Renting a vehicle through Hertz was the worst mistake I've made in 2017. As a frequent traveler, renting a vehicle for my family has never been an issue.
I rented a seven passenger minivan online prior to my arrival in Houston, TX. The prepaid up front fees were $190.00. Upon my arrival, the local representative suggested I go with the eight passenger minivan for $45 extra per day. The whole idea behind an eight passenger minivan was to have a more comfortable ride.
Traveling with elderly people and children can be a challenge. I agreed to pay the additional $45 per day for the additional "seat".
Needless to say, this "upgrade" was a mistake. I ended up with a basic minivan that not only was uncomfortable, but it was malfunctioning! The sliding doors jammed and I had more bells and whistles in my 95' Honda Civic.
When I returned this "upgraded" minivan on Thursday, I let the gentleman at the front desk know about the issues with this minivan. He was nice enough to tell me, " we are aware of the issues and there is a recall out on this vehicle". Of course this information was never relayed to me at the beginning of my trip.
At this point, my rental turned out to be $620 for five days. That's $124 per day for a low end minivan with 1/2 of an additional seat, recalled doors and busted mirrors.
Turo, a local competitor had the Infinity Qx80 for $70 a day. Instead, I ended up hustled into a Toyota Sienna for $124 a day. To top this off, I had to deal with incompetent Hertz representatives from start to finish. I attempted to address the situation initially but the manager refused to resolve the mess his staff created.
I will never use Hertz again and I will make sure that none one my friends, family and even clients ever use you guys. read more
