Enterprise tried to charge me for a maintenance issue on a rental vehicle -- a warning light that was not my fault. I followed the rental agreement and reported the light as required, yet they refused to take responsibility and pushed the charge anyway. This company blames customers for their own mistakes and aggressively tries to collect outrageous fees. Document everything and fight back -- they won't play fair. read more

I needed to pick up a Rent-A-Car because I had a little accident with my car. The people there at Enterprise, service were great Enterprise and my Insurance work together to get me a car that I could use. The staff was good. We got signed up right away and it was easy for me to drop the car off , at Gerberand glass in Romeoville. They just called and told me they will be refunding my money, I put down on the Rent-A-Car which my insurance covers. This was a great experience if I was to need another car, I would go to Enterprise,. in Bolingbrook again. Thank you. read more

Very easy people to work with, I came here through my insurance while my truck was getting work on. Made an appointment a day before and was out in 10 min. The 2022 Dodge Charger was well maintained. The return was the same. read more

No. I don't recommend this place. I was charged with a $200 damage protection that I never asked for or signed for which is clearly stated as optional on the form that I did sign on the left-hand bottom corner and I intentionally did not sign it and a month later after I returned the vehicle that they rented to me because I got hit, charged me 180$. I called twice and was told it was a no charge closed receipt and I'm still out 200$. Fuck this place. read more

#92/2022 wind chills down below 20 below zero close to the 40 below zero marks within the next few days. I have an old vehicle it's tired and cranky so I decided to rent a car One thing I like about enterprises not only the great service I've always gotten and these reviews reflect me I know there's crappy reviews from other people have gotten stuff go on I don't know what the hell they do or whatever so once again I did not get let down. I called on the phone I said I need a car. No it's a holiday coming up how are we looking this is about 3 days before Christmas. They said we got cars so I said can you come pick me up I'm down the road at the truck stop they said yeah we picked up drivers here before they're rented cars and left their trucks there. So about an hour later they showed up brought me down and I got driven down in a Volkswagen Jetta I rented those before they're nice cars. So I looked at the compact prices I didn't really want an SUV cuz they were way too much than what I wanted I wasn't making a trip I was going to be making local trips. So I decided to take that Jetta they said it's available it was that over some other little tiny thing. So I took it sign out was easy they told me the price up front everything that was going to go on. Was 200 and something dollars change for the week and there's a $300 deposit automatically tacked on that will come back and if you want extras like their insurance their collision their full insurance or just the damage waiver. And the toll pass for tolls. It was going to be about an extra $48 bucks for the week which is fine. Unlimited tolls unlimited mileage all kinds of good stuff. I do like your damage waiver I didn't mind paying for it. The Jetta was fairly clean it was freezing cold and there wasn't really no problem with anything so at the time so I got it signed out the papers I knew it was going to cost me is going to cost me a total of $500 and some change for the whole week plus the $300 deposit so it's 800 bucks or so on the credit card take the car. I went down to Walmart did a little shopping came back to the truck did some nice stuff around it took care of some things and relax for a few hours. And then went down to Walmart to take care of a few things. About 4 hours later I was going to go get something to eat I fired the Volkswagen up and I'll send the check engine light started coming on saying coolant level low check coolant level well that's not good. Almost 3-year-old vehicle with close to 60,000 miles on it. I did not feel safe even if I put the coolant back in if it was low or something was going on and wanted to take it somewhere if something else goes wrong over Christmas So I ate dinner at the truck stop and the next morning I called. They were open I told him what was going on they said bring it back down and we'll swap you out we'll take it down the Firestone they could look at it and whatever else they didn't have any sub compacts at the time so they gave me an upgrade to what was basically called the Mazda cx-3 little mini SUV all-wheel drive for the headache that I had they said basically. Won't cost any more money or anything. Now I have to give major props out to Dylan for the paperwork that he did on this because he was able to work it out and everything showed properly because what happened was they tried and the computer to charge me for one day and then charge me for the following week so he did a little altering and basically showed me picking up the Mazda instead of the Volkswagen which is what happened cuz I actually went nowhere I drove a total of two miles I didn't go anywhere. So I got the Mazda I kept it for a week it was a nice little car didn't do much for me it's just a little SUV the all-wheel drive was nice on the slicker pavement cuz it did get lousy for a few days. But once again the whole staff there was nothing but professional and great. When it came time to bring it back I asked if I could have an extra hour or so to return it they said that would be no problem at all. So when I came back in and I came back and got dropped back off everything was fine I signed the papers and everything there were no charges extra at all. 3 days later I looked at the credit card bill and it was everything that they said the 300 dollars was gone and it was $500 and some change and you couldn't ask for anything more. Another reason why I'll continue to use Enterprise because in my opinion I've used them in different locations in the past and I have had no trouble at all keep up the great work especially here at Bolingbrook country to the horror stories I read on Google some people bring stuff on themselves. They tell you up front there's a $300 charge it's a deposit basically you'll get it back once you turn in the car and everything is good some people will get mad at that just like will you tell me to be an extra hundred dollars well that's how it is deal with it. I just never took a picture of the Mazda read more

