DYLAN EMBODIES GREAT SERVICE, VALUES EVERYONE WHO COMES THROUGH HIS DOORS, AND HAS A CUSTOMER…read moreSATISFACTION MINDSET!!! I originally booked the Oswego Ogden Enterprise location but because they were giving me a hard time, I went down the road to this Aurora Ogden Enterprise. Dylan, while working with another woman in-line ahead of me, greeted me as soon as I walked through the doors even though he was the only one working. There were 4 other customers in that lobby waiting! I saw Dylan treating ALL the clients who came in with respect! Oh, and you know how you can tell when people don't want to help you? That wasn't the case with Dylan. He gave his 100% in making sure all the clients in the lobby were attended to, he made sure they knew they were acknowledged, and that they were satisfied with their rental. Dylan gave me available vehicle options and walked me through the entire rental process, not missing a step! I chose a car that was not yet prepped and he promised a clean time of 10 minutes or less--he delivered on his promise as the car came out clean and ready to go. Dylan is why I continue to trust and use Enterprise's services and he is what EVERY Enterprise should strive to be and provide to their customer. Make Dylan a regional manager or give him a promotion because, Enterprise, this is one of your best employees!!!

Always always trust the reviews... I figured purchasing a car here would be a great idea lol they…read moresold me a car and exactly 5 days later after a diagnostic I found that my sensor was torn, car had been in a wreck and my back brakes were Bent out of frame..did enterprise try to make it right? No they made me go through my warranty and pay out of pocket to fix the issues... so yea buy and rent at your own risk.

I was so happy to find Edgar at the Naperville location! He is the best and has great customer…read moreservice. Very knowledgeable with their system as well as organized with his rentals. I will continue to rent from this location as long as I work with Edgar!

Beware Kristy at this location is rude and unprofessional, I had a confirmed reservation for a…read moreTesla and she gave the car I was in process of renting to another customer who wrecked his rental just before I signed the contract. Kristy was extremely rude and raised her drunk voice at us for no reason, when I told her I was going to raise complain about her behavior she did not care and said go ahead and yelled the manager's name at us in front of other customers, this woman obviously has no class and poor people skills, she must be untouchable at this location because elsewhere she would have been fired in the spot. Incredible how someone of the street can supersede a Gold member. I am adding 1 star because it is required to post this review.

This is for the Enterprise Aurora location off 59 by the Shinto. A coyote had a death wish so I…read moreunfortunately needed a rental car. They offered to pick me up and I was able to drop off at the repair shop. Everyone was nice and no big issues. What I didn't like; - minivans/SUVs availabe on the day of my rental were Chrysler pacifica hybrids which are awkward vehicles and get 18mpg - $20/day for extra insurance fir scratches, crashes, etx - pets are not allowed in the vehicles Other than that no issues but I'll update if they arise

I pray I don't get stuck in another rental because this company sucks. Every time I get put in a…read morerental I'm always screwed in some kind of way finding myself stuck on the phone for hours to get bogus $25 fees assessed. If you get into a rental car from enterprise my biggest piece of advice is to NOT take the expressway. I did all my due diligence adding my rental vehicle to my ipass account to AVOID any and all fees possible communicated thru my enterprise advisor and I STILL got slapped with the bogus fees (3 of them) and currently still waiting to get the 3rd one refunded which the charge will be disputed within 48 hours because enterprise citation department runs on miscommunication and lies. I've wasted over 10 hours of my life on phone calls getting nowhere for this last $25 fee it's ridiculous! The charges were for expressway tolls when I did everything I could and had my rental vehicle added to ipass account already! I refuse to use enterprise next time I get the chance. This is NOT how you do business. I only caught this because I actually check my statements. Most people don't and unfortunately overlook and don't even see these fees and get ripped off. Enterprise knows this and is falsely charging thousands of innocent customers and should be reported by the BBB. Never had to dispute a charge in my life with a perfect credit score but if not resolved within 48 hours I'll be forced to dispute. Never had bigger problems with a company in my life. Do better Enterprise.

