Terrible experience with Bill.
Not even through with my first sentence with Jessica and Bill rudely jumps into the conversation.
Jessica ended up having to go on her lunch I'm guessing cause she left before my transaction was finished; left to deal with Bill and his being unhelpful.
Here are the details; on 6/6/17 rented a car at the Canton airport budget counter, Raven helped us here.
We planned on having the car until 6/10/17 returning at O'Hare in Chicago.
The friends we stayed with in Indiana were able to drive us around for the rest of the week, so we decided to save money and return the car at this Budget in Merrillville on 6/8/17.
Prior to making the trip to Merrillville, I called the 213 number and was transferred to their call center in India.
I explained the situation and made sure that it wouldn't be much of a hassle for me to return the car to Merrillville instead of O'Hare and even though we were supposed to have the car till 6/10/17 that we wouldn't be charged for the 2 extra days, and that since we had $150 in corporate coupons that those would still be applied towards the rental.
India was only helpful in the way of putting in the Budget system that I would be returning the car to Merrillville instead of O'Hare, nothing at all with the charge for the rental. Understandable since I didn't rent the car on their local system, their supervisor was out, whatever the case.
I get to Merrillville and speak to Jessica, about to tell her the situation and Bill cuts in and says something to the effect of ' oh here comes a story ' or something. Honestly I didn't quite hear cause I wasn't talking to him. Rude the way he cuts in.
I finish telling Jessica that I'm turning it in early, I don't want to be charged for the full 4 days, I need the prepaid gas to be taken off of the charge because I had gassed it up earlier and have the receipts from Speedy gas station, and that I need for the $150 in corporate discounts to still be applied to the rental; making the total for our now 2 day rental less than $100 give or take.
Like I had mentioned, Jessica had to go do something or take her lunch so Bill finished the transaction. Not much of a word from him except at the end of the transaction he says I'm good to go and hands over the receipt.
Total comes out to about $395, and I tell him it's wrong and all the adjustments that weren't made even though I told Jessica with him, Bill, standing right there before he took over the transaction. They ended up charging me for 5 days of rental instead of 2, they didn't discount the prepaid gas even though they checked the fuel gauge and reported on the receipt that it was returned 'full' and to make matters worse and prove that Bill was not willing to go an extra inch let alone an extra mile for a customer at his store he told me that he couldn't do anything about the final price since we rented it from Canton and not his store. Seriously, it would have bothered Bill too much to pick up the phone he was hovering over and all the Canton lot. He told me that I could call the Canton lot and clear it up with them. Not my job Bill, you're being unhelpful again.
I did call the 303 Canton store to be transferred to India again, this time speaking with a supervisor and again as much help as they could be they helped me feel a little better about the situation by telling me I'd be charged just for for the 2 days. They couldn't say anything else since the rental was recent as of that day 6/8 and once I get the final receipt by email I could be able to tell exactly what adjustments had been made or still needed to be made.
Bottom line Bill at this Merrillville location is only unhelpful, obviously won't lift a finger if he doesn't absolutely have to and doesn't take responsibility for his job.
The least he could say is that he wishes he could help but can't cause it's not his store or explain the process to someone like me who isn't too familiar with the procedure, but like I said he wouldn't bother to lift a finger.
So here I am, a week later on 6/14 as I write this and still no final receipt in the email, and still no charge for the rental, I get it 5-7 business days to close it out so we'll see.
Avoid this location. read more
