Did not have a reserved car available. They Attempted to up charge me for a different car. Not…read morethe most intelligent people working there. Go to enterprise down the street.

Rented a car....didn't receive remotely the vehicle rented. Ended up with a Malibu (that was…read more"cleaned" ha!) that reeked of cigarette smoke, pot, and was filthy inside...garbage in the trunk, in the backseat, in the doors....the headliner looked like something was butchered on it. The exterior had a large dented quarter panel. My wife had rented the vehicle and is the 4th name on our insurance policy. insurance cards only display 3 names....staff wouldn't look at the screen showing that she was insured, so we were also forced to pay for insurance that wasn't needed or desired. Hope their commissions were worth it. Perhaps the least helpful staff that appears to take their unhappiness out on customers. They had been the rudest most entitled employees that I've ever had the misfortune of having to deal with. No one should be subjected to them. Upon calling Hertz 800 number, I realized that customer service no longer exists. However, roadside assistance does....and they suggested switch it at a different facility....the closest was 25 minutes away. As a longtime customer of Hertz, I will be looking at other rental companies and options in the future. Hertz has lost a customer. All I can say, is go elsewhere....we definitely will be going elsewhere the one in Mokena is good. Matteson should get 0 stars.

Bad experience, Yes, they picked me up but didn't have any small SUVs available which is what I…read moreasked for the previous day. They kept on lying saying we'll get one in 10 minutes, oh, that's for someone else. Their competitor picked me up and I rented from them. I would avoid this location!

I wish I could give 0 stars. I've been renting from Enterprise for years. Until now. We rented a…read morevehicle for a week and drove out of the state. When we picked up the vehicle, my husband and I went over every inch of the SUV with the employee. Every scratch or dent we pointed out, he showed be his Ipad with all panels of the vehicle, including the roof, marked red saying "it was accounted for" or "don't worry it has to be bigger than a golf ball or quarter". I then SIGNED the contract on the exact Ipad that he had when we went over the vehicle. When we returned a week later, another young man was working and when he came back inside from checking it he immediately accused my husband of "hail damage from yesterdays storm". He pointed out TWO dents that says were not there and were caused by hail. My husband proceeded to tell him we were in Florida for the storm. Showed proof we were out of state. There is no hail damage on this vehicle. Well, over a year later and although State Farm investigated the situation over many months and proclaimed us not liable, Enterprise sent me a bill for $1500 of body work!!! FOR TWO DENTS. They are coming after me personally. Now I am receiving emails from a "Dewayne Williams" from Enterprise Damage Recovery. When I email back, no response. When I call and email (multiple times) the regional manager, no response. When I contact Enterprise corporate and get their damage recovery department, noboday knows WHO this Dewayne Williams is. Cannot get me in touch with him. The reps I speak to say "nobody can do anything about this" and "it is what it is". I was supposed to get a call back from a supervisor and guess what, I got ghosted AGAIN. No call back. AND NOW THEY SENT ME TO COLLECTIONS!! They can ruin your life because its their word vs yours. What a joke. Do your research. Rent somewhere else. It doesnt matter if your diligent and careful, they'll still screw you.

I had to get a rental car due to my car being in the shop. I went to the enterprise in Homer Glen…read moreand dealt with a Johnny & Matt. They were extremely professional & helpful! Would come here again for rental needs.

From the owner: Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Homer Glen, IL. Just one…read moreof the 7,200 branches in over 30 countries helping with your car rental needs. Enterprise Rent-A-Car was founded by Jack Taylor in 1957 and is known for an extensive network of locations, everyday low rates and outstanding customer service, including picking up local customers at no extra cost. Taylor named the company after an aircraft carrier on which he had served, the World War II USS Enterprise. We've always operated through an extensive network of local, neighborhood offices, each powered by the energy of a small, highly entrepreneurial team. Our first customers were the ones who really shaped the business model that we use today. They told us they wanted to rent cars where they live and work. We have a well-established track record for making rental service convenient and affordable for those who prefer to "buy for the need and rent for the exception."

