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Hertz Rent A Car

2.3 (6 reviews)
Closed 9:00 am - 12:00 pm

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2 years ago

The office manger was extremely helpful and polite! Car was cleaned and sanitized! Will be back to rent cars from here again!

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9 years ago

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11 years ago

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9 years ago

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11 years ago

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13 years ago

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.3(4 reviews)
3.4 mi

I was dealing with a "not at fault" accident and had a claim against the other person's insurance…read morecompany. His company is networked with an auto body shop that is connected to this Enterprise location. At first, the experience seemed fine - but it was near the end that it completely went downhill. Lauren Santelli is the manager here and I worked with her with the entire process. She explained to me the details and I made sure that I wasn't getting charged for anything that I didn't need. The insurance was to cover my expenses in full. She did ask if I wanted prepaid fuel - which means I would not have to fill up the tank at return. I did get that and would have to pay that out of pocket and nothing else. There were times during my rental period where I did have to contact Lauren and the phone line was busy. I do think it's hard to get into contact with Enterprise if you aren't putting in the effort. One time, Lauren had left me a message to call her back same day and that she would be in the office until 5pm. I received the message 5 mins after she called and tried to reach her back, but was unable to same day. It took me the next couple of days to reach her again. That's not very convenient especially when you want quick communication or questions answered right away. My rental period was supposed to be aligned with when the auto body shop was to be done with my car repairs. The day before I was supposed to return back the rental, the shop notifies me that my car would not be ready until a week later. I called Lauren right away and told her about the situation, she said I would have to contact the insurance myself to explain why I would need an extension on the rental. I didn't want to deal with the other's person insurance and by making MY own arrangements, I decided I would return back the rental without getting my car back and figure something out myself. It wasn't convenient for me but I didn't want to pay out of pocket for an extension on an accident that wasn't my fault. I have to re-mention that. Enterprise didn't seem to want to help me at that point in getting an extension. The day I returned their rental, I was helped by Benji who I explained the situation and he responded that if I had let them know I needed an extension, they would have done it for me. Well, that's not what Lauren told me. She made it seem like it was an inconvenience to her and that I needed to do everything myself. I'm already stressed out with my car repairs taking longer than it should be and I don't want to be dealing with more issues. Especially on a rental that was not equal to my car getting fixed (MUCH smaller) and when they gave it to me, didn't even have a full tank of gas to begin with. I hope this is the last time I would have to get any service from this Enterprise.

Anthony and staff were awesome. After having a bad experience with the Enterprise location in…read moreDekalb, I contacted this location while leaving the Dekalb location and within 10 minutes, he had contacted Dekalb, got the information and called me back letting me pick what time to pick up a car. When picking up the car, the process was seamless. I was then able to leave the car at the Body Shop that was fixing my car once mine was complete. I would recommend this Enterprise location!

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Hertz Rent A Car - carrental - Updated May 2026

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