I would give five stars, except the shower was not as clean as it could have been. There was some mold between the glass doors and some hair that was not mine. The rest of the room was very clean. Maurice at the front desk was awesome! He was very helpful and extremely fun to talk with! read more

Customer service When we arrived to our room the thermostat was sitting on the table. It was hot and stuffy. The staff indicated that maintenance would check on it which wasn't true. After hours of waiting they admitted that maintenance wasn't working at that time and would arrive the next day (after we checked out). The hotel was fully booked. We had to find another place to stay. read more

Hampton Inn & Suites Hammond - Wall with no thermostat - Hotels Near Me - Hammond, Indiana

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The sheets were blissfully soft. The place had a real eye for art. Jeff at the front desk gave me three waters instead of two. There was plenty of lotion to go around. And it was the good stuff. I made an attempt to look at adult websites after work, but I kept getting redirected to a My Little Pony website. The mini games were addictive and I found myself enthralled while playing with my four-legged friends until the wee hours of the morning. I may not have gotten much sleep, but I was given a new lease on life after being welcomed to the herd. I rate the Hammond, Indiana Hampton Inn & Suites five stars. read more

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The Hilton Corp should spent less on Commercials and more on there WORN OUT HIGH PRICE MOTEL . it's just a worn as the Ramada I was put up in . Hallway carpet is worn out, my handicapped room has a shower that leak all over the floor. A potential LAWSIUT due to avoidable safety concern. Stepping out on to a wet floor with mobility issues is a recipe for a fall. My TV is slow looks lite early 2000's at best. The security latch fell off. The staff does a half- hearted attempt at cleaning too. Like the Ramada at least I learned not to leave anything valuable. Once again garbage left on the floor. Along with a half baked attempt at "cleaning"( I wonder how her home looks? ) Dangerous leaking worn out duct tape style repairs. ( See photos ) A fridge that took multiple request to finally have the night shift guy remove it. Since no one on day shift could be bother to actually do the job there paid for. May I remind this is a" HILTON" I guess we'd rather spread lies on how great the place is than put real money in maintenance, The pool was like the staff NOT WORKING. So for full price you get No Pool , worn out rooms and a lazy unresponsive staff. Cleaning left this garbage yesterday. To much work like bending over to pick stuff of the floor. I'd rather stay a motel six at least I won't pay HILTON PRICES for MOTEL . QUALITY.. DONT WASTE YOUR MONEY SUPER 8 OR EV3N MOTEL 6 ARE A MUCH BETTER VALUE ESPECIALLY IN THESE HARSH ECONOMIC TIMES!! read more

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Front check in lady nice Breakfast lady late 6:07 Room clean Microwave Fridge Free breakfast 6-10am or 6:07 haha I got called out by the Brekkie lady then a guest gentleman said why she yelling at you when she was late Positive Peter here at 6am hahaha start the day right and don't let anyone bring me down read more

I was visiting Gary for a family function. The Hampton Inn was a good hotel. I only had one issue, and that was the breakfast. It was absolutely awful. I I was traveling with my parents and needed to eat breakfast to take their morning medication. I figured the continental breakfast would keep me from having to drive somewhere every morning. I was wrong. My dad isn't a picky eater, so when he asked me to take him somewhere to eat, I knew something was wrong. There was barely any selection, and the quality and flavor of what was offered were subpar. The staff was helpful and the rooms were clean. read more

I'm very happy with this Hampton inn. Clean, quiet, staff is fantastic. Discounts to the local byway brewery. The bed is almost too firm, seems to be a Hampton Inn mattress standard almost too firm. Plenty of pillows but very soft and squishy, if your pillow is your favorite bring it with you. read more

From check in to check out everything was great. The front desk clerk Tahmar was so sweet and nice. The only thing bad was the pool was so cold read more

I love the Hilton brand, stay at Hiltons all the time and this is the 1st negative review of a Hilton. Checkin agent was very nice and friendly, that is the only positive I can say about my stay. I get to my room and immediately notice stains on the couch in my room. Look at the picture and it is very obvious what type of stain this is... I reported it to the front desk and am told management would be notified. Did not even offer to switch me to another room. So I think that the next morning they will remove the furniture and or management will call me, appologize offer me a different room. Neither happened. Now about the breakfast....Like so may other reviews said, no waffles during my stay. I asked the employee that works the breakfast about waffles and she snapped back that the machine was broken.... Get there for breakfast early because once items run out, good luck. There are two pots of coffee (and one decaf). Both regular coffes were competely empty. When I told the emploee, she snaps back GIVE ME A MINUTE PLEASE. 15 Minutes later I was finally able to serve myself a coffee. The trash can in the breakfast room was completely overflowing both mornings I went there. The 3rd morning. I did not even have breakfast in the hotel after my experience the previous mornings. Lastly, I stayed 2 nights, 3 days, houskeeping nevwe cleaned the room. read more

