Bestway is the best place to rent cargo vans. The value is amazing! I use cargo vans for work…read moresometimes and they are always there for me. Great pricing! Excellent service. Thanks, I'll be back!!

Not even close! The value is goals here, fast friendly, didn't waste time trying to push other…read morenonsense except the double check on insurance which spoilers. Your basic insurance probably covers rentals! We had a decent red Corolla about half the other options. Thanks guys!

I come to this location anytime I need a rental. The service is always so hospitable and helpful…read more Thank you very much!

Very easy process to pick up and drop off the car. Rented the vehicle through priceline and got an…read moreexcellent rate for a compact. I asked Brad how much for a upgrade to full or mid size and gave me the difference per day ( 5 day rental ). I declined because money is a little tight, but Brad gave me a full size vehicle for the same price. I really appreciated his generosity and will definitely be back for any future rentals.

Fast and courteous service at the front counter desk. The outside crew is not so helpful though (no…read moreneed to deal with them though). Know that there is an Uber rental door and personal rental door. The Hertz price was the best we could find.

What a horrible experience. My insurance made the rent a car reservation for a Tesla. When I got…read morethere they told me they had the Tesla, well when I got in the car the cigarette smell was strong, the steering wheel and window controls were falling apart, so I went back and requested a different car, they gave me another car some Chevrolet small SUV that had the windows opened, as soon as I drove and closed the windows I could smell the cigarette odor in this car I called the next day to exchange the car but they didn't have anything available, so I returned the car and went to Enterprise where they gave me a nice CLEAN Toyota RAV4 DO NOT GO HERE

Spring 2026 *5 star experience…read more *1 star for working hours, which affected the experience Yes: *Easy to reserve, easy to pick up *Wide selection of cars *Friendly staff No: *Typical attempt to upsell (nope!) *Lack of weekend hours - open a half day on Saturday and closed on Sunday (major hassle, loss of 1 star), no overnight return I needed a car; they had one that suited nicely. Car was very clean, low mileage. I'll return, if I need a rental again. PSA for any car rental: Always check the car inside and out - slowly and carefully. Point out anything you see and have the rep document it. Take photos and video, before you leave and upon return. I always buy their insurance - I was hit in a rental car long ago and it was great just to return the keys and tell them where the car had been towed. No further communication needed. Be careful on the road and have fun

Good service. Nice staff and always reliable.across the street from America's Tire. So that's a…read morenice bonus if you had a flat

When I need to book a large car for an extended family trip I was panicked by all the reviews…read moreonline (across all car companies) about people showing up and having no car. I made sure I was super proactive to help myself and dropped into Enterprise (on Lincoln) a week prior as well as called them the day before and went to pick up the car just after opening at 830am. Across all those times staff were lovely and confirmed that I was all set. Once I went to pick-up the vehicle the process was quick and easy and I drove out with the large car I needed. Really happy with my experience here and will use again. But knowing how the car rental biz works these days I'd also take steps to check in on your car prior to pick-up date, and pick up at the earliest time possible.

Over the holidays it seems everyone needs a car so every location of Enterprise will be over…read moresubscribed. Same thing happened to me over Christmas 2024 when I was visiting. Pro tip: Do not rely on phone calls because the team members are occupied with onsite customers, this location is consistently short-staffed, and there's no time to answer incoming phone queries. I have to say the young team members left to fend for themselves behaved with grace and good manners. Call out to Faith the sweet lady, Juan who never flinched or showed irritation and Jasson who patiently extra-washed a car to make sure my experience was not compromised. As well the cleaning staff does an outstanding job turning around the steady stream of cars being dropped off. This operation is as difficult as a major airport hub in handling exchanges of vehicles to various different parties over various different periods. I was thoroughly satisfied with the extraordinary way in which the customer service people here handled customers while under duress. I kept the car a second longer period instead of returning it on the date I said I would. Seamless customer experience. The staff drove me to another location in San Gabriel to pick up my car because I arrived later than my estimated pick up time. Great choice of staff Enterprise, please give these priceless young folk a raise so they can continue to work in Pasadena.

