Cancel

    Open app

    Search

    Enterprise Rent-A-Car

    3.1 (46 reviews)
    Closed 8:00 am - 12:00 pm
    Updated 1 week ago

    Enterprise Rent-A-Car Photos

    From this Business

    You might also consider

    Recommended Reviews - Enterprise Rent-A-Car

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Joe C.
    10
    28
    5

    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mark N.
    22
    10
    2

    7 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    I needed a great van with extended roof. Great staff, great rental van and great price! Enterprise has never let me down for my needs.

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    9 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Chad K.
    274
    19
    4

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of R B.
    0
    5
    0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of M J.
    364
    460
    23

    16 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sue Q.
    0
    15
    0

    8 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kim S.
    16
    5
    0

    9 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dan L.
    17
    2
    0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tom F.
    0
    61
    0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of P D.
    0
    7
    0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kat W.
    68
    20
    7

    11 years ago

    We got great service! Fast and professional! They had many options to chose from, we got a Jeep Compass very clean!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dee B.
    24
    9
    0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Gail S.
    25
    15
    0

    12 years ago

    Had a great experience with the Mokena office, they were all very courteous, and fast. I would definitely return and rent again from them

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    However, Craig rolled out the red carpet for me and ensured that this branch will get my business from now on.

    Mentioned in 3 reviews

    Read more highlights

    You might also consider

    Hertz Rent A Car - Address

    Hertz Rent A Car

    2.0(29 reviews)
    0.4 mi

    Did not have a reserved car available. They Attempted to up charge me for a different car. Not…read morethe most intelligent people working there. Go to enterprise down the street.

    Rented a car....didn't receive remotely the vehicle rented. Ended up with a Malibu (that was…read more"cleaned" ha!) that reeked of cigarette smoke, pot, and was filthy inside...garbage in the trunk, in the backseat, in the doors....the headliner looked like something was butchered on it. The exterior had a large dented quarter panel. My wife had rented the vehicle and is the 4th name on our insurance policy. insurance cards only display 3 names....staff wouldn't look at the screen showing that she was insured, so we were also forced to pay for insurance that wasn't needed or desired. Hope their commissions were worth it. Perhaps the least helpful staff that appears to take their unhappiness out on customers. They had been the rudest most entitled employees that I've ever had the misfortune of having to deal with. No one should be subjected to them. Upon calling Hertz 800 number, I realized that customer service no longer exists. However, roadside assistance does....and they suggested switch it at a different facility....the closest was 25 minutes away. As a longtime customer of Hertz, I will be looking at other rental companies and options in the future. Hertz has lost a customer. All I can say, is go elsewhere....we definitely will be going elsewhere the one in Mokena is good. Matteson should get 0 stars.

    Photos
    Hertz Rent A Car - Refueling options.

    Refueling options.

    Hertz Rent A Car - The manager and associate

    The manager and associate

    Hertz Rent A Car - Non electric cars. Weird.

    See all

    Non electric cars. Weird.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.2(39 reviews)
    5.6 mi

    Before trying enterprise I was spending alot on ubers to and from work for almost a whole month,…read morethinking renting would be more expensive, not the case! So happy with the whole experience. Went to the Orland Park location and I was in and out in about 10 minutes. Super fast and easy. Only thing is you do need 300 bucks for a deposit, most people probably don't have like me so had to borrow from someone. You do get it back though. Other than that, I absolutely loved the 2025 Toyota Corolla. Super smooth, clean, and great speakers!! Actually miss it! Would definitely recommend! Guys there were great to work with.