If I could give negative stars I would. My experience with Avis has been incredibly disappointing…read moreand unprofessional, especially considering this is a corporate fleet rental through Holman, our fleet administrator. There appears to be a major disconnect between Avis' corporate systems and the location branch resulting in them not recognizing that my rental is an ongoing rental even though there was an open PO and confirmed payments being made. I was unexpectantly contacted by an Avis recovery service agent who informed me that the vehicle was scheduled for repossession due to the rental showing as unextended. I explained that this had to be a misunderstanding and asked if the issue could be verified Monday morning, but because it was Sunday and the branch was closed, myself, and the Holman rep, that I connected to the recovery agent was told that he had to follow orders and repossess the vehicle immediately. While I understand protocol, this should have NEVER occurred on an active, direct-bill corporate account with ongoing payments. Holman created a new reservation for me at Enterprise for Monday but unfortunately they didn't have any cars available due to the weather and limited inventory so I had to return back to Avis, Tuesday morning. A new reservation was created through Avis, but when I went to pick up the new vehicle, I was told by the branch manager that I had been placed on the DO NOT RENT list due to the repossession which appears to be caused by Avis' internal errors. Holman confirmed this should not have happened due to an open PO. To make matters worse, the branch manager in Orland has been completely unhelpful throughout this entire situation. She is very by the book and offers no real assistance or customer service. She simply provided me with a number to call in which I called and learned that I wasn't even supposed to call; I was supposed to email a completely different department. This misinformation only added to my frustration. Additionally, I have a vehicle accommodation through my company, which is why I was given a Volkswagon Atlas. Instead of helping, the branch manager told me that once the DO NOT RENT issues was resolved, I would need to contact Holman because the vehicle type she sees in the system differs from what I previously had. I've been in the rental for months, so if the previous vehicle was an upgrade, it was provided to me by the Avis representative, not me. Regardless after everything I've experienced, you would think someone would try to offer even the smallest level of accommodation or flexibility, but that has not been the case. Honestly, every time I've ever picked up from this location, she always has an "As a matter of fact" attitude. I've also repeatedly shared how inconvenient it is for me to physically come into the location every month to renew the contract, especially since this was intended to be a long term rental until my permanent corporate vehicle is assigned. The branch manager suggested a short-term rental option which I informed Holman of and Holman attempted to support this request by keeping the PO open. Yet, despite that, I still ended up in this completely unnecessary situation that has caused high levels of stress, back and forth calls, emails, and a major disruption to work. At no point has anyone at this Avis location offered any real customer service, or empathy. For a corporate account, one that gives Avis significant business, I expect a higher level of professionalism, problem solving and appreciation. Instead what I've experienced is miscommunication, lack of support and a complete failure to help rectify this issue. This situation has been very time consuming, embarrassing, and quite stressful. I sent a lengthy email to the email address provided to get my name removed from the DO NOT RENT list (I'd also like to call out that the branch manager, told me you just talk to them and they'll remove it right away), and to add fuel to the fire, the emailed response that I received from the recovery department was very vague, stating that I had been placed on the DO NOT RENT list for 2 years due to an overdue agreement, as if I hadn't spelled out the details, including that one in my email to them. No mention of looking into it further or anything, just that I was placed on that list and couldn't rent again for 2 years. WOW!!! This is absolutely absurd and adds insult to injury. For a corporate account that gives Avis significant business this is shocking. I have never experienced anything like this with Enterprise, and if I had any other choice right now, I would not be pursuing get this issue resolved and would not continue doing business with Avis at all. I strongly hope Avis takes this situation seriously and address the issues related to them not having visibility to the information that is in the system at the corporate level because, no customer, especially a corporate client should ever have to deal with anything like this.

They make an effort for Customer Satisfaction I saw the 2*…read morerating and had to give them a review to encourage them. My first experience renting was not pleasant as they made me go back home to get my corporate badge. No one has ever done that when I travel for business and I saw the bias in that. The car they gave had suspension issues and they could not change and I had to change my car in a different Avis. However, from the second rental the process have been quicker and the vehicles were lot cleaner and better. I would say that they are making a good effort to test their customers right and give vehicles that are of good quality.

The best place in the business!!! Hooper's Basketball Club use the vans every year... Customer…read moreService is the best around...

From the owner: Rent 12 to 15 Seat Passenger Vans Van Rental…read moreAuto Rental Big Events, Weddings and Moving Kids Into College Family Owned Company with Personalized Customer Service Over 30 Years Experience Services: Van Rental (12 & 15 Passenger) Auto Rental (Compact, Mid-Size, Full-Size, Mini Van) Brands: Ford Chevy Dodge Nissan Location Facts: Just West of the Louis-Joliet Mall Between 55 and Lily Cash Plaza

The whole experience from the call to picking up the vehicle was a pleasant experience…read more I had called around to different rental companies and I also went online to see if it would be quicker and easier. I was so frustrated and ready to give up. Then I called Blue Oval Rentals, my call was answered by a very professional and cordial employee. I did not have to listen to recordings, go through prompts and enter a bunch of information just to get quotes. The process was quick and delightful. I have recommended Blue Oval Rentals to family and friends and I will continue to use them myself.

