Jeff's mechanic destroyed TWO of my brand-new snow tires. Jeff called me and told me "two of the…read moretires you gave me are not any good". I found out from another, REPUTABLE tire company that my tires were destroyed by putting them OFF-CENTER on a tire-balancing machine. It cost me $500 to learn that Jeff will lie to your face to avoid accepting responsibility for his work. Don't go to Pullman Automotive.

Jeff really took care of my daughter's car. He was fair and honest. We will definitely be using him…read morefor all my daughter's car needs!!

Do not take your car to Import Auto Repair (IAR) for repairs. Instead, go to a trustworthy…read moredealership. I own an MB C-300, and when the engine light came on, I took it to IAR because it was a local shop, and the nearest dealership is 80 miles away. IAR ran a diagnostic (charging $200) and determined that the air injection reactor pump was broken. They ordered the part and replaced it (costing $800). However, two days later, the engine light came back on. I returned the car to IAR, and they told me that Bosch must have sent a defective part. They ordered a new pump and replaced it again. But just two days later, the engine light came on once more. This time, IAR ran more tests and told me that a module was broken and needed replacement at the dealership since they didn't have the tools to fix it. So, I took my car to the dealership. However, the dealership recommended running a diagnostic again because the module that IAR identified was expensive and non-refundable. If they pre-ordered the part and it turned out I didn't need it, I'd still have to pay for it. After running their own diagnosis, the dealership discovered that a fuse was missing, which was causing the issue. They added the fuse and fixed the problem. I went back to IAR and told the owner, Carl, that a fuse had been missing, implying that they hadn't properly checked the car. Carl denied this, stating they had never touched any fuses and abruptly ended the conversation by saying, "Goodbye." How professional! When I got home, I reviewed the invoice from the first repair, and to my surprise, there was a charge for a fuse. This meant that either IAR had worked on a fuse, or they charged me for a part that was never actually used. I called Carl and mentioned the fuse. He chuckled and told me they had "put in and out fuses." So, it turns out, IAR was the one who forgot to replace the fuse. The bottom line is that Carl runs a dishonest business, and now I'm questioning whether the air injection reactor pump was ever actually broken in the first place.

Carl and his wife and team are truly amazing! My son attends college at WSU Pullman his car would…read morenot start. I called Imported Car Service they immediately squeezed my son into their schedule same day, replaced his battery and cables in a timely fashion. I am so relieved to have found this wonderful repair shop and can now rest easy being that I am on the Westside knowing that my son's car is in very capable hands. Thank you!

Avoid. Quoted $700 to replace a water pump. Seemed on the high side. Once I dropped the pickup…read moreoff, the price increased the price to $1200 to replace two hoses and a belt. When I said let's stick with the original quote they refused to do the work.

I had my car serviced here for the second time this month. Turbo hose was disconnected, and I ran…read moremy oil too low. While it is comparatively expensive, South Grand Auto has correctly identified and fixed the issues with my car both times. Michelle does a great job keeping customers informed throughout the process. Thank you for the shuttle and quality service.

Ken and Carl: Great guys. Very friendly, a pleasure to do business with, and their prices are low…read more If you're looking for a low-cost, get-the-job-done experience, go to Pro Tech! On the flip side, you get what you pay for. It seems these guys buy cheap parts from O'Reilly's to get the job done - hence the low prices. They also do sloppy work. More than once after picking up my car from their shop I have noticed that although the previous problem was fixed, there was now a new problem that didn't exist before. The particular experience that caused me to look elsewhere: Once I took the Subaru in to have a noise originating from the wheel well looked at. They told us that the left front break pad was the problem. After they had replaced it, I continued to hear the noise. Only after I had taken the car to McKeirnan's was the noise eliminated: The issue was a wheel bearing, not a brake pad. The misdiagnosis cost us time and money. Since then I go to McKeirnan's.

I ended up taking my '91 Honda in five times over the course of 3 months. These breaks were random…read moreand sudden, and I've been told by multiple other mechanics that they've never seen these kinds in such a short amount of time. After hundreds of dollars given to them, I was told I needed a whole new engine. Yes, their service was good. Yes, my car is old and has a lot of mileage on it. But if you find yourself going through repairs again and again- consider the option of who you send your car to.

