If you can avoid the airport facility, I'd advise it. FOX (don't know about other providers) added well over $100 of additional "facility fees". Which is bull, that should have been included in the original quote. But, they want to suck you into the contract. We asked to cancel the contract and because we used Expedia (FOX doesn't make it easy to rent directly thru them), we were told we'd have to talk to Expedia and hope for a refund. I feel sorry for O'Hare travellers, FOX is definitely preying on a relatively captive customer base. Get ALL the fees in advance if you can. Even better, look for a facility nearby the airport read more

FRAUD ALERT: AVOID THIS COMPANY COMPLETELY They will charge you for smoking fees even if you didn't smoke. They will charge you $492 and not tell you about the charge to try to hide it from you. I don't smoke. They're trying to finance their car detailing and make profit by pretending the final charges are the final charges and then later adding the charge with no notification from them. The employee name documented in this fraud is Maureen C in conjunction with the manager on duty 11/25. The car is noted 11/18 for detail (Not when I dropped off the car at all) and then in documentation 11/25/25 which is also not when I dropped off the car. 11/18 I wasn't even in the country. My rental began much later in that week. I had to call a Philippines hotline to find out what the charge was even about and they emailed me the charge details. I'll provide the photo of the employee and supposed car. Additionally, the car in the photo is grey despite the car I rented being white. The hotline refuses to give contact info to the actual ORD center but promises to email them. You have no way to dispute with them. I will contact an attorney. Additionally, this company tries to get you to sign off on all damages to the vehicle before driving off. This too is fraudulent. VIDEO RECORD ALL EXTERIOR AND INTERIOR OF THE VEHICLE WITH THE EMPLOYEE PRESENT. Plenty of exterior damage was present and the employee tries to get you to sign off on no damage being present so they can use your credit card for charges to their damaged exteriors and interiors. You can't even mark the paper yourself. ALWAYS USE A CREDIT CARD TO PROTECT YOURSELF. read more

O'Hare Rental Car Return - This is the color of the car that I rented on Nov 20 (white). Writing on the window of the grey vehicle reflects 11/18. - Car Rental Near Me - Chicago, Illinois

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This is a super clean part of the terminal at O'Hare airport where the car rentals are and you have many choices here and a free air train comes here. It's very modern. It's brightly lit. It's very safe and I love the choice of different car rentals here. And when you take the air train, you can connect to all the terminals, including the CTA blue line to downtown and other areas of Chicago for $5 five dollars coming from the airport, but any other ride in Chicago is $2.50 per ride. read more

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Honestly a great rental car facility. The only downside is it can be a journey from the airport but they have a free train that stops right at the center. It is extremely easy to get in and out of this place. It is also extremely quick to get your car. The only recommendation I'd give is to triple check that the place you are renting from is within this giant building. There are a few that are not in this building and require you to take another shuttle to get your car. read more

Agent added insurance I specifically did not want and changed the return time. They know we're in a hectic uncommon situation and sneak in extra charges. They most likely get bonuses to do it. $150 extra is a lot of $. They also don't clean their cars. read more

Worst experience ever. Zero customer service. I felt like we were taken advantage of. We thought the 13.00 for the toll road was just the total she never said per day . Had she done so we wouldn't have added it on. We requested an infant car seat and they gave us an expired Evenflo infant seat with no base and no 5 point harness to safely secure the baby. We tried using the seat belts but one turn and the seat flipped on its side. When I looked up the model it was a model from 10 plus years ago. The models life span is usually 6 years. Needless to say we will never use this company again. They are dishonest and are putting Children's lives in danger using expired car seats read more

They are charlatans. there prices are good but the add ons kill you. I had a trip to chicago and then a wedding an hour away in Michigan and they almost doubled my unlimited milage deal because i was going to Michigan. This was told to me that the car would turn off as soon as i crossed the border into Michigan at the counter when I needed to get going.The price for the entire rental was jacked up not just for the three days in Michigan The people are very nice who work there it is the company that picks your pocket. Never again too many other companies to use. Don't believe the on line price. The savings is a come on read more

Six people in line took 70 minutes to get the car. Extremely slow and unqualified front desk personnel

