Nice employees, decent dog in the building (is that legal?)). Im faulting them for what may be Fed Ex's mistake, but was told they could start a return for free. They could not, and wanted to charge me $2 to return to a truck that was about to be there. Oops, guess I know who to avoid. read more

Absolutely the best service you could possibly expect from a mailbox center. Cute dog. Good value. Needed a box to fit in a box and they had all kinds of boxes that fit the box I had. Pick up a papa Murphy pizza on your way out too. read more

Horrible customer service. Rude female employee working today told the gentleman trying to help me while I was on the phone to hang up on me!! He put me on hold when she said that w out asking me to hold just did it and me er came back to try to help me. The owner needs to fire both of them! So rude I can't believe it . So disappointed what happened to helping customers and being kind!!? read more

The employees are awesome! My partner and I got a PO box here a couple months before moving to Eugene, and the few times we have been in the employees always remember what our box number is. They go above and beyond to help. Could not recommend Eugene Mailbox more highly! read more

If I could do a zero star, I would. it's shocking this business is still around, they are that terrible. from awful & RUDE customer service to now, giving my medication to another customer! No apology, no nothing!! I had to provide TWO government ID's to acquire the P.o. box & to be authorized to pick up any of our mail. Today, we were informed that they gave my prescription to a stranger. so now I have no medication, I'm out over $100 for the replacement & my meds are gone. absolutely unacceptable from someone claiming to be part of the US Post office. we are furious & have filed a complaint w/ the US Post office. do NOT use these people, you will regret it. last time, we got some else's selection ballot! they are a JOKE! read more

Such a great store! You can get a PO Box here, they have a notary public, shipping, etc. I came in because I needed to mail some clothing and they actually helped me to repackage it so that it saved me some money on shipping. One man was training, and they both were so nice, funny and helpful. With a local place like this one, why would you ever go anywhere else??? read more

When my husband and I moved to Eugene we lived in an apartment and knew we wanted a PO Box for our packages. We opened a mailbox at the Eugene Mailbox Center because they were the only place in the area that stayed open past 5pm and were open on Saturdays. Over the past three years, we've had countless packages sent there and there was only one slip up. (They misplaced one package during the holiday season and they were still training new hires, and they eventually found it.) They were always friendly when we went in and even started to recognize us! Now, we're moving out of Eugene and we had to close our box, but we're using their awesome forwarding system. We honestly don't know if our next PO Box place could possibly match the exceptional customer service we received from the Eugene Mailbox Center. read more

TLDR: If you need a consistent, dependable, well-run mailbox service, don't go here. Try the UPS Store instead. I set up my mailbox with Eugene Mailbox Center a couple months before we moved to Oregon last year from out of state, before we knew where we'd be living in Eugene. When we arrived in Eugene and I visited them in person for the first time, I was surprised and disappointed to see the unkempt, rather dirty and for all appearances, very poorly managed state of this retail brick-and-morter business. Because I'd already made this my official mailing address for all my various accounts, credit cards, utilities, etc, I figured I'd stick with them, and give them a chance. I used their "digital" service, where every mail item received is scanned, photographed, and entered into a very clunky, poorly designed app called "Anytime Mailbox". At first this seemed like a great service, especially when I was still out of state. Through the app, I could actually see photos of all the items in my "in box". We've been doing plenty of online shopping as we settle into our new home, and I've gone in to pick up mail and packages at least 2 or 3 times per week over the past 6 or 7 months. The disorganization that characterizes the business visually (dirty floors, random stuff laying around everywhere, etc.) soon made itself evident in the actual service I was paying for. One time I went in to pick up a package, and was told that it wasn't there. When I pressed, and said that I'd gotten a delivery notification for it, the response at first was oh well, you should either contact the shipper, or wait a week or so. After some time, I checked back, and they discovered that they'd actually given my package to another customer, and it took me literally over a month to get my package. Frequently, I would get a delivery notification from the shipper that my package had been delivered, and then hours or days later when it hadn't shown up in the app and I'd come in to retrieve it, they'd say something like "Oh, that must not be in our system yet. I'll go find it." Usually they'd find my packages fairly quickly, but other times, not so much. On at least one occasion, after looking around, one apparently senior employee "Chuck" insisted that the packages weren't there. Only when I insisted that they must be there, did *another* employee find my packages for me. Another frequent occurrence was their failure to remove items from my "virtual in-box" in the app after I'd picked them up, so items would still show up in my "virtual in-box" days or weeks after I'd already picked them up. I had to remind them almost every time I came in that items I'd already picked up were still showing in my "virtual in-box". I would usually get some excuse about how much work it was to keep the app synched. The last straw for me was a couple months ago, when I'd received notification that some items had been delivered, one of which I was planning to use on an outing that day. I went by to pick them up 2-3 hours after they'd been delivered, and instead of the usual "That's not in our system yet, I'll go find it", the employee "Chuck" told me, "That's not in our system yet. You'll have to come back later after it's been entered into the system." I was surprised that Chuck wasn't willing to look for my package (like other employees had done numerous times), but I said ok, and left. After thinking about it a few minutes later, I called the store and talked to "Chuck" to politely explain that not getting the delivered item was going to mess up our outing, and that I was surprised by the apparent change in policy, and that I didn't think it had been the best customer experience. He was unapologetic. I came back in later after I received a system notification that my items had been entered into their system, and asked Chuck "why the change in policy today, after over 6 months?", and he glared at me and said, "What? Is not getting your packages one time going to change your life or something?" That was enough for me, and later that day, I went and opened a new mailbox at the UPS Store just down the street. Over the next couple of months, as I transitioned my accounts, credit cards, etc. to the new address, any time that Chuck happened to be working when I came to get my mail, including the final visit when I closed my box, he was quite rude to me. I'm a big believer and supporter of small businesses, and will almost always choose a small business over a large chain if there's a good option. I'd offered my feedback politely and constructively to this business, in the hopes that they'd take it in the spirit in which it was given, and try to improve their service. Instead, I got a rude "take it or leave it" attitude. In my opinion, the business would do well to do some basic cleaning and vacuuming, and replace Chuck with someone with better customer service skills. read more