This is the worst customer service I've experienced for a rental car company. Rafael helped me out…read moreinitially when I rented the vehicle. He told me that I'll only be charged for the additional driver and to keep the vehicle clean and I won't be charged with anything else. I received the vehicle extremely dirty. It was as if a child took chalk and drew it all over the seats (back and front) and the top of the vehicle. The outside had many scratches. I let Rafael know and he asked his colleague went to inspect the car because he was helping out another customer. I pointed out the top of the vehicle and the seats. The guy cleaned out the one spot on the top and said the car was okay. I pointed at the rest of the top and the seats. He told me that they only look at "actual damage to the outside of the car". I asked why did Rafael say "keep the vehicle clean" when the vehicle is so dirty? The guy told me not to worry. I told him that tank wasn't even full either. There was a some miles off. I came back and Santiago helped me out. He gave me the receipt and told me that I am getting charged for "insurance". I told him that everything was paid for in advanced and Rafael told me that I'm only paying for the additional driver. It looked like he contacted Rafael through text and he told me that Rafael missed it and he took off the additional charge. They blamed it on the other budget store that I had rented from. Santiago told me that I am only paying for the additional driver. I received a new receipt giving me a refund for the additional "insurance" and I only was charged for the additional driver. A day later, I was charged an additional $9.93. Upon calling , they said it was for the gas. These workers here are so DISHONEST! You can't tell someone one thing and then do another thing behind their back. I am going back on Monday when they open because they wanted to see "proof" that we did not receive the car on a full tank when we received it. I have pictures of when I got the vehicle. BEWARE when renting from here!!!! They will randomly charge you without your knowledge! The pictures I took don't really even show the actual dirtiness of the car.

I have gone to this Budget/Avis location multiple times in the past year. I do not have a car and…read morewould rather rent one for a day or two to run errands, instead of over-paying for ubers. last month, I rented a car for 3 weeks in June to take my kids on summer activities. I had planned to go on yelp to give them a positive review. But then, I saw on my bank app that I was being charged $250 for damaging the car. The damage? "excessive dirt." I have SEVERAL l issues with this: 1st, I received no notification from Budget/Avis about this. I coincidentally saw the charge pending on my bank app. 2nd, I had rented a car for 3 weeks. You'd think they would keep that in mind and just spend an extra 5 - 10 min vacuuming the car. 3rd, I called the national customer service line, where they immediately offered to refund me $150 of the fine because THEY knew it was too much money. 4th, when the local branch opened and I called them to ask for the paperwork, they didn't even include the damage report. 5th, the next day Budget/Avis charged me the $250 AND put an additional $400 on hold, so my bank accounts been in the read for the past 3 days! 6th, they would've gotten $250 more from me anyway, from me renting a car to errands 1x or 2x a month. I like being a loyal customer. But I'm not going to be loyal to a company that treats me like this. This is the last dime they'll get to me.

I was very impressed with the efficiency and level of customer service at this location…read more The online check in process was seamless. Upon picking up the car, I was quickly greeted and the car was clean and ready to go. There was only one person working when I returned the car and she was quick to acknowledge everyone and made the drop off process quick and efficient. This will definitely be my go-to location when renting a car in the future!

Absolutely terrible experience with Enterprise Rent-A-Car -- which is so disappointing because I…read morehad an amazing experience with them for a prior trip. Reserved a minivan for 2:30 PM, showed up on time, and was told there was a recall on minivans that they found out about that morning. No call, no warning--just wasted my time driving there when they easily could have notified customers in advance. The employee helping us, Miles, had zero urgency and was completely unhelpful. My friend and I had to tell him to call the mechanic, check on returning vehicles, and contact other locations--basically doing his job for him. Communication was inconsistent, and we kept getting different answers about vehicle availability. To make matters worse, Miles was rude and dismissive during our interactions, especially when we were trying to problem-solve under time pressure before closing. We were told to come back later, then got a last-minute call saying the vehicle was no longer available. We then booked cars through multiple other Enterprise locations, were told they were available, drove there--and guess what? Not available. This happened more than once including at an airport location. How and why does a company keep confirming reservations for cars that don't exist? The lack of communication, coordination, and basic customer service was shocking. This experience was a complete waste of time and incredibly stressful. I would not rely on this location--or their reservation system--if you actually need a guaranteed vehicle.

