This is for the Enterprise Aurora location off 59 by the Shinto. A coyote had a death wish so I…read moreunfortunately needed a rental car. They offered to pick me up and I was able to drop off at the repair shop. Everyone was nice and no big issues. What I didn't like; - minivans/SUVs availabe on the day of my rental were Chrysler pacifica hybrids which are awkward vehicles and get 18mpg - $20/day for extra insurance fir scratches, crashes, etx - pets are not allowed in the vehicles Other than that no issues but I'll update if they arise

I pray I don't get stuck in another rental because this company sucks. Every time I get put in a…read morerental I'm always screwed in some kind of way finding myself stuck on the phone for hours to get bogus $25 fees assessed. If you get into a rental car from enterprise my biggest piece of advice is to NOT take the expressway. I did all my due diligence adding my rental vehicle to my ipass account to AVOID any and all fees possible communicated thru my enterprise advisor and I STILL got slapped with the bogus fees (3 of them) and currently still waiting to get the 3rd one refunded which the charge will be disputed within 48 hours because enterprise citation department runs on miscommunication and lies. I've wasted over 10 hours of my life on phone calls getting nowhere for this last $25 fee it's ridiculous! The charges were for expressway tolls when I did everything I could and had my rental vehicle added to ipass account already! I refuse to use enterprise next time I get the chance. This is NOT how you do business. I only caught this because I actually check my statements. Most people don't and unfortunately overlook and don't even see these fees and get ripped off. Enterprise knows this and is falsely charging thousands of innocent customers and should be reported by the BBB. Never had to dispute a charge in my life with a perfect credit score but if not resolved within 48 hours I'll be forced to dispute. Never had bigger problems with a company in my life. Do better Enterprise.

The staff is very friendly and helpful, they upgraded me to a full size SUV for free as a compact…read moresuv was unavailable. The deposit they require is much less than their competitors and they had no problem letting me keep the car longer than I expected to need it. I'll definitely be going back here the next time I need a rental!

Service was good, however when I picked up rental there was only 275 miles of gas DTE. When I…read morefilled it up it said that there was 480 miles DTE. I rented two cars in consecutive weeks and had the same experience in both instances, i.e. putting more gas in that what was left for me. Either the renters before me were beating the crap out of the cars or else I was getting short tanks of gas and I don't think driving habits could account for 200 miles worth of gas difference. I mentioned it to them, but got no reaction.

I have used this location to rent a car several times now and I am always impressed by the…read morefriendliness of the staff and how hard they work to make sure each customer is taken care of quickly. They even coordinated with a body shop I was using and I was able to get a discount on the rental and leave the car at the body shop when I picked up my own car. Thanks to Gustavo and Carlos, you both really helped me out.

Fantastic people to work with and they go out of their way to make sure your experience is a great…read moreone!

So this not a review against the branch BUT the company. We rented a vehicle on July 20,2024 to go…read moreto a wedding in Waukesha, WI that started at 4:00 pm. Mind you Waukesha, WI is 2 hours NORTH of Naperville, IL, we used our own I-pass and all the tools per our I-pass were paid. Got home returned the vehicle and then a few days later got a "citation" from enterprise saying we missed 2 tolls in Markham, Il at 5:05pm and 10:20pm. HMM well that would be some kind of MAGIC that here we are at a wedding in WI and getting charged for tolls in Markham, IL at the same time. Called enterprise and spoke to 4 separate people, responded to the emails asking for proof and SENT them proof, time stamped photos from wedding for BOTH tolls, called the Illinois tollway authority and had an enterprise employee speak to them. The tollway authority has NO record of sending this citation nor any record of the vehicle traveling south to Markham,Illinois. We got off the tollway in Downers Grove and that was the last exit going north or south for the vehicle. Enterprise charged my card, so I called again, the employee said to escalate it and ask for a manager in the customer service dept. So I did the NASTY lady I spoke to kept talking over me, saying I wasn't telling the truth, saying she was the ONLY manager. What a SCAM, if they do this to 100 people a month that's $2800 because the toll was $3 (that we didn't go through) PLUS a $25 fee! SCAM!!! and the person answering the emails needs to check themselves, again I did nothing wrong we weren't even in the STATE and they keep saying that we somehow were in Markham, il @ 5:05pm and in Waukesha, WI @ 5:07pm! Prove it, we have photos of the car going north and south and getting off at Downers grove 55th street plaza. Shame on such a big company for NOT doing the right thing and SCAMMING customers who rent from them! Just got ANOTHER email from their customer relations " telling me that because I rented the car in Illinois I am guilty". Again check your info before you send emails and put it in writing! Wasn't in the state at the time of the toll violations - @ Chris M enterprise.com/en/help/c... is not a valid site I have all the info you are asking for but cannot get it to you with that site you posted Just called the 855-266-9289 and that is a call center who was not able to help or get me to Chris M - this is really becoming a bad joke - had to report this fraud to our bank too as they stole the money from our account

