Jeff's mechanic destroyed TWO of my brand-new snow tires. Jeff called me and told me "two of the…read moretires you gave me are not any good". I found out from another, REPUTABLE tire company that my tires were destroyed by putting them OFF-CENTER on a tire-balancing machine. It cost me $500 to learn that Jeff will lie to your face to avoid accepting responsibility for his work. Don't go to Pullman Automotive.

Jeff really took care of my daughter's car. He was fair and honest. We will definitely be using him…read morefor all my daughter's car needs!!

Big thank you all the way from Hawaii for taking care of my fresh-out college grad and his '97 blue…read moreCorolla! Y'all are a blessing whether you intended to be or not, and I could not be more grateful for your kindness towards and consideration of a broke college kid :)

Just came to get my engine light evap fixed, I told them to check the purge valve because I had…read morereplaced that last year and I told them specifically check that because I could have warranty and get that part for free and do it myself, they try and lil bro me and tell me nah common problems the charcoal canister. Instead they do some fake ah bs diagnosis on my car saying it's the charcoal canister and shit and when I got my car back engine light still on, didn't fix nothing. I'm sure my charcoal canister was dirty and needed replacing but I didn't come in for that I came to get a proper diagnosis, not whatever bs this was. These mechanics r untrustworthy btw they charged me $600 just to not fix shit

Three things: 1. Very reasonable prices for the high quality and great customer service. 2. They…read moreare extremely knowledgeable on imported vehicles and use the right (specified) parts for the job. 3. Carl and Marie are wonderful people who care about their customers and go the extra mile for them. I would not take my Subaru anywhere else.

Carl and his wife and team are truly amazing! My son attends college at WSU Pullman his car would…read morenot start. I called Imported Car Service they immediately squeezed my son into their schedule same day, replaced his battery and cables in a timely fashion. I am so relieved to have found this wonderful repair shop and can now rest easy being that I am on the Westside knowing that my son's car is in very capable hands. Thank you!

Avoid. Quoted $700 to replace a water pump. Seemed on the high side. Once I dropped the pickup…read moreoff, the price increased the price to $1200 to replace two hoses and a belt. When I said let's stick with the original quote they refused to do the work.

I had my car serviced here for the second time this month. Turbo hose was disconnected, and I ran…read moremy oil too low. While it is comparatively expensive, South Grand Auto has correctly identified and fixed the issues with my car both times. Michelle does a great job keeping customers informed throughout the process. Thank you for the shuttle and quality service.

Ken and Carl: Great guys. Very friendly, a pleasure to do business with, and their prices are low…read more If you're looking for a low-cost, get-the-job-done experience, go to Pro Tech! On the flip side, you get what you pay for. It seems these guys buy cheap parts from O'Reilly's to get the job done - hence the low prices. They also do sloppy work. More than once after picking up my car from their shop I have noticed that although the previous problem was fixed, there was now a new problem that didn't exist before. The particular experience that caused me to look elsewhere: Once I took the Subaru in to have a noise originating from the wheel well looked at. They told us that the left front break pad was the problem. After they had replaced it, I continued to hear the noise. Only after I had taken the car to McKeirnan's was the noise eliminated: The issue was a wheel bearing, not a brake pad. The misdiagnosis cost us time and money. Since then I go to McKeirnan's.

I ended up taking my '91 Honda in five times over the course of 3 months. These breaks were random…read moreand sudden, and I've been told by multiple other mechanics that they've never seen these kinds in such a short amount of time. After hundreds of dollars given to them, I was told I needed a whole new engine. Yes, their service was good. Yes, my car is old and has a lot of mileage on it. But if you find yourself going through repairs again and again- consider the option of who you send your car to.

Just brought my car in for an oil change and to get the brakes serviced/inspected. I was…read moredevastated, but not entirely shocked, to hear that all four brakes needed complete replacements, and the total estimate was not something that I had an easy time swallowing. They worked with me on discounting what they could, they showed me pictures and even kept the old rear brake drums/hardware when they were done to show me at pickup (they were originals and rusted to the bone). They were nice and understanding throughout the process; I know it's not easy to cut costs for a customer. These guys will not BS you and seem very legitimate and honest in what they recommend needs repairing. They helped me out when I was in a tough spot and I really appreciate that. Brakes are as smooth as butter now!

