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Oakland, CA

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Esqueleto

3.9 (56 reviews)
Closed • 11:00 am - 6:00 pm

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Faulty Ring
Alanna R.

I was brought to Esqueleto's Oakland Location by a friend where I tried on a beautiful Vintage engagement ring and sent a picture of it to my boyfriend to give him a hint. In November of last year (2023) He surprised me with a proposal and said same ring in London. Suffice it to ay I was ecstatic and so surprised. Unfortunately this is where the happy story turns into a nightmare. After a month of wearing the ring, a diamond fell out in December. I reached out to Esqueleto immediately to report it and see what could be done. I was met with criticism of how I treated the vintage piece and told after the fact that it was more delicate and I would need to be more careful going forward, but they would make the repair if I paid for it. Mind you, never during the sales process were myself or my Fiancé made aware of the delicacy of vintage pieces or that it couldn't t be treated like any other Engagement ring. I brought it in for repair in December 2023 and didnt receive it back until Februrary of 2024, at no point did I receive an update until I myself reached out. After picking up the ring I was so terrified to wear it that it just sat in the box. In March of 2024 I moved to Colorado to be with my Fiancé full time and slowly started to wear the ring once a week but only for activities as strenuous as working at a coffee shop... despite the infrequency of wear ANOTHER DIAMOND FELL OUT. At this point I am in tears and terrified to reach out to the boutique after what I was put through during the first break of the faulty piece. This ring that should be a symbol of the happiest moment of my life is now just a source of anxiety and sadness. I took the ring back from Colorado to Oakland in person in the hopes that the business would do the right thing and take back the faulty item that broke twice in less than a year and cost $5,000. No such ownership or customer service was rendered. At this juncture the boutiques has the ring and after much back and forth the options they have presented are; to return the broken and faulty ring to me as is, to repair it for the second time and return it to me and me be terrified to wear it for the rest of my life, or to give us store credit where we can't trust the quality of the merchandise and have been treated poorly. I am at a loss I don't want the ring and I don't ever want to deal with anyone here ever again. I am devastated during a period in my life when I should be the happiest and planning for the future. I would never treat a patron like this and I am in shock that I have been made to feel this way.

Black diamond band and 3 stone ring by Lauren Wolf and champagne diamond archer ring by Katrina LaPenne (Nails by @honeyandcottonnailstudio)
Stephanie G.

I have been in love with the store for years so I was thrilled when my fiancé chose a beautiful and unique 3 stone ring by Lauren Wolf from here for my engagement ring. That was over a year ago. Esqueleto sized the ring for me. Shortly after that one of the smaller stones became loose, they quickly fixed it for me and I haven't had any issues since. Now that we've set a date I've been looking for bands for myself and my partner. After seeing a beautiful ring by The Mania Mania posted on their Instagram I decided to stop in to see it but they didn't have at the the Oakland store. A shop employee, Wilson, was very helpful and ordered the ring to the store so I could try it on. When the ring arrived she spent time with me trying out different stacking options but I wasn't fully convinced. Today I came back to the store with my partner for both of us to try different options, again Wilson spent plenty of time with us showing us options and telling us about the artists and helping inspire the perfect combinations for me and band for my partner. She was also incredibly patient in helping me determine sizing for the 2 rings I want to stack with my engagement ring. (I'm a hairstylist so this is a challenge for me) I can not say enough good things about the experiences we have had here with thoughtful and pleasant staff. I think I finally made up my mind and am excited to take advantage of their loyalty program to complete my perfect stack. Hope to get many more pieces here in the years to come.

The necklace is mine!--Large Silver Stingray Goddess Pendant on 18" chain.

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12 years ago

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10 years ago

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7 years ago

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11 years ago

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14 years ago

Really cool shopping with one of a kind pieces made by various artists. You need to check it out and the neighboring shops too..

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14 years ago

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14 years ago

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11 years ago

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13 years ago

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8 years ago

Beautiful selection of jewelry but website should clearly specify carat weight and clarity of its jewels (which it does not.)

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15 years ago

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11 years ago

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9 years ago

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12 years ago

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9 years ago

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13 years ago

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Page 2 of 2

Ask the Community - Esqueleto

Review Highlights - Esqueleto

“I fell in love with Todd Pownell's work at Esqueleto and worked with Sha-Ron to have a custom ring made.”

Mentioned in 3 reviews

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Esqueleto - jewelry - Updated October 2026

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