2025 Review: Tried them again. Ordered a full-size SUV via priceline. Got through long Fox Rental line to find out they had NO SUVs. They claimed a recall on VW which comprise 99% of their SUVs had grounded their cars. So now, I had traveled from FL to Chicago to pick up my three kids under 9 years old, and they want to give me a Toyota Camry that I can't even fit the car seats in?!?! AND charge me SUV price? To go to another rental company at that point was going to cost me 4x (about $1800) what I paid on priceline, AND I had about 4 hours to make it out of the airport and to Rockford to pick them up. So I had no choice but to take the Camry. The entire trip was more stressful and the car rides less enjoyable because Fox wasn't prepared to handle (or compensate for) something like this. Will NEVER use again. 2024 Review: My reservation was O'hare. LONG tram ride to rental counter. SLOW assistance (other rental counter's lines were moving quickly or they didn't have lines). Declined toll service because I had Ipass and added the rental license plate to my account. Tolls in the MIDDLE of the rental period were someone missed (Illinois Tollway's fault) but even after I provided EVIDENCE, Fox still tried to charge me $80 for $11 in tolls. Here I am, six weeks after my rental, spending time on the phone and online disputing charges. Will update if satisfactory resolution is received. Update: received satisfactory resolution, but it was a long time coming with way too much work. read more

The customer service was extremely poor. I read a lot of the comments or I should say reviews prior and I try to avoid making judgments based on them. But even when I got off the plane in Chicago, there was nobody online & the actual front desk clerk was talking to someone on his cell phone laughing, having a ball while I'm standing there with my bag in hand! I'm also handicapped and I'm wondering when is this guy gonna help me? At that point I realized that just about every negative review has a lot of validity. Then as I was going to the vehicle, it already had three dents in the car and I felt really uneasy about it, but I was in such a rush because of how long I had to wait for the front desk clerk to get off of his phone, I decided to take the car. So while I was in the parking lot where all the vehicles were, there was some light skin gentleman who can pass for a Latino. (I say this because I'm Latino myself) He was extremely jittery and came off like he was on cocaine. I say this because I have family members who wrestled with this and it was pretty obvious even with the movement of his jaw. This gentleman was extremely aggressive and was telling me to move my vehicle when I had to stop by the section they had in the airport parking lot to speak to the rep. I had never been to Chicago before so I was a bit anxious and just wanted a little bit of clarity and also some information on how to use the vehicle because no one told me how to use it. There was a lot of things inside of the car that I had no knowledge of using. I ask him, "hey are you OK?" He says "hey are you OK??" In an extremely sarcastic and disrespectful manner. So I told him I said "listen you should learn to have some respect. I'm a customer!". He then tells me "You should learn with a park!!" & honestly, if it wasn't for the fact that I had somewhere to go, he got so nasty that I was tinkering on, possibly getting out the vehicle & punching him in his face. That's how disrespectful he was to me and it was embarrassing because there were people around. I always believe in giving people a second chance when referring to this company itself, but they have to make this right by me. This was a disaster. read more

World class rental facility for travelers trying to get a rental car close to the airport. There are many rental companies; definitely make a pre-booking with one of those companies to save some time. The lines could be a little longer during the busy travel times. read more

O'Hare Rental Car Return - Car Rental Near Me - Chicago, Illinois

I landed at ORD around 11pm and tried to get to Fox as soon as I could. I got to their booth that was already closed around 12:15. Apparently it closed at midnight but I wasn't aware of that. Because of tram/metro delays I missed my rental and had to get a car from a different company. Fox denied my very reasonable refund request so as a result I will never rent from them again. Avoid Fox at all costs! read more

I rented a car from fox rental for my trip to San Diego to visit my daughter. I rented the car with help from Expedia. My flight was cancelled by the airline so I cancelled the rental as well. First through Expedia then through Fox. Both said I would receive a refund. Weeks passed and no refund. I emailed my cancellation notice when prompted to and still nothing. Then I was told I need a personal note or email proving the cancellation. This item doesn't exist. So I paid for a rental that I didn't use. I have also deleted Expedia and will never use them again since it was their platform which prompted me to use Fox. Such obvious bad business. By both I might add. I also spent hours and multiple tries on line and on the phone to get my refund. I finally did what they expected me to do and gave up. Absolute garbage. read more

I incurred $4 in tolls, which I tried to pay online but was told I had to wait for the letter in the mail. Letter was dated 10/16/25 with a due date of 10/26/25. I didn't receive letter until 10/27 by that time they charged my $45 in administrative fee. They are scam artists. DO NOT RECOMMEND! read more

