Avoid Munoz Plumbing and Repair - HORRIBLE EXPERIENCE. MUST READ. Hostile, Aggressive, Profanity,…read moreLied, Short temper, Unprofessional, and Unreliable
I recently hired Raul Munoz, owner of Munoz Plumbing and Repair, to fix a leaking galvanized pipe at one of my job sites. As a licensed landscape contractor (C-27) and US military veteran deployed 2x to Afghanistan, running my small business SB Evolution Landscape in Santa Barbara, I've worked with many trades over 12+ years -- but this was one of the worst experiences I've ever had.
Raul verbally agreed to complete the repair by the weekend, confirmed he would meet me and my concrete contractor (a longtime friend) on site, and repeatedly assured him over multiple phone calls that he would handle it. He even mentioned he was on a big job but would still make time. He never showed up for the scheduled meeting. On Saturday, he apparently stopped by briefly but left without fixing the leak or notifying either of us because he couldn't locate the main water shut-off valve.
When I politely called for an update, he became extremely hostile, yelled "F**k You" multiple times, hung up on me, and later denied ever agreeing to the job -- despite several prior conversations he had directly with his good friend and concrete contractor colleague of mine, confirming multiple times he would. With delays each day.
I completely understand that trades get busy, but we had patience since he said he would eventually do it. Clear communication and basic professionalism matter. Had he said upfront that he couldn't take the job, we would have found another plumber immediately. Instead, his delays, no-shows, broken commitments, and verbal abuse left us scrambling.
I would strongly advise other contractors, homeowners, and businesses to look elsewhere. See attached screenshot of the call log from his direct line. Horrible experience with an extremely short temper, terrible aggressive manners. Wow very unfortunate and should not be in business and highly NOT recommended to hire.