Car rental spot with better cars than usual like BMW X7, X5, Mini Cooper Countryman. Will rent…read moreagain.

Great!! Recommend , Mr Ted is a nice person. There was a few choices is depending on your needs…read more Next time we will look for him again

We had a need for a car rental and came to Enterprise. They were friendly and attentive, very…read moreknowledgeable about their products and not pushy on the extra insurance. On the return date, the wrapping up was fast and easy. This was one of the best Enterprise experience and we would highly recommend this location for your car rental need.

My mom surprised me with a visit and unfortunately I wasn't able to take time off of work to drive…read moreher around. She wanted to rent a car so I took her on Monday to enterprise since I had corporate discount I wanted to try and use. I had already downloaded the enterprise app and had made reservations to pick up a car at 12pm. There was two staff members working that morning. One was on the phone with a customer who kindly greeted us when we arrived and other was with another family. The guy with the 1/4 sleeve ended up helping me with my pick up. Asked me to verify that I work for the corporation since I used the discount. Tried to utilize my mom's debit card to pay for the rental but unfortunately their policy is no debit cards are accepted for out of state residence which I thought was weird but I didnt fight it. I ended up using my credit card to pay for the rental and there was an additional $300 deposit on top of the reservation that gets refunded when you return the vehicle. Viewed the car, signed off on it and sent my mom off to do her errands. She calls me later telling me that the AC in the car was not working and tried to go back in to let them know because she didn't want to be liable if she returns it and they thought she broke it. My mom doesn't speak english but luckily my grandma did but they said they were unable to do anything for her. Mind you it is high 80 degrees this week so I was upset that my mom got a vehicle that does not have AC. A random number texts me the following day to ask me of my experience from enterprise and kindly it was the store manager. I expressed my frustration that my mom was given a vehicle that didn't have working AC. He kindly assisted me and apologized for her experience. He allowed my mom to go in and exchange her car without me being present which turned my experience around with Enterprise. Overall, I highly appreciate Evan's time for reaching out and helping my mom. He was very friendly and knowledgable. Made me worry less for my mom so I appreciate his assistance.

Rented cars here a few times thru the years never had a problem John always gave me good rates…read more....john is friendly and professional

Apex service was recommend by R&M auto body ! Apex was…read morefriendly and professional Could not have been more satisfied Ended up being a 3 week rental car rental Car ran excellent and rates were very very good. Had to extend rental and Troy was more than helpful with this. If you're looking for a reliable car at a great price ! Apex is the place Fast & easy low pressure does not try to up sell you with BS ! Will recommend Apex to friends and family. Thank you Troy

Picked up a car here from Andy Lin, and all I have to say is that these guys provided the best…read morecustomer service hands down. My deal wasn't easy to deal with as I had to get a vehicle trucked in from another state, and they seriously went through a lot of work to make everything possible (not just the trucking part). Andy was very professional, friendly, and patient with me throughout the entire process; You can tell that he genuinely cares and thinks in the client's best interest. It's rare these days to be able to find someone you can really trust for things like this. If you're looking to get a car, oil change, do body work, or anything car related, the team here can help you out with pretty much everything. They are car enthusiasts; they know what they're doing and are passionate about what they do. A huge thank you to Daniel and Tony as well for all the help!

I Recently purchased a Audi A4 from this dealer : ) Tony was very helpful! He gave me a pretty good…read moredeal. Good service!

I rented a pretty unfortunate car from LAX and returned it to this Arcadia location, so my…read moreinteraction with the staff was limited. The associate who was working, however, was very apologetic about the issue with the car and said that it shouldn't have been rented out and would be sent straight to the shop. He invited me, my husband, and my mom inside to sit and wait away from the cold outside, as we planned to call a rideshare home. He immediately picked up on the fact that we were quite stressed from our other ride falling through, and that we didn't realize that Enterprise offered rides locally. He hailed another staff member named Lupe who promptly drove us home. I didn't catch the associate's name, but he was a fairly young, tall and slim Caucasian man. I want to say thank you for making our return easy and taking care of us in a high stress situation.

Renting a car through them feels very limited, and the process isn't clearly explained. I…read moreunderstand policies can't change, but communication was frustrating. I explained multiple times that the accident happened today, yet I was repeatedly asked the same question. When I expressed confusion about next steps, the representative seemed annoyed. I'm a very step-by-step person, so understanding the process matters to me. Being told "we just handle the rental, the collisions department will handle it" without further explanation felt dismissive. Clear guidance would have been helpful. If you're not a people person, perhaps not work at a customer facing job? And the fact that she said mam to me was so rude. Mam you're older than me!!

Had to make a last minute rental, Ashley was able to accommodate and make it happen. Amazing…read moremultitasker, handled the booking, answering phones, and maintaining the cars during my visit. Definitely an exemplary worker!

I honestly don't know where to begin--my experience here was overwhelmingly negative. If you're…read moreconsidering booking a rental car from this location, there are a few critical issues you should be aware of: 1. Customer Service: The service was extremely disappointing. While I won't name names, the only female staff member working during my visit was dismissive, talked over me, and came across as rude and condescending. 2. Vehicle Quality and Selection: The cars available were in poor condition, and the selection was very limited. 3. Staffing Issues: The location appeared to be understaffed, which only added to the delays and lack of support. Overall, I strongly recommend avoiding this location. If possible, try Enterprise or explore other options--especially if your insurance is covering the rental.

This place is a joke. No one even works here. It's an empty hertz office. So if you try to pick up…read moreor drop off a car good luck! No one will be here. Doesn't answer phone calls or texts. What a joke.

The only lady who works there, Crystal, is so unprofessional and rude and acts like she owns the…read moreworld. When I booked a gas car and came in she told me "well we don't have a gas car and you are going to get a Kia ev". When I told her that's not what i reserved she straight up cancelled my reservation. I asked to speak to a manager and she told me she was the manager when she in fact was not. Go to a real hertz. It'll be better.

Love the customer service and the ford escape was a smooth experience that made all the difference…read morein my little getaway.

Unprofessional and horrible customer service! Booked car weeks in advance and was notified 30 min…read morebefore pick up that the car was unavailable. Was offered an alternate, which I accepted, but when I went to pick up the car, they said the car was getting service and it will take "some time". I ubered there and was not given any info as to how long I'm supposed to be waiting. I've had numerous bad experiences renting from AVIS but, this was the worst. Don't rent from this location if you can help it.

-1* : it's been 4days and i haven't received the deposit of $150 returned to my visa. im not in a…read morehurry for it but if not received within 7 days i may have to charge it to my attorney for reimbursement. other than that world class customer service. thanks colby. stay out of the sun and tattoos, it will ruin your beautiful skin.

Had an excellent experience with this location. Garrett…read morewent above and beyond! He was able to find us the right car that we needed even if its a last minute reservation on a busy spring break weekend. Thank you so much Garrett! Very excellent customer service!

Not even close! The value is goals here, fast friendly, didn't waste time trying to push other…read morenonsense except the double check on insurance which spoilers. Your basic insurance probably covers rentals! We had a decent red Corolla about half the other options. Thanks guys!

I requested a cargo van…read more Loved how their branding isn't all over the vehicle. The process was super smooth, no BS when returning the vehicle. 5 minutes to do the paper work upon arrival and 5 minute process when returning the vehicle. This is what the experienced of renting a car should be, I would recommend this place.