I had a terrible experience a year ago with Enterprise when their roadside service left me on the side of the road after towing away my rental with a flat tire. Totally different this time! Emely is an amazing employee. Enterprise, you have a gem here. She is helpful, cheerful, fast, and smart. I would rent here again, though I hope I don't need to. This particular location is the best I've been to in 20 years of using Enterprise. Clean, comfortable, and efficient. The car was amazing. I will miss it. read more

Disclaimer: I am not a fan of renting vehicles. Usually, the process feels like it takes longer than my morning devotionals and a DMV line combined. But this time? Totally different story. Emily went above and beyond to answer all my very redundant questions (I swear I asked the same thing three times), and she still got me in my vehicle ASAP. She was clear, confident, friendly, and professional. EMILY is the real deal! Then there's Chris -- the MVP of shuttle service. He picked me up and dropped me off from the auto-body shop after a recent accident. Chris was on time, super friendly, and just on point. Honestly, if Enterprise gave out gold stars, he'd need a bigger shirt to hold them all. Emily and Chris are truly exceptional. Because of them, I would HIGHLY recommend this Enterprise location to anyone -- even people who hate renting cars as much as I do! read more

Good service. Nice staff and always reliable.across the street from America's Tire. So that's a nice bonus if you had a flat read more

Enterprise Rent-A-Car - Entrance - Car Rental Near Me - Pasadena, California

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Really great experience with the team at Enterprise. Everyone I dealt with was super friendly and helpful. The first car I got ended up having an electrical issue while I had it, which obviously wasn't their fault. The towing process was simple, and after that they really went out of their way to help me. They were very busy and low on inventory, but they managed to find another car and even held it for me so I had time to get there. I really appreciated the extra effort and how kind everyone was through the whole process. read more

Chris: thank you for the blue jetta and picking a car I would feel much happier with and for all your help on ensuring that I walked out not only with a car that I would be happier with (thanks for steering away from the white Kia in the end lol I definitely don't think I would've felt the same after and probably wouldn't have felt as motivated to write a review hahaha) and also for making sure i would also have a good rate I am a happy customer because of all of this and also for your positive/relaxed attitude I appreciate your help and thank you :). Emily : thank you for being such a sweetheart and being so pleasant and helpful to work with . Fernando : thank you for answering the questions I had about how to work certain features on the car and also for your extra tips and advice . I had a great experience because of Chris, Emily, and Fernando and leaving my five star review all because of them :) thank you guys !! read more

My BIL had some business at Enterprise. He will be renting a vehicle from the company this weekend. There were just a few customers here so business was done in a jiffy. read more

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Came back to this location again. Emely is so friendly and does a great job running this branch. I always have a quick rental experience meaning I'm in and out in a satisfactory amount of time. I'm sure I will be back again. read more

Have been renting from this Enterprise location on Colorado Boulevard for two years, and the service has always been good. I stopped by at 12:30 on a Saturday, right before they closed, and was happy to find no line. Ryan at the counter was friendly and efficient, and Basin helped me find the right car. They got it cleaned up pretty quickly, and I was out the door in about 20 minutes--which felt like a win for a rental pickup. Overall, a solid experience, as usual. This location has been consistently reliable, and I'll keep coming back. read more

Enterprise Rent-A-Car - Car Rental Near Me - Pasadena, California

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I had such a great experience at this location. From the moment you I walked in I was greeted with a smile. The entire process took no more than 30 minutes which was so nice. Emely was the best! read more

Worst rental experience of my life. Not only did they not have my reservation- they gave me an old, dirty, beat up car with a crack windshield. It was so bad- the key fob didn't work so I couldn't even get in to my car. When I called to let them know the Manager Martin was defensive, rude and very unprofessional. He argued and yelled at me. I was appalled by the poor service and they did nothing to help fix this problem. The car had to be towed and I ended up at Hertz. Never ever ever again using enterprise read more

I needed a car on short notice on a Saturday, and they came through. No other car rental company had cars available. I entered their shop 2 minutes before closing, and they promptly served me and the other straggling customers they had at the time. It is also useful to have a rental location close to home, and not at the airport. I was a bit wary of Enterprise after my bad experience at their Duarte location - but the people in this location were very professional, honest and efficient. There was no hassle renting or returning. read more

