I was very worried about arranging for a rental car from this location due to prior Yelp reviews…read more However I was so pleasantly surprised with the customer service at this location. We came from Florida for a funeral and took the South Shore train from Chicago to East Chicago station and walked over to Enterprise to rent a car (reservations made 2 days prior with a very helpful customer service rep). While on the train I received a phone call that the person driving the car we had planned on renting was not being returned on time. Before I even had time to panic I was assured that there was a different vehicle available upon arrival. The transaction was smooth and easy. When we returned the car to that location the customer service rep dropped us off at the train station. Excellent customer service all around!

Great people great attitude and they are always willing to work with me I can't think of bad things…read moreabout Hammond and highland

I've been to this location a few times before as well as this weekend. They have delivered beyond…read morewhat was expected. So pleased! I received a courtesy ride back home by Cam and I'd vote for him next time around too. Professional, helpful and a good listener. Enterprise Rent a Car exceeded all my expectations and I will happily return to this location the next time I need a car for long distance or 75 miles out in rural America. Highly recommended! Easy to work with! Eager to help! A must return! Great place ! So happy !

Total dump when it comes to customer service. Make sure if you make a reservation to pickup a…read morevehicle you call to make sure they have a payment system working or you will be stuck waiting for hours. No courtesy call I guess they think people should just come in and waste their time sitting around instead of calling and losing some business. Well now they lost my business forever

Terrible customer service on Black Friday before a winter storm. Whoever is the man answering the…read morephone today 11/28/2025 is not helpful. Closing early for "the holiday" and will not be opening Saturday or Sunday while the corporate office says they are open until 5 everyday this weekend. I fully believe this person is making his own rules.

Electric Vehicle Reservation Disaster at Hertz Highland, IN…read more I reserved an electric vehicle and even confirmed by phone that a Tesla would be available. When I arrived, I was told no EVs were on-site due to A/C issues--no email, no call, no courtesy notice. They tried to give me a gas car instead. When I asked why EVs were still bookable online or if another location could help, the staff gave no real answers. The employee was rude and refused to provide his name when I asked to file a complaint. Completely unacceptable experience. I expected better from a major company like Hertz. Complaint filed with the BBB!

My car failed Indiana Emissions test. It needed a part, which was installed within a few days, and…read moremy car passed the test. Thanks to the guys at Klines for the courteous service and excellent work.

Had an accident in July; completed today, Oct 9th; all good, vehicle taken care of...appreciate it,…read moreguys

My move date was scheduled for 6/29/20. I received a call from Budget in Hammond IN this morning…read more(6/26) saying there are no trucks available on my move date as they have all been assigned to Amazon, UPS, etc. I am directed to read the small print that says Budget can do this. However, this is very deceptive. FYI: based on our conversation, Budget knows that all their trucks are taken when you are reserving your truck. However, they graciously allow you to go through the process in the event that one may perhaps become available which is a slight possibility because there is no availability past August 2020. In October 2020, Budget did the same thing to my nephew on his move "day." Budget was able to right this wrong, therefore, we were not left with a bad taste in our mouth. Evidence of this was my willingness to contract with Budget again. The manner in which Budget is conducting business is a disservice to the average consumer.

We waited in line at Chicago O'Hare airport for over an hour! The total by the time we got the car…read morewas an hour and a half, which made us late for the affair we had flown in to attend. The car was missing the automatic mirror control, but we did not have time to wait for another car.

Eric Malone was a live saver! I picked up my rental van at the Chicago midway airport and was…read morescammed! I paid for the toll pass and was told it was in the vehicle. It wasn't. I drove through a few tools and had to pay cash. Decided to stop in Indiana to get the toll pass I paid for and Eric really helped me out. He also saw that I was charged an extra charge for gas! so he took care of that for me!

Do not book a Hertz rental through this company. If you do, be prepared to be met with an extremely…read morerude, unhelpful staff member at the desk.

Marcus of Highland have not been good neighbors! Very disappointed in their inhability to be…read morereasonable. They have disrupted our tranquility due to glaring lights. We only asked they turn off the specific lights in question while a long term solution is pending. Two to four lights on the south wall. They wont even compromise...incredible. The lights in question are illegal and have no permit. The Town is aware as we have submitted petitions, attended council meetings and made numerous reasonable request. We support our businesses but this is outrageous. It appears they are not willing to meet the community half way. I love Brantwood community!

The manager Jasmine is an absolute monster. Please spare yourself. She harassed me and told me my…read morerental would be towed even though I had a $300 deposit and never missed a payment.

All good with me. Great service I have had nothing but good experiences at this place I would…read moreadvise going there at this point. Go for it nothing but good experiences here so far if something changes I will definitely make a post here and the people know