Outstanding service! The office staff were professional and friendly, both on the phone and in…read moreperson. The owner (Yoni) has impressive experience, he explained every option clearly, and I could see how much honesty and genuine customer care matter to him and the team. I'm very happy with the experience and definitely recommend them.

1) Need: We had a small leak in our laundry room - hard to find - as we live in a condo on the 3rd…read morefloor & there's a laundry room on the top floor above us = no leak there. 2) Solution: Quickly, when the need was above our laundry room ceiling, they tore out the ceiling, found the link & had a professional plumber come & replace the leaky pipe. Then, the ceiling was replaced, taped, textured (waited a day to dry) & painted. They were careful to match the same color of paint & returned the stacked washer & dryer - as quickly as possible. 3) Review: 100% recommend them because (it took 7 days): Excellent & Speedy, Professional work + Great communication, teamwork & personal care. Rick & Carol S.

Our special needs son decided to turn on our bidet in the bathroom on Easter morning. We got an…read moreEaster surprise of a flooded master bathroom right smack in the middle of the holiday. We called USA Water Restoration and Elijah's team took over. They were there starting to dry out the "dirty water" and put everything in motion to get our insurance involved. They guided us with perfection as we were able to navigate that crazy process with almost no hiccups. So many of my friends have had multiple insurance problems in these circumstances. The end product was amazing. We went from an outdated bathroom to this- it's like living in a spa now! 5 stars recommendation with zero zero reservations. You'll feel like your brother has moved in to take over and help.

We were highly impressed with the work USA Restoration did with our home being restored after…read moreflooding in our house. Each crew for each phase of the project did an amazing job on restoring our home. Ion and Arthur did the finish work and were meticulous in their work. David ran the project and steered us through the insurance process and scheduling of the work. We highly recommend USA Restoration for you restoration needs, if we could give 6 stars we would. Bruce and Linda Ryderwood WA

We needed security fencing on an emergent time line. Puro…read moreClean was there right away, courteous and kind. Thank you, The Rieff family

They removed this review once already but I'm back to leave it again…read more This is a review of the companies drivers. They are reckless and irresponsible. After the driver cut me and another driver off as we merged onto the highway, I watched them continue to speed down the highway, cutting through traffic, cutting off other drivers and forcing their way into gaps that they had no business doing so. This is not the first time I've had issues with their work vans either. I would not recommend this company as long as they continue to hire poor drivers who have no concern for others safety.

Robert reviewed our basement carpet that needed to be cleaned and stretched. He explained what…read moreneeded to be done and their process. He took the time to educate us on the various factors involved in stretching basement carpet on concrete floors. They took their time and were very careful. When they were done you couldn't even see where they stretched the carpet and it looked like new. We will definitely call them back with any of our future carpet needs!

Mold remediation was fast and friendly! ill recommend you…read moreto my friends and family!

Very unprofessional Employees , with no experience. very rude, Need to have more experience with…read morehousing laws .

Don't bother. One of…read morethe worst businesses I've ever had to communicate with... The man who came out to look at our property was very kind and professional however, everything after that was TERRIBLE. The estimate he gave was off by ALOT and whoever they have running reception is unprofessional. We had 3 separate conversation about when I would receive my estimate and each time she said shed call back in 30 minutes...Each time it took 2-3 days and I had to call them back, EVERYTIME. Their was no respect of timeliness or good customer service... Would not recommend

**Absolutely amazing!**…read more Riley Reed, I just have to say thank you, thank you, thank you! The floors look absolutely amazing. The guys were so thorough and did such an incredible job. My husband even pointed out things they fixed that the other company definitely did not like tacking down boards that had been causing squeaking. We couldn't be happier with how everything turned out. After two years, being able to finally unpack and enjoy our space is going to be so wonderful, especially with the holidays right around the corner. We were so impressed with their work that we plan to hire the same company to continue the flooring through our living room and dining room. Thank you again for doing such a beautiful, thorough job. We truly appreciate it more than you know!

