Cancel

    Open app

    Search

    Hertz Rent A Car

    2.3 (146 reviews)
    Closed Closed

    Hertz Rent A Car Photos

    You might also consider

    Recommended Reviews - Hertz Rent A Car

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Christina D.

    A HERT DRIVER HIT MY CAR & THEY'RE GIVING MY INSURANCE PUSHBACK. Last year on May 12, 2023 I was leaving this parking lot when a Hertz driver driving a mini van came speeding into the parking lot, I reversed and honked my horn but it was too late and he hit my car. As you can see in the attached photos the driver had MORE THAN ENOUGH room to not hit me, and this dude did not understand what he just did or what was going on. I literally can't make this up he got out of the car and said, "Was I really going that fast?" And they let him get back in the car and drive away!? Yesterday, I got an email from my insurance saying that this pathetic rental company is giving pushback about their driver hitting my car. All the terrible reviews on here are accurate, including how incompetent the idiot manager is who doesn't have clue what he is doing or how to hire. Avoid this terrible establishment at all costs its a clown show and there are a million other options in this city.

    Proof of my reservation.
    Simon T.

    UPDATE You believe this BS. I did not get my rental I just found out they still charge my credit card. Photo attached

    Sergio Z.

    My wife and I always to Hertz to rent a car or buy their use cars they have good sections. My wife and I went to Hertz to rent a car for couple of days everything went great with no problems. They gave us a Dodge Durango this car is pure muscle car but it ride smooth.

    See all

    Photo of Ben G.
    0
    26
    4

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    20 days ago

    Long waiting time,treat customer like shit!Not caring,talk down to me。 The manager,the employees seem to hate their job。

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    29 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Vianey B.
    324
    33
    13

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sergio Z.
    4990
    1589
    20846

    5 years ago

    Helpful 11
    Thanks 0
    Love this 16
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ilie N.
    180
    43
    21

    3 years ago

    I rented a Tesla model 3, Gram was so nice to help me. Great employees and service. I wanted to rent a model Y, but they don't have any.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kevin W.
    790
    3015
    20393

    7 years ago

    Helpful 5
    Thanks 0
    Love this 5
    Oh no 1

    9 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of M J.
    1
    17
    12

    4 years ago

    Rude reps, avoid this location at all costs. I ended driving down the street to the enterprise who were much more helpful.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Judy T.
    526
    985
    3880

    8 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Angie A.
    106
    46
    40

    5 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of London R.
    366
    17
    3

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 4

    Hertz Rent A Car Reviews in Other Languages

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    I was going to call an Uber but Sameer was nice enough to drop me off to my dealership which was right around the corner.

    Mentioned in 5 reviews

    Read more highlights

    You might also consider

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.7(142 reviews)
    0.5 mi

    Joey is the best I've ever seen in this line of work. He is professional, efficient, personable and…read moreconscientious. He asked what kind of car I was having repaired and put me into something very similar and proceeded to provide an overview of the vehicle the likes of which have never seen before. This positive experience is entirely the result of this man. Enterprise, or any other business should take a close look at him as an example of how to do properly deliver customer service.

    I came here on 12/8 at 2:15 PM to get a car rental. From the car insurance company. Robert who was…read morevery nice, initially told me the wait would be about one hour After an hour and a half, I asked Robert for an update and was told my car was almost done. I noticed multiple people who arrived after me had already gotten their cars. , which was frustrating When I asked again for an update, I found out the manager had placed me on a "reserve" list instead of the waiting list. This made no sense, as I was already there and waiting By the time I got the car, it already 5:05 PM, In total I waited almost 3 hours, which was extremely frustrating given the original estimate. I also tried calling the office afterward to address the issue, but no one has returned my call Robert was polite, I always get my car rental from the enterprise, because I like their service, but this store their management is terrible. made this a very disappointing experience

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

    See all

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.2(155 reviews)
    3.1 mi

    I rented a pretty unfortunate car from LAX and returned it to this Arcadia location, so my…read moreinteraction with the staff was limited. The associate who was working, however, was very apologetic about the issue with the car and said that it shouldn't have been rented out and would be sent straight to the shop. He invited me, my husband, and my mom inside to sit and wait away from the cold outside, as we planned to call a rideshare home. He immediately picked up on the fact that we were quite stressed from our other ride falling through, and that we didn't realize that Enterprise offered rides locally. He hailed another staff member named Lupe who promptly drove us home. I didn't catch the associate's name, but he was a fairly young, tall and slim Caucasian man. I want to say thank you for making our return easy and taking care of us in a high stress situation.

