Before trying enterprise I was spending alot on ubers to and from work for almost a whole month,…read morethinking renting would be more expensive, not the case! So happy with the whole experience. Went to the Orland Park location and I was in and out in about 10 minutes. Super fast and easy. Only thing is you do need 300 bucks for a deposit, most people probably don't have like me so had to borrow from someone. You do get it back though. Other than that, I absolutely loved the 2025 Toyota Corolla. Super smooth, clean, and great speakers!! Actually miss it! Would definitely recommend! Guys there were great to work with.

I had an accident with my car in the end of January of 2024, that was not my fault. Unfortunately,…read moremy car was determined totaled a week later. I had full coverage through my insurance to pay for a rental for one week. I initially, contacted another car rental company that was absolutely horrid. Their Customer Service people are stationed over seas; difficult to understand and did not understand the rental process through an Insurance company. My next call was to Enterprise, and it was smooth sailing from there on. You are dealing with Representatives from the USA that have a full understanding of the insurance process. I had a rental within a couple of hours ready to go. The Employees know what they are doing, and they make it as time saving as possible. Thank you Enterprise location of 157th Street in Orland Park, IL,

If I could give negative stars I would. My experience with Avis has been incredibly disappointing…read moreand unprofessional, especially considering this is a corporate fleet rental through Holman, our fleet administrator. There appears to be a major disconnect between Avis' corporate systems and the location branch resulting in them not recognizing that my rental is an ongoing rental even though there was an open PO and confirmed payments being made. I was unexpectantly contacted by an Avis recovery service agent who informed me that the vehicle was scheduled for repossession due to the rental showing as unextended. I explained that this had to be a misunderstanding and asked if the issue could be verified Monday morning, but because it was Sunday and the branch was closed, myself, and the Holman rep, that I connected to the recovery agent was told that he had to follow orders and repossess the vehicle immediately. While I understand protocol, this should have NEVER occurred on an active, direct-bill corporate account with ongoing payments. Holman created a new reservation for me at Enterprise for Monday but unfortunately they didn't have any cars available due to the weather and limited inventory so I had to return back to Avis, Tuesday morning. A new reservation was created through Avis, but when I went to pick up the new vehicle, I was told by the branch manager that I had been placed on the DO NOT RENT list due to the repossession which appears to be caused by Avis' internal errors. Holman confirmed this should not have happened due to an open PO. To make matters worse, the branch manager in Orland has been completely unhelpful throughout this entire situation. She is very by the book and offers no real assistance or customer service. She simply provided me with a number to call in which I called and learned that I wasn't even supposed to call; I was supposed to email a completely different department. This misinformation only added to my frustration. Additionally, I have a vehicle accommodation through my company, which is why I was given a Volkswagon Atlas. Instead of helping, the branch manager told me that once the DO NOT RENT issues was resolved, I would need to contact Holman because the vehicle type she sees in the system differs from what I previously had. I've been in the rental for months, so if the previous vehicle was an upgrade, it was provided to me by the Avis representative, not me. Regardless after everything I've experienced, you would think someone would try to offer even the smallest level of accommodation or flexibility, but that has not been the case. Honestly, every time I've ever picked up from this location, she always has an "As a matter of fact" attitude. I've also repeatedly shared how inconvenient it is for me to physically come into the location every month to renew the contract, especially since this was intended to be a long term rental until my permanent corporate vehicle is assigned. The branch manager suggested a short-term rental option which I informed Holman of and Holman attempted to support this request by keeping the PO open. Yet, despite that, I still ended up in this completely unnecessary situation that has caused high levels of stress, back and forth calls, emails, and a major disruption to work. At no point has anyone at this Avis location offered any real customer service, or empathy. For a corporate account, one that gives Avis significant business, I expect a higher level of professionalism, problem solving and appreciation. Instead what I've experienced is miscommunication, lack of support and a complete failure to help rectify this issue. This situation has been very time consuming, embarrassing, and quite stressful. I sent a lengthy email to the email address provided to get my name removed from the DO NOT RENT list (I'd also like to call out that the branch manager, told me you just talk to them and they'll remove it right away), and to add fuel to the fire, the emailed response that I received from the recovery department was very vague, stating that I had been placed on the DO NOT RENT list for 2 years due to an overdue agreement, as if I hadn't spelled out the details, including that one in my email to them. No mention of looking into it further or anything, just that I was placed on that list and couldn't rent again for 2 years. WOW!!! This is absolutely absurd and adds insult to injury. For a corporate account that gives Avis significant business this is shocking. I have never experienced anything like this with Enterprise, and if I had any other choice right now, I would not be pursuing get this issue resolved and would not continue doing business with Avis at all. I strongly hope Avis takes this situation seriously and address the issues related to them not having visibility to the information that is in the system at the corporate level because, no customer, especially a corporate client should ever have to deal with anything like this.

They make an effort for Customer Satisfaction I saw the 2*…read morerating and had to give them a review to encourage them. My first experience renting was not pleasant as they made me go back home to get my corporate badge. No one has ever done that when I travel for business and I saw the bias in that. The car they gave had suspension issues and they could not change and I had to change my car in a different Avis. However, from the second rental the process have been quicker and the vehicles were lot cleaner and better. I would say that they are making a good effort to test their customers right and give vehicles that are of good quality.

