I cannot recommend Take 5 enough! When my partner and I first pulled up, an employee named Jose…read morebrought us waters and let us know it would be a bit of a wait. It turned out to be no more than 5 minutes before they got us in, and they immediately got to work. Jose and Sorren talked us through the entire process, and made it all simple to understand. The whole thing took less than 30 minutes, and they did way more than just our oil change! They added transmission fluid, coolant, filled our tires, and cleaned our window! I will absolutely be coming here for the rest of my time in Pullman, and will recommend it to anyone who needs an oil change.

I want to preface this by saying we had a great experience with our Jeep Liberty and that was a…read moretrial run for our Ford F350 because I know it's not going to be the usual vehicle, but sometimes I just don't want to crawl under the truck and do it myself. I pulled up to Take 5 on a Thursday afternoon and all 3 bays were open with people waiting for a car in all of them. After pulling around the building I went to back and fill to easily make the turn into the middle bay (dually means I can't really be turning after I go through the bay door) and the guy who would be taking down all my information attempted to walk up to the drivers door in the middle of this. After the second back up so I was ready to pull in, I rolled the window down. He was friendly and greeted me, but made me feel rushed despite no one else being there. He asked me for the odometer reading and I gave it to him but he fumbled the numbers because he wasn't ready, which was odd but not a big deal. During this interaction and before I ever entered the bay, I asked if they had full synthetic 15W40 as I'd like their Mobil 1 FS oil change option, and he assured me they "probably did, either rotel or Mobil 1." Then, he said "ok and we'll have you in the middle bay today." Again just weird, but ok... and I'm not loving the dismissal and non-answer. So after entering the shop and before anything had been touched I asked again, do you have the Mobil 1 Full Synthetic as I would really not like Rotel. He dismissed me again and asked for name, etc so he could fill out his screen. Now the oil was being drained. Turns out, they don't carry Mobil 1 FS for 15W40!!! Which is the normal oil for most diesels. And after he punched everything into his computer I was asked if I knew what weight for this truck so not only were my questions dismissed but blatantly disregarded. Oil is out of the car already now and to their credit, the guys start trying to come up with a solution. In the midst of all this, I told the short guy who was basically in charge of the communication this whole time (and I really am sorry for not getting his name) that I have an aftermarket air filter, I know it needs replaced and I'm doing that myself tonight -- please don't even touch it or worry about it. He relays to the guy working on the vehicle that yeah she said we're replacing it. That guy comes up and asks "uh, it says you have a ram air filter?" ....Yeah, I know, I said DON'T touch it, I'm replacing it myself. As they start to problem solve, the shorter guy again comes over and goes "don't worry, we'll call O'Reilly's and have it here in 5 minutes." I tell him that they don't carry the Mobil 1 full synthetic for 15W40, I know that, but any FS will do I would just really not like Rotel and I thought that'd been made clear but the oil is drained now so here we are. The guy apparently disregarded and didn't relay this AGAIN, because another guy goes to fetch the oil from O'Reilly's himself and finds they don't have Mobil 1. Shocker, really. At this point they want me gone and, before the short guy comes to talk to me, they begin to fill the oil filter with Rotel FS 15W40. The guy lets me know that that's what they're going to do is change my oil with the Rotel. Now, at this point I've seen it poured into the filter and make its way under the car -- I clarify it's full synthetic at least and he says yes, so I said I guess that's fine. At this point it's already in the vehicle. So, did I technically consent to the Rotel after being disregarded five other times? Yeah, I guess. Clean Rotel is probably better than dirty Mobil1 and I won't dispute that. And I'll be beating myself up for not standing up for myself more but at a certain point it becomes tiresome to have everything you say completely ignored. The fact remains that I was recommending this place to everyone after our experience a couple weeks ago but in one fail swoop they've made it so that I'll never return. Women of Pullman, I was really hoping this place would be different but I guess here's your notice to be wary...

On June 21, 2023, I requested an oil change service, which came with complimentary inspections…read more This isn't the first time I've gotten a loose reinstallation for my engine air filter! They inspected it and asked if I wanted to replace the filter to which I said no. They were busy that day, and clearly didn't bother putting my filter's parts back properly! I will never go here again or any Jiffy Lube locations. Correction from my last review: I meant to say "reinstallation for my engine air filter", not "reinstallation for my cabin air filter".

Rip off. I just got a $22 off coupon and they charge $109 for an oil change. Other places charge…read morefar less. Corporate chain store rip off company with no empathy for common working people.

I would strongly caution anyone considering Heritage Auto Repair…read more We brought in our 2018 Nissan Murano because of a screeching noise. Heritage diagnosed the problem as a serpentine belt and tensioner and charged us over $560 to replace them. The very next morning the exact same noise returned. When we contacted them again and sent a video, they told us it was actually a wheel bearing issue and quoted another $1,150 for repairs. At this point we lost confidence and sought another opinion. A different shop diagnosed the actual problem immediately: the transfer case, which explained the noise and the acceleration issues. So to summarize: * Heritage charged us $560 for a repair that did not fix the problem * They then misdiagnosed the issue again as wheel bearings * The real issue was the transfer case, which they completely missed What is most concerning is that they were prepared to perform another $1,150 repair that would not have solved the problem either. Good mechanics diagnose problems before charging customers for unnecessary work. This experience felt like guessing at repairs while the customer pays the bill. I would recommend anyone experiencing drivetrain or noise issues get a second opinion before authorizing repairs here.

My daughter is a student at WSU and called me to tell me her car's brakes were squeaking. I found…read moreHeritage Auto Repair on Yelp and saw their high rating, so I called on a Friday afternoon and spoke with AJ. He was able to schedule an inspection for Monday morning and quickly put our minds at ease that everything is just fine and safe. I really appreciate their choice of honesty over opportunity. Thanks AJ and crew at Heritage Auto Repair!

