Ken and Carl: Great guys. Very friendly, a pleasure to do business with, and their prices are low…read more If you're looking for a low-cost, get-the-job-done experience, go to Pro Tech! On the flip side, you get what you pay for. It seems these guys buy cheap parts from O'Reilly's to get the job done - hence the low prices. They also do sloppy work. More than once after picking up my car from their shop I have noticed that although the previous problem was fixed, there was now a new problem that didn't exist before. The particular experience that caused me to look elsewhere: Once I took the Subaru in to have a noise originating from the wheel well looked at. They told us that the left front break pad was the problem. After they had replaced it, I continued to hear the noise. Only after I had taken the car to McKeirnan's was the noise eliminated: The issue was a wheel bearing, not a brake pad. The misdiagnosis cost us time and money. Since then I go to McKeirnan's.

I ended up taking my '91 Honda in five times over the course of 3 months. These breaks were random…read moreand sudden, and I've been told by multiple other mechanics that they've never seen these kinds in such a short amount of time. After hundreds of dollars given to them, I was told I needed a whole new engine. Yes, their service was good. Yes, my car is old and has a lot of mileage on it. But if you find yourself going through repairs again and again- consider the option of who you send your car to.

Great place open late with everything in my imagination. I love the soda machine and noodle…read moreselection

If you're living behind the Washington State rec center or in "apartment land" this is your…read morelifeline. If you really need something and you live in town you'll drive to Safeway, Walmart, or Dissmore's. For quick things this is a great location. Directly across from a bus stop and by the ZZU it's the only like store in the area. Walkable, bikeable, you can bus to this location as I said and they have parking outside. Parking hosts about twelve spots but I've never seen more than three or four cars parked directly out front at one time. It's a minimart so you'll pay a bit more for the sake of convenience. Want a Gatorade, lighter, cigarettes, energy drink, sixer of beer, ramen noodles, candy, Doritos, or some milk this place has you covered. Not s one stop shop by all means but I'm a pinch it'll keep the party going or tide you over until you can do a real shop. Still bigger than Bob's or Don's on college hill so the selection is decent even if the prices are the same as any seven eleven you've walked through. One cash register so depending on the line inside that takes some time. They're always friendly and you have good conversations with fellow patrons.

Super amazing I loved it. Best shopping experience I've ever had. I also noticed that the signs are…read morenamed after the streets for the isles, which I thought was cool the service is amazing. End it sounds amazing in there overall a great place to go when you wanna find baked beans. The ambience is so good there I loved it.

I ordered a fruit and pinwheel platter over the phone for my son's graduation. Being out of town I…read morewas hoping all would go as planned. You guys did a GREAT JOB! The platters were plentiful, the presentation was beautiful, and the fruit was fresh and tasty! Thank you Safeway, Pullman!!

I called because I needed a head light replaced but I couldn't get the cap off, I had already…read morebought the bulb, but my cap had never been removed before so it was more difficult to remove. My call was answered quickly, and the guy who answered was extremely nice over the phone. Bryan came out into the parking lot and fixed it. Turns out, the folks at O' Reilly's gave me the wrong bulb, and he let me exchange it for free. I also got side swiped recently, and just needed the glass part of of my mirror replaced. I had already bought the part, but he installed it in for free. As an LCSC student, my parents live far, and they couldn't come help me with these things. I didn't have to wait 3 hours, he helped me within 30 seconds of me walking in the door and he did it for free. I travel with my car a lot; any time I need any repairs done here in college, I'll be coming here. Bryan was a complete life saver, I highly recommend having him work on your vehicle he is very knowledgeable. As long as he works here, I'll be coming here.

This guy charged me for a new fuel pump and did not do the repair. He is a liar and a thief.read more

I have purchased many cars in my life and specifically 7 new cars from the other local dealerships…read morein the past 20 years for myself and other family members. I made my first purchase with Jess Ford in April, 2025. I am so glad I did! It was fantastic! I was sad I had waited so long to try them. Perry sold me my Bronco and he was great. There was no "upselling" or pressure. He was educated about the car and answered all my questions even after I had the car for several days. I have been to the service department twice since owning it, once to get a hitch and bug guard installed and the entire experience was painless and perfect! The second time was for a recall, again, easy! We are going to have to purchase another car this summer and we will absolutely be back to purchase from Jess Ford! I would not go any where else in our local area.