Highly recommend! I had a regular oil change service, the price is amazing compared to other shops…read morein the area, as well as having a friendly front desk staff member. I paid only $75 for my older 2004 car's oil change. I really recommend coming here for the price, friendly and knowledgeable staff, and quick service.

I have never written a review before, but my recent experience at Les Schwab has left me shaken and…read moreextremely disappointed. I feel obligated to share what happened in hopes that others are spared from a similar experience, and so this situation is taken seriously. On August 16th at 8AM, I brought in my 2012 BMW 335is for a scheduled consultation because my brake pads were low. After the inspection, I was presented with a service quote of over $2,000, which included replacing rotors, calipers, discs, sensors, and even new tires I never requested. I explained that I have experience building cars and knew my rotors and calipers were fine. However, I was told it was "policy and liability" to replace everything. I declined the tires, but the bill was still over $1,700. Despite the high cost, I agreed only because I had no tools or other options, and I was told it could be done that same day. After I approved the work, I was then told it wouldn't be ready until Monday, August 18th. When I picked up my car on the 18th, I left the lot and reached the first red light. To my horror, my brakes nearly failed completely--traveling 35-40 mph, it took 8 full seconds of pressing my brake pedal to the floor before the car came to a complete stop. I narrowly avoided a collision. Terrified, I immediately pulled over and called Les Schwab. Instead of offering a tow, they told me to drive the car back despite the risk, with only 30 minutes before closing. Once there, I explained the situation in detail. A older technician looked over the car and insisted "nothing was wrong." I asked multiple times for documentation stating that my brakes were fine since this was a serious safety and liability concern, but I was refused three times. I then asked the same tech to test drive it. He first drove it briefly in the lot, when he came back and said nothing was wrong, again, I explained how I was going about 40 mph when this happened and not as slow as him in the parking lot, then--frustrated by my persistence--he grabbed my keys aggressively off the counter, spoke to me in a hostile tone saying "I'll take it for a test drive" and scoffs, and took the car for over 30 minutes. When he returned, he again said "nothing was wrong." I later realized the car had been taken into the shop without my consent or explanation of what was done. This only added to my fear that something was quietly fixed to avoid admitting fault. The next day I spoke directly with the manager, Jesse. Unlike the prior experience, the manager listened and took me seriously. He test drove the car with me, and while the brakes then felt fine, we soon discovered a new issue: a terrible banging sound above 30 mph. After multiple inspections, it turned out my plastic under-guard had been damaged, something that was not present before. This reinforced my concern that the aggressive technician may have driven my lowered car recklessly during his 30-minute "test drive." When I brought this up, the manager said it couldn't be proven. I was given no documentation of any work, inspections, or explanations of anything since picking it up originally. By the end, I was left with: A $1,700+ bill for work I did not fully agree was necessary. A terrifying brake failure immediately after service. An employee who was aggressive, dismissive, reckless, and unprofessional. Refusal of written documentation despite my repeated requests. A new issue (broken under-guard) that did not exist before service. Lost wages from a day and a half of missed work. I want to make clear: this situation was not just inconvenient, it was traumatizing. At 23, with no parents or outside help, this left me legally and financially vulnerable, while also placing me in real danger on the road. I take meticulous care of my car, it is my dream car since I was 15, and to leave a trusted shop only to nearly crash was unacceptable. I am asking Les Schwab corporate to review this case immediately. I sincerely hope Les Schwab does the right thing, not just for me, but to restore trust with customers who depend on them for safety.

Between Moscow and Pullman go to Moscow. This shop will charge on every chance they can. Moscow…read morewill rotate your tires for free just to have a chance of your business. Balance the tires as well with rotation. Just skip these guys and take the extra 15 min drive. Shop might look new but they still suck. Whoever runs the shop should probably go talk to Jake Miller about how to run a Les Schwab properly.

Jeff was my life saver, when my car broke down after driving over to see my son. He answered the…read morephone and got me in right away. He drove to spokane to get parts. He is honest and a super smart guy.

Can't say enough good things about Jeff and his work. He is our go-to for car repair. The only…read morenegative is, he is so good that he is hard to get into at times in a timely manner. If you can wait, he is worth the wait for sure. We have lived in the area 13 years and I can't recall how many times we have had vehicles serviced by him. I would give him 6 stars if I could!