Enterprise Rent-A-Car - No payin a G for an SUV Corolla Jetta I went with the Jetta 500 bucks w damage waiver 4 a week good enough not bad 300 deposit 800 300 back - Car Rental Near Me - Bolingbrook, Illinois

This place never answers their phone. Scheduled to be picked up and was told 5 min. 30 min later someone answered and they dispatched to the wrong address. Even though it was confirmed MULTIPLE times. Over 2 hrs later and finally someone showed up. I tried calling this location 6-7 times during the day. Answer your phones!!! Get your shit together. HORRIBLE customer service. read more

This review is for June --- I started my draft and forgot to finish, my bad! Pick up time is when they swipe your card When you are dropping off your car -- you have to drop it off by the time that they swiped your card on the pickup date. Otherwise if it is an hour past It is an extra $13. If it is dropped off after that time they will charge you for an extra full day. The rate they quoted me was $180 for Sunday through Thursday but I didn't realize that didn't include tax and other fees. My rental came to $278 since I added on daily basic insurance and an I-pass which was $6.99 unlimited tolls (not bad). Friendly, helpful staff. It was great that they were open on a Sunday. read more

This location is soooooo f-ed up it's not funny!! We've had to jump through hoops to get this rental done and still we're running back to get a bill with my name on it because I am the person that has the credit card we signed in with but my husband is renting the car?? Hello we are married so why do we have to jump through all these hoops!? They must not need the business and trust me they won't be getting of mine, family, or friends business ever again!! I know it's all corporate bullshit but seriously when you need a car I would seriously think about whether you want to rent it from Enterprise!! read more

I went in, got a nominally priced car for a week, returned it and got out easy peasy. It wasn't a luxurious experience but it quick and affordable and the people who work here, at least the guy I got, was actually extra accommodating for being a guy at a suburban car rental shop. The only tiny ting is that at 5:30 on a Monday they were actually really busy so maybe just don't go in a half hour before they close and you'll probably be good. read more

Rewrite: I was concerned with very inconsistent adherence to masking related to COVID-19. It was the only thing that went wrong, but it was a serious concern. ** Update. I'm changing the review from 1 or 4 stars. I will say that this company does knows how to recover from a bad situation. In addition to acknowledging the issue here on Yelp and requesting me to follow up directly, they followed up with me numerous times to let me know that the matter was being addressed. When I returned to the location, the situation had improved considerably. The service may not always be perfect, but there is a clear desire to correct mistakes, and make things right. Thank you for the follow up! read more

They lied about toll fee process and I was charged $25.00 when I attempted to pay through them.

Love this place! They are so welcoming and their customer service is great. After being VERY upset with another company down the street (begins with a H) these guys were absolutely amazing at helping me out with a vehicle right away and made my very crappy day turn into a good one! read more

I'm surprised to see so many average reviews of this place. I had to rent here when my car was being fixed from a tree falling on it. ABRA recommended these guys. My girlfriend (who isn't on Yelp) rents cars from these folks all the time for work, and she's always had an awesome experience too. I don't usually like giving props to huge corporations, but the staff at this location are so great to work with, I felt a review was in order. They have a good selection of really clean cars. They get you in and out in a matter of minutes, and they are conveniently located at Boughton and Rte 53. Definitely would recommend this place if you need a car. Good staff, reasonable rates, and convenience that can't be beat. read more

You guys are literally robbing people at this ridiculous price! I've never seen anything like this. And when I called to ask why the price is sky rocketed. The lady said it's because during the pandemic they didn't make much money. So they are trying to recover they losses... that's sick!!! read more

Nolan, (location branch manager) really went above and beyond to keep us very satisfied for the minivan rental that we got for our trip to the Smoky Mountains. Had he not gone above and beyond, our day long road trips back and forth and up the mountains would not have been enjoyable and pleasant. These car rentals are like our moving hotel rooms (minus the showers and washrooms of course) and like a comfortable hotel room, a nice and comfortable rental plays a major role in making the trip enjoyable, pleasurable, fun and safe! I want to commend him for going out of his way in getting my preference rental as I was unhappy with the one we were initially getting. He truly drove out to another location to make me very satisfied. Thanks to Nolan, I will be using Enterprise again during my DC trip in a couple months! read more

Hours before trip received call that they were moving our rental to another location with a cost increase. We had even called to confirm rental day before. Offered ride to new location but no cost adjustment. read more

I walked in the guy on the phone was rude and unhelpful I was picked up from car-star just to get no help with a rental car will never come here again read more

