Not even close! The value is goals here, fast friendly, didn't waste time trying to push other…read morenonsense except the double check on insurance which spoilers. Your basic insurance probably covers rentals! We had a decent red Corolla about half the other options. Thanks guys!

I requested a cargo van…read more Loved how their branding isn't all over the vehicle. The process was super smooth, no BS when returning the vehicle. 5 minutes to do the paper work upon arrival and 5 minute process when returning the vehicle. This is what the experienced of renting a car should be, I would recommend this place.

I've chosen this location and company over again multiple times. The owner/manager of the company…read more here is phenomenal when it comes to details and helping you out. Been about 10 years now and he still has my business. Exceptional customer service and always get a nice rental that's kept up and well cleaned. For the price of what we pay we couldn't find anything better.very friendly and easy to work with. Will be returning and recommending!

Great customer service and the team went out of their way to get us the car we wanted. Thank you!read more

Fast and courteous service at the front counter desk. The outside crew is not so helpful though (no…read moreneed to deal with them though). Know that there is an Uber rental door and personal rental door. The Hertz price was the best we could find.

Worst car company to do business with. Had a rental car reservation for 9:30 AM. They were supposed…read moreto pick me up never did gave them multiple calls no answers. Provided my own transportation over to their location and was told the car won't be ready until 12pm. Came back and they didn't have any cars on the lot and had no idea when they could get a car for me! Horrible company

Spring 2026 *5 star experience…read more *1 star for working hours, which affected the experience Yes: *Easy to reserve, easy to pick up *Wide selection of cars *Friendly staff No: *Typical attempt to upsell (nope!) *Lack of weekend hours - open a half day on Saturday and closed on Sunday (major hassle, loss of 1 star), no overnight return I needed a car; they had one that suited nicely. Car was very clean, low mileage. I'll return, if I need a rental again. PSA for any car rental: Always check the car inside and out - slowly and carefully. Point out anything you see and have the rep document it. Take photos and video, before you leave and upon return. I always buy their insurance - I was hit in a rental car long ago and it was great just to return the keys and tell them where the car had been towed. No further communication needed. Be careful on the road and have fun

Good service. Nice staff and always reliable.across the street from America's Tire. So that's a…read morenice bonus if you had a flat

Huge thanks to Brian and Alex! They were so helpful, always available to answer questions, and…read morehandled everything quickly and efficiently. They made the rental process painless, I couldn't have asked for a better experience. Highly recommend!

Over the holidays it seems everyone needs a car so every location of Enterprise will be over…read moresubscribed. Same thing happened to me over Christmas 2024 when I was visiting. Pro tip: Do not rely on phone calls because the team members are occupied with onsite customers, this location is consistently short-staffed, and there's no time to answer incoming phone queries. I have to say the young team members left to fend for themselves behaved with grace and good manners. Call out to Faith the sweet lady, Juan who never flinched or showed irritation and Jasson who patiently extra-washed a car to make sure my experience was not compromised. As well the cleaning staff does an outstanding job turning around the steady stream of cars being dropped off. This operation is as difficult as a major airport hub in handling exchanges of vehicles to various different parties over various different periods. I was thoroughly satisfied with the extraordinary way in which the customer service people here handled customers while under duress. I kept the car a second longer period instead of returning it on the date I said I would. Seamless customer experience. The staff drove me to another location in San Gabriel to pick up my car because I arrived later than my estimated pick up time. Great choice of staff Enterprise, please give these priceless young folk a raise so they can continue to work in Pasadena.

This is the worst customer service I've experienced for a rental car company. Rafael helped me out…read moreinitially when I rented the vehicle. He told me that I'll only be charged for the additional driver and to keep the vehicle clean and I won't be charged with anything else. I received the vehicle extremely dirty. It was as if a child took chalk and drew it all over the seats (back and front) and the top of the vehicle. The outside had many scratches. I let Rafael know and he asked his colleague went to inspect the car because he was helping out another customer. I pointed out the top of the vehicle and the seats. The guy cleaned out the one spot on the top and said the car was okay. I pointed at the rest of the top and the seats. He told me that they only look at "actual damage to the outside of the car". I asked why did Rafael say "keep the vehicle clean" when the vehicle is so dirty? The guy told me not to worry. I told him that tank wasn't even full either. There was a some miles off. I came back and Santiago helped me out. He gave me the receipt and told me that I am getting charged for "insurance". I told him that everything was paid for in advanced and Rafael told me that I'm only paying for the additional driver. It looked like he contacted Rafael through text and he told me that Rafael missed it and he took off the additional charge. They blamed it on the other budget store that I had rented from. Santiago told me that I am only paying for the additional driver. I received a new receipt giving me a refund for the additional "insurance" and I only was charged for the additional driver. A day later, I was charged an additional $9.93. Upon calling , they said it was for the gas. These workers here are so DISHONEST! You can't tell someone one thing and then do another thing behind their back. I am going back on Monday when they open because they wanted to see "proof" that we did not receive the car on a full tank when we received it. I have pictures of when I got the vehicle. BEWARE when renting from here!!!! They will randomly charge you without your knowledge! The pictures I took don't really even show the actual dirtiness of the car.

