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    Avis Rent A Car

    3.5 (63 reviews)
    Closed 8:00 am - 12:00 pm
    Updated 1 month ago

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    Right side mirror, panel gone
    Izy R.

    Brad assisted me with my rental on 06/14/23 5pm. Just started my rental and before getting out of the lot, took lots pics (see images). Black Tesla model 3 had it's right side mirror missing its bottom panel and the whole car was filthy & damaged inside & outside especially the back passenger side on the right (like rowdy kids/teenagers in the back) and inside smelled of weed. I needed the car so I drove it home and cleaned the interior as best I could. Key card holder was also full of dirt. There's got to be a better quality control for Avis! I hope I dont get ripped off when I return this car after a few days.

    Flat tire (dangerously repaired before)

    Rented a car from here and a few days later had about 7 psi in a tire. Took a look and found it's been dangerously repaired, you can't plug an area that close to the sidewall. Avis failed to inspect the car properly before handing the keys to the customer. Luckily this didn't pop when I was going at freeway speeds and I just took it back to the original Avis location a mile or 2 away and got the car exchanged. The real BS starts with the billing, I was billed almost $250 for re-fueling the car with the flat, and the exchange car. Never have I seen such predatory re-fueling prices at any car rental place. Keep in mind, the exponentially increased refueling rate was not mentioned during the initial pickup of either vehicle. Cannot comprehend why Avis expects their customers to risk further damaging the car (that's already damaged due to Avis's negligence) & their own lives just to go re-fuel the car. Also billing customers an absurd $9/gallon & telling them "it was in your contract" is scummy behavior. Their customer service says I didn't notify Avis about the plug which is why I'm being charged for re-fueling the original car. Literally makes zero sense. I took it back to the original Avis location so how was Avis not notified? Incompetence seems to present at all levels in this company. Can't wait until the entire company goes under.

    Jeep Wrangler Sahara!

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    5 months ago

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    11 months ago

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    2 years ago

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    11 months ago

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    6 months ago

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    3 years ago

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    1 year ago

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    2 years ago

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    1 year ago

    Highly recommend! Very efficient and easy! They gave us a really great deal, and were super kind!

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    3 years ago

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    3 years ago

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    5 years ago

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    3 years ago

    The staff was super friendly, and they had a great selection of cars. Reasonable rates and great communication. Will definitely be back!

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    4 years ago

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    3 years ago

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    Photo of Mon G.
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    5 years ago

    Brad was super helpful and always nice to chat with. Been renting here for a year now and so far service is great! Thanks Brad!

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    8 years ago

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    14 years ago

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    6 years ago

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    6 years ago

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    6 years ago

    Employees very helpful always quick to respond and take care of the customers. Ask for Andrew such a hard worker.

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    8 years ago

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    6 years ago

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    5 years ago

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    7 years ago

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    9 years ago

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    13 years ago

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    7 years ago

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    11 years ago

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    6 years ago

    Always a pleasant experience picking up and dropping off. The staff is always efficient and quick. My go to place!

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    8 years ago

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    Review Highlights - Avis Rent A Car

    Always a delight to be treated with the highest respects by the professionalism displayed by Brad and his team.

    Mentioned in 10 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.6(124 reviews)
    1.3 mi

    Awesome service! Alex, Juan and Prince were all great and very helpful. Thank you !!!read more

    Over the holidays it seems everyone needs a car so every location of Enterprise will be over…read moresubscribed. Same thing happened to me over Christmas 2024 when I was visiting. Pro tip: Do not rely on phone calls because the team members are occupied with onsite customers, this location is consistently short-staffed, and there's no time to answer incoming phone queries. I have to say the young team members left to fend for themselves behaved with grace and good manners. Call out to Faith the sweet lady, Juan who never flinched or showed irritation and Jasson who patiently extra-washed a car to make sure my experience was not compromised. As well the cleaning staff does an outstanding job turning around the steady stream of cars being dropped off. This operation is as difficult as a major airport hub in handling exchanges of vehicles to various different parties over various different periods. I was thoroughly satisfied with the extraordinary way in which the customer service people here handled customers while under duress. I kept the car a second longer period instead of returning it on the date I said I would. Seamless customer experience. The staff drove me to another location in San Gabriel to pick up my car because I arrived later than my estimated pick up time. Great choice of staff Enterprise, please give these priceless young folk a raise so they can continue to work in Pasadena.

