I requested a cargo van…read more Loved how their branding isn't all over the vehicle. The process was super smooth, no BS when returning the vehicle. 5 minutes to do the paper work upon arrival and 5 minute process when returning the vehicle. This is what the experienced of renting a car should be, I would recommend this place.

Not even close! The value is goals here, fast friendly, didn't waste time trying to push other…read morenonsense except the double check on insurance which spoilers. Your basic insurance probably covers rentals! We had a decent red Corolla about half the other options. Thanks guys!

NO! DON'T DO IT! I came to write my negative review after my experience at this Avis location in…read morePasadena. After seeing the other horrible reviews on here, I can confirm they are real. First off their office is dirty and the people unfriendly and very unprofessional. They had the TV blasting and the counter person just sitting in a dirty chair next to the TV in the waiting area in his flip flops. I stood at the counter for a bit trying to figure out who works there, then he casually gets up not saying much and goes behind the counter. I started getting bad vibes from this place. The back parking area didn't have any clean cars and it looked gross with an old leather chair for smoking in the parking lot. The car we were given was disgusting! It wasn't vacuumed and the carpets and seats filthy. There were candy bar wrappers on the floor and a used plastic food container. The car had dents and scratches all over it. How is this place even in business? If you are brave enough to rent from here, check your rental car carefully and take photos and bring gloves and disinfectant.

Before leaving the lot, I have to double-check that the gas is actually full--both on the paperwork…read moreand in the car. It's hit or miss: some days are fine, but other times, the car is in awful condition (think foul smells, leftover tissues, and even an open Coke can). Avis, this isn't rocket science. Get your act together. Customers shouldn't have to gamble on whether their rental will be clean and properly documented. I expect better for the price paid.

5 star for the staff…read more 1 star for the system Let me explain. I booked online in the morning for pick up in the afternoon. I received email confirmation of my reservation, and I took an uber to the car rental agency. Upon arrival, I was told they overbooked and are out of cars. That's when I pulled a "karen" asking the staff what he's going to do to make things right. He went and spoke with the manager, and they got a recently returned car cleaned up and gave it to me. I'm very thankful to the staff & manager for finding a solution to the problem caused by their system. The system is not accurate & Hertz should find a competent IT to fix the issue. System shouldn't confirm reservation if there's no available car.

Do not rent from this location. Did not have the minivan I reserved and only could offer a full…read moresize SUV. The service is also hilariously slow. I was at the location for probably an hour trying to pickup the SUV I don't even want.

I had a terrible experience a year ago with Enterprise when their roadside service left me on the…read moreside of the road after towing away my rental with a flat tire. Totally different this time! Emely is an amazing employee. Enterprise, you have a gem here. She is helpful, cheerful, fast, and smart. I would rent here again, though I hope I don't need to. This particular location is the best I've been to in 20 years of using Enterprise. Clean, comfortable, and efficient. The car was amazing. I will miss it.

Disclaimer: I am not a fan of renting vehicles. Usually, the process feels like it takes longer…read morethan my morning devotionals and a DMV line combined. But this time? Totally different story. Emily went above and beyond to answer all my very redundant questions (I swear I asked the same thing three times), and she still got me in my vehicle ASAP. She was clear, confident, friendly, and professional. EMILY is the real deal! Then there's Chris -- the MVP of shuttle service. He picked me up and dropped me off from the auto-body shop after a recent accident. Chris was on time, super friendly, and just on point. Honestly, if Enterprise gave out gold stars, he'd need a bigger shirt to hold them all. Emily and Chris are truly exceptional. Because of them, I would HIGHLY recommend this Enterprise location to anyone -- even people who hate renting cars as much as I do!

Awesome service! Alex, Juan and Prince were all great and very helpful. Thank you !!!read more

Over the holidays it seems everyone needs a car so every location of Enterprise will be over…read moresubscribed. Same thing happened to me over Christmas 2024 when I was visiting. Pro tip: Do not rely on phone calls because the team members are occupied with onsite customers, this location is consistently short-staffed, and there's no time to answer incoming phone queries. I have to say the young team members left to fend for themselves behaved with grace and good manners. Call out to Faith the sweet lady, Juan who never flinched or showed irritation and Jasson who patiently extra-washed a car to make sure my experience was not compromised. As well the cleaning staff does an outstanding job turning around the steady stream of cars being dropped off. This operation is as difficult as a major airport hub in handling exchanges of vehicles to various different parties over various different periods. I was thoroughly satisfied with the extraordinary way in which the customer service people here handled customers while under duress. I kept the car a second longer period instead of returning it on the date I said I would. Seamless customer experience. The staff drove me to another location in San Gabriel to pick up my car because I arrived later than my estimated pick up time. Great choice of staff Enterprise, please give these priceless young folk a raise so they can continue to work in Pasadena.

