Oh, Habit Burger - the kiosk ordering is a major fail. So it's the emphasis on reducing human interaction. Road travel can be challenging enough, and being treated like only a number isn't satisfying. Dear Hubby and I stopped by on a Friday evening during the long drive from Southern California to the Bay Area. He was hungrier than I was, and I struggled to find something on the lighter side that was still tasty. I had decided on the albacore tuna sandwich and splitting a side of onion rings with DH. Then the drama with the kiosk ordering system began. Onion rings weren't coming up as a choice at all. The kitchen staff (including whoever was suppose to be available to run the regular register in case someone wants to pay with cash or has questions) were all busy, busy doing their things. Their backs were to their customers, which became annoying and rude. I DID have questions, and the kiosk wasn't allowing me to order what I wanted to order. I ended up telling DH what I wanted and gave up to go to the car as I'd forgotten something in there. When I came back he was waiting to fill up our drink cups. He gave me the table number card and I found a table. He said that he did get to speak with a human after all after I'd gone outside. Surprise, surprise! When the food came, my sandwich, while tasty, was super sloppy with too much sauce. I had a hard time eating it without risking wearing part of the 'wich on my clothes. It was an unsatisfying experience on many levels. I don't blame this store, per se - I realize that it's a decision foist on them by management up the food chain. I've always respected the Habit Burger chain, but that feeling took a big hit with the fiasco at the Salinas location. I didn't feel welcome or appreciated. Removing the human connection is a big mistake for any business that requires building customer loyalty. Saving a few bucks on a real worker by installing an ordering kiosk that's not smart is not good business, in my humble opinion. I would not plan to return to this location, and will not have Habit as a top choice for dining out any time soon at other locations. read more

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Never in my life did I have to instruct somebody if you order a cheeseburger and there's cheese on it and they wanted to argue with me. The two ladies that are here in Salinas not only that they decided to talk Spanish a bunch of shit which is completely unprofessional so for the owner/manager I think you need to come down and become a secret shopper like I just did because the way I was treated was completely wrong and I had to make sure my cheeseburger wasn't gonna get spit on the whole time while she fixed it read more

Habit Burger & Grill - After two minutes of telling them, I ordered the cheeseburger - Burgers Near Me - Salinas, California

Delicious burger and onion rings are awesome! Some of best I've ever had! Fast friendly service read more

Habit Burger & Grill - Onion rings - Burgers Near Me - Salinas, California

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I really like the habit for a fast food place. There char burger is really good. I love there fries and onion rings, not greasy and well made.. fresh everything. read more

Normally I eat, Teriyaki Char and side of Green bean fries with a drink. My dad is original char meal. either me and my dad, or me + dad and my bro and his fiancé. I recently learned on kiosks teriyaki char you can add extra pineapple plus bacon and minus onions, it makes for tasty burger. Well done makes the patty taste crispy. Unseasoned, If we go here I have bring sandwich bag. My brother eats chicken or steak sandwich from what I'm recalling last time we ate in His fiancé had chicken cob salad. It goes fast. Drink selection is interesting: in house tea, juice mix and vitamin water. I decided because cupholder in car only fits regular cups to get regular only from now because I was holding cup of Large cup previously, and I would dropped it because feels too flimsy. Regular size seems more stable. Service is fast and speedy by Togo, and stay to eat. If you stay, it's well lit and very clean. Windows don't have smudges unless you put them there. It's normally my father and Brother's favorite place to go. For Burger ppl. read more

I had a pretty frustrating experience at The Habit yesterday. Around 9:00 PM, I tried placing a mobile order, but the app wouldn't let me even though the store closes at 9:30 PM. I decided to drive over and got there around 9:19 PM. I was confused because everywhere online and even on the store itself, it said they were open until 9:30 PM, but both the front and side doors were already locked. I could still see customers inside waiting for their food, so I went back to my car to double-check the hours on my phone, and it still showed they closed at 9:30 PM. I tried the doors again, but they were still locked. As I was leaving, another customer walked out, so I was able to get inside. I later noticed the store hours were posted on the right side of the door. They were there, but pretty small and easy to miss. I asked if they were still open, and the employee I believe was the manager (she was wearing a black top but didn't have a name tag) told me they were only taking to-go orders. That was fine because I was only ordering two sundaes for my girlfriend and me. After she took my order, she didn't ask if I wanted a receipt, and I had to ask for one after I got my order. I still got what I came for, but the whole experience was confusing. If the restaurant is open until 9:30 PM, customers shouldn't have to guess whether they're allowed inside. I hope they can make their closing procedures and mobile ordering more consistent so other customers don't run into the same confusion. read more

