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Esqueleto

3.9 (56 reviews)
Closed 11:00 am - 6:00 pm

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Faulty Ring
Alanna R.

I was brought to Esqueleto's Oakland Location by a friend where I tried on a beautiful Vintage engagement ring and sent a picture of it to my boyfriend to give him a hint. In November of last year (2023) He surprised me with a proposal and said same ring in London. Suffice it to ay I was ecstatic and so surprised. Unfortunately this is where the happy story turns into a nightmare. After a month of wearing the ring, a diamond fell out in December. I reached out to Esqueleto immediately to report it and see what could be done. I was met with criticism of how I treated the vintage piece and told after the fact that it was more delicate and I would need to be more careful going forward, but they would make the repair if I paid for it. Mind you, never during the sales process were myself or my Fiancé made aware of the delicacy of vintage pieces or that it couldn't t be treated like any other Engagement ring. I brought it in for repair in December 2023 and didnt receive it back until Februrary of 2024, at no point did I receive an update until I myself reached out. After picking up the ring I was so terrified to wear it that it just sat in the box. In March of 2024 I moved to Colorado to be with my Fiancé full time and slowly started to wear the ring once a week but only for activities as strenuous as working at a coffee shop... despite the infrequency of wear ANOTHER DIAMOND FELL OUT. At this point I am in tears and terrified to reach out to the boutique after what I was put through during the first break of the faulty piece. This ring that should be a symbol of the happiest moment of my life is now just a source of anxiety and sadness. I took the ring back from Colorado to Oakland in person in the hopes that the business would do the right thing and take back the faulty item that broke twice in less than a year and cost $5,000. No such ownership or customer service was rendered. At this juncture the boutiques has the ring and after much back and forth the options they have presented are; to return the broken and faulty ring to me as is, to repair it for the second time and return it to me and me be terrified to wear it for the rest of my life, or to give us store credit where we can't trust the quality of the merchandise and have been treated poorly. I am at a loss I don't want the ring and I don't ever want to deal with anyone here ever again. I am devastated during a period in my life when I should be the happiest and planning for the future. I would never treat a patron like this and I am in shock that I have been made to feel this way.

Black diamond band and 3 stone ring by Lauren Wolf and champagne diamond archer ring by Katrina LaPenne (Nails by @honeyandcottonnailstudio)
Stephanie G.

I have been in love with the store for years so I was thrilled when my fiancé chose a beautiful and unique 3 stone ring by Lauren Wolf from here for my engagement ring. That was over a year ago. Esqueleto sized the ring for me. Shortly after that one of the smaller stones became loose, they quickly fixed it for me and I haven't had any issues since. Now that we've set a date I've been looking for bands for myself and my partner. After seeing a beautiful ring by The Mania Mania posted on their Instagram I decided to stop in to see it but they didn't have at the the Oakland store. A shop employee, Wilson, was very helpful and ordered the ring to the store so I could try it on. When the ring arrived she spent time with me trying out different stacking options but I wasn't fully convinced. Today I came back to the store with my partner for both of us to try different options, again Wilson spent plenty of time with us showing us options and telling us about the artists and helping inspire the perfect combinations for me and band for my partner. She was also incredibly patient in helping me determine sizing for the 2 rings I want to stack with my engagement ring. (I'm a hairstylist so this is a challenge for me) I can not say enough good things about the experiences we have had here with thoughtful and pleasant staff. I think I finally made up my mind and am excited to take advantage of their loyalty program to complete my perfect stack. Hope to get many more pieces here in the years to come.

The necklace is mine!--Large Silver Stingray Goddess Pendant on 18" chain.

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6 years ago

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Gorgeous boutique filled with the jewelry and art of local artists - piles of gorgeous things!

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Page 1 of 2

Ask the Community - Esqueleto

Review Highlights - Esqueleto

I fell in love with Todd Pownell's work at Esqueleto and worked with Sha-Ron to have a custom ring made.

Mentioned in 3 reviews

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west elm - Fun mirror

west elm

(713 reviews)

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I have only ordered online and maybe went to a brick and mortar once? I need things delivered -…read moresmall car problems. White glove service has been fantastic and my furniture still has stood the test of time - over 7 years! Quality, not overly trendy and still looks like it belongs in 2025. Not perfect or THE BEST, but quite good. Just replaced a console and it was just delivery - simple, free shipping and easy to assemble - feels sturdy, functional and looks stylish. I have only purchased hard furniture - i would go to a seating specialist for upholstered items. Prices are reasonable for what you are paying for - timeless and solid quality. Good for this type of store - accessible and fits most aesthetics.