    Renting a car through them feels very limited, and the process isn't clearly explained. I…read moreunderstand policies can't change, but communication was frustrating. I explained multiple times that the accident happened today, yet I was repeatedly asked the same question. When I expressed confusion about next steps, the representative seemed annoyed. I'm a very step-by-step person, so understanding the process matters to me. Being told "we just handle the rental, the collisions department will handle it" without further explanation felt dismissive. Clear guidance would have been helpful. If you're not a people person, perhaps not work at a customer facing job? And the fact that she said mam to me was so rude. Mam you're older than me!!

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

    See all

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.5(104 reviews)
    2.3 mi

    We had a need for a car rental and came to Enterprise. They were friendly and attentive, very…read moreknowledgeable about their products and not pushy on the extra insurance. On the return date, the wrapping up was fast and easy. This was one of the best Enterprise experience and we would highly recommend this location for your car rental need.

    My mom surprised me with a visit and unfortunately I wasn't able to take time off of work to drive…read moreher around. She wanted to rent a car so I took her on Monday to enterprise since I had corporate discount I wanted to try and use. I had already downloaded the enterprise app and had made reservations to pick up a car at 12pm. There was two staff members working that morning. One was on the phone with a customer who kindly greeted us when we arrived and other was with another family. The guy with the 1/4 sleeve ended up helping me with my pick up. Asked me to verify that I work for the corporation since I used the discount. Tried to utilize my mom's debit card to pay for the rental but unfortunately their policy is no debit cards are accepted for out of state residence which I thought was weird but I didnt fight it. I ended up using my credit card to pay for the rental and there was an additional $300 deposit on top of the reservation that gets refunded when you return the vehicle. Viewed the car, signed off on it and sent my mom off to do her errands. She calls me later telling me that the AC in the car was not working and tried to go back in to let them know because she didn't want to be liable if she returns it and they thought she broke it. My mom doesn't speak english but luckily my grandma did but they said they were unable to do anything for her. Mind you it is high 80 degrees this week so I was upset that my mom got a vehicle that does not have AC. A random number texts me the following day to ask me of my experience from enterprise and kindly it was the store manager. I expressed my frustration that my mom was given a vehicle that didn't have working AC. He kindly assisted me and apologized for her experience. He allowed my mom to go in and exchange her car without me being present which turned my experience around with Enterprise. Overall, I highly appreciate Evan's time for reaching out and helping my mom. He was very friendly and knowledgable. Made me worry less for my mom so I appreciate his assistance.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

    See all

    Hertz Rent A Car

    Hertz Rent A Car

    2.4(98 reviews)
    6.1 mi

    The office is very simple looking but the service is OUTSTANDING!!…read more The female from England (please forgive me for forgetting your name) was AWESOME!! She was very professional, funny, hard-working and even corrected my car rental reservation when I made a mistake and made my reservation for the wrong weekend. The rental rates were better than other car rental businesses in the area I would definitely use this place again

    I had such a horrible experience at this location that I decided to cancel my car rental…read morereservation. The blonde lady at the front desk was so rude and unprofessional I had to walk out and leave. I got there 20 mins early for my reservation just hoping we can at least get paperwork completed, I understand the car won't be ready until 10:30 but since I was there 20 minutes early she basically refused to help me & said she couldn't till 10:30. I told her that if there's anything we can start now so I can get on the road by 10:30 once the car is there and she said no , she refused to check , to ask or to even look at my acct. she also said I should've called to change it to earlier time ( which I did call 3 times but they didn't answer ) I told her that I did call and she was so smug and said " weird you must've not called I've been here all morning " I had to show her my call log for her to drop it. She was so smug and unhelpful . I have no idea why they would have someone working like that, what is there to be mad at so early into the day. It's so sad because I was going to rent my car for over a week but due to their employee I canceled my reservation and walked out.

    Photos
    Hertz Rent A Car
    Hertz Rent A Car
    Hertz Rent A Car

    See all

    Hertz Rent A Car - carrental - Updated May 2026

    Loading...
    Loading...
    Loading...