Make sure you take a video of the whole entire car before you leave the lot with the FLASH ON. They…read moreWILL attempt to charge you for damages not caused by you. First car rental that makes renting a car a hassle. Protect yourself! The staff does not take customer concerns seriously, tries to blow you off in a friendly manner of course. Jan please message me directly. Your business profile does not provide a message option.

I wish i could give a 0, this is my first time to rent from Sixt out of so many rental car options,…read moredisappointed, nothing else. First of all, at the day of pick up, no one even worked at the Sixt office in the parking garage where the other rental car company all have someone working in the small office, we had waited for 10 mins, call the customer service, still no one came to assist us. Secondly, when we got the car, my husband saw some scratches and dent on the car, he took a video, but when we return the car, the lady who inspected our card found 3 spots that has dent, she circled those and told us the charges are $49.18, we were like we have a video, the car has those dent when we picked it up, she said she doesn't care but her system doesn't have those dent, she suggested us to talk to the customer service and forced us to sign the bill, we had to leave to catch our flight, so we signed the invoice and didn't argue too much thought we could send an email to deal with the customer service, which unfortunately we did but no reply and the final invoice was still showing those charges. will not rent from Sixt again, that's for sure, we have been using so many different rental car company, most of them are ok to good, sixt is the worst, they lost a customer who rents cars all the time because of business.....

Idk why but this was the most pleasant rental car experience I've ever had....from front to end!…read moreStaff was super friendly from checking in to retrieving the car to returning the car, I felt like I was in the twilight zone since this is never the case when I rent a car at Midway. Good selection of mid size SUVs and booked on Costco Travel for a cheaper rate.

Overall great experience and always affordable! We were provided with a Hyundai Palisade with very…read morelow mileage. Since the Alamo counter was closed, we were redirected to the National counter where the staff was incredibly friendly. We were even given an additional discount as the rates were much better for the July 4th weekend, and we had booked our trip 1 or 2 months ago when the rates were high. That was a great way to start a trip. Overall the vehicle was great and fun to drive especially being new it had the assisted driving (ADAS) which made the long drive relaxing. There was a small windshield crack (under an quarter of an inch barely visible), and while their policy only requires reporting damage over two inches from prior experiences, I made them note it on the record before I took the vehicle from the lot just to be on the safe side. Returning the car was a breeze, just drove straight in, unloaded our bags and off to catch a plane

Needed a car to rent for twelve days for my wife and me during our 10 day upper Midwest road trip…read more Decided to spurge a bit to get a nicer car, and surprisingly found the Hertz at O'Hare to have the best price for an airport rental of a luxury mid-size SUV (Volvo XC60 or comparable) at $572.32. I booked directly with them and there was no mention of additional charges collected at time of rental, just that it had to be prepaid and was non-refundable. We had the last Delta flight from LAX to ORD so my wife, her mom, and I got into Chicago around midnight. The Airport Transit System (train) will take you to all the terminals and multi-modal facility where all the rental car agencies are. Terminal 5 is the last stop before it, and the train cars were pretty full by the time it came to us, even this late. We had to abandon our luggage cart, and hand-wheel our luggage, finding space. I've been a member of the Hertz Gold program for a while, back to my corporate days, and knew to skip the rental counter and go directly to the garage to see my name in lights. It didn't matter since, the main rental counters were all closed this late at night, so everyone had to go to the garage. Sure enough, my name was listed, but instead of showing where I could pick up my car, it said to see the counter attendant. There was only one person there, and there was a line. Once it was my turn, it turned out the car wasn't ready for us. I think they don't want to have the XC60 for others to choose, so they had to get it 'from the back'. It didn't take very long to do that, and everyone was perfectly civil about it. However, they hadn't checked me out, so when we got to the gate to leave, we had to do the checkout process with the attendant (she was not happy since someone before hadn't their job). We went through a car scanner which recorded the outside condition of the car. As for the trip, I was really happy with the car. It had some of the most comfortable car seats I've ever used (fully adjustable for both upfront seats, with lumbar support) and the back seats were heated. The power moon roof was so large, though we couldn't use it much open since it was hot and sunny during our trip. It also surprisingly didn't have wireless Apple Play, so had to find a USB-C cable, and then it worked fine with Navigation and Spotify. It was a really good trip, and the SUV had a lot to do with that. Bringing the car back, once you got close to O'Hare, it was important to follow the signs for rental car return, vs following the directions on Google Maps. We passed through a similar car scanner when we entered the lot. We didn't have to wait for anyone to check us out, just leaving the keys on the dash. For once, we didn't forget anything in the car. We got an itemized bill by email in a couple of hours. We took the train back to Terminal 5. A couple of days later, we got another email saying that the car had been returned with no damage. However, they also charged the additional money as well, so I opened up an incident to explain the charge. We'll see where that goes. Stats: 10 states visited (IL, WI, IA, MO, KY, TN, AR, MS, OH, IN), missing two of the Mississippi River States (MN, LA). 7 gas stations visited on trip, $294.20 spent, 72 gallons used, 2,133 miles driven.

