This used to be one of the best soup/salad/sandwich places in the County. Very sad that they have gone totally downhill. Food is not as good nor fresh - sometimes sickening. (I hope the Health Department catches up with them soon.) Worst of all, the way they treat and CHEAT their customers is really bad. For example -
Hubby and I order the usual half sandwich and soup. Told the cashier (Jlina) what soup and sandwich we wanted. She reads back a Dub Club and I told her not - half a sea dog no club. She said a sea dog. I said "yes, half a sea dog and bowl of jambalaya." Then she says "half Dub Club and Jambalaya." Again, I corrected her "no - half sea dog and jambalaya." She said, "OK sea dog not dub club." I said "yes, but half sea dog."
Then our receipt showed a full sea dog sandwich plus half a dub club with jambalaya, plus my hubby's reuben and jambalaya.
So I said, we did not order dub club, and I already told you half a sea dog and jambalaya. She says, "I told you dub club and you confirmed." I said - "No, I corrected you at least 3 times that my order is half a sea dog, neither my Hubby or I ordered a dub club." Then she insist that she said dub club and I confirmed the dub club. I said no - "you kept saying dub club and I kept saying sea dog." Then she said, "so you got both dub club and sea dog, so what is your problem?" So I said, "The problem is you - you made a mistake and do not correct it even if I told you that we do not want a dub club, and I just wanted half a sea dog and jambalaya."
I said again - "I ordered half a sea dog and jambalaya. I told you each time you said dub club that we do not want a dub club." She tried talking over me insisting that I orderd a dub club. Both my husband and I reminded her that we did not order a dub club even if she kept insisting on it. That we paid only because she said OK when we last corrected her that we did not want dub club and it was half a sea dog and jambalaya was my order. I told her "Stop arguing with your customer. Stop blaming your customer for your mistake - when you have 2 customers correcting you and you still continued with your error and now you made us pay for your mistake!"
Then she says she will refund the money that we paid for the full sandwich. But there is a long line now and she will refund after she finishes taking the orders of everyone in line.
So we wait. And wait. I cannot eat not just because I was pissed off -- the half sea dog they gave me was made of tuna gel - not tuna chunks! It was some fishy gel that looked phlegm. Yuck! I am losing my appetite just thinking about it.
And we wait. And wait. Finally, no one is in line, so we try to get our refund. Now a second server comes and Jlina and that server (the one with fake eyelashes that go all the way up to her forehead like long legged spiders) say that they cannot give us any refund because they are not allowed to do refunds. Spider-leg-eyelash says that only the owner and manager can do refunds and they do not come to the store. She asks me to spell my name - but I have an unusual name, so I hand her my driver's license so they can see how it is spelled. Spider-leg-eyelash refuses to take my license and it drops on the counter. She tells me that she will not help me because I "threw" my card at her. Spider-leg-eyelash and Jlina retreat to the back of the store. So I asked in loud voice so they can hear me in the back if I need to call someone, like the authorities to get our refund.
A third server comes and tells me that they will give me the phone number of the owner. Jlina comes back, takes my license and writes my name on a piece of paper and adds "MAL" in front of my name. I get pissed off at the insult and told her to scratch "MAL" after my name and she should just copy how my name is spelled on my license. She argues that is my name (the one with "MAL" added. I tell her to remove that from my name. The other server (the normal one, not Spider-leg-eyelash) takes it and asks for my cell number, which I give and she puts it on the paper. She says that someone will call me to let me know about the refund.
I do not trust them so I refused to leave without anyway to get a refund, so I ask for the contact info of the manager/owner. Jlina gives me a piece of paper with "Christian 831-235-3750" on it. As we leave the place, I hear them talking - "I am not giving her that info. I just gave her Christian's number."
I call the number and leave a message. The owner calls me and tells me I will get a refund. They ask for my email, I gave it to them. They said they will email me either a receipt or a screenshot of the refund.
Days later, I get my refund on my credit card.
Lesson learned -- We will never return to any Erik's Deli ever again! read more