Haven't Been Here In A While..!! Gonna Get Our Grub On..!! I Ordered Santa Barbara Char Burger And Limeade To Wash It Down. My Fiancée Ordered The Regular Char Burger Combo. Good Food From My Hometown County. read more

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Once again The Habit has scored a touchdown with my family. Today we ordered from The Habit and I can honestly say this location deserves a whole lot of award medals for the wonderful job they did making my family's order correct. I was very surprised that our food was still very warm and that is something rare with fast food being delivered through Grubhub. And this The Habit location actually got my family's burgers right on target because they actually were what my family ordered and that is a shining example of swift service. The only drawback with my family's meal was that my family didn't get enough napkins and when ordering anything from The Habit through Grubhub they should give people more napkins when they make an order. But all and all my family's burgers were tasty and I will keep ordering from this The Habit location because their food is awesome read more

The location is on the perimeter of a shopping mall. It's clean, open space and has lots of seatings. You can order at the kiosk or cashier. The order was filled fairly quickly. We had ordered a BBQ Bacon Char Meal and one BBQ Bacon Char burger for $31. The burger patties were dry. The French fries slightly undercooked. The meal was adequate, not great like the ones we've had in Fremont and Goleta. Hopefully it's just an off day for this location. read more

This place is awesome! I placed an order online to my dismay it was placed to Watsonville. They made a call to Watsonville and replaced my order in Salinas. Thank you! read more

The food was delicious! It came out hot n tasty. My son ordered a Santa Barbara char which looked amazing. Exactly what you would see in a commercial. He said it was really good. I ordered the regular Char burger. Mine was also good. I got the Tempura green beans in place of French fries. They were also good n fresh. The restaurant is clean and neat. The staff were professional. I will be back!! read more

I have been going to Habit for a long time and it has gone down in quality, flavor, and quantity. The burgers do not have the same meat patties. They are like Burger King and McDonald's paper thin patties and have no flavor. I had a char burger lettuce wrapped and my meat got lost in the lettuce. Before the take over by the new owners the meat had flavor. The meat patties were bigger and thicker. They charge for ranch when it was free before. The prices are too high for what they are serving. I don't think I will be coming back to Habit. I can get better quality and flavorful burgers for less. Habit has lost its touch. They have ruined what it was known for. It's basically a dresser up version of Burger King. read more

Today I ordered 3 Gotta hab. All 3 with fries, and I also paid for an extra order of onion rings. When I got home, I realized they didn't give me an order of fries. When I called the store, they told me to go get them! Do they really expect me to drive back and let my food get cold because of their mistake? Seriously? It's not because of the fries, it's because of the poor service and poor problem resolution. read more

Place Is súper dirty. Your shoes stick to the floor the window sills are super dirty not to mention the windows. Floor is disgraceful. Tables are dirty. read more

Just went to Habit on North Main, as they sent a promotional for a free double char burger for being voted best burger good until today, 07/29. Guess what that was not honored; redeemed it at the store too. She tried twice and she said it did not accept it. I ordered the potabello combo and five chicken bites thinking that the double char was in the bag, it wasn't. Did I receive my drink? NOPE!!! She didn't give the cup. I asked about it and somehow her comprehension speaking ENGLISH was inadequate. HABIT BURGER, please DO NOT OFFER PROMOTIONS if it is not going to be honored. In n Out Burger you just gained a customer. Sorry habit you lucked out on a customer who used you for get togethers; not any longer..... I am venting because if I could score 00, it'd be there and we enjoyed going to Habit, but not any longer. read more

One of my favorite little places for a great meal at a great price. And I love this place because it's not your typical burger joint. I love the tri tip sandwich. Almost like getting a steak dinner only half the price. And they make incredible chicken sandwiches. They are my favorite. I get the broiled chicken breast, on a sour dough toast, with the grilled onions and topped with teriyaki sauce. A meal fit for a king. Add to this their grilled onions and one of those chocolate milk shakes. Such a great meal. read more

Came here because I was craving their portobello burger and discovered they had a new burger called the French dip char. My husband and I decided to just get both and split it . The new burger was really good and had all the flavor profiles of a French dip, but my ONLY complaint is the burger was a tad too greasy. Don't get me wrong I LOVE a good greasy burger but this made me decide I wouldn't order it again. The portobello char is always a go to and never fails to be delicious! As usual we got fries and onion rings. Staff was nice and restaurant is always clean. read more