I'm genuinely confused by the positive reviews because our experience has been incredibly…read morefrustrating. I've managed several renovations over the years, including projects remotely, and this has easily been one of the most disorganized and painful experiences I've dealt with. Our project has been ongoing since March, with seemingly endless delays and very little progress. I understand that insurance involvement can complicate timelines, and we've tried to be patient. However, we eventually signed paperwork agreeing to self-fund the project specifically to eliminate those obstacles and get the work completed. Despite that, the delays have continued. Communication and project management have been incredibly poor. The team has been consistently unresponsive, has confused our project with other jobs, and has repeatedly sent subcontractors to our home who either had no idea what they were supposed to be doing or arrived with a completely different understanding of the scope of work. Based on conversations with various people who have been in and out of our home, I've gotten the impression there may have been some internal management changes, which could explain the disconnect. Regardless of the reason, the lack of organization, communication, and accountability has been unacceptable. It genuinely feels like no one is overseeing the project, and we've been left to constantly follow up, clarify details, and coordinate work that should be managed by the company we're paying. Remediation is already a stressful process for homeowners, and the last thing anyone needs is a company that makes it significantly more difficult. After months of frustration, I cannot recommend this company and would strongly caution others against hiring them.

Kevin from Trails Restoration was fantastic. He came over ASAP and was very patient while helping…read moreme diagnose a leak from the upstairs shower down to our kitchen below. He was honest, easy to talk to, took the time to walk through everything with me and gave me a ton of helpful tips to keep us dry! I highly recommend him to any of our friends or neighbors, and he'll definitely be our go-to guy if we ever run into water damage issues again.

Aaron is one of the most knowledgeable, honest, and kind people I've met. He ended up telling us…read morethat we could address the issue ourselves -- after others tried to upsell us. Great communication and on time as well. Highly recommended.

I found New Leaf on Yelp after we learned that my home's crawl space needed some serious work to…read moreget restore insulation, clean up debris left by the previous homeowner, and remediate pest activity/evidence. New Leaf responded to my initial inquiry promptly and sent Shaun out for my estimate. Dispatch left me a message to confirm arrival. Shaun arrived on time and walked me through aspects of the job, and made suggestions to resolve some ancillary concerns we had about pest entry on the property. New Leaf delivered a clear, easy to read estimate via email. I selected New Leaf and we scheduled our appointment. Again, New Leaf called ahead and confirmed our scheduled appointments (Thank you, this goes a long way!). Shaun came out to do some initial pest control work, and then on a second visit came back with a two-person crew. The team laid plastic down in my home so as to not make a mess during the cleanup, and wore PPE for the job. I'm glad the company believes in following precautions for homeowner and employees alike. New Leaf removed all debris, laid a moisture barrier, replaced ventilation piping, replaced insulation, and tidied up items that were hanging too low from the floor above. The situation looks MUCH better. After several hours, the job was complete. I inspected the crawlspace with Shaun, and he did a thorough walkthrough/walkaround of the job site. He was very patience with my many questions, which I appreciate. New Leaf is scheduled to come out in a couple weeks for a follow up appointment/check on the results. I'm happy, and recommend their services.

They did a great job taking care of the mold in my attic I would use them again if I needed them.read more

Last week my family learned we had a broken pipe in the crawlspace beneath our house that had been…read moredumping filthy water out into the area for an unknown amount of time, and the state of things down there was bad. As I learned, the first step in dealing with the issue was finding a company for remediation services, and the plumbers I contacted recommended ServPlus to do the work. I called, and everyone I spoke to was professional and helpful, which I really appreciated as this was a stressful situation. They even happened to have someone in the area the day I called, so I quickly got a quote and was able to arrange a time for them to come out and do the work. I would like to give a special thanks to the team who showed up - Christian, Chase and Ian. They were on time, kept me updated about what was going on, and answered all my questions. I am very happy with my experience with ServPlus.

The staff at ServPlus made the job quick and stress free. Brittany picked up a sample of the…read morewater-damaged drywall, and on the next working day Christian and Annika came to remove damaged drywall and set up the fans for mitigation. I was glad that it happened so quickly and they were very professional. Thanks again to ServPlus!

Trying to get $17000 for pulling a 48x56 inchpiece of particle board out of our bathroom..did not…read morefix problem. They started without insurance clearance..then started demanding money after we told ALL of them not to proceed because we had no money..we are trying to save our home with a reverse mortgage that has now stopped..I believe this is delinerate.we can no longer pay our bills on our social security.seniors stay away from these guys..

I changed my review of Robinsons to a positive as they have resolved the issues we had. Once I was…read moreable to deal with a different manager they quickly addressed the issues I have and I would now use them again. They also were the only company that came out at midnight in a weekend to help us and that was awesome service.