Jeff's mechanic destroyed TWO of my brand-new snow tires. Jeff called me and told me "two of the…read moretires you gave me are not any good". I found out from another, REPUTABLE tire company that my tires were destroyed by putting them OFF-CENTER on a tire-balancing machine. It cost me $500 to learn that Jeff will lie to your face to avoid accepting responsibility for his work. Don't go to Pullman Automotive.

Jeff really took care of my daughter's car. He was fair and honest. We will definitely be using him…read morefor all my daughter's car needs!!

Carl and his wife and team are truly amazing! My son attends college at WSU Pullman his car would…read morenot start. I called Imported Car Service they immediately squeezed my son into their schedule same day, replaced his battery and cables in a timely fashion. I am so relieved to have found this wonderful repair shop and can now rest easy being that I am on the Westside knowing that my son's car is in very capable hands. Thank you!

Do not take your car to Import Auto Repair (IAR) for repairs. Instead, go to a trustworthy…read moredealership. I own an MB C-300, and when the engine light came on, I took it to IAR because it was a local shop, and the nearest dealership is 80 miles away. IAR ran a diagnostic (charging $200) and determined that the air injection reactor pump was broken. They ordered the part and replaced it (costing $800). However, two days later, the engine light came back on. I returned the car to IAR, and they told me that Bosch must have sent a defective part. They ordered a new pump and replaced it again. But just two days later, the engine light came on once more. This time, IAR ran more tests and told me that a module was broken and needed replacement at the dealership since they didn't have the tools to fix it. So, I took my car to the dealership. However, the dealership recommended running a diagnostic again because the module that IAR identified was expensive and non-refundable. If they pre-ordered the part and it turned out I didn't need it, I'd still have to pay for it. After running their own diagnosis, the dealership discovered that a fuse was missing, which was causing the issue. They added the fuse and fixed the problem. I went back to IAR and told the owner, Carl, that a fuse had been missing, implying that they hadn't properly checked the car. Carl denied this, stating they had never touched any fuses and abruptly ended the conversation by saying, "Goodbye." How professional! When I got home, I reviewed the invoice from the first repair, and to my surprise, there was a charge for a fuse. This meant that either IAR had worked on a fuse, or they charged me for a part that was never actually used. I called Carl and mentioned the fuse. He chuckled and told me they had "put in and out fuses." So, it turns out, IAR was the one who forgot to replace the fuse. The bottom line is that Carl runs a dishonest business, and now I'm questioning whether the air injection reactor pump was ever actually broken in the first place.

My daughter is a student at WSU and called me to tell me her car's brakes were squeaking. I found…read moreHeritage Auto Repair on Yelp and saw their high rating, so I called on a Friday afternoon and spoke with AJ. He was able to schedule an inspection for Monday morning and quickly put our minds at ease that everything is just fine and safe. I really appreciate their choice of honesty over opportunity. Thanks AJ and crew at Heritage Auto Repair!

I would strongly caution anyone considering Heritage Auto Repair…read more We brought in our 2018 Nissan Murano because of a screeching noise. Heritage diagnosed the problem as a serpentine belt and tensioner and charged us over $560 to replace them. The very next morning the exact same noise returned. When we contacted them again and sent a video, they told us it was actually a wheel bearing issue and quoted another $1,150 for repairs. At this point we lost confidence and sought another opinion. A different shop diagnosed the actual problem immediately: the transfer case, which explained the noise and the acceleration issues. So to summarize: * Heritage charged us $560 for a repair that did not fix the problem * They then misdiagnosed the issue again as wheel bearings * The real issue was the transfer case, which they completely missed What is most concerning is that they were prepared to perform another $1,150 repair that would not have solved the problem either. Good mechanics diagnose problems before charging customers for unnecessary work. This experience felt like guessing at repairs while the customer pays the bill. I would recommend anyone experiencing drivetrain or noise issues get a second opinion before authorizing repairs here.

We picked up a new truck in Kellog and we're driving to Boise. One hour into our trip the check…read moreengine light came on. We were able to drop our new tuck at the Deary Automotive shop with no issues. We were greeted with small town hospitality, handshakes, smiles, and honesty. And a great lunch recommendation. If you're near the area and you are having car troubles, I could not recommend this shop enough.

every time my car has been in it always takes way longer than They say they don't do the whole job…read moreand They always talk to me like I don't know what I'm doing because I'm a woman I wold not recommend especially if you're a woma.

Everyone here is truly so nice and helpful, they got me in right away and got everything fixed up…read moresuper quick!

I hit a deer right before I was leaving on a road trip. Steve and crew did a quick check and fixed…read morea few things on super short notice. When the full repair was scheduled I again was on a tight schedule. They finished ahead of schedule and did a great job. I highly recommend Myers!

Just brought my car in for an oil change and to get the brakes serviced/inspected. I was…read moredevastated, but not entirely shocked, to hear that all four brakes needed complete replacements, and the total estimate was not something that I had an easy time swallowing. They worked with me on discounting what they could, they showed me pictures and even kept the old rear brake drums/hardware when they were done to show me at pickup (they were originals and rusted to the bone). They were nice and understanding throughout the process; I know it's not easy to cut costs for a customer. These guys will not BS you and seem very legitimate and honest in what they recommend needs repairing. They helped me out when I was in a tough spot and I really appreciate that. Brakes are as smooth as butter now!

Highly recommend! I had a regular oil change service, the price is amazing compared to other shops…read morein the area, as well as having a friendly front desk staff member. I paid only $75 for my older 2004 car's oil change. I really recommend coming here for the price, friendly and knowledgeable staff, and quick service.

Jeff was my life saver, when my car broke down after driving over to see my son. He answered the…read morephone and got me in right away. He drove to spokane to get parts. He is honest and a super smart guy.

Can't say enough good things about Jeff and his work. He is our go-to for car repair. The only…read morenegative is, he is so good that he is hard to get into at times in a timely manner. If you can wait, he is worth the wait for sure. We have lived in the area 13 years and I can't recall how many times we have had vehicles serviced by him. I would give him 6 stars if I could!

Went in yesterday to have my muffler looked at because it sounded like a tractor going down the…read moreroad came out with a car i could not tell if it was running! great service! great price!

Traveling through Lewiston and found my self with an exhaust leak. Called around and was…read morerecommended to Melody by a Toyota Dealership and The other Muffler shop in town that just didn't have capacity to help. James is the new owner of the shop and he's a stand up guy. He made time to look at my issue and fixed the problem in about 20 minutes. The vehicle is a custom built 100 series Landcruiser. He's a car guy so we chatted about my rig and a couple he has Incredible value for the work performed, I can't recommend him enough!