I needed to find a trustworthy auto shop in Moscow for my son, who's away at college and drives…read morehome to Seattle from time to time. I reached out to The Hive Auto Repair, and from the very first conversation with Sivan, I felt completely at ease. They were able to get my son in quickly, which was a huge relief because he'll be on the road soon. During the oil change, Sivan and his team noticed a couple of things that needed attention and took care of them right away. I really appreciated how clear and honest they were throughout the process. As a mom, knowing there's a reliable place my son can go to if anything ever comes up means everything. I hope we don't have to go back anytime soon, but if we do, I'm glad to know The Hive is there. Great service, fast turnaround, and genuinely good people.

LOL at this repair shop. First off, they are extremely overpriced. I feel like an idiot getting…read morefixes on my car here. I spent over $4,000 for a new power steering pump, alignment, and they somehow found that my steering was still not straight (even though it was not an issue before) so they called me and told me everything they needed to do. Since I travel for work 5 days a week, I felt I had no choice but to let them continue and finish the service. When I brought the final cost and services to a different auto repair shop, they felt so bad for me for spending the money I did. That's when I knew I made a big, big mistake. They also don't have an issue pressuring you into making sure they get to work on your car. They want to overcharge and take advantage of people who have little to no car maintenance experience. They also take too long to get simple repairs done. I had my car dropped off for the above service. During that time, I needed to get a rental because they didn't have any loaner cars available (according to them). They promised me it would only take 2 days. I called every day for 4 days and then they changed the pick up day/time for the following day. Finally was ready. BUT WAIT! THERE'S MORE!! I drove about 5 miles and started hearing noises as I drove on the main road. I took it back and they said my struts were worn out and they needed to be replaced. I asked them how did they not catch that during my initial service? They told me they didn't hear anything during the test drive and they didn't do anything to those parts of the car. BULLCRAP! They did a wheel alignment (or did they?). I took it to Les Schwab and they said my struts were fine that they were just loose and they did what they did for free and sent me on my way. My assumption for that is they want to take their sweet a$$ time so they can charge more for labor costs. So many issues with this crap auto repair company. I encourage anyone who is thinking of getting services done here to go elsewhere. Literally anywhere else in Moscow or Pullman. Heck, travel to Spokane/CDA if you have to. It will save you so much time, money and frustrations!

Super nice, filled my tires with more air free of charge which was super kind! I just called them…read moreand asked if they could help me out and they were totally willing even though they were busy.

Highly recommend! I had a regular oil change service, the price is amazing compared to other shops…read morein the area, as well as having a friendly front desk staff member. I paid only $75 for my older 2004 car's oil change. I really recommend coming here for the price, friendly and knowledgeable staff, and quick service.

Avoid. Quoted $700 to replace a water pump. Seemed on the high side. Once I dropped the pickup…read moreoff, the price increased the price to $1200 to replace two hoses and a belt. When I said let's stick with the original quote they refused to do the work.

I had my car serviced here for the second time this month. Turbo hose was disconnected, and I ran…read moremy oil too low. While it is comparatively expensive, South Grand Auto has correctly identified and fixed the issues with my car both times. Michelle does a great job keeping customers informed throughout the process. Thank you for the shuttle and quality service.

Honestly the best Jiffy I have been to in the entire state of Idaho. Very friendly and fast…read moreservice. Would highly recommend coming to this exact location.

4/17/25 I had a 10/10 experience here, the employees were so wonderful, accommodating and treated…read moreme so nicely. I'm not from the area and I came to them with a weird sound coming from my front passenger tire, they examined everything and had me on my way within the hour. It turned out to be a rock jammed in my break pad, they took off my tire and fixed everything for super cheap! They were friendly, amazing customer service and they seem to truly care about people who come to them, 10/10 would recommend this place to anyone who needs help in the area!

My cars drive shaft was broken and i needed someone to install it as i already had the piece. He…read morewas kind and timely with his responses and perfect customer service. Definitely worth your time and money.

From the owner: Downtime Auto is a mobile mechanic service based in Pullman, WA, offering simple car repairs. From…read moreoil changes and brake pad replacements to battery installs and diagnostic scans, we bring the tools and know-how right to your driveway. Run by a local college student with hands-on experience, Downtime Auto is perfect for busy drivers who want honest service without the shop hassle.

Chris Hutton and everyone at this dealership made buying a new car as easy and as pleasure as it…read moreever could have been. I went there after walking out (fuming) of Findlay Toyota in Spokane. A three-hour round trip drive was worth everything. Chris is as knowledgeable as he is honest and direct. What a different experience.

When my partner's and my Toyota Yaris threw its transmission I thought we would be without a car…read morefor a long time. However thank goodness Cliff Smith saw our trouble. He worked with us to make something work. We now have a great 2016 Honda Tucson. It's the nicest car I've ever owned and I can't believe how much he made it work for us financially. I know I went in hesitant to buy a used car at a dealship. We went in knowing exactly what we can manage and what we needed from a new vehicle. He worked with us to meet and exceed all my checklist. Definitely have a loyal client now.

My daughters car starting running really rough on our way to drop her off for her freshman year at…read moreWSU, I found your neighborhood mechanic and gave him a call, Ken is a great guy to work with, easy to talk to , very knowledgeable, reliable and reasonably priced and fast! He picked up my daughters car and repaired it in a couple of hours and dropped the car off at her dorm while she is doing Rush week , a big stress off of all of our shoulders!!! I'll definitely keep his number for the future !!

From the owner: Mobile mechanic services. Busy person, but car needs repairs? Call an let us here tell you what we…read morecan do for you! * I try to be available 24/7 for emergency calls * Let us help you get back on the road worry free!