We rented a car with Sixt and when we arrived at O'Hare we jumped on the train to take us to the rental car area. Easy commute and clean toilets made it a breeze. We made our way up to the Sixt booth and found out we should have checked in at a desk below. There were a row of suitcases left by people who hit the same problem lined up by the booth while the attendant looked after them. Hubbs went down to do the check in while I stayed with our luggage. So if they could sort out this kink in the system it would be much better as tons of people were in the same situation, and it cost them a * off. Once we had the right papers the rest was easy and fast and we were very happy with our vehicle. We had expected a basic sedan which is what we signed up for but were given an older SUV which was perfect for a 3 hour drive to and from Electric Forest festival in Michigan in rainy conditions. It had onboard GPS which helped too. When we returned the process was very easy, the staff at Sixt very happy and friendly, and we were on our way to the gate asap. We would rent from Sixt again, here or another destination. read more

Car rental was fine. Bad employee. Company needs clearer and bigger signs, I had a difficult time at drop off. The company replied apologetically to my review. Updated review from 2 years ago. read more

O'Hare Rental Car Return - My original post. From 2 years ago. - Car Rental Near Me - Chicago, Illinois

When we got to Fox car rental at Chicago O'Hare airport the customer service rep said she was upgrading us to an SUV at no added charge. She gave us 3 options of vehicle make a models to choose from. We made our choice. She asked if we wanted to purchase their insurance and I agreed, but then realized the insurance we purchased on Expedia coveted all we needed. The rep's demeanor changed. She gave us a slip of paper to hand in to get our keys and vehicle. They tried placing us in a vehicle unrelated to our choice. The manager got involved and told us it would be an up charge. He did not believe what 5 of us in my family heard from the rep that those were the 3 SUV's offered. He refused to give us any of the 3 choices previously offered or the one we chose of the 3. He was rude, had no empathy, poor communication skills, lack of care, said he couldn't get a hold of the customer rep whom we had met in person moments before who assigned the suv initially. He finally ended up giving us an suv, after I notified him I would be writing bad reviews and notifying others to not rent from this company, and I myself became clearly verbally upset at him, but it still was not one of the 3 SUV's initially given as choices or one initially assigned. read more

Rented a car from Fox which was perfectly fine until the return. I dropped the car off and halfway to the terminal via tram I realized I had left my wallet in the car. I rushed back, grabbed my wallet, and rushed back without checking since I was running late at that point. Once I was settled, I looked through my wallet and found that the employees had stolen the $22 dollars. I called Fox corporate and they said there was nothing they could do about employees stealing from customers. Guess it's my fault for trusting employees won't steal. read more

If a zero was available I would use it. After an exhausting and emotional flight you get the the rental car and terrible customer service. There is poor signage and they don't tell you where to sign in to get car. Then if you rent a car and you get a bogus ticket sent to you in the mail from the city of riverforest, il on turning when a light goes from red to yellow....they charge you a processing fee of $40...what do they have to process...nothing...its like the airlines charging you for a seat a few aisles up...make sure to read the fine print for this and all rental car companies. Buyers Beware! read more

I rented a car from Fox from 10/20/24 through 11/1/24. On 10/31/24 I was admitted to the hospital for emergency brain surgery on 10/31/24. My wife called the roadside assistance number on the key tag to come get the car from the hospital. When I received the invoice from Fox on 11/26, I noticed they had charged an additional $1,200.00 to my company credit card. When I called customer service they said my wife had approved towing fees. I explained that had she known it was going to be such an exorbitant amount, she would not have authorized. They were unwilling to work with me on this. I am recommending to my employer that we not use this company in the future. This was not a good experience. read more

Great Rental experience Needed a one day rental in Chicago It was -1 degree brrrr cold Dollar only had a rear wheel truck which is crazy in that kind of weather but would upgrade me to an all wheel drive suv for only 80 dollar surcharge Fox had a 25 dollar upgrade to a new Grand Cherokee 4x4 Counter help was so nice and gracious too Fox was great @ ORD read more

It went pretty well. We had a little trouble finding it. Because our GPS was inaccurate. But once we found it the staff were professional and courteous. read more

We cancelled after we got there. The person processing our rental was of little to no help for the following - 1. We wanted to change our return time from10 am to 200 pm. His reply "we can't do that - when you return the car if they charge you a late fee you can deal with them then." 2. Driving into a state that does not border Illinois (going to Michigan only an hour and 45 minutes away). Apparently when my husband rented, he didn't see this restriction. Rather than politely helping us problem solve, the customer service rep said "you can stand there all day - you can't drive our car to Michigan." Maybe a little customer service training would help but we will NEVER go with Fox again and I will personally let anyone I know who plans on renting to avoid this company. read more