Habit Burger & Grill - On the left is the portobello char and on the right is the French dip char - Burgers Near Me - Salinas, California

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I enjoy The Habit Burger Grill. Actually, I go there for their salads which are very tasty. Service varies between self serve or a helpful cashier. The atmosphere is mostly clean and stylish. I hope they eventually open one in south Salinas in the future. read more

Hamburger meat was bland. The patties are too small for the bread The tropic drink was watered down with little flavor. The half and half fries and onion rings was far more fries with too few onion rings The girl almost gave the wrong bag for instore pickup. We doubt being future customers read more

Ok so here's everything in a nutshell, I wanted to give 3/4 star rating I was teetering back and forth because honestly the burgers were very delicious. The chicken sandwich was so hard with no meat all breading and literally had to do a tooth check to see if everything was fine after my first bite. We had been to the one in Sand City and it was good. We were impressed however we live about a 5 walk from here and finally questioned ourselves like why haven't we decided to go eat here... we will hopefully be back for burgers but the chicken is a no for me. Also to mention the young man at the front counter taking the order was so quiet WE subsequently got our order wrong due to not being able to hear him (after saying things like "what was that? Huh? And excuse me) most of the time when ordering in a place that you "can't" have a meal with a certain sandwich they will assist you in turning a different item into the meal to be within reasonable costs instead of making us pay for additional items in confusion of not being "allowed" to make a chicken sandwich a combo. He kept laughing and giggling we were unsure why, I understand it may have been a strange question of why we couldn't make that sandwich into combination meal however it was only her second time there. And literally why can't we make my chicken sandwich into a combo LMAO but no need to worry because it's some thing I'll never order again. I do want to say the young lady that was expediting the food was so sweet and efficient. I wish I would've had names I do believe she had purple in her hair on this Tuesday afternoon she was pretty great. read more

Today my mom went in to The Habit and ordered her food she tried paying but her card needs to be replaced due to her mag strip not working every time and her chip falling out. So her card did not want to work the employee decided they would discount her food 100% as a customer service gesture. She came home and asked me to put this review in for her being she was so satisfied and appreciative of the service she received from this location. She said the food was great as usual. read more

Habit Burger & Grill - 100% off - Burgers Near Me - Salinas, California

This used to be my favorite local burger place. Been here too many times to count. But the last two times in November and December 2022, the burgers were extremely over salted. Not keen to waste money a third time. read more

The Habit burgers are really good. Their shakes are the best. It's nice & clean. You can order on the app, use their self-checkout or their customer service. The prices are reasonable. read more

Went to The Habit for my hubby's birthday lunch and was greeted at the door that the computer system was down and they were only taking cash orders at this time. Who carries cash these days?? BUT........ We mentioned that it was his bday and the Manager YAYA came and said, "No Worries, I will take care of you!". YAYA and crew went above and beyond to make sure every customer was taken care of and served. This is what you call great management and great customer service! YAYA, the food was excellent, and Thank you for taking care of lunch for my hubby's bday! WE were very happy and satisfied customers. We will be coming back again and again! Just for the excellent service and great tasting food. If I could give you 10 Stars I would! ;) read more

Happened again we made a curb side pick up order and we had to enter the restaurant again to get our order. We arrived and checked in at 6:30 and at 6:40. You can see inside from the curb side and the employee kept taking orders of people walking in after we arrived. Food is good but service is sometimes lacking. read more

Habit Burger & Grill - Just making sure I had requested curb side. - Burgers Near Me - Salinas, California

I typically love the habit when I go to the one in San jose with my family after shopping, and I was so excited to have one in Salinas since I live there. Well truth is I am not impressed with the salinas location. The chefs do not put that much love in the burgers. The first time I went there it took forever to get my food. The second time my family and I decided to order from there we ordered to go and they forgot my charburger and they messed up my son's order. I had to drive back to the restaurant. As soon as I got there I told the gal working there that they forgot my charburger and my sons sandwich was incorrect, she grabbed the small bag on the counter and said my husband's name and handed me the bag. The girl did offer to remake my sandwich, but I was already freakin mad so I declined, she had the staff make my other sandwich quick, but I was like damn..Im just hungry hurry up please as I say to myself. The girl gave me a look like yup I know I f....'d up...and I look at her like yea girl y'all hella f..'d up...lol. I enjoy quality burgers and I expected the best, but that did not go smoothly for me here. After all that had happened over dinner time I feel like I will not be going back to this location. read more