Great customer service. Very helpful with picking me up from my house to get there. Was given a great rental while my car was in the shop. Very happy with the service here and will be back if I need a rental read more

I rented a car from the Bolingbrook location over the busy Thanksgiving weekend. Tim Powers and the rest of the staff was very courteous and the process was very smooth. Thank you! read more

I had rented a 15 passenger Van to take to Ravinia with a group of friends and they were the only rental company around who could get one for me. My only issue was that they failed to tell me that if I was renting on a Saturday that they require a 2 day rental and the vehicle would be due back on Monday because they are closed on Sunday. When I returned the van on Monday they tried to charge me for the both days when the reservation was only for one day. Brian, who took my reservation was there and remembered making it for one day and didn't charge me for the second day. Because they honored the price for the rental I would definitely go back there again. I understand that they are closed Sundays but they just need to notify their customers if this when they make a reservation. I was nice to see a company keep their promise and provide me with the rental they had told me about and didn't just tell me that it was company policy for 2 days and make me pay. read more

I rented two cars from enterprise my car was total so I was recommend the service there. At first it started off as a very good experience then all of a sudden when it came time for me to print to pay they didn't detailed it I had rented two cars the second car-that I rented was not up to enterprise standards it was missing a hubcap and the windshield wipers didn't work I guess I was lucky because it rained three out of four days that week and it was very bad rain but the windshield wipers were satisfactory. I spoke to the best branch manager she acted nonchalant and act like she didn't care so I think going forward this enterprise in Bolingbrook Illinois be the one that I return to they said they were going to take a certain amount off of the bill this bill but they overcharged me and I am still waiting on the refund two or three weeks later so I would not recommend this service to anyone thank you read more

Had a bad experience with the Lisle location, they canceled my reservation at 5pm the night before. I called Bolingbrook location last night just before closing talked with Ryan he handled everything GREAT!! Got me the van I needed. When I came in to pick up this morning I was in a bit of a rush, Tucker handled everything fast and professionally. Two Great employees!! Thanks Guys read more

Not only did the young lady working give me a pissy attitude for calling because I was confused on the location, she was a bitch right away when I walked in. Wasnt even able to help me. My week has been horrid and this didnt help. read more

Terrible. Was given completely inaccurate information. Wasted my time. I will not rent from Enterprise again

The service at this Enterprise is exceptional... Every person we were in contact with was personable, and QUICK to get the car out and then back in...They went out of their way to make sure if I need to rent a car I would come back to them....JOB WELL DONE. Thanks read more

I've been working with Enterprise for a few years now and my experience has always been "ok" but working with Tristan, the manager here on this issue has been 5 stars. He worked his tail off for me, and got me into a new truck, exactly like I needed. I would recommend this place to anyone! I have 15+ enterprises by my house but drove the hour out and back was worth it! read more

This Enterprise location has helped me out a lot. The management team there is great! I would recommend them to anyone in the Bolingbrook/Naperville area. read more

DO NOT rent a car from this location in Bolingbrook, IL. They not only were paid by the insurance company for the rental and by Gerber, they also charged my credit card for $152.94, the same amount that Gerber was paying. Now it's over a month later they still haven't refunded the money nor called me back. I reached out to corporate two weeks ago was told everything was corrected and still no refund back. I've rented many cars with Enterprise in Woodridge, IL and never had a problem. So I'm guessing this location is basically sketchy. As a branch manager Adrian has no respect for his customers and lacks effectiveness in completing a simple task of making sure a customer is not charged for a service after he gave his word that we owed nothing, was confirmed that Gerber was picking up what insurance wasn't and we were all good, again, we owed nothing. Almost a week later we were charged. Something sketchy is going on at this branch and the coward can't even call back. Poor excuse for what a leader / branch manager should be. DO NOT rent a car from here. Go somewhere else! read more

Have rented at this location several times over the years and I'm so glad I can write this review. They are awesome there! They are always friendly and knowledgeable. They are always willing to accommodate your needs and offer you a great deal. The prices are soooo much better than at the airports where they charge 35% airport tax or something crazy like that! I like it because it's so close to home. Most of the time they have a variety of vehicles in stock, even brand new! Only downfall was that it took a long time to get picked up when we were pressed for time that day. They did apologize that they were busy since it was Saturday. But whether you need a rental for insurance purposes or for traveling out of town, these folks are the best! read more

The worst service ever , the people there have a lot of atitude, i will never ever rent a car there

The worst customer service! I was given completely misleading and inaccurate information. Very deceitful and dishonest. The intimidation tactics to buy the insurance are sickening. Avoid Enterprise Bolingbrook location at all cost! read more

