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    Enterprise Rent-A-Car

    2.8 (42 reviews)
    Closed Closed
    Updated 2 weeks ago

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    10 months ago

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    10 years ago

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    12 years ago

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    9 years ago

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    14 years ago

    Needed a car rental till ours was fixed. fast quick and the car was in great condition.thanks enterprise

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    10 years ago

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    12 years ago

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    11 years ago

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    11 years ago

    DJ turned a bad experience into a good one. Not sure I would have renewed my rental if he hadn't stepped in. Thanks bro!!!

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Logan, I wanted to send a thank you to you and your team at the Oswego Enterprise location.

    Mentioned in 2 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.2(33 reviews)
    6.2 mi

    On October 27th, 2023, an employee of this store ran into my parked Corvette with an Enterprise…read morecompany vehicle. Its been over a year now and I still haven't been compensated by the Enterprise Damage Claims unit for the damage or missing out on a year of use waiting for their appraisers to come by who never showed up. Nobody at Enterprise reached out to me at any point of this process. It's always been me making contact and them just kicking the can down the line. Keep telling me they need another week when they've had over forty weeks already. Now they're on the "Checks in the mail" run around acting like it still takes 4-6 weeks for mail to be delivered, when its more like 3 days for regular mail and an insurance check should have been overnighted or at least certified priority mail. Supposedly checks have been mailed USPS three times and FedEx overnight once and they expect me to believe all those got lost when I don't have any issues with other mail being lost. No tracking information was provided for any of them, probably because they haven't actually mailed one. Just wasting more time. They didn't need anything else the first four times the check was supposedly sent, now before sending it a 5th time they suddenly needed a copy of my title for some reason. I was assured multiple times that the check would be here on Thursday, if not Friday at the latest. Its now Monday and I still haven't seen it. Over a year since your company damaged my vehicle and nothing has been done about it except many hours wasted and a season down the drain that I'll never get back. How long could I get away with doing nothing if I smashed up one of your crappy fleet vehicles? I bet your car was fixed right away.

    Kylie and the team were super nice from the beginning of getting my rental. Didn't have any issues…read moreor problems. I was able to pick up and drop off without any issues. I'm super glad I was able to do business with this location. Definitely recommend! great job :)

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0(19 reviews)
    6.8 mi

    This is for the Enterprise Aurora location off 59 by the Shinto. A coyote had a death wish so I…read moreunfortunately needed a rental car. They offered to pick me up and I was able to drop off at the repair shop. Everyone was nice and no big issues. What I didn't like; - minivans/SUVs availabe on the day of my rental were Chrysler pacifica hybrids which are awkward vehicles and get 18mpg - $20/day for extra insurance fir scratches, crashes, etx - pets are not allowed in the vehicles Other than that no issues but I'll update if they arise

    I pray I don't get stuck in another rental because this company sucks. Every time I get put in a…read morerental I'm always screwed in some kind of way finding myself stuck on the phone for hours to get bogus $25 fees assessed. If you get into a rental car from enterprise my biggest piece of advice is to NOT take the expressway. I did all my due diligence adding my rental vehicle to my ipass account to AVOID any and all fees possible communicated thru my enterprise advisor and I STILL got slapped with the bogus fees (3 of them) and currently still waiting to get the 3rd one refunded which the charge will be disputed within 48 hours because enterprise citation department runs on miscommunication and lies. I've wasted over 10 hours of my life on phone calls getting nowhere for this last $25 fee it's ridiculous! The charges were for expressway tolls when I did everything I could and had my rental vehicle added to ipass account already! I refuse to use enterprise next time I get the chance. This is NOT how you do business. I only caught this because I actually check my statements. Most people don't and unfortunately overlook and don't even see these fees and get ripped off. Enterprise knows this and is falsely charging thousands of innocent customers and should be reported by the BBB. Never had to dispute a charge in my life with a perfect credit score but if not resolved within 48 hours I'll be forced to dispute. Never had bigger problems with a company in my life. Do better Enterprise.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.9(25 reviews)
    5.1 mi

    DYLAN EMBODIES GREAT SERVICE, VALUES EVERYONE WHO COMES THROUGH HIS DOORS, AND HAS A CUSTOMER…read moreSATISFACTION MINDSET!!! I originally booked the Oswego Ogden Enterprise location but because they were giving me a hard time, I went down the road to this Aurora Ogden Enterprise. Dylan, while working with another woman in-line ahead of me, greeted me as soon as I walked through the doors even though he was the only one working. There were 4 other customers in that lobby waiting! I saw Dylan treating ALL the clients who came in with respect! Oh, and you know how you can tell when people don't want to help you? That wasn't the case with Dylan. He gave his 100% in making sure all the clients in the lobby were attended to, he made sure they knew they were acknowledged, and that they were satisfied with their rental. Dylan gave me available vehicle options and walked me through the entire rental process, not missing a step! I chose a car that was not yet prepped and he promised a clean time of 10 minutes or less--he delivered on his promise as the car came out clean and ready to go. Dylan is why I continue to trust and use Enterprise's services and he is what EVERY Enterprise should strive to be and provide to their customer. Make Dylan a regional manager or give him a promotion because, Enterprise, this is one of your best employees!!!

    Always always trust the reviews... I figured purchasing a car here would be a great idea lol they…read moresold me a car and exactly 5 days later after a diagnostic I found that my sensor was torn, car had been in a wreck and my back brakes were Bent out of frame..did enterprise try to make it right? No they made me go through my warranty and pay out of pocket to fix the issues... so yea buy and rent at your own risk.

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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