Had an in home consultation today at 5pm. I came home early…read morefrom work to be ready. I waited 20 mins and nothing. I called to store to ask what happened. They placed me on hold. When someone came back to the phone, they just said how can I help you, after I had explained what happened to the person before. The person on the phone was the designer that was supposed to show up. No apologies or acknowledgment for wasting my time, just excuses about how the appointment notification came in on her day off. This appointment was booked a week in advance. Extremely unprofessional and terrible customer service. I liked some of the pieces and wanted help deciding which to buy. Thank you for helping me decide I should buy from a different retailer.

Urban Ore - So much to dig through, lots outside and inside

Urban Ore

(623 reviews)

$$

West Berkeley

Came by this past weekend, and I was amazed by this place from the moment I stepped inside. It's a…read moregiant warehouse space organized into nicely labeled sections, and there's a massive yard out back with even more secondhand products for sale. The diverse offerings include bicycles and bike parts, furniture (sofas, tables, and more), lots of chairs, rugs, luggage, tools, electronics, speakers, musical instruments, CD's and records, remote controls, items that make you feel like you've gone back in time (like cassette tapes, vhs tapes, and floppy disks), books, toys, model trains, light fixtures, baskets, kitchenware/appliances, board games, crutches, building materials, doors, windows, bathtubs, toilets, garden sculptures, mirrors, cabinets and shelves, decorative items, artworks, plumbing hardware, door knobs, plastic cups and bottles, hats, shoes, and clothing. They even have scrap glass for mosaic or stained glass projects. We ended up purchasing some drum rings, as well as an awesome tote bag for just five bucks. The line at the front counter gets long at times, but it moves quickly with helpful workers making sure everything goes smoothly. You can even cut the line if you're paying with cash. No returns are allowed on items such as electronics and clothing. Dogs are welcome inside, with countless signs posted noting that it's not a poop and pee zone. There's also a sign near the toy section stating "unattended children will be given candy and a free puppy."

Very recently I witnessed Urban Ore stop staff placing thousands of CDs into the trash. I asked…read more"why"? and was told "the cases were cracked or the discs were scratched". I went to the front and offered to take the CDs they were sending to the landfill. I stated I had boxes with me - the staff seemed amenable however when the manage Claudio was asked he overruled them and stated "no" - the CDs are now on the landfill - I have a machine to resurface discs, a press to flatten creased artwork and thousands of cases - however a company who's catch phrase is "zero waste" dumped" thousands of perfectly salvageable items. I contacted Urban Ore via email, via messaging and tagged them in social media as well as posting on their own FB page - no response. People donate items to Urban Ore thinking they think they are keeping them out of the landfill - the behavior of Claudio shows that this is a lie and Urban Ore appears to be a scam.

Narrative

Narrative

(34 reviews)

$$$

Jack London Square

Have I found my new favorite spot in the Bay? I love interior design, tsotchkes and art, and I love…read moreold things. Narrative is all of those things. I could walk around and explore this vintage/art/home decor spot for hours. It's basically a coop of different, mostly home and art dealers displaying and selling their goods. Lots of mid century modern stuff. Although no purchases, it still was a great time. The one drawback: Bay Area prices. Still some gems to be had, especially if you value old and well made vs new west elm, but I wouldn't say there were many steals (although always in the eye of the beholder).

Quality/Quantity - 40 to 50+ vendors, think COOP. See…read morepictures. Sorry, I could have done a better job with taking pictures. Atmosphere - I forget how big this place was. Security and bag check as you enter. She even laughed at my joke that my wife could fit a couch in my wife's purse, lol. Even when it was Bed, Bath and Beyond, the size always surprised me. Bathrooms I believe are in the very back of the building but I did not check or use them. Open 7 days a week from 11am to 7pm. Usually plenty of street parking, 2-4 hours free. But not today; it was crazy busy. We noticed a farmers market a block away...??? Paid parking garages are also available. Service - Friendly door greeter. Again, she even laughed at my joke, lol. Price - Depends on what you buy. Owner Comment - Congrats on your success since 2016.

Esqueleto - jewelry - Updated May 2026

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