I have used this location to rent a car several times now and I am always impressed by the…read morefriendliness of the staff and how hard they work to make sure each customer is taken care of quickly. They even coordinated with a body shop I was using and I was able to get a discount on the rental and leave the car at the body shop when I picked up my own car. Thanks to Gustavo and Carlos, you both really helped me out.

Fantastic people to work with and they go out of their way to make sure your experience is a great…read moreone!

Excellent service! We've rented a lot of cars here & Deirdre has always taken excellent care of us!…read moreNew cars that are clean & well maintained. Great deals, especially if you choose the pay in advance option online. Highly recommended!

I reserved a truck online and received a confirmation. When I arrived to pick it up, they said they…read morehad no trucks available. A few days later, my credit card was charged $150 no show charge. If you need a truck, go to the U- haul across the street.

I was dealing with a "not at fault" accident and had a claim against the other person's insurance…read morecompany. His company is networked with an auto body shop that is connected to this Enterprise location. At first, the experience seemed fine - but it was near the end that it completely went downhill. Lauren Santelli is the manager here and I worked with her with the entire process. She explained to me the details and I made sure that I wasn't getting charged for anything that I didn't need. The insurance was to cover my expenses in full. She did ask if I wanted prepaid fuel - which means I would not have to fill up the tank at return. I did get that and would have to pay that out of pocket and nothing else. There were times during my rental period where I did have to contact Lauren and the phone line was busy. I do think it's hard to get into contact with Enterprise if you aren't putting in the effort. One time, Lauren had left me a message to call her back same day and that she would be in the office until 5pm. I received the message 5 mins after she called and tried to reach her back, but was unable to same day. It took me the next couple of days to reach her again. That's not very convenient especially when you want quick communication or questions answered right away. My rental period was supposed to be aligned with when the auto body shop was to be done with my car repairs. The day before I was supposed to return back the rental, the shop notifies me that my car would not be ready until a week later. I called Lauren right away and told her about the situation, she said I would have to contact the insurance myself to explain why I would need an extension on the rental. I didn't want to deal with the other's person insurance and by making MY own arrangements, I decided I would return back the rental without getting my car back and figure something out myself. It wasn't convenient for me but I didn't want to pay out of pocket for an extension on an accident that wasn't my fault. I have to re-mention that. Enterprise didn't seem to want to help me at that point in getting an extension. The day I returned their rental, I was helped by Benji who I explained the situation and he responded that if I had let them know I needed an extension, they would have done it for me. Well, that's not what Lauren told me. She made it seem like it was an inconvenience to her and that I needed to do everything myself. I'm already stressed out with my car repairs taking longer than it should be and I don't want to be dealing with more issues. Especially on a rental that was not equal to my car getting fixed (MUCH smaller) and when they gave it to me, didn't even have a full tank of gas to begin with. I hope this is the last time I would have to get any service from this Enterprise.

Anthony and staff were awesome. After having a bad experience with the Enterprise location in…read moreDekalb, I contacted this location while leaving the Dekalb location and within 10 minutes, he had contacted Dekalb, got the information and called me back letting me pick what time to pick up a car. When picking up the car, the process was seamless. I was then able to leave the car at the Body Shop that was fixing my car once mine was complete. I would recommend this Enterprise location!

We had my wife's SUV in a while back for a wheel bearing going bad. Tony notified us, and showed…read moreus, the other worn suspension parts on the car. They had everything replaced quickly with high end parts for a reasonable price. Very satisfied. On a separate occasion, when I was out of town for work, they removed the rear seat of the same car for my wife when something was spilled so she could clean it, then they re-installed the seat when she brought it back. It was a huge help to her. Very nice to know there are places like this that take care of people like family.

Absolutely the worst service in the area. Make sure you go to a different car repair for a second…read moreopinion. This service will charge you for any kind of unnecessary repair. DO NOT pay for something that does not need to be done. I have learnt how good my car was until I took to a different car repair shop. Never ever this service.

Stay away unless you are moving locally. If you rent a truck for a long distance move they will…read moregive you the worst truck they have to get it off their lot. The truck i received was not in good repair and the owner of the ice rink made jokes about it. The truck was unsafe to drive on the highway and I would never use this location again

This is the second time we have used this service and we will keep using them. The bus was…read moreimmaculate and our driver Dante was fabulous. We all had an amazing time!

We had a wonderful experience with Midwest for our daughter's wedding. They provided two coach…read morebuses to shuttle guests between the hotel and venue, and everything ran perfectly. The buses were clean, comfortable, and always on time, which made the evening stress-free for everyone. Mel and Amy, the coordinators we spoke with by phone, were especially helpful--friendly, knowledgeable, and very professional. Their clear communication made planning easy. We highly recommend this company for any event requiring reliable group transportation.

Customer service was great at Aurora IL in Northgate plaza ! The guy at the front desk, Cruz was…read morevery helpful and informative. Great attitude and great customer service!

Don't rent from this place!!! Their policy is to heavily overbook at cheapest rate and upgrade you…read moreat the counter when they tell you they don't have the car you booked. The day I went to pick up my car, they said they had 28 bookings for the day and only 3 cars available. Those cars were all at highest rate. Because I protested, they declined to even offer me one of those cars. The clerk walked away from me when i got Hertz customer support on line and they asked to speak with him. Unbelievably rude! Sounds like a great class action suit, but the fine print in the rental agreement specifically states you agree not to file a class action suit. Upon further investigation, I learned that that is enforceable, so you're screwed.

Khalil is fantastic. I use him whenever I go to the airport or need a ride. always on time, fair…read moreprices and great drivers. cars are in perfect conditions.

Left our daughter's ear buds in the car and they were nice enough to meet up with me and return…read morethem. Great service!