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    Value Rental Car

    3.6 (36 reviews)
    Open 10:00 am - 5:00 pm

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    8 years ago

    Just left and had the best service from Mariam. They are extremely helpful and understanding here.

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    Ask the Community - Value Rental Car

    Review Highlights - Value Rental Car

    Value Rent a Car has always been great to me.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.1(64 reviews)
    0.4 mi

    The best rental company! Staff friendly and professional…read more Will definitely return when needed.

    I had a seriously negative experience with this Enterprise Rent-A-Car location, and I would…read morestrongly caution others before renting here. At pickup, I was told there would be a $300 deposit refunded after I returned the vehicle. When I returned the car, I confirmed this again and was told it would be refunded within 3 business days. That did not happen. The issues didn't stop there. I was charged for an extra day without a clear explanation, and when I requested a receipt, I was told I had to physically come back into the branch to get it instead of being sent a simple email. More concerning, there were serious inconsistencies with the insurance claim they said was submitted to Wawanesa. Based on what I was told, the information provided was incorrect, and it appears the claim may not have even been properly submitted. When I tried to resolve all of this, I spoke with Denise. Instead of helping, she was dismissive and unprofessional. Rather than taking responsibility or working toward a resolution, I was told to handle it myself through my insurance company. At this point, it feels like I was given inaccurate information at multiple stages, charged incorrectly, and then brushed off when I tried to get answers. This is not just poor customer service, it shows a lack of accountability and basic operational competence. If you rent from this location, document everything, double-check every charge, and don't rely on what you're told verbally

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Avis Rent A Car - Here he is on a zoom call and curses at me while he has it on mute

    Avis Rent A Car

    3.5(63 reviews)
    1.6 mi

    NO! DON'T DO IT! I came to write my negative review after my experience at this Avis location in…read morePasadena. After seeing the other horrible reviews on here, I can confirm they are real. First off their office is dirty and the people unfriendly and very unprofessional. They had the TV blasting and the counter person just sitting in a dirty chair next to the TV in the waiting area in his flip flops. I stood at the counter for a bit trying to figure out who works there, then he casually gets up not saying much and goes behind the counter. I started getting bad vibes from this place. The back parking area didn't have any clean cars and it looked gross with an old leather chair for smoking in the parking lot. The car we were given was disgusting! It wasn't vacuumed and the carpets and seats filthy. There were candy bar wrappers on the floor and a used plastic food container. The car had dents and scratches all over it. How is this place even in business? If you are brave enough to rent from here, check your rental car carefully and take photos and bring gloves and disinfectant.

    Before leaving the lot, I have to double-check that the gas is actually full--both on the paperwork…read moreand in the car. It's hit or miss: some days are fine, but other times, the car is in awful condition (think foul smells, leftover tissues, and even an open Coke can). Avis, this isn't rocket science. Get your act together. Customers shouldn't have to gamble on whether their rental will be clean and properly documented. I expect better for the price paid.

    Photos
    Avis Rent A Car - Right back passenger side: fabric like it was picked on

    Right back passenger side: fabric like it was picked on

    Avis Rent A Car - The parking lot where staff can lounge around instead of clean the cars.

    The parking lot where staff can lounge around instead of clean the cars.

    Avis Rent A Car - Right back passenger side.

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    Right back passenger side.

    Budget Rent A Car

    Budget Rent A Car

    2.7(78 reviews)
    2.5 mi

    This is the worst customer service I've experienced for a rental car company. Rafael helped me out…read moreinitially when I rented the vehicle. He told me that I'll only be charged for the additional driver and to keep the vehicle clean and I won't be charged with anything else. I received the vehicle extremely dirty. It was as if a child took chalk and drew it all over the seats (back and front) and the top of the vehicle. The outside had many scratches. I let Rafael know and he asked his colleague went to inspect the car because he was helping out another customer. I pointed out the top of the vehicle and the seats. The guy cleaned out the one spot on the top and said the car was okay. I pointed at the rest of the top and the seats. He told me that they only look at "actual damage to the outside of the car". I asked why did Rafael say "keep the vehicle clean" when the vehicle is so dirty? The guy told me not to worry. I told him that tank wasn't even full either. There was a some miles off. I came back and Santiago helped me out. He gave me the receipt and told me that I am getting charged for "insurance". I told him that everything was paid for in advanced and Rafael told me that I'm only paying for the additional driver. It looked like he contacted Rafael through text and he told me that Rafael missed it and he took off the additional charge. They blamed it on the other budget store that I had rented from. Santiago told me that I am only paying for the additional driver. I received a new receipt giving me a refund for the additional "insurance" and I only was charged for the additional driver. A day later, I was charged an additional $9.93. Upon calling , they said it was for the gas. These workers here are so DISHONEST! You can't tell someone one thing and then do another thing behind their back. I am going back on Monday when they open because they wanted to see "proof" that we did not receive the car on a full tank when we received it. I have pictures of when I got the vehicle. BEWARE when renting from here!!!! They will randomly charge you without your knowledge! The pictures I took don't really even show the actual dirtiness of the car.