Rented car at airport. On way to Pasadena car sounded like it was having some mechanical issues. I stopped by the Colorado location to attempt to switch the vehicle. Spoke to associate who did not provide the customer service I always receive from enterprise. He advised they did not have a vehicle at location but location 30 minutes away had over 30 vehicles ( his words). I asked if he could call over and he assured me vehicles were available. Additionally I asked him to add an additional driver to my lease ( person was with me). He took her id. Supposedly called someone and told me it was taken care of. Here is where the "fun" begins. I drive over to other location in Longo only to be told there were no vehicles, and the additional driver was never added. Say what?!! Longo location does add my additional driver but no success with car swap. I end up making due with vehicle I had. At all these locations, it seemed as if my issue was a bother. Folks - A little customer service and honesty goes a long way. If someone had just said we have no cars but if something comes in we can give you a call that would have been helpful. ( I personally don't think that was too much too ask since the location was not busy at all). I do want to say the staff at the airport was fantastic! I only rent from enterprise and usually have a great experience. I chalk this up to poor training at these locations and hope it can be addressed locally. read more

I had an unexpected car rental and was not happy. There was not a car available that my insurance would cover. I was immediately told I could upgrade, but I would be responsible for the price differential. My second option was a compact car that was dented and scratched in more places that I can count and it smelled like stale air freshner. Unfortunately, while I was renting the car, I received a parking ticket in Old Town Pasadena. It was paid immediately and I informed Enterprise that it had been paid. Fast forward 24 hours - Enterprise charged me a $25 processing fee citing that this is referenced in their contract. Never during the contract administration process did anyone tell me about potential added charges other than if I returned the car with less gas in the tank than when I rented the car. I, of course, returned the car with a full tank of gas which was more than was in the tank when I picked it up. Unfortunately, this is not the first time I have had a problem with them. Years ago I was in Pasadena on business for an extended period of time and rented a car for the duration of my trip. A week into my stay I was pulled over by the LAPD because the registration on the rental car had expired two months prior to my leasing the car. Thankfully, they did not ticket me. I immediately went to Enterprise to switch out the car. Not once did anyone apologize to me for this gross oversight on their part. Next time I rent a car for business or pleasure it will not be with Enterprise, but one of their competitors. read more

I had an outstanding experience with Enterprise Rent-A-Car at this location, and I wanted to give a special shoutout to Brian for his excellent service! From the moment I walked in, Brian was friendly, professional, and went above and beyond to ensure I had everything I needed. He was the only personnel at service on the day after Thanksgiving. Maybe there were more but he was helping 2-3 customers at any given time when he was helping me. My car was rear-ended and was in a shop for repair. My insurance had set up rental for me at this location. However, the insurance agent handling my case forgot to add a clause that the rental fees should not be coming out of my own pocket. Brian made sure this liability issue was sorted out by personally getting on the phone with my insurance agent, discussing the contract loophole, and finalizing the revised contract without having me scrambling around to figure out exactly what happened or what to do on my own. Having my car rear-ended was bad enough and I couldn't appreciate more on Brian's efforts. I highly recommend this location, and I'm especially grateful to Brian for making my experience so smooth and stress-free. read more

I got charged $16 for picking up the car with the tank 7/8 full, and dropping it off at 3/4. I've always rented from here, but this is good enough for me to not go back. read more

I recently had an unexpected rental and was very happy with the experience and excellent staff at this location. The rental process was seemless, the pick up and drop off is an excellent amenity, but what made the difference was the attention and resolution of a small mistake on my part. I had left my garage's gate remote on the visor when I returned the vehicle. I didn't realize it fast enough to beat the next renter of my car. But the terrific manager and staff contacted the next renter and arranged to pick up the remote from them themselves! This was all completed quickly, seemlessly, and professionally. You are in good hands renting from this Enterprise location! read more

The Enterprise staff Brett was very friendly and extremely knowledgeable about their offers and rates. He was patient with my many questions and very forthcoming with information and advices. Brett walked me through the process of using my Costco membership to secure a great weekly rate discount by using Costco Travel's website to make the car rental reservation instead of directly via Enterprise. The main reason I walked-in at this store location instead of reserving online ahead of time was because by that time in the afternoon, all the online reservation dates started on the next day at the earliest, but Brett assured me he could override that and allow me to drive out of the lot on that same day. The compact Toyota Corolla hybrid I rented was clean and comfortable to drive for two weeks. Nice leather seats. Good gas mileage. No complaints whatsoever. The process of returning the car was quick and painless. This particular Enterprise location has a large lot and a good selection of cars. Note that there's another Enterprise car rental location nearby at 2336 Foothill Blvd, but don't be fooled--I actually went to that location first because of its higher review rating, but that location only has a tiny lot with barely any vehicles available for rental, with many of the cars in the lot actually belonging to the employees. What kind of car rental location has no compact sedan available? The best ability, after all, is availability. read more

