Very friendly and professional staff. I made a move from Southern California to Eugene and needed a postal box for mail forwarding. I couldn't be happier with how awesome the entire staff is and how amazingly well they treat this newcomer to Oregon. 5-star service for sure. read more

Super nice staff! Funny too. I'll definitely be back to ship soon. Parking was super convenient. read more

Went there to ship a package. Employee gave me the highest price they could calculate to maximize profit. Checked UPS mobile app. later and found this place charged 40% MORE than UPS actual charges. What a rip-off! Use USPS instead! Manager guy seemed arrogant. read more

Ellas was so helpful today when I dropped off my package. He recommended that I grab a receipt for my records of it even though I got to the store at 5:59. I appreciate his help today. Thank you for your helpful customer service. read more

I was sending a pretty small and light box that was packed in a kraft paper envelope. Instead of giving me a simple advise to repack it (and that could of been done just in 30 seconds ), a staff member carefully measured this paper envelope and calculated the highest possible cost of shipping. My surprise and question about so unrealistically high price was ignored. I used this UPS Store for several years and never before experienced so unfriendly service. read more

Consistently my favorite stop when running errands. Friendly and efficient.... to the point i'm happy when i realize i have to ship or fax something.... read more

Used this UPS Store as a pickup as we are traveling in an RV. They charge $10 PER BOX to puck up, more than any other UPS Store we have ever used. More than that, they told us that even though they understand that Amazon doesn't let us know if they will be using USPS or UPS that we can't puck up USPS boxes there. When we asked what could we do to ensure we would only be using UPS, they said there is nothing we could do. --In short, if using them as a UPS puck up, DONT BOTHER! WAY overpriced & unaccommadating. read more

The staff was very rude to me about my Amazon return, that had to go to UPS, and try to sell me shipping products instead of just taking my prepaid return. I'm not going to spend more money to return my products. Their behavior was unacceptable. Now I have to change my return method and drive all the way across town in rush hour to take it back to Whole Foods. I have had mixed experiences at this place. The older guy that is there most of the time is professional but the person that was there today was very rude. I would not go back in there if the rude person was there. read more

I stopped by here early; since this location opens at 9am on Saturdays, to return my Xfinity equipment. The UPS clerk receiving the items was very friendly and made sure to provide me an itemized receipt of my returns. Overall, the transaction was quick and smoothly with no issues. He was also very descriptive in his directions when I asked him how I can get to Autzen Stadium. Very chill guy and I would stop by here again to do business if I needed to. read more

So I walk in to this UPS Store with a package to deliver and I'm happily greeted by an employee within seconds. He takes my package, and while scanning and entering things into my computer, asks me about my weekend before offering a piece of Halloween candy for the road. I was in and out in less than a minute and received incredible customer service that still has me smiling as I write this review. I'll definitely be back here for my shipping needs! read more

We use this store frequently. I needed to send documents (which would cost me a lot to replace) with a return airbill. The female employee said they could not do that. She was adamant that it was not a possibility. No return airbill. A couple weeks later my husband needed to do the same thing and the male employee did it with no problem. Next day he had to do it again, female employee waited on him, told him no and the male employee did it for him. read more

Was quoted and thought I was paying $15.97 for a very small light return package that was going international, I understand that shipping is expensive but $15 seemed ok for this tiny package. When I checked the bank I was charged $50!! I went back in and basically was told I thought you knew that we will charge a mark up price and actually still ship it through USPS?!! I'll never use UPS again. read more

Oh my goodness! Such efficiency! The staff is amazing! A great place!!! So helpful!!! read more

Be aware that if you drop off mail that is packaged, labeled, pre-paid, and ready to ship, and you get a printed receipt with the tracking number, you cannot rest assured that your package will actually be shipped. When you call to track the package, you will be told that "it is out of our hands and not our responsibility once it has a tracking number". You will be told to call UPS, who will tell you to call the UPS store. You'll call the store again, only to be told, again, that there is nothing they can do. You'll be told that they are only a drop site. Never mind that they are actually a UPS store. They will then blame the driver and say they likely didn't scan it and then lost it. They will take your name and number and promise the manager will call you. He won't. Then you'll ask your friends for a new mailing store and receive several great recommendations around town. None of which will be this UPS store. read more

Brian D. was super helpful. He opened the door so I could bring my bike in (I forgot my lock). He has such a positive attitude. Thank you!

I have been going to this store for years -- partially because of the convenience and partially because of the amazing staff. I could not recommend it more highly. Excellent customer service and staff, super kind, hard working and helpful. It almost feels like a small town when you go in here, because you recognize and appreciate them, and they recognize you in a friendly way. Even if it takes just a couple of minutes, it's a pleasant moment in the day. That's saying a lot for a necessary errand. read more

I have used this store three different times for my mailing address. Initially I chose it for its location. Afterwards, I chose it because it is well run and the staff is reliable. There was no reason to ship anything anywhere else or have a mailbox anywhere else. read more

Fast, friendly, awesome! The people who work at this store are the best!!! Super kind and welcoming. They are always willing to help, and do amazing work. They do so much more that UPS. So thankful I live so close to a business like this. read more

I use this UPS store for two different businesses and always receive top notch service. The staff is very friendly and helpful and they have good rates. read more

