This is for the Enterprise Aurora location off 59 by the Shinto. A coyote had a death wish so I…read moreunfortunately needed a rental car. They offered to pick me up and I was able to drop off at the repair shop. Everyone was nice and no big issues. What I didn't like; - minivans/SUVs availabe on the day of my rental were Chrysler pacifica hybrids which are awkward vehicles and get 18mpg - $20/day for extra insurance fir scratches, crashes, etx - pets are not allowed in the vehicles Other than that no issues but I'll update if they arise

Beware! Erroneously charged me $25 because they originally claimed I mis-entered the license plate…read more# into the Illinois Tollway's website despite me providing photographic proof and 3 out of the 4 tolls being charged correctly. It's taken over 3 days and multiple hours of phone calls and the charge is still not resolved despite the phone representatives indicating they will remove the charge. I will not be renting from Enterprise and specifically not from this location again.

This was my first time renting a car from here and they did a great job…read more They gave me a "free upgrade" to a Hyundai something while I didn't know the car, nor would it have been something I'd choose for myself, it drove like a dream. Getting the car was relatively quick even though they were super busy the Tuesday after Memorial Day. I didn't realize it until a few days later that my license plate on the car was actually from Florida and had I known I would've requested something else because I don't like driving around Chicago and people thinking I'm a noob who doesn't know how traffic and lights work and like they can honk and be the dominant car. But other that, all was well. I dropped the car off my last night in town and got a wrap up email at 5am the next day and a call first thing in the morning letting me know I'd forgotten my phone holder thing in the car and they'd retrieved it and were holding it at their facilities. So nice of them!

So a driver renting an Enterprise rental car and holding Enterprise car insurance hits my car. Even…read moreafter police report confirms Enterprise's liability, It took over 1 month and countless call for Enterprise to even look at my car. It was damaged to the point that I felt unsafe driving on major roads for my daily commute. Enterprise finally provided a rental car but after repairs were completed they delayed final payment to the collision shop. By the time I was able to return the rental car it was past the timeframe they expected their car back so they charged me for the extra week of "rental". Absolutely ridiculous!

I have used this location to rent a car several times now and I am always impressed by the…read morefriendliness of the staff and how hard they work to make sure each customer is taken care of quickly. They even coordinated with a body shop I was using and I was able to get a discount on the rental and leave the car at the body shop when I picked up my own car. Thanks to Gustavo and Carlos, you both really helped me out.

Fantastic people to work with and they go out of their way to make sure your experience is a great…read moreone!

Enterprise never disappoints. We have been customers for 14 years. Every location across the…read morenation has been great. Recently we rented in Oklahoma. Theo in Stillwater, OK. gave us a free upgrade because he saw all the luggage we had. We didn't ask for the upgrade. He had compassion for us. Plus, he did a detailed check of the car before handing us the keys. We appreciated that. Then, Mori in Norman, Ok. Was great. We needed a ride back to our Airbnb after we dropped off the car at Enterprise. We were going to call a cab. We hadn't said a word about needing a ride . However, Mori, unsolicited asked. Do you need a ride? What a blessing! These are a few recent examples of Enterprise. We have years of these stories. That's why we stay with Enterprise.

So this not a review against the branch BUT the company. We rented a vehicle on July 20,2024 to go…read moreto a wedding in Waukesha, WI that started at 4:00 pm. Mind you Waukesha, WI is 2 hours NORTH of Naperville, IL, we used our own I-pass and all the tools per our I-pass were paid. Got home returned the vehicle and then a few days later got a "citation" from enterprise saying we missed 2 tolls in Markham, Il at 5:05pm and 10:20pm. HMM well that would be some kind of MAGIC that here we are at a wedding in WI and getting charged for tolls in Markham, IL at the same time. Called enterprise and spoke to 4 separate people, responded to the emails asking for proof and SENT them proof, time stamped photos from wedding for BOTH tolls, called the Illinois tollway authority and had an enterprise employee speak to them. The tollway authority has NO record of sending this citation nor any record of the vehicle traveling south to Markham,Illinois. We got off the tollway in Downers Grove and that was the last exit going north or south for the vehicle. Enterprise charged my card, so I called again, the employee said to escalate it and ask for a manager in the customer service dept. So I did the NASTY lady I spoke to kept talking over me, saying I wasn't telling the truth, saying she was the ONLY manager. What a SCAM, if they do this to 100 people a month that's $2800 because the toll was $3 (that we didn't go through) PLUS a $25 fee! SCAM!!! and the person answering the emails needs to check themselves, again I did nothing wrong we weren't even in the STATE and they keep saying that we somehow were in Markham, il @ 5:05pm and in Waukesha, WI @ 5:07pm! Prove it, we have photos of the car going north and south and getting off at Downers grove 55th street plaza. Shame on such a big company for NOT doing the right thing and SCAMMING customers who rent from them! Just got ANOTHER email from their customer relations " telling me that because I rented the car in Illinois I am guilty". Again check your info before you send emails and put it in writing! Wasn't in the state at the time of the toll violations - @ Chris M enterprise.com/en/help/c... is not a valid site I have all the info you are asking for but cannot get it to you with that site you posted Just called the 855-266-9289 and that is a call center who was not able to help or get me to Chris M - this is really becoming a bad joke - had to report this fraud to our bank too as they stole the money from our account

Originally booked another rental company nearby, but after reading the review I decided to cancel…read moreand book Enterprise instead. And I'm so glad I did. This location is great with their service. There was an issue with my original booking so they upgraded us to a passenger van which is very comfortable. All my family members are happy with the upgrade and the whole thing was smooth and easy. Would highly recommend this location!

