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    Dollar Rent A Car

    1.3 (238 reviews)
    Open Open 24 hours

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    The line of people waiting to pick up their Dollar/Thrifty car rental on Thanksgiving.
    Joseph L.

    Dollar/Thrifty are maintaining their low rating here at O'Hare Rental Center. There were only 2 unapologetic agents for 20-plus customers. The wait time was approx. 1hour 20 minutes. We rented through Hotwire and paid up front, so we were stuck with Dollar. Five Stars for the customers in line who maintained civility & patience.

    Bruce K.

    When Dollar is charging nearly a hundred bucks less than my preferred rental vendor, I'm going to choose Dollar. But that $100 comes with a cost. The cost is a longer wait for the shuttle bus to pick you up, an open lot of cars to choose from (I did get a decent low-mileage Chevy Impala) and then a much longer wait for the shuttle bus to take us back to the airport terminal. When it's only 35 degrees, it's just no fun waiting in their double-wide mobile home trailer. Yep, it's a trailer. The shuttle bus driver was friendly and the gal who checked me out of the lot was friendly and the gal who helped me return my car was also friendly. So it's the nice folks I dealt with and the nice car I got that saved Dollar a one-star review. Next time, I'll stick with my preferred even if it costs more. How much is time and comfort worth?

    The actual line I am currently standing in to rent a car at Dollar.
    Christina P.

    Why didn't I check Yelp before I bought that package on Cheap Tickets? The line is out the door and wrapped around the parking lot. And has not moved in 15 minutes. Looks like I will be here at least an hour and a half. This is really not okay. Never. Again.

    This is the clerk pouting like a child on his cell phone after he refused to get the manager.

    Got to the counter with my prepaid reservation. The clerk told me they had no cars and it would be at least a two hour wait. There was a waiting room full of people waiting for cars that they didn't have at the facility. Why would they continue to sell cars they don't have? I asked to speak to a manager about getting a refund since the rental place next door had plenty of cars available and dollar had broken our agreement. The clerk refused to help, turned his back on me and proceeded to use his cell phone like a child. Very unprofessional and this should be considered stealing since they took my money and never produced a vehicle. Never again. Fox rental all the way.

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    10 months ago

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    3 years ago

    You will be standing in line 30+ minutes. There will be two people working but one will be standing around telling the other what to do.

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    Although probably 3 Enterprise shuttles passed by before 1 Dollar shuttle came...

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1(283 reviews)
    0.8 mi

    Surprisingly great experience. I generally hate renting cars - why take the risk and deal with the…read morehassle when there's Uber/Lyft everywhere. But for this trip, I had some long drives that would have been cost prohibitive with rideshare, so I bit the bullet. I was most happy with the check-in process. I was able to do most of it online, so the pick-up at airport was fast and easy. Most importantly, they didn't try to scare me into buying unnecessary insurance or TollPass transponders. The rep showed me how to pay my tolls by plate online, and never mentioned any extras. Thank you! I had selected the premium car category, and I had the choice between an Audi S5, Alfa Romeo Giulia, and Hyundai Genesis. I picked the Audi and it was clean, well equipped , and in good condition. Apple CarPlay worked great, which basically covers everything these days - maps, radio, bluetooth calling, etc. Drop off was just as fast, and the rental car area is a short tram ride away from the Terminals. Overall easy peasy and price was competitive. I'd rent from them again, which I can't say about most of my car rental experiences.

    This billing issue started in December 2025. I rented from Enterprise at O'Hare Airport, paid in…read morefull, and received a receipt showing no balance due. Even so, I was later billed over $600, had to dispute it, and the charge was eventually refunded. After that, I was contacted again about the same balance, saw another charge appear, and even received a letter saying I needed to pay or risk being banned from renting with Enterprise. Escalations then told me they could not see the charge and said I should dispute it with my bank. Very stressful and disappointing experience.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Budget - Our rental, Mazda CX-50

    Budget

    1.5(174 reviews)
    0.2 mi

    Oh my!! Why are the ratings so low!!?!?!?…read more We booked our Budget rental through Costco Travel bc nothing says "vacation mode" like using your bulk-membership powers to score a great car deal!! The process was smoother than a Costco rotisserie chicken!! At O'Hare, Linda at the Budget counter greeted us like a car-rental fairy... only to announce that our reserved vehicle was not available. But no worries.... she upgraded us to a choice between a Jeep, Hyundai, or Mazda, at no additional cost. We picked the Mazda CX-50, a ride so smooth it felt like it was gliding over buttered pavement!! After paying, Linda sent us on a small adventure to take the escalator to the 2nd floor, go through the parking garage, and find our chariot w the keys already inside. We also rented a hotspot (just in case we were in an area with no phone signal) which we didn't actually need bc apparently Chicago has better signal than a Verizon tower. Over 3.5 days, we drove w five people all around North Chicago, only spending $30 on gas , which in 2025 feels like a miracle!!! Return was a breeze: signs, attendants, and no drama. In short: great car, great price, and Linda deserves a raise!! *Pro tip: Get the pre pay for the tolls!! You are in uncharted waters (if you're not from this area) and trust, there are lots of different freeways and toll roads in this area!!! You have been warned!!!

    Chicago had a ground stop, I advised Budget I would get my car around 7 pm from the previous 5 pm…read moreappointment. Budget over charged me $85. Even though I advised them. Chicagos fault. Then the fave me a car with NO fuel. Yep, no fuel. While on a country road I looked fine to see no fuel. Who rents you a car with No fuel. Luckily I had just passed a fuel station, turned around, got fuel. Now turning it back in with only a portion of my fuel used. They are getting it back full compared to how I rented it. Lulu from Budget advised if I get it empty bring it back empty. But that can't happen because I didn't use it much. This is the second issue I've had with Budget. They are the same company as AVIS . Same owners. So why ????

    Photos
    Budget - Very, very, very nice SUV.

    Very, very, very nice SUV.

    Budget - They have signs that guide you where to go to return your rental.

    They have signs that guide you where to go to return your rental.

    Budget - We enjoyed this rental... very nice CX-50.

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    We enjoyed this rental... very nice CX-50.

    Dollar Rent A Car - carrental - Updated May 2026

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