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Huayi Rental

5.0 (1 review)
Closed • 10:00 am - 6:00 pm

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8 years ago

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.5(104 reviews)
1.5 mi

We had a need for a car rental and came to Enterprise. They were friendly and attentive, very…read moreknowledgeable about their products and not pushy on the extra insurance. On the return date, the wrapping up was fast and easy. This was one of the best Enterprise experience and we would highly recommend this location for your car rental need.

My mom surprised me with a visit and unfortunately I wasn't able to take time off of work to drive…read moreher around. She wanted to rent a car so I took her on Monday to enterprise since I had corporate discount I wanted to try and use. I had already downloaded the enterprise app and had made reservations to pick up a car at 12pm. There was two staff members working that morning. One was on the phone with a customer who kindly greeted us when we arrived and other was with another family. The guy with the 1/4 sleeve ended up helping me with my pick up. Asked me to verify that I work for the corporation since I used the discount. Tried to utilize my mom's debit card to pay for the rental but unfortunately their policy is no debit cards are accepted for out of state residence which I thought was weird but I didnt fight it. I ended up using my credit card to pay for the rental and there was an additional $300 deposit on top of the reservation that gets refunded when you return the vehicle. Viewed the car, signed off on it and sent my mom off to do her errands. She calls me later telling me that the AC in the car was not working and tried to go back in to let them know because she didn't want to be liable if she returns it and they thought she broke it. My mom doesn't speak english but luckily my grandma did but they said they were unable to do anything for her. Mind you it is high 80 degrees this week so I was upset that my mom got a vehicle that does not have AC. A random number texts me the following day to ask me of my experience from enterprise and kindly it was the store manager. I expressed my frustration that my mom was given a vehicle that didn't have working AC. He kindly assisted me and apologized for her experience. He allowed my mom to go in and exchange her car without me being present which turned my experience around with Enterprise. Overall, I highly appreciate Evan's time for reaching out and helping my mom. He was very friendly and knowledgable. Made me worry less for my mom so I appreciate his assistance.

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Enterprise Rent-A-Car
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Enterprise Rent-A-Car

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.2(155 reviews)
2.7 mi

I rented a pretty unfortunate car from LAX and returned it to this Arcadia location, so my…read moreinteraction with the staff was limited. The associate who was working, however, was very apologetic about the issue with the car and said that it shouldn't have been rented out and would be sent straight to the shop. He invited me, my husband, and my mom inside to sit and wait away from the cold outside, as we planned to call a rideshare home. He immediately picked up on the fact that we were quite stressed from our other ride falling through, and that we didn't realize that Enterprise offered rides locally. He hailed another staff member named Lupe who promptly drove us home. I didn't catch the associate's name, but he was a fairly young, tall and slim Caucasian man. I want to say thank you for making our return easy and taking care of us in a high stress situation.

Renting a car through them feels very limited, and the process isn't clearly explained. I…read moreunderstand policies can't change, but communication was frustrating. I explained multiple times that the accident happened today, yet I was repeatedly asked the same question. When I expressed confusion about next steps, the representative seemed annoyed. I'm a very step-by-step person, so understanding the process matters to me. Being told "we just handle the rental, the collisions department will handle it" without further explanation felt dismissive. Clear guidance would have been helpful. If you're not a people person, perhaps not work at a customer facing job? And the fact that she said mam to me was so rude. Mam you're older than me!!

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
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Huayi Rental - carrental - Updated May 2026

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