I have used this location to rent a car several times now and I am always impressed by the…read morefriendliness of the staff and how hard they work to make sure each customer is taken care of quickly. They even coordinated with a body shop I was using and I was able to get a discount on the rental and leave the car at the body shop when I picked up my own car. Thanks to Gustavo and Carlos, you both really helped me out.

Fantastic people to work with and they go out of their way to make sure your experience is a great…read moreone!

The office manger was extremely helpful and polite! Car was cleaned and sanitized! Will be back to…read morerent cars from here again!

Renting a vehicle through Hertz was the worst mistake I've made in 2017. As a frequent traveler,…read morerenting a vehicle for my family has never been an issue. I rented a seven passenger minivan online prior to my arrival in Houston, TX. The prepaid up front fees were $190.00. Upon my arrival, the local representative suggested I go with the eight passenger minivan for $45 extra per day. The whole idea behind an eight passenger minivan was to have a more comfortable ride. Traveling with elderly people and children can be a challenge. I agreed to pay the additional $45 per day for the additional "seat". Needless to say, this "upgrade" was a mistake. I ended up with a basic minivan that not only was uncomfortable, but it was malfunctioning! The sliding doors jammed and I had more bells and whistles in my 95' Honda Civic. When I returned this "upgraded" minivan on Thursday, I let the gentleman at the front desk know about the issues with this minivan. He was nice enough to tell me, " we are aware of the issues and there is a recall out on this vehicle". Of course this information was never relayed to me at the beginning of my trip. At this point, my rental turned out to be $620 for five days. That's $124 per day for a low end minivan with 1/2 of an additional seat, recalled doors and busted mirrors. Turo, a local competitor had the Infinity Qx80 for $70 a day. Instead, I ended up hustled into a Toyota Sienna for $124 a day. To top this off, I had to deal with incompetent Hertz representatives from start to finish. I attempted to address the situation initially but the manager refused to resolve the mess his staff created. I will never use Hertz again and I will make sure that none one my friends, family and even clients ever use you guys.

Arrived at 12pm to pick up my rental and door was locked. Facilities closes at 2pm, so no one at…read morethe branch is unacceptable. Work for pharmaceutical that uses National exclusively. I've rented from this same location a number of times. Really hoping this is a one-off but customer experience at this location has been very touch and go. Corporate should evaluate the staff here and rehire accordingly

Had an issue with my vehicle I picked up at MDW airport. The office was closed but Jessica from the…read moreenterprise office next door greeted me in the parking lot and helped me swap out the vehicle for something that was in better working order. No questions asked and she made the process seamless.

Rude customer service - car smelled terrible - price ended up being $200 more than quoted and…read moresigned off for. Corporate customer service can only undue so much of what they have done at the site level. If you have the choice rent from somewhere else.

- Budget car rental seats were wet. Front passenger side and back passenger side were wet…read more - my son' s pants got wet twice sitting on the seat - my suitcase got wet (windows were closed). My baby's formula box got wet - upon renting the car at the beginning, all the seats in the back were dirty. I had to clean them myself. - while driving the car, an error warning appeared several times for the airbag - a huge safety issue

Rented the most disgusting minivan from here while our main vehicle was being repaired. Minivan had…read morenot been cleaned between rentals and had food and sticky residue all over the back. There was damage on the outside visible and noted by employee. My husband took a video of exterior as we always do for proof. Fast forward to after we dropped the car off (in better and cleaner condition that we rented it in) they claimed we dented the exterior. My husband showed the manager the video with proof it was there when we rented it. They agreed. A month later we received a hefty bill for damages to vehicle from corporate Enterprise. We are obviously disputing that as well, but you have lost an Enterprise customer thats for sure. What a bunch of scammers.

We rented a vehicle for a 2 week road trip and went to enterprise in st Charles off of Rt 38- the…read morestaff was very friendly and helpful. we had a great experience.

1-Star Review for Enterprise Rent-A-Car - Manager Cody…read more If I could give zero stars, I would. My experience with the manager, Cody, was absolutely unacceptable. From the moment I walked in, he was dismissive, rude, and made it clear that customer service was the last thing on his mind. He talked down to me, ignored my concerns, and acted like I was an inconvenience rather than a paying customer. Not only was Cody unprofessional, but he also showed a complete lack of accountability when issues with my rental came up. Instead of offering solutions, he gave me attitude and excuses. It felt like he was doing me a favor by even speaking to me. I've rented from Enterprise before and never had a problem -- until now. If this location wants to keep loyal customers, they need to seriously reevaluate who they put in charge. Cody is the reason I'll be taking my business elsewhere and advising others to do the same.

I originally booked with this Oswego Enterprise location. However, upon a reserved vehicle pickup,…read morethey demanded to have my auto insurance policy number. The man there said it's a new mandatory policy. He said without the insurance information, no one can ever rent a car through Enterprise. I went back in and told him the website states otherwise but he kept saying it's their new policy and they can't do anything about it. So, I told the guy, that I'll take my business elsewhere. I went down the road and received NO issues. Never renting through this location again.

Customer service was great at Aurora IL in Northgate plaza ! The guy at the front desk, Cruz was…read morevery helpful and informative. Great attitude and great customer service!

Don't rent from this place!!! Their policy is to heavily overbook at cheapest rate and upgrade you…read moreat the counter when they tell you they don't have the car you booked. The day I went to pick up my car, they said they had 28 bookings for the day and only 3 cars available. Those cars were all at highest rate. Because I protested, they declined to even offer me one of those cars. The clerk walked away from me when i got Hertz customer support on line and they asked to speak with him. Unbelievably rude! Sounds like a great class action suit, but the fine print in the rental agreement specifically states you agree not to file a class action suit. Upon further investigation, I learned that that is enforceable, so you're screwed.

Stay away unless you are moving locally. If you rent a truck for a long distance move they will…read moregive you the worst truck they have to get it off their lot. The truck i received was not in good repair and the owner of the ice rink made jokes about it. The truck was unsafe to drive on the highway and I would never use this location again

I can't sing higher praises of this company and their dedication to taking a car from gross to…read morelooking like brand new. We had two cars detailed in the last month: a 2016 Passat and a 2011 Sonata. The guys are so accommodating with dropping off the car the day before our appointments and working their fingers to the bone on the interior and exterior to make the car just beautiful again. The cars are safely tucked inside their building while they are in their possession. You will not be disappointed with the care, professionalism, and work they do! I am one very, very happy customer and will be back in the future.

They did great work. Our car looked just like new when they finished. I highly recommend.read more

This review is for Tobias King and Blair Berg…read more If you want to have a comfortable experience and be directed to the right car at the price you are willing to pay, see Tobias King, Sales Consultant at Enterprise Care Sales in Aurora. Tobias actually became a friend along the way. He patiently listened to what we were looking for, then brought the car up for a test drive. He answered all of our questions. We felt as if we could leave at any time, which is different from previous car purchase experiences. But we didn't want to leave because we were learning so much. Blair Berg gracefully walked us through financing and we obtained a better loan than we expected. Thanks to both Tobias and Blair for such a comfortable experience. John and Barb

I highly don't recommend this location 4000 Ogden. I worked with someone great but this location…read moreprovided the worse service ever. I put a down payment on a vehicle to hold it a week before I picked it up. When I picked it up and got it home the car already had issues so I had to take it back. A random lady from the place called me to tell me the car was ready to be picked it but she couldn't even explain to me what was wrong with the car told me that's not her department. They gave me a loner car on full tank and i gave them my car on half i returned they car back full tank and they returned my car back on E don't know how that was fair and the lady again told me that's not her department i hate the experience i went through with this enterprise.