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Enterprise Rent-A-Car

2.8 (31 reviews)
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Updated 2 weeks ago

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Review Highlights - Enterprise Rent-A-Car

The first two times I was the one renting and driving, the 3rd time, due to an arm injury my wife was.

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.0(19 reviews)
3.9 mi

This is for the Enterprise Aurora location off 59 by the Shinto. A coyote had a death wish so I…read moreunfortunately needed a rental car. They offered to pick me up and I was able to drop off at the repair shop. Everyone was nice and no big issues. What I didn't like; - minivans/SUVs availabe on the day of my rental were Chrysler pacifica hybrids which are awkward vehicles and get 18mpg - $20/day for extra insurance fir scratches, crashes, etx - pets are not allowed in the vehicles Other than that no issues but I'll update if they arise

I pray I don't get stuck in another rental because this company sucks. Every time I get put in a…read morerental I'm always screwed in some kind of way finding myself stuck on the phone for hours to get bogus $25 fees assessed. If you get into a rental car from enterprise my biggest piece of advice is to NOT take the expressway. I did all my due diligence adding my rental vehicle to my ipass account to AVOID any and all fees possible communicated thru my enterprise advisor and I STILL got slapped with the bogus fees (3 of them) and currently still waiting to get the 3rd one refunded which the charge will be disputed within 48 hours because enterprise citation department runs on miscommunication and lies. I've wasted over 10 hours of my life on phone calls getting nowhere for this last $25 fee it's ridiculous! The charges were for expressway tolls when I did everything I could and had my rental vehicle added to ipass account already! I refuse to use enterprise next time I get the chance. This is NOT how you do business. I only caught this because I actually check my statements. Most people don't and unfortunately overlook and don't even see these fees and get ripped off. Enterprise knows this and is falsely charging thousands of innocent customers and should be reported by the BBB. Never had to dispute a charge in my life with a perfect credit score but if not resolved within 48 hours I'll be forced to dispute. Never had bigger problems with a company in my life. Do better Enterprise.

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Enterprise Rent-A-Car - carrental - Updated May 2026

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