My daughters car starting running really rough on our way to drop her off for her freshman year at…read moreWSU, I found your neighborhood mechanic and gave him a call, Ken is a great guy to work with, easy to talk to , very knowledgeable, reliable and reasonably priced and fast! He picked up my daughters car and repaired it in a couple of hours and dropped the car off at her dorm while she is doing Rush week , a big stress off of all of our shoulders!!! I'll definitely keep his number for the future !!

From the owner: Mobile mechanic services. Busy person, but car needs repairs? Call an let us here tell you what we…read morecan do for you! * I try to be available 24/7 for emergency calls * Let us help you get back on the road worry free!

Super nice, filled my tires with more air free of charge which was super kind! I just called them…read moreand asked if they could help me out and they were totally willing even though they were busy.

Highly recommend! I had a regular oil change service, the price is amazing compared to other shops…read morein the area, as well as having a friendly front desk staff member. I paid only $75 for my older 2004 car's oil change. I really recommend coming here for the price, friendly and knowledgeable staff, and quick service.

I have never written a review before, but my recent experience at Les Schwab has left me shaken and…read moreextremely disappointed. I feel obligated to share what happened in hopes that others are spared from a similar experience, and so this situation is taken seriously. On August 16th at 8AM, I brought in my 2012 BMW 335is for a scheduled consultation because my brake pads were low. After the inspection, I was presented with a service quote of over $2,000, which included replacing rotors, calipers, discs, sensors, and even new tires I never requested. I explained that I have experience building cars and knew my rotors and calipers were fine. However, I was told it was "policy and liability" to replace everything. I declined the tires, but the bill was still over $1,700. Despite the high cost, I agreed only because I had no tools or other options, and I was told it could be done that same day. After I approved the work, I was then told it wouldn't be ready until Monday, August 18th. When I picked up my car on the 18th, I left the lot and reached the first red light. To my horror, my brakes nearly failed completely--traveling 35-40 mph, it took 8 full seconds of pressing my brake pedal to the floor before the car came to a complete stop. I narrowly avoided a collision. Terrified, I immediately pulled over and called Les Schwab. Instead of offering a tow, they told me to drive the car back despite the risk, with only 30 minutes before closing. Once there, I explained the situation in detail. A older technician looked over the car and insisted "nothing was wrong." I asked multiple times for documentation stating that my brakes were fine since this was a serious safety and liability concern, but I was refused three times. I then asked the same tech to test drive it. He first drove it briefly in the lot, when he came back and said nothing was wrong, again, I explained how I was going about 40 mph when this happened and not as slow as him in the parking lot, then--frustrated by my persistence--he grabbed my keys aggressively off the counter, spoke to me in a hostile tone saying "I'll take it for a test drive" and scoffs, and took the car for over 30 minutes. When he returned, he again said "nothing was wrong." I later realized the car had been taken into the shop without my consent or explanation of what was done. This only added to my fear that something was quietly fixed to avoid admitting fault. The next day I spoke directly with the manager, Jesse. Unlike the prior experience, the manager listened and took me seriously. He test drove the car with me, and while the brakes then felt fine, we soon discovered a new issue: a terrible banging sound above 30 mph. After multiple inspections, it turned out my plastic under-guard had been damaged, something that was not present before. This reinforced my concern that the aggressive technician may have driven my lowered car recklessly during his 30-minute "test drive." When I brought this up, the manager said it couldn't be proven. I was given no documentation of any work, inspections, or explanations of anything since picking it up originally. By the end, I was left with: A $1,700+ bill for work I did not fully agree was necessary. A terrifying brake failure immediately after service. An employee who was aggressive, dismissive, reckless, and unprofessional. Refusal of written documentation despite my repeated requests. A new issue (broken under-guard) that did not exist before service. Lost wages from a day and a half of missed work. I want to make clear: this situation was not just inconvenient, it was traumatizing. At 23, with no parents or outside help, this left me legally and financially vulnerable, while also placing me in real danger on the road. I take meticulous care of my car, it is my dream car since I was 15, and to leave a trusted shop only to nearly crash was unacceptable. I am asking Les Schwab corporate to review this case immediately. I sincerely hope Les Schwab does the right thing, not just for me, but to restore trust with customers who depend on them for safety.

Between Moscow and Pullman go to Moscow. This shop will charge on every chance they can. Moscow…read morewill rotate your tires for free just to have a chance of your business. Balance the tires as well with rotation. Just skip these guys and take the extra 15 min drive. Shop might look new but they still suck. Whoever runs the shop should probably go talk to Jake Miller about how to run a Les Schwab properly.