The staff is very friendly and helpful, they upgraded me to a full size SUV for free as a compact…read moresuv was unavailable. The deposit they require is much less than their competitors and they had no problem letting me keep the car longer than I expected to need it. I'll definitely be going back here the next time I need a rental!

Service was good, however when I picked up rental there was only 275 miles of gas DTE. When I…read morefilled it up it said that there was 480 miles DTE. I rented two cars in consecutive weeks and had the same experience in both instances, i.e. putting more gas in that what was left for me. Either the renters before me were beating the crap out of the cars or else I was getting short tanks of gas and I don't think driving habits could account for 200 miles worth of gas difference. I mentioned it to them, but got no reaction.

Excellent service! We've rented a lot of cars here & Deirdre has always taken excellent care of us!…read moreNew cars that are clean & well maintained. Great deals, especially if you choose the pay in advance option online. Highly recommended!

I reserved a truck online and received a confirmation. When I arrived to pick it up, they said they…read morehad no trucks available. A few days later, my credit card was charged $150 no show charge. If you need a truck, go to the U- haul across the street.

Lilly is an awesome professional, this review is a little late because we still have the car for…read moreanother week. We rented through Costco and picked up in Naperville. Gotta say.... Lilly is awesome...

If I could give this place zero stars I would. Absolutely terrible! Do not rent a car from here. I…read morerented and pre-paid for a car online, and when I showed up they had given it away. They gave me an upgrade, as it was the only car available, and verbally told me there would be no charge but then charged my credit card $300 after I returned the vehicle. I called customer service and apparently the paperwork I signed authorized the up charge. I was picking up the car with a screaming baby and feel the customer service agent completely took advantage of me. He 100% told me no additional charge. I have been trying to get a hold of a manager for months and they never call back. Completely unprofessional! I cannot stress enough that this place is not worthy of your service. Do not rent from here.

1-Star Review for Enterprise Rent-A-Car - Manager Cody…read more If I could give zero stars, I would. My experience with the manager, Cody, was absolutely unacceptable. From the moment I walked in, he was dismissive, rude, and made it clear that customer service was the last thing on his mind. He talked down to me, ignored my concerns, and acted like I was an inconvenience rather than a paying customer. Not only was Cody unprofessional, but he also showed a complete lack of accountability when issues with my rental came up. Instead of offering solutions, he gave me attitude and excuses. It felt like he was doing me a favor by even speaking to me. I've rented from Enterprise before and never had a problem -- until now. If this location wants to keep loyal customers, they need to seriously reevaluate who they put in charge. Cody is the reason I'll be taking my business elsewhere and advising others to do the same.

I originally booked with this Oswego Enterprise location. However, upon a reserved vehicle pickup,…read morethey demanded to have my auto insurance policy number. The man there said it's a new mandatory policy. He said without the insurance information, no one can ever rent a car through Enterprise. I went back in and told him the website states otherwise but he kept saying it's their new policy and they can't do anything about it. So, I told the guy, that I'll take my business elsewhere. I went down the road and received NO issues. Never renting through this location again.

I have used this location to rent a car several times now and I am always impressed by the…read morefriendliness of the staff and how hard they work to make sure each customer is taken care of quickly. They even coordinated with a body shop I was using and I was able to get a discount on the rental and leave the car at the body shop when I picked up my own car. Thanks to Gustavo and Carlos, you both really helped me out.

Fantastic people to work with and they go out of their way to make sure your experience is a great…read moreone!

Customer service was great at Aurora IL in Northgate plaza ! The guy at the front desk, Cruz was…read morevery helpful and informative. Great attitude and great customer service!

Don't rent from this place!!! Their policy is to heavily overbook at cheapest rate and upgrade you…read moreat the counter when they tell you they don't have the car you booked. The day I went to pick up my car, they said they had 28 bookings for the day and only 3 cars available. Those cars were all at highest rate. Because I protested, they declined to even offer me one of those cars. The clerk walked away from me when i got Hertz customer support on line and they asked to speak with him. Unbelievably rude! Sounds like a great class action suit, but the fine print in the rental agreement specifically states you agree not to file a class action suit. Upon further investigation, I learned that that is enforceable, so you're screwed.