This is the worst customer service I've experienced for a rental car company. Rafael helped me out…read moreinitially when I rented the vehicle. He told me that I'll only be charged for the additional driver and to keep the vehicle clean and I won't be charged with anything else. I received the vehicle extremely dirty. It was as if a child took chalk and drew it all over the seats (back and front) and the top of the vehicle. The outside had many scratches. I let Rafael know and he asked his colleague went to inspect the car because he was helping out another customer. I pointed out the top of the vehicle and the seats. The guy cleaned out the one spot on the top and said the car was okay. I pointed at the rest of the top and the seats. He told me that they only look at "actual damage to the outside of the car". I asked why did Rafael say "keep the vehicle clean" when the vehicle is so dirty? The guy told me not to worry. I told him that tank wasn't even full either. There was a some miles off. I came back and Santiago helped me out. He gave me the receipt and told me that I am getting charged for "insurance". I told him that everything was paid for in advanced and Rafael told me that I'm only paying for the additional driver. It looked like he contacted Rafael through text and he told me that Rafael missed it and he took off the additional charge. They blamed it on the other budget store that I had rented from. Santiago told me that I am only paying for the additional driver. I received a new receipt giving me a refund for the additional "insurance" and I only was charged for the additional driver. A day later, I was charged an additional $9.93. Upon calling , they said it was for the gas. These workers here are so DISHONEST! You can't tell someone one thing and then do another thing behind their back. I am going back on Monday when they open because they wanted to see "proof" that we did not receive the car on a full tank when we received it. I have pictures of when I got the vehicle. BEWARE when renting from here!!!! They will randomly charge you without your knowledge! The pictures I took don't really even show the actual dirtiness of the car.

Every time the customer service is great. I rent frequently. They always have the car/SUV I reserve…read moreand if not will upgrade. This location is easy to access and you do not have the hustle and bustle of LAX. The prices are competitive ad again great customer service.

Absolutely terrible experience with Enterprise Rent-A-Car -- which is so disappointing because I…read morehad an amazing experience with them for a prior trip. Reserved a minivan for 2:30 PM, showed up on time, and was told there was a recall on minivans that they found out about that morning. No call, no warning--just wasted my time driving there when they easily could have notified customers in advance. The employee helping us, Miles, had zero urgency and was completely unhelpful. My friend and I had to tell him to call the mechanic, check on returning vehicles, and contact other locations--basically doing his job for him. Communication was inconsistent, and we kept getting different answers about vehicle availability. To make matters worse, Miles was rude and dismissive during our interactions, especially when we were trying to problem-solve under time pressure before closing. We were told to come back later, then got a last-minute call saying the vehicle was no longer available. We then booked cars through multiple other Enterprise locations, were told they were available, drove there--and guess what? Not available. This happened more than once including at an airport location. How and why does a company keep confirming reservations for cars that don't exist? The lack of communication, coordination, and basic customer service was shocking. This experience was a complete waste of time and incredibly stressful. I would not rely on this location--or their reservation system--if you actually need a guaranteed vehicle.

*update* spoke to manager and was very unhelpful. Did nothing to remedy the situation. Kept telling…read moreme he needs to talk to corporate and I keep telling him about this urgent matter and just seems like they don't care. There was never a sense of urgency or follow up. I had to call in 6 hours later myself to get an update, all for him to sound annoyed. NEVER BOOK FROM HERE OR ENTERPRISE IN GENERAL Booked a reservation with enterprise, luckily I called in. They had said "they are overbooked and no cars available". They also said that they looked all day to find the car I wanted when I had just booked the reservation 5 mins ago. To add insult to injury, they wanted to put me in a vehicle that's $60/day more than what I had originally booked for (standard elite), and then offered me in a vw Jetta just because it has leather seats when I originally booked for a luxury type vehicle like an Audi. When questioned why was I allowed to even book if they don't have any available, the answer I got was not sure they just like to overbook us.

Car rental spot with better cars than usual like BMW X7, X5, Mini Cooper Countryman. Will rent…read moreagain.

Great!! Recommend , Mr Ted is a nice person. There was a few choices is depending on your needs…read more Next time we will look for him again

This is only one of two rental car services in the area that does not have miserable Yelp ratings…read morefor both service and vehicle cleanliness--the only other 4 star is one of the other Enterprises in the area. The people who helped us on pick up and return were polite and friendly. As is typical of rental car services with good service, they were out of our class of car and so upgraded us for free to the next higher level. The car was clean, in good condition, but was on empty, so we had to get gas from a close station ASAP. We did have to wait a bit during pick up even though they did not appear busy, but not for too long. Return was much faster. Would definitely give this location a try again when in need of a rental vehicle.

The best rental company! Staff friendly and professional…read more Will definitely return when needed.

Very good service friendly and doesn't laugh, when you have to can open the gas door and have to…read morecall and find out how lol Price were good and they picked me up at my house

Route 66 is awesome! We had an amazing experience working with them. I called the Thursday before…read moreFather's Day, wanting to see if I might rent a convertible for my husband. They totally made it happen, and at a reasonable price for such a beautiful BMW. We made a memory as a family, driving to the beach, and it was the best gift I've ever managed to get my hubby (he always says he doesn't need anything- boo). Highly recommend. A friend also told me her daughter rented a car then while visiting from Texas, and they were more reasonable than Enterprise! Great folks to work with, even delivered and picked up the car to make things easy on us, and gave a gift bag of swag and chocolates to boot. Rent your loved one a fancy pants car! You'll thank me later.