    I had an accident with my car in the end of January of 2024, that was not my fault. Unfortunately,…read moremy car was determined totaled a week later. I had full coverage through my insurance to pay for a rental for one week. I initially, contacted another car rental company that was absolutely horrid. Their Customer Service people are stationed over seas; difficult to understand and did not understand the rental process through an Insurance company. My next call was to Enterprise, and it was smooth sailing from there on. You are dealing with Representatives from the USA that have a full understanding of the insurance process. I had a rental within a couple of hours ready to go. The Employees know what they are doing, and they make it as time saving as possible. Thank you Enterprise location of 157th Street in Orland Park, IL,

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

    See all

    Budget - The Bathrooms

    Budget

    1.9(15 reviews)
    5.2 mi

    This place seems to get bad reviews...few, but bad. We have dealt with them twice...the first time…read morewas not good (the reserved van was not available on the day we showed up) and the second time it was good (the moving truck was ready and in good condition for our move). So I really think the reviews are a bit hit or miss...and I can see why...but I would give this place an A-Ok rating of 3 stars. This Budget rental place is in the process of moving. They used to be on the corner of 159th and Harlem (7200 West)...but that corner lot - which used to be a gas station - was sold and Budget has moved to 7420 West 159th (right next to the Home Depot and Goodwill Industries stores)...roughly three blocks west of Harlem Avenue. Right now they are working out of a trailer (see picture #1) but will soon move into their new digs (see picture #2). While I can't say I had perfect experiences here, I am satisfied enough to give them another chance. I understand that sometimes the previous renter does not return the vehicle on time (I had trouble returning mine) and that puts the next renter behind the eight ball. The Budget staff are in a tough position...they want to let you be a day late when necessary but that might put someone else out of pocket. Tough position. All-in-all I think this rental place is A-Ok...give them a chance. Budget, by the way, is really an outlet for Ford products...so now you know what you'll be getting. 3 Stars.

    I went to rent a vehicle on April 13th. They would not accept my documents to prove who I was. They…read morerefused to rent the vehicle to me. I have been renting vehicles for 20 years and never had anything like this happen. I went down the road and rented from another company on the spot with my identification with NO ISSUES or questions. I saw 2 weeks later that I was charged $150 and on my cc it says "no show". WHAT??? This company engages in fraudulent charging. You cannot charge a customer IF YOU REFUSE to rent to them! I have attempted to contact Budget on 3 different days with multiple transfers and re-routes. Absolutely an awful experience. Will not rent from any kind of Budget again.

    Photos
    Budget - Temporary trailer office ...picture #1

    Temporary trailer office ...picture #1

    Budget - Correct address is 7412 West 159th

    Correct address is 7412 West 159th

    Budget - Inside of the new building

    See all

    Inside of the new building

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0(47 reviews)
    4.3 mi

    I needed a rental while my car was being repaired. After driving the car I received from the Orland…read morePark location for a day it became apparent that a previous renter had smoked heavily in the vehicle. Janine was so helpful in calling a location more convenient to where I was the next day to get me a car that didn't smell like an ashtray. Thanks Janine! AND PEOPLE--BE RESPECTFUL. DON'T SMOKE IN THE DAMN RENTAL CARS!

    Orland Hills Enterprise Car Rental is consistently unavailable. Ultimately I got through to the…read moreMatteson office who did answer their phone, but had no available cars. The woman assured me someone from Orland Hills would pick me up at the car repair shop. A very nice young man picked me up and helped me choose a car. Two days later as I tried to pump gas, the release lever was inoperative. Great. So, I called the Orland Hills office to have a 15 minute ad for Enterprise and a disconnect. I call back. 15 minute ad and a disconnect. Now I'm mad and try one last time with the same results. No way to leave a message or get service. Chat gave me the number for Enterprise assistance because if it is on the website, it is not prominently placed. Again, it was the Matteson office who helped me somewhat on Sunday. The young lady got the door latch to the gas cap opened after many attempts. BUT, no point in changing out the car because maybe (?) they only had one other car available. I got gas and left the door slightly open, but some caring person shut it when I went into the store. In my conversation with the young man who picked me up, he told me why he chose Enterprise for a career move. Customer service and building more customers would be key to bonuses and promotions. So, Enterprise does their best to sabotage any chance for that. Provide a phone system designed to aggravate and be unhelpful. Lack of employees. Lack of cars. Poor attention to detail. Poor management from upper level. Never again.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