Rented a car from another location. We had issues with CarPlay not working. A very helpful…read moreindividual here reset the system in the car for us and got us back on our way. Thank you for being friendly and helpful!

Originally booked another rental company nearby, but after reading the review I decided to cancel…read moreand book Enterprise instead. And I'm so glad I did. This location is great with their service. There was an issue with my original booking so they upgraded us to a passenger van which is very comfortable. All my family members are happy with the upgrade and the whole thing was smooth and easy. Would highly recommend this location!

I had a very upsetting experience at this Enterprise location. During my visit, two managers…read more(Lauren and Anna) changed my reservation and pushed me toward a higher-priced vehicle without a clear explanation. When I questioned it calmly, the situation escalated instead of being resolved professionally. I felt unfairly treated and unsupported, and at one point the police were even called despite me remaining calm and cooperative. That alone says a lot about how poorly the situation was handled. Afterward, I tried to reach out to file a complaint, but no one returned my calls. It feels like this location may be franchised, because there is clearly a lack of accountability and customer care from management. If you have an issue here, don't expect help--you'll have to file a formal complaint yourself. I would not recommend this location based on my experience.

Rented the most disgusting minivan from here while our main vehicle was being repaired. Minivan had…read morenot been cleaned between rentals and had food and sticky residue all over the back. There was damage on the outside visible and noted by employee. My husband took a video of exterior as we always do for proof. Fast forward to after we dropped the car off (in better and cleaner condition that we rented it in) they claimed we dented the exterior. My husband showed the manager the video with proof it was there when we rented it. They agreed. A month later we received a hefty bill for damages to vehicle from corporate Enterprise. We are obviously disputing that as well, but you have lost an Enterprise customer thats for sure. What a bunch of scammers.

We rented a vehicle for a 2 week road trip and went to enterprise in st Charles off of Rt 38- the…read morestaff was very friendly and helpful. we had a great experience.

DYLAN EMBODIES GREAT SERVICE, VALUES EVERYONE WHO COMES THROUGH HIS DOORS, AND HAS A CUSTOMER…read moreSATISFACTION MINDSET!!! I originally booked the Oswego Ogden Enterprise location but because they were giving me a hard time, I went down the road to this Aurora Ogden Enterprise. Dylan, while working with another woman in-line ahead of me, greeted me as soon as I walked through the doors even though he was the only one working. There were 4 other customers in that lobby waiting! I saw Dylan treating ALL the clients who came in with respect! Oh, and you know how you can tell when people don't want to help you? That wasn't the case with Dylan. He gave his 100% in making sure all the clients in the lobby were attended to, he made sure they knew they were acknowledged, and that they were satisfied with their rental. Dylan gave me available vehicle options and walked me through the entire rental process, not missing a step! I chose a car that was not yet prepped and he promised a clean time of 10 minutes or less--he delivered on his promise as the car came out clean and ready to go. Dylan is why I continue to trust and use Enterprise's services and he is what EVERY Enterprise should strive to be and provide to their customer. Make Dylan a regional manager or give him a promotion because, Enterprise, this is one of your best employees!!!

