Friendly staff - made it easy and fast Not a typical late…read morenight staff No more thoughts let me stop writing please is that enough characters???

I would give this company a zero if I could. Do not rent from them under any circumstances. They…read moreliterally told me my spouse was included in the rental agreement for no additional charge. I only noticed when I got home and when I called them the rep, who was incredibly rude, said, "dispute the charge, we don't care". I rent about 30 cars per year and I will literally walk before I would rent a car from this company. I normally use National which stands by their rentals and the customer service is second to none. Shame on me for straying from my long-time rental company.

We just rented a car for 6 days with Alamo. It is always a pleasure to deal with the Alamo staff at…read moreOhare Airport! The only reason I didn't leave 5 stars is that the car we rented had a severe smell, probably from anti freeze. We made the gentlemen at the airport aware of the situation so no one else would rent the car without someone checking out the car. I will never hesitate to rent from Alamo! Great customer service!

I am just a mother trying to get my 22-year-old daughter home to SC from Chicago…read more I rented and paid for in full a rental car for my 22-year-old daughter. When she went to pick it up, she was told that she had to pay another $400 fee for being a (brand-new) Chicago resident. The manager, Alexia, was yelling at my daughter, who was crying and just needed help, saying "sorry, I just can't help you." I tried to problem solve on the phone, from SC mind you, saying that I would send her the money and she could use her card. Again, Alexia said no, she wasn't renting her the car. I am super disappointed in Alamo, the people working there, and all in all Chicago for upcharging people because "well, that's our policy." Shame on you Alexia! I will never understand why people of Chicago are so rude!

Quick, ready, no long lines, definitely a step up from other companies…read more First floor access and large hello signs help. There were so many cars but well marked by numbers above and below the cars. Lots of staff walking around before pick up and after. Car was clean and ready to go. Checkout was easy and friendly. Check in, dropping off was even easier. Although a little pricier than competitors, well worth the money.

Scam alert! Be…read morecareful there is a new scam going on at airport car rentals: we were charged a cleaning fee of 75 dollars at Hertz O'Hara airport car rental. This is ridiculous as our car was spotless. Check your bills and refuse this cost.

Surprisingly great experience. I generally hate renting cars - why take the risk and deal with the…read morehassle when there's Uber/Lyft everywhere. But for this trip, I had some long drives that would have been cost prohibitive with rideshare, so I bit the bullet. I was most happy with the check-in process. I was able to do most of it online, so the pick-up at airport was fast and easy. Most importantly, they didn't try to scare me into buying unnecessary insurance or TollPass transponders. The rep showed me how to pay my tolls by plate online, and never mentioned any extras. Thank you! I had selected the premium car category, and I had the choice between an Audi S5, Alfa Romeo Giulia, and Hyundai Genesis. I picked the Audi and it was clean, well equipped , and in good condition. Apple CarPlay worked great, which basically covers everything these days - maps, radio, bluetooth calling, etc. Drop off was just as fast, and the rental car area is a short tram ride away from the Terminals. Overall easy peasy and price was competitive. I'd rent from them again, which I can't say about most of my car rental experiences.

This billing issue started in December 2025. I rented from Enterprise at O'Hare Airport, paid in…read morefull, and received a receipt showing no balance due. Even so, I was later billed over $600, had to dispute it, and the charge was eventually refunded. After that, I was contacted again about the same balance, saw another charge appear, and even received a letter saying I needed to pay or risk being banned from renting with Enterprise. Escalations then told me they could not see the charge and said I should dispute it with my bank. Very stressful and disappointing experience.

Oh my!! Why are the ratings so low!!?!?!?…read more We booked our Budget rental through Costco Travel bc nothing says "vacation mode" like using your bulk-membership powers to score a great car deal!! The process was smoother than a Costco rotisserie chicken!! At O'Hare, Linda at the Budget counter greeted us like a car-rental fairy... only to announce that our reserved vehicle was not available. But no worries.... she upgraded us to a choice between a Jeep, Hyundai, or Mazda, at no additional cost. We picked the Mazda CX-50, a ride so smooth it felt like it was gliding over buttered pavement!! After paying, Linda sent us on a small adventure to take the escalator to the 2nd floor, go through the parking garage, and find our chariot w the keys already inside. We also rented a hotspot (just in case we were in an area with no phone signal) which we didn't actually need bc apparently Chicago has better signal than a Verizon tower. Over 3.5 days, we drove w five people all around North Chicago, only spending $30 on gas , which in 2025 feels like a miracle!!! Return was a breeze: signs, attendants, and no drama. In short: great car, great price, and Linda deserves a raise!! *Pro tip: Get the pre pay for the tolls!! You are in uncharted waters (if you're not from this area) and trust, there are lots of different freeways and toll roads in this area!!! You have been warned!!!