Hampton Inn & Suites Hammond - Stains on couch in bedroom. Very obvious what type of stain it is, and in plain sight - Hotels Near Me - Hammond, Indiana

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side note).... The lady in the red shirt was there getting a check for her daughter that the lady behind the desk head shorted her $230 and she was asking where it was her daughter's money at......Ok...get ready for this ride. I booked a room here for a three day stay through Priceline before arriving. I tried calling several times no one ever answered the phone. I walked in and informed her that I booked a room for three nights through Priceline. She proceeds to tell me it was $100 deposit. I gave her my credit card and she charged me $100 Plus another 280 for the three nights. I didn't know I was charged until after I told her I did not want the rooms because after I saw how they looked and the way the hotel smelled was horrendous. The sheets were dirty. The mirrors were smeared. There was no chair in my room. The smell was unbearable. As I was asking for it, my money back the customers before me told me that they asked for their money back as well, and she gave them the same attitude and told them that she was not going to give them a receipt as well. The lady was very upset that I wanted my money back so she told me she would refund my hundred dollars and I could go. I asked her for a receipt and she proceeded to tell me no she doesn't have a receipt and tells me to just go. I informed her I need proof that you refunded me my money but she still insisted that I just go. An hour later I got a notification that I was charged $230 for that same room that I had already paid for I tried contacting the office again nobody answers Priceline tried to call and nobody answered for them as well. I would not recommend staying here that lady at the Front desk was rude and made it very unpleasant and unsafe I felt for me to be there. read more

Hampton Inn & Suites Hammond - The lady behind the counter is the receptionist that was very rude. - Hotels Near Me - Hammond, Indiana

I stayed at this hotel in the past because of its location. It is $150 a night for a two queen bed room. They did accommodate us by allowing us to check in early as our room was already available and they gave us one hour extra check out time due to the late arrival of our car to the airport. The beds are very comfortable but there was a bug crawling around on the coverlet when we arrived. I did not see another one and I don't know what it was. a little green shiny insect. it was definitely not a bedbug. The place is pretty dingy and beat up, carpet, a lot of marks on the walls, some stuff under the bathroom sink that could be scrubbed out, the tub was filthy so our 4-year-old was not able to take a bath the entire time. The second day we did tell the maid that we didn't require beds being made up but we would like towels and she indicated she would get them to me soon. that was at 9:00 a.m. at 4:00 p.m. I went to the hallway and the maids were all gone. I called the desk for towels and toilet paper as we were out by that time and was told I had to come down and get it which I did and it was ready for me however we had three people in the room and she provided one towel so of course I had to ask for two more. The people there are nice, they're friendly, they're helpful at some points and unhelpful at others. We had to wait 15 minutes to get checked in and finally a man from The breakfast room came out and asked if we had been helped and he went to find somebody to help us. I think they were on a coffee break. The phone was ringing and we actually did call standing at the counter to see if they would pick up but they did not. Overall it was comfortable and quiet. there was not much noise. I think a lot of workers stay there who are in town for jobs such as construction etc. I know I will end up staying here again because it's close to my family's homes but it seems to be getting more run down all the time. They do provide a free breakfast with hot foods and cold foods so that was very welcome and we enjoyed that both mornings. read more

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I so much wanted to give them five stars but I couldn't. The company tried to put in a roll in shower but I can tell they didn't consult a disabled person or two. The bench is great for the amputee. You can't reach the shelves for soap and shampoo. The dual shower heads don't work too well. The caulk at the bottom of the shower doesn't stay in place. My spouse walked barefoot around the room and her feet were blackened by the dirty carpet. The grab bars for the toilet were great. One of the most interesting things they do when you check in is collect a $75 fee which will be refunded two or three days after you leave. I gather it is a deposit in case of breakage. For the average person it might be great. read more

When I first walked in I was like damnnn I booked the wrong hotel. I usually stay across the street when in Indiana. However, I was greeted by Akita at the front desk. Good personality and good customer service is soooo rare today and it felt good to actually have a conversation with someone and she made me feel very welcome. From here on out this will be my go to hotel as long as Akita is still there! read more