    See all

    Avis - Chevy Malibu- for the full size car I booked

    Avis

    2.9(10 reviews)
    5.2 mi

    If I could give negative stars I would. My experience with Avis has been incredibly disappointing…read moreand unprofessional, especially considering this is a corporate fleet rental through Holman, our fleet administrator. There appears to be a major disconnect between Avis' corporate systems and the location branch resulting in them not recognizing that my rental is an ongoing rental even though there was an open PO and confirmed payments being made. I was unexpectantly contacted by an Avis recovery service agent who informed me that the vehicle was scheduled for repossession due to the rental showing as unextended. I explained that this had to be a misunderstanding and asked if the issue could be verified Monday morning, but because it was Sunday and the branch was closed, myself, and the Holman rep, that I connected to the recovery agent was told that he had to follow orders and repossess the vehicle immediately. While I understand protocol, this should have NEVER occurred on an active, direct-bill corporate account with ongoing payments. Holman created a new reservation for me at Enterprise for Monday but unfortunately they didn't have any cars available due to the weather and limited inventory so I had to return back to Avis, Tuesday morning. A new reservation was created through Avis, but when I went to pick up the new vehicle, I was told by the branch manager that I had been placed on the DO NOT RENT list due to the repossession which appears to be caused by Avis' internal errors. Holman confirmed this should not have happened due to an open PO. To make matters worse, the branch manager in Orland has been completely unhelpful throughout this entire situation. She is very by the book and offers no real assistance or customer service. She simply provided me with a number to call in which I called and learned that I wasn't even supposed to call; I was supposed to email a completely different department. This misinformation only added to my frustration. Additionally, I have a vehicle accommodation through my company, which is why I was given a Volkswagon Atlas. Instead of helping, the branch manager told me that once the DO NOT RENT issues was resolved, I would need to contact Holman because the vehicle type she sees in the system differs from what I previously had. I've been in the rental for months, so if the previous vehicle was an upgrade, it was provided to me by the Avis representative, not me. Regardless after everything I've experienced, you would think someone would try to offer even the smallest level of accommodation or flexibility, but that has not been the case. Honestly, every time I've ever picked up from this location, she always has an "As a matter of fact" attitude. I've also repeatedly shared how inconvenient it is for me to physically come into the location every month to renew the contract, especially since this was intended to be a long term rental until my permanent corporate vehicle is assigned. The branch manager suggested a short-term rental option which I informed Holman of and Holman attempted to support this request by keeping the PO open. Yet, despite that, I still ended up in this completely unnecessary situation that has caused high levels of stress, back and forth calls, emails, and a major disruption to work. At no point has anyone at this Avis location offered any real customer service, or empathy. For a corporate account, one that gives Avis significant business, I expect a higher level of professionalism, problem solving and appreciation. Instead what I've experienced is miscommunication, lack of support and a complete failure to help rectify this issue. This situation has been very time consuming, embarrassing, and quite stressful. I sent a lengthy email to the email address provided to get my name removed from the DO NOT RENT list (I'd also like to call out that the branch manager, told me you just talk to them and they'll remove it right away), and to add fuel to the fire, the emailed response that I received from the recovery department was very vague, stating that I had been placed on the DO NOT RENT list for 2 years due to an overdue agreement, as if I hadn't spelled out the details, including that one in my email to them. No mention of looking into it further or anything, just that I was placed on that list and couldn't rent again for 2 years. WOW!!! This is absolutely absurd and adds insult to injury. For a corporate account that gives Avis significant business this is shocking. I have never experienced anything like this with Enterprise, and if I had any other choice right now, I would not be pursuing get this issue resolved and would not continue doing business with Avis at all. I strongly hope Avis takes this situation seriously and address the issues related to them not having visibility to the information that is in the system at the corporate level because, no customer, especially a corporate client should ever have to deal with anything like this.

    They make an effort for Customer Satisfaction I saw the 2*…read morerating and had to give them a review to encourage them. My first experience renting was not pleasant as they made me go back home to get my corporate badge. No one has ever done that when I travel for business and I saw the bias in that. The car they gave had suspension issues and they could not change and I had to change my car in a different Avis. However, from the second rental the process have been quicker and the vehicles were lot cleaner and better. I would say that they are making a good effort to test their customers right and give vehicles that are of good quality.

    Enterprise Rent-A-Car - carrental - Updated May 2026

    Loading...
    Loading...
    Loading...