Chicago had a ground stop, I advised Budget I would get my car around 7 pm from the previous 5 pm…read moreappointment. Budget over charged me $85. Even though I advised them. Chicagos fault. Then the fave me a car with NO fuel. Yep, no fuel. While on a country road I looked fine to see no fuel. Who rents you a car with No fuel. Luckily I had just passed a fuel station, turned around, got fuel. Now turning it back in with only a portion of my fuel used. They are getting it back full compared to how I rented it. Lulu from Budget advised if I get it empty bring it back empty. But that can't happen because I didn't use it much. This is the second issue I've had with Budget. They are the same company as AVIS . Same owners. So why ????

Chicago Midway Airport. I'll never use Dollar again. 20…read moreminute wait for someone to even show up at the counter. Confirmed reservation, waiting over 30 minutes and counting to get our car...

I booked a reservation through triple A's website. Unknowingly triple A reserved a car through…read moredollar rent a car. I did not agree to this, but I went along with it because I was on a trip in Chicago so I needed a rental car. I had agreed to book for a certain price. Upon arrival I was greeted by a gentleman at the dollar counter. He tells me there will be $500 deposit, which is absurd by the way ; other rental agency don't charge nearly enough for a deposit, anyways come to find out I am being charged $900 almost a thousand dollars for one week in a tiny car?! This is ridiculous and when I call to sort this out; the counter in Illinois O'Hare airport is deliberately hanging up my calls!

April was great! Upon returning our car, she noticed we had two car seats and offered to drive us…read moreto our terminal, then drop the car off for us.

I booked this at this car rental solely based on price. I booked a red eye flight and arrived at…read more5a.m. Dollar opens at 6a.m. it is conveniently located at the Ohare airport with all the car rentals. You will need to take the sky train and it is past terminal 5. Once you get off is at the lower level. What is confusing is they have a booth in the parking lot and at the Dollar counter inside the building where all the other rental agencies are. Don't had to the booth. It's a shell of nothing. Just go to the counter. Dollar shares with Thrifty Car rental. The agent works with both companies. I was the first in line some my flight was early. The staff were there 15 minutes before 6a.m. Yet at 6a.m. they didn't open. Strange. The guy that help check is in did the bare minimum. Did not explain a thing. The nice thing was he was not pushy about upsetting anything. He just wanted to get it over with. We were the only ones in line. Why the 4 stars? The price and we got an upgrade to a midsize car that was in great shape. It was a Toyota corolla so I'm not so sure it was mid size but it was fine.

I've been an Avis preferred member since 2001, and this is the worst office I've ever been to…read more No car was assigned when I got there. Took the associate a bit to assign a car (he was new, not his fault). Gives me a spot number for a white Acadia. Car is a white Equinox when I get there. Less than half a tank of gas and is dirty inside. Go back and get a different car from a second agent. He's much faster and says to choose the white Acadia in a different spot. It's a black Acadia, but the key says it's white (license plate number matches the keychain and says it's a white car too). It also smelled like weed. I find out the next day there's no wiper fluid in it. Now, I don't blame the desk personnel for this stuff, but the car refresh team needs some help.

