Once again, we received not only good service but uniquely stellar service. I'm not being…read morehyperbolic here. From the first call to the sales department, every step of the way, our leasing of our new car was organized, prompt, extremely service-oriented, kind, fun, and oddly relaxing. Joe LeDuc, a sales rep, made the entire experience a joy. For the rest of my life, I never want to buy/lease a vehicle from anyone else.

Let me first say that we have now purchased five Volkswagens from various Chicago-area dealerships,…read moreso we are very familiar with the brand and the typical dealership experience. Unfortunately, our experience with City VW of Highland was by far the most disappointing. When purchasing a certified pre-owned vehicle, customers expect the dealership to conduct a thorough multi-point inspection, often covering well over 100 items. Based on our experience, I seriously question how thorough that inspection was. Within 10-15 minutes of driving the vehicle off the lot, the oil warning light came on. After getting the car home, I noticed streaking on the passenger side of the windshield and discovered the windshield wiper was held together with electrical tape. We also found stickers on the vehicle's interior ceiling. When closing the passenger door, I heard a rattling noise and later found beer caps and an air freshener can wedged inside the storage compartment. Altogether, these issues added to the impression that the car had not been properly cleaned, inspected, or prepared before delivery. Individually, these issues may seem minor, but together they raise serious concerns about the quality of the dealership's inspection and preparation process. If these obvious problems were missed, it makes me wonder what else may have been overlooked. Normally, the oil warning light would have prompted us to return to the dealership immediately. However, after already spending more than five hours there during the purchase process (on Monday of Memorial Day weekend, not a high-volume day at the dealership) --with little to no hospitality from the dealership beyond access to a vending machine fulled with junk food--we had absolutely no desire to go back. Overall, this experience fell well below the standard we've come to expect from Volkswagen dealerships. The entire process was so frustrating and disappointing that it honestly makes us hesitant to purchase another vehicle anytime soon.

M & M has prompt quality service with great value talking and getting repair quotes for my brakes…read moreon my Tundra and oil changing from Frank and Joe a true value and warranty on parts and labor. I trust M & M they are efficient, polite and no pressure.

I have dealt with this company for over 2 yrs now trying to get my car fixed properly…read more They are horrible to work with. They try selling you everything under the sun that has nothing to do with the reason you're there. I had 4 power steering pumps put in before they got it right and that was after they had to replace the head they cracked while using the wrong size bit to drill out a snapped bolt. Guess who had to pay because they claimed it wasn't their fault. $1500. for a head. Plan and simple it's been nothing but problems. Trying to talk to their district manager because my timing is slipping again, it's eating oil left and right, and I was told I've been nothing but a problem and I should take it elsewhere for a second opinion because it's not their problem. So on a scale of 1-10 I'd give this facility a -10.

I have been here three times since October 2025. I've had my oil changed twice and battery service…read moreeach and every time I have met with excellent customer support a polite sales person and when they quote me a time they're always done before or at that time. In this damn age, it's hard to find a good mechanic you can trust but I trust them explicitly they have never done me wrong and I have never seen an angry customer in their shop for good people great service and a good price you can't go around here.

This crew gets it done and done right. The service from the staff is very professional and you feel…read moreconfident that they will do you right. My wife and I are the owners of Petals Boutique Flowers in Dyer and I bring our delivery van to them whenever it needs work done. I know that I can count on them to get the job done correctly and efficiently.

Easy to set an appointment for my car's $40 oil change. Finished in under an hour. Their clean…read morewaiting and restrooms made the experience like being at home. They have recliners, cable TV, coffee bar, great lighting so I could read my book uninterrupted. I appreciate the comfort while they cared for my car. Thank you, M & M Merrillville.

Courtesy, professionalism, and a fair price for all work done. Yes, go here first. You can even…read morelook through a wide window inside the spacious and clean business lobby and see all mechanical work being done. They also check for other potential mechanical problems. So, you can feel confident when bringing your vehicle home.

Great experience. We drove up from out of town and had a front end. Rumble noise at high speed…read more Called another shop who said it was probably front end wheel bearings but couldn't get the car in for a week so I had decided to have Scotts, you save look at it and he told me it wasn't the bearings or CV joints, but the tires were cupped and we just had them rotated from the rear a few days ago We decided to do an alignment since I never had it done before, and it was out a little bit which they fixed. So they saved me a ton of money, by not replacing the wheel bearings and being hotness in straightforward with me. Definitely recommend their business.

WARNING! DO NOT BRING YOUR CAR HERE!…read more Scotts's is a complete rip off! Got my brakes done once last year and again this year in Aug. I mentioned that I continued to hear squealing in my brakes and they are completely ignoring the fact that it continues to squeal without fixing the issue. At this point I don't think they ever completed the brake job. They have a bunch of no-goooders playing in grease with no real experience. DO NOT BRING YOUR CAR HERE!

Wow, we were very impressed with how well our service was handled. Quick and easy check-in, very…read moreprofessional. Our work was completed WAY sooner than expected. Done right the first time !! We'll be back for other services for our vehicles. Totally happy with everything. No more 'big-box' service centers for us. Kennedy Auto Service will be our #1 go-to.

I got my breaks replaced by them Honest guys mechanic were…read morehelpful decent price I strongly recommend them

Larry was very professional, courteous and honest. I would recommend this business to anyone.read more

Honest, straight forward and down to earth. I highly recommend Discount Transmission and they…read moresaved me about $1500 on my PT cruiser and a $3000 transmission rebuild on my Ford Taurus. Management, their mechanics and this business is by far the best in Lake Station and do more than just transmissions. In fact, they've repaired two of my cars including a starter, transmission line, battery all including free diagnostics. So between knowing other customers positive experiences and my own Discount Transmission is a shop you can trust and have confidence you'll be treated fairly and even better. Special thank you to Larry and the gang at DT, you're #1.

I was referred to K&M by two different mechanics I highly trust and they were completely right. K&M…read morediagnosed my problem quickly with no cost as I didn't need to have the work done. Outstanding and honest business with incredible staff/advice. I can't recommend them enough and will be back for any future work I may need. Don't think twice and choose K&M for an honest/affordable company that combines high quality and integrity!!!

Extremely pleased with the service I received from K&M…read more.. They rebuilt my 2011 Silverado transmission at an affordable price, provided me with a courtesy car and completed the work in 4 days as quoted. I highly recommend !