Jess Ford of Pullman is dishonest, manipulative, and runs classic bait-and-switch games. Do NOT…read moretrust them. Salesman Able Torres and GM Daniel will feed you promise after promise, waste months of your time, then ghost you the second it suits them. When we finally gave them a clear chance to make it right, they didn't even have the decency to reply. This is a shady dealership that will lie to your face, break every commitment, and treat customers like garbage. We've never felt so disrespected and ripped off. Save yourself the headache and the betrayal--go literally anywhere else. Jess Ford of Pullman does not deserve your business.

I went to their build your own sandwich station and asked the person working there to build me…read morewhatever sandwich they thought was the best, and it did not disappoint! I'm not even joking when I say I don't think I've ever had a better sandwich in my life.

They made the cutest and most tasty cake I have ever eaten!…read moreThe cake was chocolate with chocolate butter cream and raspberry filling. So fresh and full of flavor.

I've got an '06 BMW 330i. Fun car, but has a few typical Bimmer issues from time to time. About a…read moremonth ago, took it to BMW dealer and got a quote for $5800 (fix several oil leaks, new struts, dash rattle, etc). WTH? Cars not worth much more than $10K, so wasn't sure what to do. Decided to take it to Master's Touch. Jake said he would take a look, charge me for parts but said labor hours should be much less. Thought it was worth a try. Just picked the car up - and only had to pay $2550. He fixed the leaks and dash rattle, told me I didn't need struts, and even vacuumed the car. Wow, HUGE savings for me. Couldn't be happier. Thanks Jake!

Avoid like the plague, owner did very shotty work, took vehicle back repeatedly, had to pay another…read moreshop thousands to fix things the owner broke. Everything from broken to missing bolts, gaskets missing. Charged for parts he did not install. Did not stand by work, I have all documentation proving incompetence and the repairs the other shop made.

I try to give all businesses the benefit of the doubt, however after buying a vehicle and buying…read morethe bumper to bumper lifetime warranty, we were patronized and misinformed every time we brought our vehicle into the service shop. The lady that texts information, texted like she knew what was going on with the vehicle when she didn't. We brought the vehicle in several times explaining the situation to the service department and have to pay $200 every time we bring it in, mind you costs for repairs would be substantially higher into the 1000s. One of our first repairs was the rack and pinion impacting the steering column, they charged us and when we got it back the vehicle was shaking and making clunking noises, so we brought it back, and they said a U-bolt was forgot to be put on and fastening it was not done. This was very dangerous for us to trust to bring it back for anything else as we drive quite a bit in this vehicle as it is our family vehicle. The latest starts in the spring time (April) when our dual heating and cooling was not working correctly, regardless of what we told the service department, they went and replaced several other sensors, heater core, it was a mess and the problem still persisted after several times bringing it in and paying the deductible. One time they said it was finished, had us pay and sent us off with parts and tools still in the back seat as if they weren't put in, the middle console was extremely loose flopping everywhere. So, we finally contacted the owner and GM of Wysup and they promised better service from there on out, except the problem in the spring time was never fixed fully correctly. Fast forward to today, we just received our vehicle back for and temperature control on the passenger side and rear controls. It still does not work and in this winter, the back only blows cold air and the temperature only allows syncing so both sides have to have the same temperature. They said they recalibrated everything and took several drive tests to warm the vehicle and test it and that it was functioning correctly. Now, this is a luxury vehicle and we paid for it and the warranty to have it function properly. My wife and I did a simple research of the problem and was able to give them specifics of what we found that needed to be fixed. They did not listen to anything we said and come to find out after replacing several other things, the actuator door or mechanism for how the actuator door is processed to correctly distribute the set temperatures for each seat was not fixed. Their communication used too many words, explaining themselves over and over, when we saw them as excuses and condescending as if we didn't know how our own vehicle should run. It was unfortunate and we will never do service with them again or buy a vehicle there.

Top Notch... Thong, and Bill really went to bat for us…read more Tricky financing?. ..They kept their eye on the ball, and hit a homer. My wife loves the Grand Caravan Thong sold to us. FREE delivery to the boondocks of Lincoln County...and the folks delivering were as nice as the rest at this dealership. Great van, Great price, fast closing, and free delivery...that's a home run in my book. I'll buy from them again... anytime. Seamus, and Donna McKenna, (2006 Dodge Grand Caravan) Odessa,wa