    Every time the customer service is great. I rent frequently. They always have the car/SUV I reserve…read moreand if not will upgrade. This location is easy to access and you do not have the hustle and bustle of LAX. The prices are competitive ad again great customer service.

    Photos
    Budget Rent A Car
    Budget Rent A Car - Inside

    Inside

    Budget Rent A Car - Chalk on the seats

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    Chalk on the seats

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.0(52 reviews)
    2.8 mi

    Absolutely terrible experience with Enterprise Rent-A-Car -- which is so disappointing because I…read morehad an amazing experience with them for a prior trip. Reserved a minivan for 2:30 PM, showed up on time, and was told there was a recall on minivans that they found out about that morning. No call, no warning--just wasted my time driving there when they easily could have notified customers in advance. The employee helping us, Miles, had zero urgency and was completely unhelpful. My friend and I had to tell him to call the mechanic, check on returning vehicles, and contact other locations--basically doing his job for him. Communication was inconsistent, and we kept getting different answers about vehicle availability. To make matters worse, Miles was rude and dismissive during our interactions, especially when we were trying to problem-solve under time pressure before closing. We were told to come back later, then got a last-minute call saying the vehicle was no longer available. We then booked cars through multiple other Enterprise locations, were told they were available, drove there--and guess what? Not available. This happened more than once including at an airport location. How and why does a company keep confirming reservations for cars that don't exist? The lack of communication, coordination, and basic customer service was shocking. This experience was a complete waste of time and incredibly stressful. I would not rely on this location--or their reservation system--if you actually need a guaranteed vehicle.

    *update* spoke to manager and was very unhelpful. Did nothing to remedy the situation. Kept telling…read moreme he needs to talk to corporate and I keep telling him about this urgent matter and just seems like they don't care. There was never a sense of urgency or follow up. I had to call in 6 hours later myself to get an update, all for him to sound annoyed. NEVER BOOK FROM HERE OR ENTERPRISE IN GENERAL Booked a reservation with enterprise, luckily I called in. They had said "they are overbooked and no cars available". They also said that they looked all day to find the car I wanted when I had just booked the reservation 5 mins ago. To add insult to injury, they wanted to put me in a vehicle that's $60/day more than what I had originally booked for (standard elite), and then offered me in a vw Jetta just because it has leather seats when I originally booked for a luxury type vehicle like an Audi. When questioned why was I allowed to even book if they don't have any available, the answer I got was not sure they just like to overbook us.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.6(124 reviews)
    2.9 mi

    Awesome service! Alex, Juan and Prince were all great and very helpful. Thank you !!!read more

    Over the holidays it seems everyone needs a car so every location of Enterprise will be over…read moresubscribed. Same thing happened to me over Christmas 2024 when I was visiting. Pro tip: Do not rely on phone calls because the team members are occupied with onsite customers, this location is consistently short-staffed, and there's no time to answer incoming phone queries. I have to say the young team members left to fend for themselves behaved with grace and good manners. Call out to Faith the sweet lady, Juan who never flinched or showed irritation and Jasson who patiently extra-washed a car to make sure my experience was not compromised. As well the cleaning staff does an outstanding job turning around the steady stream of cars being dropped off. This operation is as difficult as a major airport hub in handling exchanges of vehicles to various different parties over various different periods. I was thoroughly satisfied with the extraordinary way in which the customer service people here handled customers while under duress. I kept the car a second longer period instead of returning it on the date I said I would. Seamless customer experience. The staff drove me to another location in San Gabriel to pick up my car because I arrived later than my estimated pick up time. Great choice of staff Enterprise, please give these priceless young folk a raise so they can continue to work in Pasadena.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Enterprise Car Sales

    Enterprise Car Sales

    4.4(150 reviews)
    0.2 mi

    Overall the best experience I've ever had. The customer service from all the employees was amazing!…read moreI really felt heard and seen when I came in. Kasey was very helpful and went over all the features each vehicle had. From start to finish he made sure my mother and I were comfortable, understood everything being said and made sure overall I was completely satisfied with my decision. Beyond grateful for my overall experience at this location. Thank you so much for helping me get myself into a new car. Your customer service was outstanding and greatly appreciated.

    I recently purchased a car from Enterprise Car Sales in Pasadena and I can't say enough good things…read moreabout the team there. I want to give a special shoutout to Jesus, he pays attention and actually listens to me as a customer. He listens to understand, not "just to respond". Jesus does not come off as "salesy", he was genuine. I complained about the two stickers (one on window and one on back of car) and expressed concerns about having it taken of and leaving scratches or sticker stains. Done. When I came back to the shop and asked about it he always said, "oh I already took care of it for you. Jesus displayed patience and care. He went above and beyond to ensure I felt comfortable and informed at every step. And I also have to mention Lior, the manager, who made sure the entire transaction was smooth and truly went the extra mile to deliver top-notch service especially with the financing part and the Key. The team's dedication to customer satisfaction was evident in every detail, and I'm truly grateful for their hard work and professionalism. Highly recommend them if you're looking for a hassle-free car buying experience!

    Photos
    Enterprise Car Sales
    Enterprise Car Sales
    Enterprise Car Sales

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    Value Rental Car - carrental - Updated May 2026

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