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Call before coming for notary services. We specifically came here for all our needs but needed to go elsewhere because notary was not in.

Whenever I have to ship out a package this is the place I go. Friendly staff, you can print out shipping labels, they even custom pack things for you. One of the best parts is that they give you the lowest price possible. They have international shipping including domestic for carriers. The carriers are as included USPS, UPS, FedEx, and DHL. read more

Darren , the business owner helped me out graciously after a previous possible problem I had been having recieving damaged items shipped to me. He explained how he remedied the possible cause. I recommend Eugene mailbox thoroughly. read more

Great service to bad they have to move... I was told that they building was sold and they are forced to move..

These people are kind, considerate, and do a great job packing. We had Darren pack a very important painting to ship thousands of miles across country. He was so careful and did an excellent job. The painting arrived safely and it was very affordable! We highly recommend Darren and Eugene Mailbox Center! read more

Excellent business. If you are looking for a private mailbox or anything to do with mail, go here. The employees are exceptional and provide great customer service. They will always call you or send you an email if you receive a package, if your bill is coming due, or if anything arises. read more

Super friendly folks run the Eugene Mailbox Center. Getting notices in my email if I have a package is a good service. You'll want to pay for an after hours key if you drop in at odd times, but it is worth it. You'll get personalized service here. They are not in a hurry to rush people away from the counter. The location is across the street from the Chamber of Commerce (and SCORE) for those folks who are small business owners. Just a few block walk from LCC and SBDC. Check at the counter about displaying flyers on the bulletin board inside....(visible from the sidewalk FYI). read more

Friendly and helpful. Will charge 2 dollars to print one page, unable to give more than 3 starts for this reason.

Love this small mailbox center. Easy access, easy parking, decent hours, excellent service. Darren and Zack are superb to deal with!

best place to send mail or packages in eugene! period! go here! read more

Eugene Mailbox Center - Best mailing center in all of Eugene! No line, great friendly service, a fantastic owner "Darren" - Shipping Centers Near Me - Eugene, Oregon

I'd give more stars if they were available. Hands down, THE BEST customer service ever. Darren (sp?) went so far above and beyond - took the time to ask questions and made suggestions that helped save me time and money. Seriously, cannot even say enough how cool he was. Tony, Mana Basso Custom Bass Guitars read more

Darren and his staff are outstanding. Friendly service- and, always willing to take the extra step to serve my needs for over two years. Thanks! read more

My experience here has been 5 star for the last three years I have been a customer. When I am out of the country they email me when I have a letter or package. I can elect to forward it or scan it and/or discard it. Amazing service. As my work takes me away from home a great deal of the time, this service is greatly appreciated. Workers here are friendly and helpful. read more

Simple, quick service. They don't make you wait around and they always help me figure out the cheapest way to send something. And I like their greeting cards while I wait on the rare occasion someone snags the front desk guy before me. read more

Had a mail box here now going on 4 yrs..Really friendly and very efficient .. Always ready to help..best I have ever had.

Great business. The place is a bit run down looking, but don't let that put you off. It has a casual atmosphere and nice employees. I started with a 3 month lease and have extended to paying for a year at a time. It makes moving easier. I don't have to forward mail, change my online delivery options or bill-pays. read more