This Hampton if going through a really rough patch right now. I've stayed here before and sadly, it has gone down in service and quality. I booked a 2 bed suite as there were 3 of us staying. At check-in I was asked if we really needed 2 beds and I said, "Well yes, there's 3 of us. So we were not all planning to sleep in one bed." Plus, I paid in advance for the room and wanted what I paid for. Due to a tech issue, we could get checked in and she said the type of room we needed wasn't ready yet. We were also told at check-in "there's a lot of people not feeling well who called in." Not really something you want to hear during COVID times. 3 HOURS LATER...We got into our room. It wasn't the cleanest and had a quarter roll of toilet paper. When I went to ask for toilet paper I was told they could only give me one roll because they are short right now. We also wiped everything down again, in our room, with bleach wipes to be a cautious, as there were stains on the couch and stuff on the sink handles. I felt bad for the woman at the front desk, working alone and trying to hold it together but it was sadly a disappointing stay. Breakfast was scaled down right now but still had a good variety of items. As convenient as this Hampton Inn location is, I would likely not stay here again. I hope others have a better experience than we did. read more

Comfortable, clean, good breakfast, lovely people. But there were chronic and severe plumbing problems in my accessible bathroom that should have been noticed and addressed before I checked in. Probably long before I checked in. However, staff was responsive. The fridge in the mini bar was nice and cold. That's not always the case in a hotel room. Although I could hear other guests from time to time, it didn't disturb me, and I was able to sleep through church service with live music in the meeting room across the hall, so the place must be pretty well built. There are a lot of little towns in this part of Chicagoland, and I think this must be one of the better ones. read more

Stayed at this Hampton Inn & Suites on September 15, 2021 to visit SO's family. Check-In: The process was quick and easy. The staff was friendly, didn't encounter any issues. Rooms: Decent Size. Couches are a little gross as they do have stains, as expected over time and with all hotels. I think all hotel rooms should have leather couches and seats so it can easily be wiped down. I bring Clorox wipes with me when I travel so I wipe all surfaces down including the TV remote. They did provide two sanitizing wipes for you in the room, which was a nice gesture. Bathroom: Very Spacious but the shower pan was showing it's wear. Faucet was placed in an angle so it was harder to use. I felt it was placed there for aesthetics. Wish there was more pressure on the water from that faucet. Housekeeping: I asked for no housekeeping since we were only there for 2 nights. I don't even think hotels are doing housekeeping unless you stay 5 days or longer due to Covid. I did ask for a set of new towels the next day and they provided it to me at the front desk. Breakfast: They had hot breakfast buffet; waffle bar, cereal bar, hot oatmeal, eggs, potatoes, omelets, They also had To-Go breakfast in a bag which included a fruit, muffin, breakfast bar and a bottled water. They do provide free bottled water at the front desk if you ask. That's a plus. Byway Brewery is right across the street which we didn't get a chance to try. There is also a Buffalo Wild Wing down the same street. Cracker Barrel and Wendy's is across the main road. Overall, I would stay at this hotel again. read more

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On a cross country trip over 4th of July weekend -- stopped here. Immaculate!! Everything was spotless, squeaky clean, and well cared for -- I felt very comfortable staying here and I experienced a very comfortable stay. To start with, at the front desk. LaDerrick, was welcoming, friendly, and confidently knew the answers to all my questions. He gave great recommendations for places to have dinner at night. My room was clean and comfortable as well. The bed comfortable ensuring a good night's rest. It was a quiet hotel. This Hampton Inn impressed me that it is doing things right -- I'd stay here again. read more

Rooms are spacious and clean. I didn't get to try their breakfast sadly but their free WiFi is pretty good. I was very impressed when we first walked in the room how much space there was. I do think the price was a tad high, if it was cheaper I'd probably be raving about value but over 450$ for only two nights is just not that good of a deal. Overall would stay again. read more

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Clean rooms and great customer service! I travel frequently and this was indeed a well kept hotel. Will definitely be booking here in the near future! read more

very nice place staff was excellent very quiet place.I've left my jewelry and MacBook there on accident and they've called me to inform me that I left it.I'm very happy with the customer service there very satisfied. read more

This place was clean and nice. The breakfast was great. I have zero complaints. Just noise travels in the hotel. I could hear the guest above me very clearly. But such is hotel life. Really a nice place. read more

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