Always always trust the reviews... I figured purchasing a car here would be a great idea lol they…read moresold me a car and exactly 5 days later after a diagnostic I found that my sensor was torn, car had been in a wreck and my back brakes were Bent out of frame..did enterprise try to make it right? No they made me go through my warranty and pay out of pocket to fix the issues... so yea buy and rent at your own risk.

1-Star Review for Enterprise Rent-A-Car - Manager Cody…read more If I could give zero stars, I would. My experience with the manager, Cody, was absolutely unacceptable. From the moment I walked in, he was dismissive, rude, and made it clear that customer service was the last thing on his mind. He talked down to me, ignored my concerns, and acted like I was an inconvenience rather than a paying customer. Not only was Cody unprofessional, but he also showed a complete lack of accountability when issues with my rental came up. Instead of offering solutions, he gave me attitude and excuses. It felt like he was doing me a favor by even speaking to me. I've rented from Enterprise before and never had a problem -- until now. If this location wants to keep loyal customers, they need to seriously reevaluate who they put in charge. Cody is the reason I'll be taking my business elsewhere and advising others to do the same.

I originally booked with this Oswego Enterprise location. However, upon a reserved vehicle pickup,…read morethey demanded to have my auto insurance policy number. The man there said it's a new mandatory policy. He said without the insurance information, no one can ever rent a car through Enterprise. I went back in and told him the website states otherwise but he kept saying it's their new policy and they can't do anything about it. So, I told the guy, that I'll take my business elsewhere. I went down the road and received NO issues. Never renting through this location again.

Enterprise tried to charge me for a maintenance issue on a rental vehicle -- a warning light that…read morewas not my fault. I followed the rental agreement and reported the light as required, yet they refused to take responsibility and pushed the charge anyway. This company blames customers for their own mistakes and aggressively tries to collect outrageous fees. Document everything and fight back -- they won't play fair.

I needed to pick up a Rent-A-Car because I had a little accident with my car. The people there at…read moreEnterprise, service were great Enterprise and my Insurance work together to get me a car that I could use. The staff was good. We got signed up right away and it was easy for me to drop the car off , at Gerberand glass in Romeoville. They just called and told me they will be refunding my money, I put down on the Rent-A-Car which my insurance covers. This was a great experience if I was to need another car, I would go to Enterprise,. in Bolingbrook again. Thank you.

If I could give this branch -0 stars I would. I have State Farm Ins. & they directed me here for a…read morerental while my car is being repaired. I picked up a rental that was not only filthy dirty but I smelled like someone spent the night inside it & was smoking marijuana or stink weed. At first I though it was skunk but it got worse & I realized it was the smell of drugs. Also I was given a car with no gas, the red light was on on the dash & I was lucky to make it to the gas station. I returned it & refused another car as I had put $25.00 worth of gas & I could not drive the car. The Assistant & Branch Managers are nothing but paper pushers & pass the buck. I had to complain to State Farm & Enterprise but I do not know if I will ever see my $25.00 in gas. How can a legitimate business send out cars that lack cleanliness & gas to paying customers? In addition, how can they require that we sign a contract & take a $50.00 deposit for a nasty car?

The experience (or lack there of) that I have had with this location today has been beyond…read moreunacceptable. I made a reservation on Monday evening for vehicle pickup Tuesday morning. On Tuesday morning I received a phone call that the type of vehicle I reserved was not available for a morning pickup but would be on site by early afternoon. I rearranged my obligations to accommodate this change in timing-but received no communication from the location throughout the day. I contacted them at 4pm to check on the status and the first gentleman I spoke to first told me they were hopeful a vehicle would be there by 6pm and then told me a vehicle would be available tomorrow. When I then asked who else I could speak to as this experience was unacceptable the manager then informed me no cars are available until Thursday. I cannot fathom how a company would allow you to make a reservation for something that is not available. Beyond that to basically be told sorry, sucks to be you we have no options for you and we can't help you is deplorable. I can tell you that based on this experience I will never be renting from enterprise again and beyond that will be sharing the same advice with my friends, families, colleagues and even enemies because I would not wish this experience on anyone.