The best team and great costumer service both in person and over the phone. Very organized! We rented a Kia; very clean, easy to drive, and very easy pickup/drop off. Also, Shoutout to Brett, he really helped us during a stressful time of not having a car and figuring out insurance dilemma. Thank you to the team! read more

Enterprise Rent-A-Car - Rented Kia from Enterprise; great car, has sensors, and camera in the back. Even though it's small, it's very spacious inside! - Car Rental Near Me - Pasadena, California

Brian who I believe is the manager here helped me out during the initial check-in, from the get go this guy was a professional and a hard worker, the place was packed but he was doing all he could to get people on their way. I rented a car for a couple months and he helped me out tremendously once I dropped the car off, he did me a huge favor and actually took great care of me. Brian is a noble, understanding, and great worker, Enterprise needs more employees like this guy. read more

These guys are awesome. Super quick turnaround and hassle free. I always rent my cars from them and have never experienced an issue. Great customer service. read more

I want to commend Adrian on his quick and precise work. We had a complicated rental for about a month, and during that time we needed three different sizes of cars and Adrian handled it all very efficiently. read more

Didn't think it could get worse but it did. Been picking up Corp rental at the location for the past year. The fleet vehicles are laughably poor quality. Most standard vehicles are over 3 years old and over 40k miles. Which is ancient by rental standards. I actually saw one w check engine light on The worst is they are NEVER on time for pick up no matter how early your call ahead to schedule. The last 3 times they have even consistently 45min -1 hr late. And good luck calling the local branch. They're always understaffed so you will ALWAYS be out on hold for 15-45 min. As I write this I'm being place on hold listening to the repeated never ending "here at enterprise, we treat our customer the way they should be treated ".... In summary here at enterprise they will keep on hold on the phone for 38 min (and counting) , be over 1 hr late on picking you up and only to put you in a 40k+ mile old car in abysmal condition. read more

I wish I could get this Zero stars because of the bad service when my dad tried to get the car, the customer service was so bad that it was horrible and one of the employees were super rude and horrible. We will never go there again. We returned the car and they never returned again we will go hertz next time this place that the employee was horrible. It's not fair that they treat us this way. I am a Hispanic person and I think the racism in this way they don't support and treat people the way that other people do so we will never return again and please if you read this review, please don't ever come here, and I hope no problems cause concern to you, that's my review. I hope you read this answer for all the things that you've done to me and my family plz read this read more

Booked a "Volkswagen Jetta or similar". When I showed up, they offered me a Chevy Spark *for the same price as a Jetta* (lol) or an Altima for *more* (lmfao). I walked down the road to Bestway Rent-A-Car and they had a selection of nicer cars for about the same price. It's OK if you don't have any nice cars. I'll gladly drive any shitbox if I'm paying the price of a shitbox. But don't waste my time if a reservation is meaningless. read more

I came to pick up a rental car at this location. My experience has been wonderful. While I was waiting for my rental to be cleaned I watched their assistant brand manager Brian Dauven handle a wide variety of customers and he was incredibly professional, thoughtful and kind to every customer. He was going back and forth between in person and on the phone. It was quite remarkable to watch. Enterprise is so lucky to have him on their team. I know he has a great future! Well done! If you come to this location and get to work with Brian you will see first hand what I am talking about. read more

I rented a GMC Terrain from the Alhambra office but returned it here the next day. . I recieved excellent service from Brian and was in n out in a flash !! Thx again. I'll be back !! read more

Brandon at the Colorado blvd location is terrible. My mom came from Eugene to come see me and she picked up a rental back in Eugene but when she got here a bunch of lights started to come on. Brandon told her to take it to Firestone tire shop. why is the customer deal with car maintenance on their vacation. then he wanted to give her a compact car. they have to travel back home with luggage they can't do a compact car. He said he cant do anything for her then. terrible customer service you could have at least helped her find another location and maybe get off your chair you bumb and help the customers. I hope you get fired you seem to hate your job anyways read more