We loved our experience at B&M Auto. The gentlemen were kind and helpful, and great with my son…read more There's a "living room" area that makes it super comfortable and welcoming. We love our truck it's been a few months since our purchase and we're very happy with it. It was a great price. Overall great experience. definitely stop here before you hit one of those big dealerships.

Bought a 2017 Tahoe with low miles, truck seemed pretty clean. I didn't even make it home and the…read morebumper came off on the interstate. Sent them pictures and got an estimate. Owner informed me the body shop's price of $2300 for a new bumper and paint was too high and his chop shop could do it for $800. You can't even buy a bumper cover for that price. After some back and forth I got $1000 check from them to fix it but mind you that's not even half of the cost. Now I'm being told the a/c isn't working because some jack ass tried to patch the lines where they were bad. Now all the lines need replaced and the warranty I bought won't cover it because someone tried to scab it. They told me their all star mechanic looked it over front to back and everything was in great shape. Avoid this place at all cost

Zero starts absolutely do not rent a truck from this place. We ordered a 26 footer weeks ago and…read morethey call me today saying they don't have anything available and basically f yourself not our problem that you are moving out of state tomorrow.

Be very cautious and honestly if you have to rent Budget go to a corporate location. A vacuum…read morecharge was $404.00 . Because this location is a franchise it is a money grab. They will dispute company discounts. Charge excessive fees. As with other reviews extremely poor communication. I would not blame the employees they are on a very tight watch so opposed to airport locations or corporate locations where they are better to work with. The employees have no latitude to work with customers. So save yourself a frustrating and expensive experience.

This is not a real hand car wash. It is one of the old self car wash facilities with multiple bays…read more On a sunny Saturday afternoon there was only two guys working. If there is only one car then both of them worked on the one car together. If a second vehicle comes then the split up. This makes the time it takes to wash cars LONGER. Definitely don't come here if you are in a hurry. There is a sign posted that says $15 for the hand car wash inside and out. I did want tire shine so I expected to pay $20. Much to my surprise I was told the price of the car wash I already received was $29. I had them wash my sedan, not a SUV. When I asked why is it $29 the guy got upset with me and said we did your tires, rims and mats. I tried to ask him what in the particular did they do. He got so upset he told me "don't worry about it! We wash your car for free. It's free just go! Leave!" I took a deep breath. Then I said to the other guy as I handed him two 20s just give me $10 back. He gave me two 5s, and I gave one back to him. Obviously I won't EVER go there again. Honestly the worst part was when I finally examined my vehicle they missed cleaning countless things or didn't clean then properly. I usually go to We Wash in Chicago who charges less for a full service wash for a SUV. That's the last time I pay $30 for at best a $20 wash.

Change the brush heads!! they are all smashed and cannot be used. It's like washing your car with…read morea 5 year old toothbrush.

We first encountered this company years back to pick up someone from the airport for us and bring…read morethem back to our home. Next we hired them to take our family to the airport and pick us up from our vacation. We were treated well, their service is reliable, professional, yet friendly. We are looking forward to hiring them for our next vacation.

Excellent car service. Booking was easy. Car was immaculate. We booked for drop off and pickup at…read moreO'Hare and car was on time, super easy pick up. Communication was excellent. Would definitely use this service again and again.

Quality service at a fair price. I was more than happy with the outcome. Definitely recommend…read moregiving them a try.

I highly recommend this detail shop. I took my BMW to be detailed because it was a nice day and…read morethey exceeded my expectations. Will definitely be back!

Kerry & Brett were great !!! Service ...... Quick &…read moreefficient Customer service Kerry even remembered me from 1 year ago when I purchased tires

Services provided on a time basis and at a fair price. Kept me abreast of what was happeningread more

I had an oil change. The owner who is also a mechanic is very honest. Does not recommend any…read moreservices you don't need.

I really hate going into car dealerships or auto repair shops because my years of experience have…read morebeen that women customers are usually taken advantage of. My two previous honest, trustworthy mechanics had retired years ago. I had resorted to going into a dealership, but felt that I was being pushed to get me to spend unnecessary money and/or being overcharged for things which maybe didn't need to be done. During the recent January cold spell, my battery started acting up. Then it conked out. Fortunately, a friend had discovered JNJ. He was quite pleased with Ojay's work, honesty, and fair prices for several repairs on his car. I called early on 1/22/25. I told Ojay I needed a new battery. He got all my info and said he would try to get a battery asap. Within an hour, he called me back. He had a battery. We set up an appointment for noon time when he had an opening in his schedule. I mentioned how the dealership was emailing and pressuring me for several months to get new tires. He said he would check that out. Ojay is fantastic. Angie at the front desk is top notch. The battery replacement didn't take very long. Oscar said my tires had more than 50% tread left - no need to buy new ones yet. With Ojay I felt that I was being treated fairly, honestly, and respectfully. Excellent service. I will be taking my car to JNJ for all future repairs and servicing on my car.