I can't say enough about Blue Oval Rentals! Our car broke down in Coal City, and when it was at…read morethe mechanic (Bob's Advanced) Blue Oval was recommended for us. From my call until we were driving away, it was 30 minutes. They brought the car to Bob's Advanced in 15 minutes and took car of my two daughters and I on one of the hotter days of the summer when our own car overheated. Our car repairs took a couple of days, so when we went back to our home in Chicago, Blue Oval was in regular contact with Bob's Advanced and had an update on our car as we were trying to plan for how long we needed the rental. When we were coming back from Chicago, there was a slight delay in our car repairs, and we needed to switch out rental vehicles for one more day (because our original vehicle was already reserved for another party), so Blue Oval seamlessly got us into another vehicle for the last day. Their level of customer service was top notch, and I wouldn't hesitate to rent from them again. They are the epitome of small town customer service and a great business with a variety of rental vehicles.

This place seems to get bad reviews...few, but bad. We have dealt with them twice...the first time…read morewas not good (the reserved van was not available on the day we showed up) and the second time it was good (the moving truck was ready and in good condition for our move). So I really think the reviews are a bit hit or miss...and I can see why...but I would give this place an A-Ok rating of 3 stars. This Budget rental place is in the process of moving. They used to be on the corner of 159th and Harlem (7200 West)...but that corner lot - which used to be a gas station - was sold and Budget has moved to 7420 West 159th (right next to the Home Depot and Goodwill Industries stores)...roughly three blocks west of Harlem Avenue. Right now they are working out of a trailer (see picture #1) but will soon move into their new digs (see picture #2). While I can't say I had perfect experiences here, I am satisfied enough to give them another chance. I understand that sometimes the previous renter does not return the vehicle on time (I had trouble returning mine) and that puts the next renter behind the eight ball. The Budget staff are in a tough position...they want to let you be a day late when necessary but that might put someone else out of pocket. Tough position. All-in-all I think this rental place is A-Ok...give them a chance. Budget, by the way, is really an outlet for Ford products...so now you know what you'll be getting. 3 Stars.

I went to rent a vehicle on April 13th. They would not accept my documents to prove who I was. They…read morerefused to rent the vehicle to me. I have been renting vehicles for 20 years and never had anything like this happen. I went down the road and rented from another company on the spot with my identification with NO ISSUES or questions. I saw 2 weeks later that I was charged $150 and on my cc it says "no show". WHAT??? This company engages in fraudulent charging. You cannot charge a customer IF YOU REFUSE to rent to them! I have attempted to contact Budget on 3 different days with multiple transfers and re-routes. Absolutely an awful experience. Will not rent from any kind of Budget again.

I needed a rental while my car was being repaired. After driving the car I received from the Orland…read morePark location for a day it became apparent that a previous renter had smoked heavily in the vehicle. Janine was so helpful in calling a location more convenient to where I was the next day to get me a car that didn't smell like an ashtray. Thanks Janine! AND PEOPLE--BE RESPECTFUL. DON'T SMOKE IN THE DAMN RENTAL CARS!

Orland Hills Enterprise Car Rental is consistently unavailable. Ultimately I got through to the…read moreMatteson office who did answer their phone, but had no available cars. The woman assured me someone from Orland Hills would pick me up at the car repair shop. A very nice young man picked me up and helped me choose a car. Two days later as I tried to pump gas, the release lever was inoperative. Great. So, I called the Orland Hills office to have a 15 minute ad for Enterprise and a disconnect. I call back. 15 minute ad and a disconnect. Now I'm mad and try one last time with the same results. No way to leave a message or get service. Chat gave me the number for Enterprise assistance because if it is on the website, it is not prominently placed. Again, it was the Matteson office who helped me somewhat on Sunday. The young lady got the door latch to the gas cap opened after many attempts. BUT, no point in changing out the car because maybe (?) they only had one other car available. I got gas and left the door slightly open, but some caring person shut it when I went into the store. In my conversation with the young man who picked me up, he told me why he chose Enterprise for a career move. Customer service and building more customers would be key to bonuses and promotions. So, Enterprise does their best to sabotage any chance for that. Provide a phone system designed to aggravate and be unhelpful. Lack of employees. Lack of cars. Poor attention to detail. Poor management from upper level. Never again.

Arrived at 12pm to pick up my rental and door was locked. Facilities closes at 2pm, so no one at…read morethe branch is unacceptable. Work for pharmaceutical that uses National exclusively. I've rented from this same location a number of times. Really hoping this is a one-off but customer experience at this location has been very touch and go. Corporate should evaluate the staff here and rehire accordingly

Had an issue with my vehicle I picked up at MDW airport. The office was closed but Jessica from the…read moreenterprise office next door greeted me in the parking lot and helped me swap out the vehicle for something that was in better working order. No questions asked and she made the process seamless.