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    Enterprise Rent-A-Car

    3.6 (124 reviews)
    Open 8:00 am - 6:00 pm
    Updated 1 week ago

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    I called her Portia...
    Happy Camper W.

    What a present surprise. Excellent customer service and 3 really pleasant people we met working out of the Lincoln office. Thanks, particularly to Jasson. Spelling of your name is unusual for starters...and so was your help, courtesy and efficiency. Which included two car rides to and fro from home. Totally not expected. A real helps. Volvo have a deal with Enterprise. Our car had died. We chose the nearest to us. And, well, the rest, as they sometimes say, is history. If stuck for a rental again we would be back to Lincoln and Enterprise in a split second! recommended. Thanks all.

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    7 days ago

    Awesome service! Alex, Juan and Prince were all great and very helpful. Thank you !!!

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    1 year ago

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    10 months ago

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    9 months ago

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

    Great customer service. Very impressive experience renting a brand new Genesis GV80.

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    3 years ago

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    2 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    11 years ago

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    3 years ago

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    Page 1 of 4

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    i ordered a full size car for vegas trip , it was so clean car and with very good options thats make driving this car easy for the first time .

    Mentioned in 2 reviews

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    Avis Rent A Car - Here he is on a zoom call and curses at me while he has it on mute

    Avis Rent A Car

    3.5(63 reviews)
    1.3 mi

    NO! DON'T DO IT! I came to write my negative review after my experience at this Avis location in…read morePasadena. After seeing the other horrible reviews on here, I can confirm they are real. First off their office is dirty and the people unfriendly and very unprofessional. They had the TV blasting and the counter person just sitting in a dirty chair next to the TV in the waiting area in his flip flops. I stood at the counter for a bit trying to figure out who works there, then he casually gets up not saying much and goes behind the counter. I started getting bad vibes from this place. The back parking area didn't have any clean cars and it looked gross with an old leather chair for smoking in the parking lot. The car we were given was disgusting! It wasn't vacuumed and the carpets and seats filthy. There were candy bar wrappers on the floor and a used plastic food container. The car had dents and scratches all over it. How is this place even in business? If you are brave enough to rent from here, check your rental car carefully and take photos and bring gloves and disinfectant.

    Before leaving the lot, I have to double-check that the gas is actually full--both on the paperwork…read moreand in the car. It's hit or miss: some days are fine, but other times, the car is in awful condition (think foul smells, leftover tissues, and even an open Coke can). Avis, this isn't rocket science. Get your act together. Customers shouldn't have to gamble on whether their rental will be clean and properly documented. I expect better for the price paid.

    Photos
    Avis Rent A Car - Right back passenger side: fabric like it was picked on

    Right back passenger side: fabric like it was picked on

    Avis Rent A Car - The parking lot where staff can lounge around instead of clean the cars.

    The parking lot where staff can lounge around instead of clean the cars.

    Avis Rent A Car - Right back passenger side.

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    Right back passenger side.

    Budget Rent A Car

    Budget Rent A Car

    2.7(78 reviews)
    1.6 mi

    This is the worst customer service I've experienced for a rental car company. Rafael helped me out…read moreinitially when I rented the vehicle. He told me that I'll only be charged for the additional driver and to keep the vehicle clean and I won't be charged with anything else. I received the vehicle extremely dirty. It was as if a child took chalk and drew it all over the seats (back and front) and the top of the vehicle. The outside had many scratches. I let Rafael know and he asked his colleague went to inspect the car because he was helping out another customer. I pointed out the top of the vehicle and the seats. The guy cleaned out the one spot on the top and said the car was okay. I pointed at the rest of the top and the seats. He told me that they only look at "actual damage to the outside of the car". I asked why did Rafael say "keep the vehicle clean" when the vehicle is so dirty? The guy told me not to worry. I told him that tank wasn't even full either. There was a some miles off. I came back and Santiago helped me out. He gave me the receipt and told me that I am getting charged for "insurance". I told him that everything was paid for in advanced and Rafael told me that I'm only paying for the additional driver. It looked like he contacted Rafael through text and he told me that Rafael missed it and he took off the additional charge. They blamed it on the other budget store that I had rented from. Santiago told me that I am only paying for the additional driver. I received a new receipt giving me a refund for the additional "insurance" and I only was charged for the additional driver. A day later, I was charged an additional $9.93. Upon calling , they said it was for the gas. These workers here are so DISHONEST! You can't tell someone one thing and then do another thing behind their back. I am going back on Monday when they open because they wanted to see "proof" that we did not receive the car on a full tank when we received it. I have pictures of when I got the vehicle. BEWARE when renting from here!!!! They will randomly charge you without your knowledge! The pictures I took don't really even show the actual dirtiness of the car.

    Every time the customer service is great. I rent frequently. They always have the car/SUV I reserve…read moreand if not will upgrade. This location is easy to access and you do not have the hustle and bustle of LAX. The prices are competitive ad again great customer service.

    Photos
    Budget Rent A Car
    Budget Rent A Car - Inside

    Inside

    Budget Rent A Car - Chalk on the seats

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    Chalk on the seats

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.0(52 reviews)
    2.0 mi

    Absolutely terrible experience with Enterprise Rent-A-Car -- which is so disappointing because I…read morehad an amazing experience with them for a prior trip. Reserved a minivan for 2:30 PM, showed up on time, and was told there was a recall on minivans that they found out about that morning. No call, no warning--just wasted my time driving there when they easily could have notified customers in advance. The employee helping us, Miles, had zero urgency and was completely unhelpful. My friend and I had to tell him to call the mechanic, check on returning vehicles, and contact other locations--basically doing his job for him. Communication was inconsistent, and we kept getting different answers about vehicle availability. To make matters worse, Miles was rude and dismissive during our interactions, especially when we were trying to problem-solve under time pressure before closing. We were told to come back later, then got a last-minute call saying the vehicle was no longer available. We then booked cars through multiple other Enterprise locations, were told they were available, drove there--and guess what? Not available. This happened more than once including at an airport location. How and why does a company keep confirming reservations for cars that don't exist? The lack of communication, coordination, and basic customer service was shocking. This experience was a complete waste of time and incredibly stressful. I would not rely on this location--or their reservation system--if you actually need a guaranteed vehicle.

    *update* spoke to manager and was very unhelpful. Did nothing to remedy the situation. Kept telling…read moreme he needs to talk to corporate and I keep telling him about this urgent matter and just seems like they don't care. There was never a sense of urgency or follow up. I had to call in 6 hours later myself to get an update, all for him to sound annoyed. NEVER BOOK FROM HERE OR ENTERPRISE IN GENERAL Booked a reservation with enterprise, luckily I called in. They had said "they are overbooked and no cars available". They also said that they looked all day to find the car I wanted when I had just booked the reservation 5 mins ago. To add insult to injury, they wanted to put me in a vehicle that's $60/day more than what I had originally booked for (standard elite), and then offered me in a vw Jetta just because it has leather seats when I originally booked for a luxury type vehicle like an Audi. When questioned why was I allowed to even book if they don't have any available, the answer I got was not sure they just like to overbook us.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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