Midday, three days before Christmas, and they have four people working to cover both the Avis and…read moreBudget rentals with like 30 people in line. The sent a text a day or two before to rental inviting me to enter my driver's license information to reduce my time at the counter, but there's no way that actually saved me time. I was at the counter for 10-15 minutes waiting. The only reason I give them three stars is because they had a minivan and honored that reservation--unlike Hertz, which I originally rented from and called me on Friday for a Monday rental to tell me they wouldn't have the car I rented. Though I will say that whilst I was waiting at the counter for the car (after she had called to the garage or whatever to request they get a minivan ready) the employee asked me if a seven passenger SUV would work or if it had to be a van, so that did not make me happy. In the end, however, they provided me with the van that I had rented. The car smelled weird, though, at least to me. If I was flying into O'Hare, it probably wouldn't be an issue to get a car. But as a resident, it's a hassle. The only vehicles that are permitted to enter area rental car building are shuttle buses, so if you have someone pick you up or take a taxi or ride share, you have to meet them in the kiss and fly lot at the end of the building. It was a bit of a hassle getting a Lyft to figure out where I was after the cab that the Avis woman had called (which was going to charge me $27 to drive fewer than four miles to my home) didn't show up. It also makes drop-off difficult; the friend who dropped me off took me to the rental garage because we didn't know any different and so I had to hop out in a weird spot in the garage to find my way. Hopefully if you rent from there and you read this, you'll know to have them drop you at the kiss and fly. All this is to say, I would rather rent from a free-standing car rental location than mess about at the airport.

I've been to ORD many times, but this was one of the rare times I was staying in the area and…read moreneeded to rent a car. I chose National, because they are my preferred rental car company. Picking up was easy and the staff in the area assisting were helpful. But getting thru their exit gate was a bad experience! It took so very long and I even switched lanes to try to get a better lane. What I found most upsetting was that there was only 1 vehicle in each line, but the amount of time it took to check out was unreasonably long! As for the vehicle I got - it was ok. Nothing special, a full size Chevy pickup. Checking back in to drop the car off was easy, I simply parked and got out. But I normally get an email receipt within a minute and as of now, I've not gotten any email from National with this receipt, which I need to file my expense report. So, I might have to end of calling, which is a frustrating waste of time! Overall - this is not the type of service I expect from National, as it's not the type of experience I've received in the past. ***BTW - National Rental Car - when you reply, don't offer up the cliche response, say something with valid, actionable substance!

Sam at the O'Hare location was extremely helpful this morning (2/16/26). He literally ran up to our…read morecar when returning and assisted by correcting a fuel charge that was created by a mistake at the pickup location in Bloomington, IL. Sam apologized even though he was not at fault and provided outstanding, friendly service.

If you can avoid the airport facility, I'd advise it. FOX (don't know about other providers) added…read morewell over $100 of additional "facility fees". Which is bull, that should have been included in the original quote. But, they want to suck you into the contract. We asked to cancel the contract and because we used Expedia (FOX doesn't make it easy to rent directly thru them), we were told we'd have to talk to Expedia and hope for a refund. I feel sorry for O'Hare travellers, FOX is definitely preying on a relatively captive customer base. Get ALL the fees in advance if you can. Even better, look for a facility nearby the airport

FRAUD ALERT: AVOID THIS COMPANY COMPLETELY…read more They will charge you for smoking fees even if you didn't smoke. They will charge you $492 and not tell you about the charge to try to hide it from you. I don't smoke. They're trying to finance their car detailing and make profit by pretending the final charges are the final charges and then later adding the charge with no notification from them. The employee name documented in this fraud is Maureen C in conjunction with the manager on duty 11/25. The car is noted 11/18 for detail (Not when I dropped off the car at all) and then in documentation 11/25/25 which is also not when I dropped off the car. 11/18 I wasn't even in the country. My rental began much later in that week. I had to call a Philippines hotline to find out what the charge was even about and they emailed me the charge details. I'll provide the photo of the employee and supposed car. Additionally, the car in the photo is grey despite the car I rented being white. The hotline refuses to give contact info to the actual ORD center but promises to email them. You have no way to dispute with them. I will contact an attorney. Additionally, this company tries to get you to sign off on all damages to the vehicle before driving off. This too is fraudulent. VIDEO RECORD ALL EXTERIOR AND INTERIOR OF THE VEHICLE WITH THE EMPLOYEE PRESENT. Plenty of exterior damage was present and the employee tries to get you to sign off on no damage being present so they can use your credit card for charges to their damaged exteriors and interiors. You can't even mark the paper yourself. ALWAYS USE A CREDIT CARD TO PROTECT YOURSELF.