WARNING: DECEPTIVE PRACTICES I took my van to Mountain View auto after a road hazard incident that caused a catalytic converter code to be thrown. P0430 for catalytic converter insufficiency. I explained to Mountain View auto what happened and what I needed for my insurance company. When I went to pick up my quote, Roger accidentally deleted it and was working to create a new one. I had my nearly 2-year-old daughter with me, and she was getting quite fussy as I wasn't prepared to stay for a significant amount of time. Roger addressed many things that he felt were wrong with my van. However, not once did he address why I had brought my van into them in the first place. He emailed me a quote, as you'll see in the pictures, for all of this work that he said needed to be done. For some reason, on the quote it says "customer States that..." I never states any of it. I was angry that he did not address the initial issue. Instead, he said that I should return the Meineke as it may be under warranty. Well, this could be true, but I'm thinking that the warranty is likely not going to cover a road hazard. Regardless, my dad and I went to the next business day to get my van and take it over to Meinicke, as Roger had suggested. He was visibly angry about us doing this despite it being his recommendation. Within 30 minutes of assessing the van, Meineke had an answer for me . A hole had been torn in my flex pipe that leads to the catalytic converter. This was causing it to code P0430.. It may have caused catalytic converter damage as well. I will know more after the weekend. The photo below is a picture of my flex pipe off of my van where the damage occurred. Damage that Mountain View auto ultimately failed to see and assess. I am a single parent, a graduate student, and I work hard for my money when I can. I canceled an appointment to get my teeth fixed because it was more important to have a safe car for my daughter to be in than to fix my teeth. I cannot begin to express the level of anger that I have for this company trying to take advantage of a woman and a parent in the way that they have. I did ask Meineke to do a thorough investigation of the van to see if anything else needed to be done, and there is not. Of course, I will keep up with the preventative maintenance, but that is going to cost me far less than $2800. The catalytic converter, while spendy, is thankfully covered by my insurance under the incident. Roger should try padding his pocketbook by doing honest work instead of trying to take advantage of somebody who can barely afford the work. read more

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Very honest. Informative and thorough. Wouldn't take my Subaru anywhete else.

We love Deny's shop (correct spelling, only 1 'n'). Only imports - I can't remember the whole list, but our car is a Nissan. He always presents all the options, and never does repairs that aren't necessary. Great if you're on a budget like we are. He's also fast, nice, and willing to explain what's happening. Highly, highly recommended. read more

Really disappointed. I previously had great experience here before. Andy is a really nice guy. My radiator started leaking so they said they could fix it. They told me it was actually the heater core causing that, so I brought it in and it took them 6 weeks to get it done. I noticed right away that it was leaking, but they said I just had a small oil leak and that I was just filling the radiator too high. I assumed that they were right, but the heat in my car quit working so I checked the radiator and it was completely dry and empty. I had another mechanic look at it and he said its definitely something with my radiator and he sees its leaking. He told me the heater core was put in wrong. Really extremely bummed because they are such nice guys and always gave me straight up answers with what has been wrong with my car, called me to make sure I was okay with the price before doing the work. And with all the other work they had done on my car they got it done really fast. I am a single parent and full time student, so I cannot really afford to not have a car for that long but I felt like they were helping me out so I didn't get upset. I feel like they really screwed up somewhere and now I cannot afford to do anything else to this car. It's winter and I cannot drive my 1 year old daughter anymore or she will freeze! read more

I do not recommend this place. They nickel and dime you with other things to repair. I'm sorry what spark plug cost $17.25 a piece. That is insane. Looked at what spark plug should cost. 2004 Honda Pilot takes NGK spark plugs and they cost $8.99. And $150 flat fee for labor. That seems weird to me. We didn't need our battery changed and that costed more than it should've. Also wanted another $800 to repair the thing that we wanted repaired in the first place. I can say customer service wise they are nice but we paid more than dealership prices. read more

I like Roger and his crew a lot. We've gotten to work with them for a few years now and we've reached a point where they know our vehicles and I trust their judgement regarding what preventative maintenance we should pursue. When we have breakdowns, they're the ones I want on the job. Having a mechanic I can trust provides a lot of peace of mind. read more