I had a fantastic experience at enterprise. Brian the assistant manager was such a pleasure to work with and accommodated me flawlessly. If every employee was like Brian Enterprise would be the best car rental business. The cars were great and very affordable. 10/10 overall!!! read more

The team at Enterprise in Pasadena have been great to work with. They got me in and out quickly. Highly recommended! Oh and watching Amanda juggle the phone, front desk tasks, trying to convey info to people in the line asking stupid questions, asking employees to take breaks, etc., was crazy - the girl needs an extra arm or two to handle all the things coming at her! read more

Tony and Breh are carrying the team over here. I really appreciate the customer service and attitude these two have. They definitely put a good name on Enterprise and I hope their bosses treat them to a raise. read more

Worst service ever! A gentleman called asked if I was going to be at my location, replied yes at 1:00 pm. They will have the car waiting per the gentleman. I get there and no car. Such poor service. UGH! read more

I've used this location twice in the last 2.5 years due to my car being repaired at a local body shop. The company shuttle picked me up in a timely manner, the driver was polite and drive accordingly. The staff was very friendly and helpful. My only issue with this place is that the staff never seems to know what car is available or taken. I waited about 45 minutes while they had to check the status on about 5-6 different cars because they didn't know what was taken or not. I think they need to improve their organizational skills a little, but overall a decent place to get a rental car. read more

Horrible service Me and my daughter names are spelled similar 1 letter off, so when she rented car with insurance claim they used my name she noticed that it said my name so she asked them to correct it so when I travel up north on my business trips every 2 weeks and patronise the enterprise rental car locations that have excellent service I would not have a problem. They took paper work claim to have corrected it and 2 weeks later I had a issue renting a car because they never fixed it the worker I spoke to on the phone was very rude said manager was gone call me back that was 3 weeks ago no call luckily I'm VIP and San Jose was very accommodating otherwise I would have been stuck because of this horrible location beware readers please stay away from this location read more

Good: The vehicles are pretty new, clean, and all, according to the person checking me in, have Bluetooth. The one I rented had the backup camera and screen. They are open on Sunday in the morning till noon. Bad: The "you have to provide a 2nd phone number" rule is stupid. The guy checking me was trying to be a dick about it. You have my cell phone. You have my credit card. You have a $200 deposit plus my rental fees. Do you have a huge issue of people stealing your cars? Why treat all your customers like criminals? The cars fuel level was 1/2 a tank. This is a cheap way for the car rental place to get free gas from its customers because it's difficult to fill a tank at the exact level. If the refueled their cars before renting, then every customer would be able to return without this silliness. They pressure customers to give them a good review on checkout. read more

Laurel knows her stuff and if you are lucky enough to work with her, she'll get you sorted and all your questions answered before you even knew you had a question! The other employees here are nice, but wasn't very helpful when I called. Seeing the other reviews, it seems like people who came here from getting their car repaired (like me) seemed to have a better experience than those just coming to rent a car. I'm sure times have been rough and the car shortage makes it hard to find rental cars, so I hope the economy gets better and Enterprise can start stocking up on cars again. read more

This is the worst car rental company ever. I showed up 2 hours after my pickup time and they said they didn't have a car for me. The car was prepaid in full. In addition, they treated me like sh&t. read more

I had the worst customer service experience I dropped off my rental today . Enterprise were supposed to drive me to dealer, so an excuse they don't have enough employees . From what I saw the where 4 employees of them sitting around doing nothing. One of those employees could've dropped me. I would never go back again. read more

Enterprise Rent-A-Car - Rental Car - Car Rental Near Me - Pasadena, California

Adrian Was very helpful dealing with Adjuster issues. Which took up plenty of his time. Nice staff and they seem to want to take care of the customer. PD read more

Everything is perfect, just a little understaffed for the volume of customers they process (when I was there). They probably need one of those "take a number" dispensers, as many customers arrive. Art, in particular, was very attentive, and processed me quickly. read more

Hi I would like to write another review about this place and I would like to give Denise V again 10 Stars and all of the staff here 10 stars. I came and got a rental for the 3rd time and everyone is so nice and all of them go above and beyond to help you. And on Monday when it was raining super hard all the staff was so nice to help you find the best car to fit your needs like they all always do. The customer service is outstanding and I will always rent a car from here and I would for sure tell my family and friends. Thank You all for outstanding customer service read more