Jeff was my life saver, when my car broke down after driving over to see my son. He answered the…read morephone and got me in right away. He drove to spokane to get parts. He is honest and a super smart guy.

Can't say enough good things about Jeff and his work. He is our go-to for car repair. The only…read morenegative is, he is so good that he is hard to get into at times in a timely manner. If you can wait, he is worth the wait for sure. We have lived in the area 13 years and I can't recall how many times we have had vehicles serviced by him. I would give him 6 stars if I could!

I cannot recommend Take 5 enough! When my partner and I first pulled up, an employee named Jose…read morebrought us waters and let us know it would be a bit of a wait. It turned out to be no more than 5 minutes before they got us in, and they immediately got to work. Jose and Sorren talked us through the entire process, and made it all simple to understand. The whole thing took less than 30 minutes, and they did way more than just our oil change! They added transmission fluid, coolant, filled our tires, and cleaned our window! I will absolutely be coming here for the rest of my time in Pullman, and will recommend it to anyone who needs an oil change.

I want to preface this by saying we had a great experience with our Jeep Liberty and that was a…read moretrial run for our Ford F350 because I know it's not going to be the usual vehicle, but sometimes I just don't want to crawl under the truck and do it myself. I pulled up to Take 5 on a Thursday afternoon and all 3 bays were open with people waiting for a car in all of them. After pulling around the building I went to back and fill to easily make the turn into the middle bay (dually means I can't really be turning after I go through the bay door) and the guy who would be taking down all my information attempted to walk up to the drivers door in the middle of this. After the second back up so I was ready to pull in, I rolled the window down. He was friendly and greeted me, but made me feel rushed despite no one else being there. He asked me for the odometer reading and I gave it to him but he fumbled the numbers because he wasn't ready, which was odd but not a big deal. During this interaction and before I ever entered the bay, I asked if they had full synthetic 15W40 as I'd like their Mobil 1 FS oil change option, and he assured me they "probably did, either rotel or Mobil 1." Then, he said "ok and we'll have you in the middle bay today." Again just weird, but ok... and I'm not loving the dismissal and non-answer. So after entering the shop and before anything had been touched I asked again, do you have the Mobil 1 Full Synthetic as I would really not like Rotel. He dismissed me again and asked for name, etc so he could fill out his screen. Now the oil was being drained. Turns out, they don't carry Mobil 1 FS for 15W40!!! Which is the normal oil for most diesels. And after he punched everything into his computer I was asked if I knew what weight for this truck so not only were my questions dismissed but blatantly disregarded. Oil is out of the car already now and to their credit, the guys start trying to come up with a solution. In the midst of all this, I told the short guy who was basically in charge of the communication this whole time (and I really am sorry for not getting his name) that I have an aftermarket air filter, I know it needs replaced and I'm doing that myself tonight -- please don't even touch it or worry about it. He relays to the guy working on the vehicle that yeah she said we're replacing it. That guy comes up and asks "uh, it says you have a ram air filter?" ....Yeah, I know, I said DON'T touch it, I'm replacing it myself. As they start to problem solve, the shorter guy again comes over and goes "don't worry, we'll call O'Reilly's and have it here in 5 minutes." I tell him that they don't carry the Mobil 1 full synthetic for 15W40, I know that, but any FS will do I would just really not like Rotel and I thought that'd been made clear but the oil is drained now so here we are. The guy apparently disregarded and didn't relay this AGAIN, because another guy goes to fetch the oil from O'Reilly's himself and finds they don't have Mobil 1. Shocker, really. At this point they want me gone and, before the short guy comes to talk to me, they begin to fill the oil filter with Rotel FS 15W40. The guy lets me know that that's what they're going to do is change my oil with the Rotel. Now, at this point I've seen it poured into the filter and make its way under the car -- I clarify it's full synthetic at least and he says yes, so I said I guess that's fine. At this point it's already in the vehicle. So, did I technically consent to the Rotel after being disregarded five other times? Yeah, I guess. Clean Rotel is probably better than dirty Mobil1 and I won't dispute that. And I'll be beating myself up for not standing up for myself more but at a certain point it becomes tiresome to have everything you say completely ignored. The fact remains that I was recommending this place to everyone after our experience a couple weeks ago but in one fail swoop they've made it so that I'll never return. Women of Pullman, I was really hoping this place would be different but I guess here's your notice to be wary...