The management and staff at this UPS Store in my neighborhood are simply amazing. They are always welcoming, professional and quick to provide great service--consistently. During the Christmas Holidays they get slammed with customers and what amazes me during those times is how seamlessly they take care of the crowd. It's like watching a ballet to see them work. Last year I was so impressed that after they helped me I went to Safeway and bought them Christmas cookies. I only wish I'd had the time to do so this year. Instead I'll bring them cookies to wish the Happy New Year! read more

I was given excellent customer service and genuine care at UPS. I had been having trouble with a return. Your employee was able to find out a solution to a difficult situation. He not only got the package sent, but he solved a large part of the problem with the frustrating return. He got my son and I out much faster then if I would have attempted it myself. I left feeling good about the positive experience and great customer service I was given, rather then frustrated from the return. At least there are some good people in the world! read more

Avoid this place. Customer service is o.k. but the accounting, prices, and any other aspects involving money is suspicious and very expensive. I think the owner, Brian, is trying to recoup the profits he thought he was going to make before COVID and in my opinion is now finding ways to line his pockets to make up for his losses. And if you want a mailbox don't do it. They handled my mail poorly, sometimes they would tell me the postal service didn't even drop off mail. Why??? And if you need to change your address for mail to be forwarded the postal service won't allow it and you have to pay this overpriced business additional postage to forward it to you. Clearly not worth it, probably only thing good about it is to drop off Amazon Prime returns. read more

I've been to this ups location several times and each time their customer service is over the top. Everyone there is so friendly and helpful. I'm impressed! This is my top choice for shipping needs read more

Brian and his crew are service all stars. Always, always great fast pleasant professional service with a smile.

Easy in and out service with a smile! Thank you! I appreciated the hand sanitizer and social distancing during this pandemic. Good job guys!

Came in not expecting great service - after all, I had 5 steel wheels that I needed shipping with no boxes - my guy at the counter went above and beyond the call - he offered many options and took care of everything- when I arrived home in Seattle, I was impressed how well he packed them - wow!! Thanks!! read more

This place is phenomenal--and during Covid, even! I handled all the shipping from my family's pending estate from here. They are thorough, fast and reasonably priced. Friendly and considerate. Please, support and enjoy this wonderful business! read more

The employees at this UPS store go ABOVE AND BEYOND to help their customers! I will drive out of my way to visit this location because I know the customer service will be excellent. read more

This is my favorite shipping store in Eugene. They work fast, are always friendly, and it's so easy to drop off return packages here. They'll make sure the boxes are properly taped (and they'll tape them up for you if you forgot), and will give you good advice on the best ways to ship so you don't overpay. read more

Staff needs to review his training on how to ship international package. Didn't get great service here.

I have been going here for years. Became a regular when our daughter went away to college. All of my shipments, small or large, were treated with care. And the staff always had a solution to those perishable, time sensitive, awkward size packages. Our girl just got married and Brian and the UPS staff helped us ship all the wedding gifts! They were able to make this simple from the drop off to packaging this enormous bundle. I appreciate these people so much! read more

I've received nothing but excellent service at this UPS location. The staff are so friendly and helpful. I don't live super close to this location anymore, but I still prefer to come here if I need to ship anything. read more

Had 2 boxes to return to amazon. Stopped into this location to print the labels and be on my way. Guy at counter I found to be rude and beyond helpful. Wasn't clear of the process basically just pointed me towards a computer and wasn't very willing to help me understand what he needed me to do to get in and out. If this was my company or I had employee who ran my business in this manner I wouldn't be real happy. Have a feeling it was just him, but not impressed. Oh by the way took my boxes to UPS store on West 11th the helped me just fine.. sad how customer service has gone to hell. read more

This is probably my favorite UPS Store in town. The manager Brian is one of the best as far as a customer can see. His coworkers are all great too. Every time I drop off a package, need them to box it, or simply have a question they're always happy to help! I would bet that if you needed something, and it was possible, Brian would make it happen and go the extra mile if necessary. read more

Always fast friendly service. I prefer to go to this store over the one closest to my home in West Eugene.

Great customer service here. And I always feel safe letting ups handle my package. This guy helped me through a weird area code issue on my package (I couldn't find it) read more

They were thorough didn't take long and everything arrived in perfect condition what more can you ask 4.

Excellent staff; very helpful no matter how small the question. Easy to drop packages, ship overseas, copy documents, fax materials. They are knowledgeable about best ways to ship, can give advice on packing. I go there often; have always been treated well. read more

I have been going into this convientely located shipping place since I've lived in the neighborhood for 4 years, only when I was in a hurry. The owner has always been extremely rude and arrogant. I figured with the change in the economy they would start treating their customers better, but after my experience in there today tells me some business owners still don't get that customers deserve to be treated with respect and kindness. The owner started yelling at me that what I wanted to do was illegal (which it wasn't), then he agrees I'm right and whips out a form to me to sign, still delaying in what I wanted to do and helping other people. Their surcharge on anything postal is ridiculous, but regardless of their fees, the way they TREAT people who go in there is simply horrific and detrimental to society. I've also seen their employees hand unsorted mail to box holders to look through to pick out their own. For the owners themself to act like they are all about laws while practicing such immoral and aggressive behavior is what contributes to the decline of this once-great community. read more