Great mechanics, friendly customer service, honest and reliable! They don't BS you at all. They know what to do, when you need it done. I will be continuing my car repair services here ONLY! If I could give more stars, I would. I went in with what was only an overfill of power steering fluid making a huge mess under the hood on the passenger side of my car. They didn't detect any leak or puncture in the resivior and they just cleaned it up and was on my way. They mentioned another car issue but didn't pressure me to get it done right away because it's something that can wait and not a safety issue. They could have easily told me "it needs to be done asap or else blah blah blah" but they didn't. They even printed me a quote so I can save up to get the issue fixed when I can. They were even so kind enough to take me home and pick me up to pick up my car when services were finished since it took a while! I could go on and on about how great these people are. I will be returning for anything else! Thank you so much everyone at Mountain View Automotive!!! read more

It was my first trip with the kiddos without the hubby - driving from North ID to Oregon. Hubby topped off my car and checked all the levels prior to us leaving, so I was totally worried when the car's heat gage got extreme just outside of Moscow. I stopped into the closest auto part store thinking my coolant had somehow run low/out, but alas, the extremely nice guy there said everything looked fine on first glance but that I was definitely running hot and suggested I come here, to Mountain View Automotive, as they work on a lot of Subaru's and are good people. On the way from the auto part store to there my check engine light comes on; of course, my first solo trip and the level of seriousness is escalating. I come in and there are a couple people in the waiting room and both tech's are on the phone, where I overhear one of them saying they are so busy they're backed up on appointments...great! I am near tears at this point, I just want to get the last 2.5 hours to our destination, I'm worried they won't even have time to see us and I'll have to figure something else out, but boy was I wrong. The lads here, totally took care of us! They got us in, replaced the lower radiator hose that was leaking as well as got us a new thermostat thing-y then filled er up with coolant. We were there for a few hours but I was oh-so-grateful they took time out of their busy day to help us get back on the road! I am also grateful they did not take advantage of a damsel in distress and price gouge, they were super reasonable and didn't even try to upsell me. Hopefully I won't have car trouble in this neck of the woods again, but if I do, I know right where to go. Thanks again, to all the Mountain View Automotive men who helped us today and also for your participation in the iSpy/Hot Cold game my kids did to entertain themselves :) read more

Trustworthy guys here that do great work. I've had several cars worked on here, and they're quick and reliable.

Deny's is amazing. I'm a graduate student, with an old car and on a tight budget. They always keep me up to date on what needs to be fixed and on what timeline. They take the time to explain the repairs and are very friendly. Roger at the front desk is the best. Deny is friendly and likes to chat; he gets to know his customers. read more

I've been using this shop for multiple cars (Subarus and Hondas) for years, and only had positive experiences. They're straight shooters, and treat your car like it's their own. I'd recommend them to anyone. read more

These guys are great. Incredibly honest and upfront with you about the work your vehicle needs. Rodger has always kept me well informed on the work being done to my vehicles and waits for me to approve any new work. I would (and often do) highly recommend them! read more

I have never seen Deny. I don't know if he is still running the place. Unfortunately I took my car here for one simple fix and was told I need over 1k of work. A mechanic friend disagreed. In fact, I was told by Deny's that I had a radiator leak, but it was actually a hose that was left loose after Deny's flushed the radiator several months prior! Just do your homework and strongly consider a second opinion if you do end up here. A mechanic friend of mine recommends Electrical Specialists FYI. read more

I was called in as a 3rd party expert to sort out a complicated repair issue. I talked with George who seems very knowledgeable, thorough and helpful. This shop took the time to explain the problem and to me as well as the owner and I recommend them highly. I didn't give them 5 stars because I didn't actually have work done by them but certainly they have gained my trust! read more

We moved to Moscow almost three years ago, and like every other move prior, one of the biggest challenges is locating an automotive repair shop that does honest, good work. We have a 2013 Subaru and an older 2002 Lexus - both Japanese vehicles. An acquaintance we met two years ago swore up and down that this repair shop is a great place to get repairs done for our vehicles. Flash forward to 2016 - my older vehicle stalled in a car wash, and we ended up taking it to Deny's Auto. It was a HUGE puzzle to figure this one out, but they eventually found the problem, repaired the vehicle, and were reasonably priced. Deny's Auto had quite a few cars to repair before mine, but still did the work in a reasonable amount of time. These folks are very pleasant and friendly too. What I like most is that they take the time to EXPLAIN to you, in detail, what may be wrong, and call you later to tell you what they discover, and give you pricing BEFORE they work on your vehicle. I think that's great so that you don't pick your car up and find a huge, pricey surprise waiting for you. They communicate very, very well with customers. Yes, I highly recommend taking your import vehicle to this repair shop. read more