How was it driving a Fox rent-a-car? I don't know, because they wouldn't let me rent one. We paid for our rental through Priceline, then when we got to their location, they had a sign up that said they won't accept debit cards anymore. We don't have credit cards. Keep in mind, we had already PAID for our rental. With a debit card. They wanted a credit card for a deposit, but wouldn't accept the card we had paid with. They should not be allowed on Priceline if you can't get the car with the card you paid with. So then we had to find a last minute rental, which made it cost more than if we had just booked with someone else in the first place. This policy, by the way, is not even mentioned on their website. No. Just no. read more

Despite the negative ratings, my experience with Fox was fine. Located offsite away from O'Hare. You have to take a shuttle from the airport to get here. They have shuttles running 24/7. I dropped off my car at 5 am and the shuttle was waiting for me. Make sure you take the correct terminal bus. I booked my reservation online prior to my arrival. No real wait when I got to the check in desk. Took the normal 10-15 minutes processing. Walking the lot to get to the car was a little unorganized. After I found our car, we were in and out pretty fast. Drop off was easy. Filled my tank about 20 miles away and drove in fine. The fill up price they charge is on par or cheaper then what you find in the city. Do your research on pricing before. Might be a better deal to let them fill it up. read more

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One agent on site, taking forever to process customer, avoid this incompetent company if you can. First mistake was using Priceline which put me into this dumpster. Not worth the savings. Stay away. read more

O'Hare Rental Car Return - Worst customer service ever. Totally regretting this decision - Car Rental Near Me - Chicago, Illinois

STAY AWAY!!!!! They are an ABSOLUTE RIP-OFF. I did not pay for their toll pass, but paid the tolls myself to the Illinois Tollway. Fox is NOW charging me over $100 for the tolls I already paid and $15 a pop for their administrative fee! I will be contacting the better business bureau. WHAT A SCAM!!!!! It doesn't get much more corrupt than this! read more

I know, I know, it LOOKS like a great deal. Cheaper than nearly everyone else and their depot is with all the big players out by the airport. Yes you might be frustrated that trying to contact them all day by phone put you into an endless loop of 'press two to talk to someone' right back to 'please select one of the options'..but hey, glitches happen right?? But close your eyes and imagine this scene for a moment.. You arrive at their 'customer service' counter at 11.40pm to pick up your rental. You are tired. Imagine that their staff has all gone home. Oh, don't get caught up in the pesky detail that they advertise they are there till midnight. Just enjoy the serenity of being in a creepy car park for an hour as you wander around trying to find someone to help you. No notes No help No chance I'll EVER do business with this mob. This would have been zero stars if that was possible. Yes you might 'get lucky' and actually receive the services you prepaid for but feedback from the depot information center AND the other company that I had to get a same day hire from was that 'this happens all the time' Update: As you can see, I received the obligatory 'we are so sorry' reply here. Considering the huge volume of such replies perhaps you might devote less time to cranking out boilerplate nothings and more time to fixing what is obviously a systemic problem within your company. Update 2. I booked this through Expedia. When they tried to effect a refund (after they waited over an hour to speak with anyone) the personnel at fox ohare refused to authorize. So to summarize. Fox did not supply the service I had paid for them refused to refund my money. Nice business model to be sure I have escalated this but FOX CUSTOMER SERVICE - if you are still reading this, now is your chance to 'provide the additional support" you keep promising. We all look forward to reading your thoughtful response. read more

I don't know about others but I had the best experience with them. 1. It was cheap, I booked an economy car and sure it was a small car but it was affordable and getting the car was not a big hassle. The staff was a bit slow but that just depends on the person you get for the service. 2. I had to extend my car for 1 week more and I was able to do it easily from their website. No calls nothing. 5 mins and my car stay is extended. 3. I had to extend my car for another week and same thing no hassle and no extra fees or charges, actually got the same rate! 4. Return was easy, the staff even gave directions to the airport shuttle. I would recommend them if you want something affordable, they may have luxury or full-size cars but I would not know. read more

Don't bother. Showed up to a prepaid rental car that wasn't there. While rare this happens, it was their response that earned them 1 star. Normally In this situation a rental car company would upgrade you for free if an upgrade was available or book you at a different company if not (both are standard practice). Neither options were offered. I asked and was denied. I was told I could either wait the approximately 2 hours they hope a car would be there (with 4 others waiting ahead of me on a waitlist) with no guarantees, or cancel my reservation, hopefully get the money I paid back and rent elsewhere. I had no real choice but to book with a competitor at higher same day rates. I would never rent from this company again, and would urge anyone thinking about it to not rent with them. They were a little cheaper than the other companies, but not if you run the risk of having to pay way more elsewhere same day. read more