Every time the customer service is great. I rent frequently. They always have the car/SUV I reserve…read moreand if not will upgrade. This location is easy to access and you do not have the hustle and bustle of LAX. The prices are competitive ad again great customer service.

Great customer service Brian went above and beyond to get me the vehicle I wanted despite there…read morebeing so few available on the fleet.

Absolutely terrible experience with Enterprise Rent-A-Car -- which is so disappointing because I…read morehad an amazing experience with them for a prior trip. Reserved a minivan for 2:30 PM, showed up on time, and was told there was a recall on minivans that they found out about that morning. No call, no warning--just wasted my time driving there when they easily could have notified customers in advance. The employee helping us, Miles, had zero urgency and was completely unhelpful. My friend and I had to tell him to call the mechanic, check on returning vehicles, and contact other locations--basically doing his job for him. Communication was inconsistent, and we kept getting different answers about vehicle availability. To make matters worse, Miles was rude and dismissive during our interactions, especially when we were trying to problem-solve under time pressure before closing. We were told to come back later, then got a last-minute call saying the vehicle was no longer available. We then booked cars through multiple other Enterprise locations, were told they were available, drove there--and guess what? Not available. This happened more than once including at an airport location. How and why does a company keep confirming reservations for cars that don't exist? The lack of communication, coordination, and basic customer service was shocking. This experience was a complete waste of time and incredibly stressful. I would not rely on this location--or their reservation system--if you actually need a guaranteed vehicle.

Last Saturday, my car was involved in an accident, and I suddenly found myself in need of a rental…read morecar. I tried calling Enterprise to reserve one at the last minute, unfortunately, went I got there they didn't have any vehicles available. Luckily, I came across a company called Vic Car Rental, and they were incredibly helpful. They assisted me right away with reserving a car, and I was able to rent a 2025 Toyota Tacoma the very same day. The whole experience was smooth and pleasant, and I truly appreciated their excellent service. I would definitely recommend Vic Car Rental to my friends and family whenever they need to rent a car.

Had some hiccups in the beginning but they were able to give me a reliable car rental for over a…read moreweek.

This is only one of two rental car services in the area that does not have miserable Yelp ratings…read morefor both service and vehicle cleanliness--the only other 4 star is one of the other Enterprises in the area. The people who helped us on pick up and return were polite and friendly. As is typical of rental car services with good service, they were out of our class of car and so upgraded us for free to the next higher level. The car was clean, in good condition, but was on empty, so we had to get gas from a close station ASAP. We did have to wait a bit during pick up even though they did not appear busy, but not for too long. Return was much faster. Would definitely give this location a try again when in need of a rental vehicle.

Thank you so much to Colby for being helpful! Customer service was outstanding and the car I got…read morewas too.

Very good service friendly and doesn't laugh, when you have to can open the gas door and have to…read morecall and find out how lol Price were good and they picked me up at my house

Route 66 is awesome! We had an amazing experience working with them. I called the Thursday before…read moreFather's Day, wanting to see if I might rent a convertible for my husband. They totally made it happen, and at a reasonable price for such a beautiful BMW. We made a memory as a family, driving to the beach, and it was the best gift I've ever managed to get my hubby (he always says he doesn't need anything- boo). Highly recommend. A friend also told me her daughter rented a car then while visiting from Texas, and they were more reasonable than Enterprise! Great folks to work with, even delivered and picked up the car to make things easy on us, and gave a gift bag of swag and chocolates to boot. Rent your loved one a fancy pants car! You'll thank me later.