Order was wrong and missing the 10 piece chicken bits Would not recommend using third party to order read more

The Habit Burger Grill in Salinas full filled my order from Friday, January 7. Thank no questions asked. Thank you

I'm giving 4 stars because the lack of good communication and labeling our food correctly or at all. They labeled our burgers wrong and didn't label our shakes at all. When I asked how do I know which are shakes or malts!? they simply replied with malt is just sugar there's no difference. I definitely think their workers need to be educated on the difference and to label items correctly. Overall the food is good but a little more attention to detail is needed! read more

This is the best Habit location I've visited. Really clean, pretty fast, tasty food. Love their onion rings and shakes. Curbside pickup can be a little slow if they're busy, so I order for pickup inside. Also- habits app has great deals. read more

My first time at a Habit Burger...everything I tasted was amazing! It has a wonderful atmosphere, plenty of parking and really convenient location. I ran into a manager Jeremey, and he was super friendly, and seemed to really care about his staff' performance. It was really busy, but my order was up in 8 minutes. read more

Habit Burger & Grill - the habit burger grill menu - Burgers Near Me - Salinas, California

I generally enjoy their veggie burgers and their fries etc... but they keep screwing up (check your order carefully)... I ordered a teriyaki burger and it came with no pineapple??! I ordered 2 burgers (etc) thru app, but somehow only 1 went thru. Cost me an extra trip, besides the burger. Check carefully to be sure the order went thru right, and that they made it right. It's definitely not a burger to eat in the car (deliciously messy), but if they get it right, enjoy! read more

I went to the North Main location, Food was amazing. My only real complaint is that they kept on playing the same song over and over throughout my whole experience. I was there from 4:20- 5:25. There is no way that song is this long. Now I can't get the words "You're gonna miss me when I'm gone" out of my head. Who knows how long they had it on after I left. Probably had the 10 hour loop version on. read more

I'm amending my review from yesterday at lunch. Yes, they forgot my four burgers, plus I realized they also forgot my salad. I went in person to the restaurant after work. Seven hours later, and no one had gotten back to me after my two emails. The manager on duty that night was so gracious and so apologetic; she was not happy with my experience. She bent over backwards to make everything right for me. I got a complete refund and food too! I give her ten stars!!!! The reason I did not put five stars on this amended review is that the lunch crew really did blow it. So I have to take that into account. I do believe that this new manager will help this site to improve greatly. And I will be ordering from them again to check out how they're doing and because they do make good burgers! read more

I love their veggie burger + sweet fries. Customer service is always amazing, wait time is very minimal and you can see them make your burger. It's expensive for my pocket, but totally worth it. Amazing experience ever time. read more

The food is great. Don't get me wrong. I have been to other Habit burger places but this new location in Salinas, Ca. I felt ignored. I get there to order. Employee tells me order on screen if you are paying card. ?? Screen says out of order. She tells me it works and helps person behind me. Never order on the screen. They will never call your name. My food was cold by the time I got it. Customer Service crazy on Sundays. Especially due to COV19. But Ms Sierra has attitude. Felt bad for this girl. Seemed like she didn't enjoy working there. She was very rude. read more

- For some reason I wasn't aware that we had a Habit Burger in town, let alone that one was open..! - I learned about it when I read a post someone put on Facebook. - I arrived around 5pm and there was two or three customers inside. I ordered the "Double-Char Burger" with cheese, fries and a Strawberry shake. (Due to the "virus" inside seating was not allowed.) - A few minutes later my order was handed to me, and I came home, a short drive away, to eat. The burger was huge with two patties, lettuce, tomato, onions, mayonnaise and pickles. The fries were still hot, and perfectly cooked. - The taste of the burger was great! I could taste the "char-broiled" smokey taste of the meat being char-broiled, rather than fried on a flattop grill as at other fast-food restaurants. - - I look forward to going back to try their other foods and salads. read more

they clean the tables and sweep immediately after people leave which is very nice. Staff is friendly and care very much about quality. Got my food relatively quick and the food was delicious. Got a number 1 combo and will definitely return. read more

We ate here and my hubby really liked the char burger. I had the veggie burger and it was tasty. The order arrived within a few minutes and the employees are very nice and attentive. We will be coming here again! read more

I have ordered through their app and I never receive the text to receive my food. I tried calling and it goes to a call center in Georgia. WTF!!! I just want my food! read more