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    Budget Rent A Car

    Budget Rent A Car

    2.7(78 reviews)
    1.7 mi

    This is the worst customer service I've experienced for a rental car company. Rafael helped me out…read moreinitially when I rented the vehicle. He told me that I'll only be charged for the additional driver and to keep the vehicle clean and I won't be charged with anything else. I received the vehicle extremely dirty. It was as if a child took chalk and drew it all over the seats (back and front) and the top of the vehicle. The outside had many scratches. I let Rafael know and he asked his colleague went to inspect the car because he was helping out another customer. I pointed out the top of the vehicle and the seats. The guy cleaned out the one spot on the top and said the car was okay. I pointed at the rest of the top and the seats. He told me that they only look at "actual damage to the outside of the car". I asked why did Rafael say "keep the vehicle clean" when the vehicle is so dirty? The guy told me not to worry. I told him that tank wasn't even full either. There was a some miles off. I came back and Santiago helped me out. He gave me the receipt and told me that I am getting charged for "insurance". I told him that everything was paid for in advanced and Rafael told me that I'm only paying for the additional driver. It looked like he contacted Rafael through text and he told me that Rafael missed it and he took off the additional charge. They blamed it on the other budget store that I had rented from. Santiago told me that I am only paying for the additional driver. I received a new receipt giving me a refund for the additional "insurance" and I only was charged for the additional driver. A day later, I was charged an additional $9.93. Upon calling , they said it was for the gas. These workers here are so DISHONEST! You can't tell someone one thing and then do another thing behind their back. I am going back on Monday when they open because they wanted to see "proof" that we did not receive the car on a full tank when we received it. I have pictures of when I got the vehicle. BEWARE when renting from here!!!! They will randomly charge you without your knowledge! The pictures I took don't really even show the actual dirtiness of the car.

    Every time the customer service is great. I rent frequently. They always have the car/SUV I reserve…read moreand if not will upgrade. This location is easy to access and you do not have the hustle and bustle of LAX. The prices are competitive ad again great customer service.

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    Budget Rent A Car
    Budget Rent A Car - Inside

    Inside

    Budget Rent A Car - Chalk on the seats

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    Chalk on the seats

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.0(52 reviews)
    2.2 mi

    Absolutely terrible experience with Enterprise Rent-A-Car -- which is so disappointing because I…read morehad an amazing experience with them for a prior trip. Reserved a minivan for 2:30 PM, showed up on time, and was told there was a recall on minivans that they found out about that morning. No call, no warning--just wasted my time driving there when they easily could have notified customers in advance. The employee helping us, Miles, had zero urgency and was completely unhelpful. My friend and I had to tell him to call the mechanic, check on returning vehicles, and contact other locations--basically doing his job for him. Communication was inconsistent, and we kept getting different answers about vehicle availability. To make matters worse, Miles was rude and dismissive during our interactions, especially when we were trying to problem-solve under time pressure before closing. We were told to come back later, then got a last-minute call saying the vehicle was no longer available. We then booked cars through multiple other Enterprise locations, were told they were available, drove there--and guess what? Not available. This happened more than once including at an airport location. How and why does a company keep confirming reservations for cars that don't exist? The lack of communication, coordination, and basic customer service was shocking. This experience was a complete waste of time and incredibly stressful. I would not rely on this location--or their reservation system--if you actually need a guaranteed vehicle.

    *update* spoke to manager and was very unhelpful. Did nothing to remedy the situation. Kept telling…read moreme he needs to talk to corporate and I keep telling him about this urgent matter and just seems like they don't care. There was never a sense of urgency or follow up. I had to call in 6 hours later myself to get an update, all for him to sound annoyed. NEVER BOOK FROM HERE OR ENTERPRISE IN GENERAL Booked a reservation with enterprise, luckily I called in. They had said "they are overbooked and no cars available". They also said that they looked all day to find the car I wanted when I had just booked the reservation 5 mins ago. To add insult to injury, they wanted to put me in a vehicle that's $60/day more than what I had originally booked for (standard elite), and then offered me in a vw Jetta just because it has leather seats when I originally booked for a luxury type vehicle like an Audi. When questioned why was I allowed to even book if they don't have any available, the answer I got was not sure they just like to overbook us.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.1(64 reviews)
    1.8 mi

    The best rental company! Staff friendly and professional…read more Will definitely return when needed.

    I had a seriously negative experience with this Enterprise Rent-A-Car location, and I would…read morestrongly caution others before renting here. At pickup, I was told there would be a $300 deposit refunded after I returned the vehicle. When I returned the car, I confirmed this again and was told it would be refunded within 3 business days. That did not happen. The issues didn't stop there. I was charged for an extra day without a clear explanation, and when I requested a receipt, I was told I had to physically come back into the branch to get it instead of being sent a simple email. More concerning, there were serious inconsistencies with the insurance claim they said was submitted to Wawanesa. Based on what I was told, the information provided was incorrect, and it appears the claim may not have even been properly submitted. When I tried to resolve all of this, I spoke with Denise. Instead of helping, she was dismissive and unprofessional. Rather than taking responsibility or working toward a resolution, I was told to handle it myself through my insurance company. At this point, it feels like I was given inaccurate information at multiple stages, charged incorrectly, and then brushed off when I tried to get answers. This is not just poor customer service, it shows a lack of accountability and basic operational competence. If you rent from this location, document everything, double-check every charge, and don't rely on what you're told verbally

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    Enterprise Rent-A-Car
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    Avis Rent A Car - carrental - Updated May 2026

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