In September I used Priceline to book a car rental for Christmas. I'd seen reviews about how long it takes to get the car once you're in line- so I got there early. During the check in process- the desk person was like, you can't take this car past the state line of any state touching IL. Because I was planning to take the car to Florida, this was a big problem. So, I ask what the fines are if I did. They said that the car would be reported as stolen (based on GPS tracking info). Then the manager jumped in and said she couldn't let me take the car, knowing I was planning to take the car to Florida. She said, it was a $60k vehicle and it can't have that kind of mileage put on it (I'd reserved a minivan). The whole thing experience really put me off of Fox. First because the manager's attitude- like the they're granting a favor to be rent a car from them and that it was too big of an ask to take the car to Florida- which hasn't moved since we parked it. And she acted like I was trying to put that kind of mileage on a rare, vintage car and not their very basic minivan. It worked out- I got a same-day rental from Enterprise. It was wes up being a lot more than I was originally going to pay. The process couldn't have been more easy and wonderful. The sad thing is- that I'd been wanting to try Fox rental- I'd seen them come up in search results and was curious. But since I am mostly renting cars for long distance trips- the only thing gained from this experience is that I'll never rent from Fox. Ever. read more

My experience with this company could have been so much better. The staff isn't accommodating at all which is quite unfortunate! The car was subpar at best & filled with stains. It did however get me to point A and B so I was grateful for that. I've been using the Getaround app for car rentals that I can rent hourly! read more

Horrible Horrible Horrible. Never book a car from this rental car company. This one in chicago would give you the worst customer service and they make you wait for at least 2 hours to give you the rental car. The guys who work in the airport location, are confused and don t know how to do their job. Never again!!! read more

I have called you a lot of times, I have been on hold over 2 hours the call get disconnected worst experience ever with a rental company, I also have sent a lot of emails no one reply back. I also told your employees cars are dirty, they don't care. read more

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I used Fox Rent A Car associated with the Chicago Airport. Dana had taken great care of my request and made sure to explain everything in thorough detail and assisted me with all of my questions. I would recommend them for your rental car needs! Thanks again Dana for all of your help! read more

STAY AWAY SCAM!!! I reserved a car July 7/8/20. The attendant offered me an IPass for tolls which I told her I would need because we will be driving on the interstate everyday. She had me sign all the forms and when we got to payment I asked again to confirm if the cost includes the IPass which she said YES and confirmed. It's now two months later and I am receiving toll violations. I explain my story with customer service and all they say I still have to pay because the contract does not include my IPass because the incompetence of there employees! STAY AWAY! read more

First and Foremost, Valeria, Ebony,Keith( maybe Kenneth) and Dennis Rock!!! The absolute best rental car in the World!! Do not go anywhere else for a great , inexpensive, quick, organized and Real people who care!!! Dennis, I have never laughed so hard in my life! I'm a buy you a taco!! You guys are the Best!!! In and out! No B.S. just great service with a smile!! I will always rent from Fox anywhere I go when I need a rental! Fabulous ! 10 stars!!! read more

What a dump - stay away ... they didn't honor my car reservation at 11 PM after a long delayed trip from Miami . And during Covi-19 virus . The (operation manager ) Mikassa Coleman said they don't honor same day reservations . Which was not the case, I reserved three months ago . She was rude and made me wait in a hot parking lot because the agent was in the bathroom (12 am) as she played on her phone . I rented from a competitor for $100 less - thanks Mikassa Coleman .. great customer service ...this place is a rip off Beware ! READ ALL THE BAD REVIEWS... TRUST ME .... read more

Horrible service and shuttle times. This transit is supposed to be quicker than the busses. NOT. Long waits and shuttle are packed. This morning I waited 19 minutes. I could of walked faster. Much like the Mayor of Chicago, this place sucks. read more

I was quite nervous with the negative reviews but I had an easy time with Fox. I did get in earlier than I thought and the desk folks said I should wait to check in so I wouldn't be charged extra. The return was confusing as which lane to drive in to on level 2 but got there and the return process was quick. Make sure you fill it up and realize they only let you go to states that border IL. There was a labyrinth checking in to go to MI which they said was a no no. Also realize if you pay ahead there is no cancelling and if you return early you can get charged. READ all the disclosures! Again, I had an easy time with Fox but I made sure I knew what I was getting into. Also, friendly folks! read more