I will never rent from Enterprise again, especially from the Bolingbrook location because that is where it all started. I was in a car accident that left my car undriveable. Not only did I wait for at least 30 minutes to even be helped at Enterprise, by the time I was helped the "managers" were so frazzled they didn't know which way was which. The other person's insurance company was paying for the rental, so that was another wait time to get that straightened out. I specifically requested the IPass feature as my IPass transponder was not attainable and was at the body shop with my car, which was now in pieces. Not only did Enterprise conveniently "forget" to add that feature to the rental, they gave me a minivan! Unless you are a parent with kids, no one needs a minivan. They told me they had nothing else left and no SUVs, yet some other guy who came in before me and had no prior reservation of a vehicle was asked if he wanted an SUV and got one! What the heck?! When I had the chance to upgrade the minivan to a normal car, I requested all the features from that agreement be transferred to the new car including the IPass feature. I had a friend with me witness the request. Low and behold I get 3 tollway violation notices in the mail from Enterprise. Because of Enterprise, I am on the hook for $50 in tollway violations because they screwed up. I tried calling them and got a message from their division manager. I returned his call and guess what?! He NEVER called me back. So completely unprofessional. I will NEVER rent from Enterprise again. I tried to dispute the charges with my credit card company and was only slightly successful. Enterprise is a terrible company and they should be ashamed of how they run their business. read more

If I could give this location NEGATIVE 10 stars I would! HORRIBLE Customer service! And lack of knowledge!!!!! Very rude! Workplace full of men with ego problems! They claim to NOT discriminate but that is FALSE!!! They made me show them 4 different bills with my PERSONAL information and declined all of them! The 2nd bill I showed was a Nicor bill under a budget payment with over $100 worth of CREDIT! I was told I could not use the bill because I was on a budget! Only to find out later from their BOSS that I could have used the bill!!!! Then I was hung up on by one of the rude "men" who work their and when I called back to ask him why did he hang up on me, I was told "because I have a lobby full of customers" really??? Well who am I?! Andrian and Mike are the managers but they definitely need more training!! Horrible horrible horrible customer service! Take your money to a different company!!!!! read more

These places including this one are a rental scam, intimidation techniques to buy their insurance is just pathetic. Obviously the employees cant be all scum, so must be the incentive program for these greedy people not to do the right thing. Speaking of greedy, 20 minutes after a car was dropped off, the manager was called about $7 of change in the compartment, it was already gone. Drop your credit cards and watch your statements. read more

Rented a vehicle for a week. Had to give it back in 4 days. Got charged for the whole week. No one at the local branch informed us that we would get charged for the whole week even if we returned the vehicle early. What happened to informing the customer? We would have kept the car for a week if that was the case. Local branch manager said sorry there was nothing he could do. That's not customer service. Not happy with local branch. read more

Enterprise in Bolingbrook provided outstanding customer service when I recently rented a car. Everyone was so pleasant, helpful, and professional; office and cars were clean and neat. read more

Because Yelp cannot find the Enterprise located at 50 Old Chicago Road in Bolingbrook I'm putting this notice on this Enterprise simply because it's in the same town I hope not the same kind of service I'm getting an Enterprise Fleet truck because our company leases are trucks through Enterprise Fleet I have to have a truck for my delivery job that I do in the morning I got to the store the location at 5:02 after calling him and telling them I am on my way the girl that says all the keys are locked up even though the door was open and I'm standing inside she came in from the outside and I told her what I was there for and she says all the keys are locked up for the day knowing I was coming there I did speak to a gentleman not her on the phone not good as far as I'm concerned I'm using the truck is a rental simply because our company uses them as far as doing it myself on my own with my own money it'll never happen again ever I gave it to Stars hoping that I get the truck tomorrow and I'll get to keep the two stars if I don't get the truck tomorrow I'll be writing another review in the Stars will go further down this is a terrible way to go when you're 2 minutes after your store supposed to close and you know the customers coming and an employee is there that was the worst part of it the employee was there and still cannot help me and if you have the keys to lock the building why would you have the keys in the power to unlock where they keep the keys they don't trust you all the way or they only trust you half the way to use keys at your store they really need to get it correct read more

This is a great enterprise. The managers and customer service reps at this location are awesome. I live in Addison and there are several enterprise rent a car locations that I pass just to get to this one. If they don't have the car that was reserved, they will get it or offer you something else. It is a pleasure dealing with this enterprise @ all times and I plan to continue! read more

This place does it right. Nice, clean cars and professional, personable, pleasant people. Where else do you find that? From pick-up to drop-off, they are no-fault. No reason to take a chance elsewhere. Kevin is a superstar. read more

Rented 2 15 seater van over the weekend. First one with bad brakes the other one with missing fuel cap and check engine light. When I was explaining this to the person from this location he said the only way they know if the brakes are bad is when a customer complains. Way to go enterprise. Excellent customer service. Never again. read more