Hertz, in general, is fine. The customer service at this specific location (Hertz), is total…read moregarbage. The guy at the counter inside the garage, was a total A-hole. Big Caucasian guy, about 250lbs, really short hair, tattoos all over both of his arms, totally visible flakes on his hair. No "hi," no "hello, I'll be with you in a minute," no "sorry for the wait," no nothing. If the guy was having a bad day, well, don't take it out on the customers. The rude dude clearly didn't want to be there, and wasn't willing to listen to anything the customers had to say/ask. It's sad to know that people from outside of Chicago arrives at O'Hare and this guy is one of the first people that they have interact with, because these people will think "wow, Chicagoans suck!"

RECOMMENDED: Enterprise Rent-a-Car on W. Zemke Blvd. has always treated me well. I have rented…read morethere multiple times during my trips outside the country (conveniently located next to Chicago O'Hare Airport with connecting terminal trains). Best of all, they never cheat me by giving me a lower quality vehicle than the one that I paid for. As a bad example, some other rental places will provide you with a Compact car even though you booked an Intermediate/Standard car. This location does not do that! This review originally written in English (USA) language. This is my opinion based on my own personal experience with this business. If you don't like my feedback than you need to grow up.

Very quick and easy process for picking up our rental car at Chicago's O'Hare airport. You take the…read moretrain to the rental station and everything you need is right there. Service was fast and friendly. The first car they took us to smelled like cigarettes, but we were quickly given a different car by the attendant. Drop off process was also very simple and fast.

Rented a midsized SUV from 6/2 through 6/24/26. The car (a Ford Escape) was clean, ran well and got…read moreover 37 mpg during our trip. Check in at the counter was OK, the woman manning it was covering 2 brands and was stressed out. The gentleman who we got the car from (pick up area) was great and did a fine job giving us a choice of the SUV's available. Leaving the lot was easy. Our return was also great. The gentleman who checked us out was quick and friendly. The amount charged was what I expected and the train ride to and from the terminals was very easy. Would recommend Budget

Chicago had a ground stop, I advised Budget I would get my car around 7 pm from the previous 5 pm…read moreappointment. Budget over charged me $85. Even though I advised them. Chicagos fault. Then the fave me a car with NO fuel. Yep, no fuel. While on a country road I looked fine to see no fuel. Who rents you a car with No fuel. Luckily I had just passed a fuel station, turned around, got fuel. Now turning it back in with only a portion of my fuel used. They are getting it back full compared to how I rented it. Lulu from Budget advised if I get it empty bring it back empty. But that can't happen because I didn't use it much. This is the second issue I've had with Budget. They are the same company as AVIS . Same owners. So why ????