If you need to rent a car, I highly recommend this place. The service is fast and efficient, and…read moreyou never have to wait around for a long time. They get things done quickly and efficiently. I don't understand why some of the major rental car companies are so slow and make customers wait so long. That's what I really like about this place -- they value your time and get you on your way quickly. The only thing to be aware of is that you cannot rent a car for just one day. The minimum rental period is three days. Other than that, the prices seem reasonable as well. Overall, I'm very satisfied with the quick and efficient service.

Right by my home, i came here last minute before closing to rent a car for a few days. Customer…read moreservice is great, prices is also great. Ted explained details for car rental very carefully and matched me with a car immediately! I was able to drive off in about less than 15 minutes. Very fast and amazing service. I will recommend this place for those who are looking for a short-term car like i did, at an reasonable and affordable rate close to home.

DO NOT RENT FROM HERE OR CALL THIS BRANCH…read more Do not call 626-714-3485. They will record your voice to train their AI! I went in person to pick up my rental car. They kept asking if I wanted to upgrade, I said no. They took the time to sanitize the car.... BUT WHY OH WHY DID THEY NOT NOTICE THE HUBCAPS ZIPTIED ON? ALSO LOOSE HUBCAPS? My partner noticed this, only AFTER OUR HUB CAP FELL OFF WHILE DRIVING! Thank god my partner was driving and noticed. Hub cap was on a street in Pasadena. They walked into oncoming traffic to pick up the hub cap because we of course would have been charged for the hub cap that went missing off the car! This location on Foothill was closed, so we had to go to Enterprise Burbank for a replacement car. Over there a poor lady had a car that just wouldn't turn on anymore. She saw my hub cap video and said that was more scary. Thank goodness I was not on the freeway and the hub cap did not hit another car or a person! Why is Foothill Enterprise letting people drive off with cars with loose hubcaps and hubcaps with zipties? This is unacceptable and dangerous. PICK UP YOU CAR FOM THE BURBANK AIRPORT ENTERPRISE LOCATION. 833-740-1717 Is the enterprise phone number that doesn't use your voice to train ai, at least they didn't say it.

I had an amazing experience with Enterprise from start to finish. My rental began with Kobie on…read moreJuly 7 and ended with Danny and George on August 5, and every step of the process was exceptional. The customer service is truly impeccable, and I was treated with professionalism, kindness, and respect throughout my entire experience. This is the reason I always come back to this location whenever I need a rental. The team consistently provides phenomenal service, making this my favorite Enterprise rental location. Please give a special shout-out to Kobie, Danny, and George, and let them know that Sarabel sincerely thanks them for making every rental experience such a positive one. Your outstanding customer service does not go unnoticed!

Very good service friendly and doesn't laugh, when you have to can open the gas door and have to…read morecall and find out how lol Price were good and they picked me up at my house

Route 66 is awesome! We had an amazing experience working with them. I called the Thursday before…read moreFather's Day, wanting to see if I might rent a convertible for my husband. They totally made it happen, and at a reasonable price for such a beautiful BMW. We made a memory as a family, driving to the beach, and it was the best gift I've ever managed to get my hubby (he always says he doesn't need anything- boo). Highly recommend. A friend also told me her daughter rented a car then while visiting from Texas, and they were more reasonable than Enterprise! Great folks to work with, even delivered and picked up the car to make things easy on us, and gave a gift bag of swag and chocolates to boot. Rent your loved one a fancy pants car! You'll thank me later.