I can't respond directly to the owners comment, but they just gave me a link to their general help…read morepage which doesn't help me at all. I already went through the help page and even talked with people at the "citation" office and was given the response I detailed in my initial review. So again, the only assistance I've been given is "I can't directly help with that, call this number instead." Thanks for once again proving my point. Terrible customer service, shady business practices, and finding sneaky ways to take money from customers. Which by the way, this is after I paid $100 a day to rent an economy 3-cylinder vehicle. I called the branch to tell them to remove my credit card on file and they told me there was no card to remove because once the reservation has ended, my card could not be charged anymore. This was another lie. My card was charged today so now I will have to dispute through my bank. And of course the Enterprise reps over the phone told me they couldn't provide me with the actual toll bill from the city. Shady company that clearly wants to steal from customers.

Rented the most disgusting minivan from here while our main vehicle was being repaired. Minivan had…read morenot been cleaned between rentals and had food and sticky residue all over the back. There was damage on the outside visible and noted by employee. My husband took a video of exterior as we always do for proof. Fast forward to after we dropped the car off (in better and cleaner condition that we rented it in) they claimed we dented the exterior. My husband showed the manager the video with proof it was there when we rented it. They agreed. A month later we received a hefty bill for damages to vehicle from corporate Enterprise. We are obviously disputing that as well, but you have lost an Enterprise customer thats for sure. What a bunch of scammers.

The service at this location is impeccable. They answered all my questions and concerns right away;…read morethey answered anytime I called and true to their slogan were willing to pick me up and take me home. Special mention to Lucas and Jesse who are very friendly, professional, and very polite. Highly recommend.

DYLAN EMBODIES GREAT SERVICE, VALUES EVERYONE WHO COMES THROUGH HIS DOORS, AND HAS A CUSTOMER…read moreSATISFACTION MINDSET!!! I originally booked the Oswego Ogden Enterprise location but because they were giving me a hard time, I went down the road to this Aurora Ogden Enterprise. Dylan, while working with another woman in-line ahead of me, greeted me as soon as I walked through the doors even though he was the only one working. There were 4 other customers in that lobby waiting! I saw Dylan treating ALL the clients who came in with respect! Oh, and you know how you can tell when people don't want to help you? That wasn't the case with Dylan. He gave his 100% in making sure all the clients in the lobby were attended to, he made sure they knew they were acknowledged, and that they were satisfied with their rental. Dylan gave me available vehicle options and walked me through the entire rental process, not missing a step! I chose a car that was not yet prepped and he promised a clean time of 10 minutes or less--he delivered on his promise as the car came out clean and ready to go. Dylan is why I continue to trust and use Enterprise's services and he is what EVERY Enterprise should strive to be and provide to their customer. Make Dylan a regional manager or give him a promotion because, Enterprise, this is one of your best employees!!!

Always always trust the reviews... I figured purchasing a car here would be a great idea lol they…read moresold me a car and exactly 5 days later after a diagnostic I found that my sensor was torn, car had been in a wreck and my back brakes were Bent out of frame..did enterprise try to make it right? No they made me go through my warranty and pay out of pocket to fix the issues... so yea buy and rent at your own risk.

Good service in this location. Customer service was good. Great communication. Car was good as well.read more

Tony and Ben worked with us when we had an accident and needed a vehicle. They went above and…read morebeyond to get us covered for a holiday weekend that prevented us from picking up our repaired vehicle and when tolls were incorrectly posted to our account. They made every step of this process easier. Would highly recommend!

The car was ready and clean when I arrived and drop off was quick and efficient. So convenient to…read morepick up a rental car for a work trip and not have to go all the way to the airport.

Terrible had to wait 45 min for them to clean a car. Confirmed reservation as well. Crazy part is…read morethe car still had a rancid smell.

Quick note about this place. I picked up car on a Friday…read morelast week before thanksgiving Jessica took care of me. Never have I felt so comfortable. Very nice girl. Gave me a larger car then I had reserved. When I brought the car back after a misunderstanding with Another employee Matt. He handled the situation and handled it the way I being in customer service would have taken care of it. Always try and remember The costumer is usually right. Always try and have the customer leave with a smile. And Matt accomplished that. Thank you Matt I would definitely be back here. More cars to pick from too then Warrenville Sincerely GWalsh

If I could give them a zero I would. People hang up on phone with you and told them I be coming in…read moresince I had confirm email and they said there no car anywear else. I ask about Lombard Villa park and other they say no car we sold out we have more in 3 days. Just wanna upset how they said no car and how I got hung up on phone.