three stars for effort and a story that ends well, but if it hadn't, it would barely make 2…read more so we arrived at O'Hare after a long journey of more than 25h, with an email indicating fully-paid booking of a SUV for our time in the windy and dairy cities of the US of A. a shuttle to the pick-up centre, and we arrived at an old office with just enough air-conditioning to keep the heat at a doze-inducing but not uncomfortable temperature. but one-point-five hours of sitting (pity those who were later than us and didn't get seats) and all we were told was that they had no car for us, and we would have to wait a night before going the next day to hopefully pick up a car. but, I have an Asian mother who certainly represents the best of the Tiger breed, and she negotiated (or battered, depending on which side you're on) until the manager went next door to Hertz and got us a car at their own expense. and I know it was definitely more than we had paid for dollar, which was really quite good value. we definitely weren't the only ones there with this issue - I heard at least two more families with the same issue (what else to do but eavesdrop when there's no wifi), and this was in a space of 4-5hours. after dealing with my mother, the lady at the counter (and it must be said that she and the manager provided decent service in dealing with the mix-up) said "hallelujah, she's leaving!" - and yes, after nearly 5 hours, we finally managed to.

Give the deposit back in a timely manner and close out the contract as soon as the car is dropped…read moreoff.

April was great! Upon returning our car, she noticed we had two car seats and offered to drive us…read moreto our terminal, then drop the car off for us.

I booked this at this car rental solely based on price. I booked a red eye flight and arrived at…read more5a.m. Dollar opens at 6a.m. it is conveniently located at the Ohare airport with all the car rentals. You will need to take the sky train and it is past terminal 5. Once you get off is at the lower level. What is confusing is they have a booth in the parking lot and at the Dollar counter inside the building where all the other rental agencies are. Don't had to the booth. It's a shell of nothing. Just go to the counter. Dollar shares with Thrifty Car rental. The agent works with both companies. I was the first in line some my flight was early. The staff were there 15 minutes before 6a.m. Yet at 6a.m. they didn't open. Strange. The guy that help check is in did the bare minimum. Did not explain a thing. The nice thing was he was not pushy about upsetting anything. He just wanted to get it over with. We were the only ones in line. Why the 4 stars? The price and we got an upgrade to a midsize car that was in great shape. It was a Toyota corolla so I'm not so sure it was mid size but it was fine.

The guys at the rental return were great on Sep 28 around 10:30 AM. I happened to mention I was a…read morelittle slow because of my knee injury. They immediately offered to drop us off at Termainal 3 versus taking the airport transit. This was a vastly appreciated

Constantly i get garbage rentals here…read more I started using these folks given the drive from my home is tough. The convenience of landing and going to car rental can't be beat. I am a preferred customer and do my part. Meaning I pay my money and dont demand ridiculous upgrades or act rude. On the other end customer service is terrible. I always get the empty, "yes" for how I was well cared for without a doubt Today, my fourth time here, I rented a luxury vehicle and was promised it was perfect. I opened the trunk to a ton of dirt and a half consumed water, the back seat is full of dirt, the front console a ton of coke stains. Just. So. Terrible. Get your act together!!!

I've been using National Car Rental for a while now, and they are usually a solid choice for both…read moredomestic and international travel. ​As an Emerald Club Executive member, I really appreciate the convenience of arriving, choosing a vehicle directly from the Executive Aisle, and driving off without any delays. ​Their fleet is consistently in great shape--vehicles are clean, low-mileage, and recent models. Reliable service all around.

big shout out to Ben at the car return for being so friendly. It makes me happy there are still…read moregood people out there. thank you!

Honestly a great rental car facility. The only downside is it can be a journey from the airport but…read morethey have a free train that stops right at the center. It is extremely easy to get in and out of this place. It is also extremely quick to get your car. The only recommendation I'd give is to triple check that the place you are renting from is within this giant building. There are a few that are not in this building and require you to take another shuttle to get your car.

This is a super clean part of the terminal at O'Hare airport where the car rentals are and you have…read moremany choices here and a free air train comes here. It's very modern. It's brightly lit. It's very safe and I love the choice of different car rentals here. And when you take the air train, you can connect to all the terminals, including the CTA blue line to downtown and other areas of Chicago for $5 five dollars coming from the airport, but any other ride in Chicago is $2.50 per ride.