I stayed here one night on Saturday 10/5/2024. The room was booked the day of via Priceline…read moreExpress Deals. Everything was great, the room was clean, the employees were nice, and I requested a quiet room and they gave me one on the back side facing the back parking lot. I would definitely stay here again for sure.

Great staff. Spotless. Breakfast was above what one would expect from a Choice Hotel. My go-to…read morefor Chicagoland hotel.

Stayed here for a night after watching the NCAA Tournament all day with a local friend at Hard Rock…read moreCasino in Gary. The only noise I heard overnight was from a TV in a nearby room, so the only con I have is that the walls are thin. But otherwise it was a nice stay! I would book here again for future visits.

Dealt with racial discrimination during my stay. Assistant General Manager Julie Crafton "guarded"…read morethe pool area to keep a headcount for "security" which the hotel doesn't have. Was told the pool "is dirty from you all being in it". Staff suggested all black people staying at hotel were together. Dealt with Julie's condescending micro aggressions and once reported was rebuffed by her enabler Tammi Kowalik. I'm sure Julie or Tammi will type their response. I'm standing on what I said Julie is a racist bigot and Tammi is right behind her. Take your business elsewhere. Zero stars.

The three main reasons we chose this hotel over another was because 1. it was connected with the…read morecasino in terms of Total Rewards (sometimes depending on the tier status you are, they might give out free rooms from Horseshoe) 2. they had a free shuttle to the casino operating at most hours of the day (I think from 8am-midnight). 3. It was affordable. Now usually, I think my rating would be lower for the quality of the hotel, but after spending 2 days in the Hammond area and looking around the other places, this is probably considered "high-end" in this area. The room had some sort of a musky smell when we first came in, but we got used to it after the first day. The rooms were surprisingly large and the bathroom was clean, so that's really all I can ask for. The breakfast in the morning is nothing too special, just cereal, varieties of bagels, muffins, oats, yogurt, and fruit. I wouldn't mind staying here again if I were to visit the Chicago area if I wanted to be close to the casino.

Well I had a pipe bust above my bedroom last Saturday/ Sunday morning at 3 am. So I needed a long…read moreterm place to stay. This place is close to home and Is Not A Party motel. Very clean but worn. The ATM and first floor ice machine don't work. The don't work also applys to the weekend staff. My room was always clean and well kept.. Get this come the weekend this cleaning person takes my fritos and dip. But leaves two bags of garbage right next to the can! Really the early Saturday morning I'm sitting at the desk in my room it falls apart all my stuffs on the ground. OK stuff happens . I call the front desk and got no ones here. I guess he's on the don't work list ?? Anyway I take the broken table mind you I'm handicapped in a handicapped room. I take it and put in hallway MYSELF..Then the manager trys to get me to change rooms . Even further away from the parking lot .So no. Just don't leave anything valuable in your room I mean seriously a bag of Fritos ? And don't expect anything but a tired motel were the shower valve falls out of the wall. A low toilet in my handicapped room. A tiny shower matt. No shower chair ( I had to ask) So luckily I close to my apartment. So I brought my own toilet ring booster seat, my own shower matt and a step to aid getting in and out of the shower. The floor in the bathroom is an ice skating rink when wet Dangerous especially in a handicapped room. So for over a.$ 100 ++ a night? You get an old worn motel. So I'm stuck here until repairs to my apartment are complete. I GUEES RAMADA IS BUSY SPENDING MONEY ON C.E.O.s BUT NOT THERE RAGGEDY MOTELS BECAUSE THIS ONE IS JUST THAT OLD WORN N RAGGEDY. BUYER BEWARE RAGGEDY MOTEL AT HOTEL MOTELS PRICES. .!!

Everything you need in a hotel. I was in the area for my friends wedding and got a room knowing…read morethat I didn't want to drive a couple hours home afterwards. I checked in super late, around 1am. The lobby and parking lot were full of drunk people from another wedding so that was fun. But the person that checked me in was super friendly and got me checked in quickly. The room was nice and had good space. It was just me but it would be fine for 2 people. The only thing I noticed was that there wasn't a coffee maker in the room, but there was coffee, stirrers, etc. my favorite thing about staying in hotels is complimentary breakfast so I got coffee downstairs anyway so it wasn't a big deal. The breakfast was pretty good and had a good variety. They had strawberry kiwi enhanced water in the juice machine which I've never seen before but sooo appreciated after all the celebrating I did the night before.

Our stay at this Hampton Inn was beyond horrible. Too many things happened to even give 0 stars. We…read morehave never experienced such poor customer service in a hotel. Our first room the beds were completely broken down and when you turned over the extent noise of the springs kept us up throughout the night. Second room the toilet was continuously running and observed the carpet under the a/c unit was soaked from water dripping onto it. Yes both items were corrected. Went for breakfast and observed a large bug crawling all over the breakfast area and when I brought it to their attention, they stated it's only a large ant. I don't care if it's a small ant, roach or fly it was totally disgusting. I was threatened to be charged $75 stating I had not had a service dog that, he was an emotional support animal. I advised them, I have a letter documented by a licensed provider stating he is a medically necessary service dog. Lastly getting stuck in the elevator after pushing the button for help, screaming and banging on the door upon the door, finally opening and a employee standing outside, tells me what's the problem I pushed the button and it opened OK it might've opened on the outside, but it did not on the inside. She then asked me are you sure you didn't press a button absolutely I pressed number one to go to the ground floor. Upon coming up to our room and having three lung surgeries, the whole floor smelled like marijuana called Schererville Police Department and two officers and all of a sudden, a director of sales showed up and yes, they did observe the smell. Also observed a family spraying Febreze in the hallway. Would I ever recommend staying here again absolutely not.

Stayed here for a long weekend honoring my mother's passing. Our entire family stayed here so that…read morewe could go to the Indiana Dunes and dine at Giovanni's in remembrance of her. This was my first experience staying here. Lovely and close proximity to Centennial Park- lit up at night- So beautiful and peaceful. I lived in Munster for my school and professional days at the hospital. Moved to Chicago and then to the West Coast- Southern CA. This is definitely the place to stay. The rooms are so nicely appointed and clean. Staff at front desk and at breakfast are so accommodating. I highly recommend it for a most pleasurable stay.

Booked me for this one night stay here on my way from Chicago to home using her points. She called…read morein advance to put my name on the reservation, but the guy spelled my name wrong. Fortunately the reception at the desk still managed to find my reservation and she is very kind and nice. The room is nice, bed is comfortable and bathroom is modern with walk in shower. Everything is great, and i had a good night sleep before my long drive.

If it wasn't for the manager Elijah, I would definitely give this hotel a 1 star rating. When we…read moregot to the room after checking in it wasn't the room we paid for. Having mobility challenges I asked for a room with a roll in transfer shower. We received a walk in shower instead. That doesn't work for us! So the manager moved us to the correct room. He explained the system had the wrong type room assigned to the one we were given. Was told it was a tech problem. Really? When we finally got to the correct room we find a broken table. So the manger had to replace it. Curtains were inoperable, so we could not roll them up to let the sun shine in the room. Then there was no shower soap in the container in the shower. So the manager had to get that replaced. The shower floor was too slippery for handicapped people. Had to be very careful not to fall. Soap dispensers are behind the shower bench seat. So if you're sitting in the shower you have to get up and turn around to get the shower soap. How dumb is that set up for handicapped people. Not to mention, the water never got hot. Warm enough eventually to take a shower but not hot. Plus, the hand held shower wand was basically useless. Water would only trickle out of it. All in all there were too many problems that could have been avoided if there was a good quality control system in place. Thanks to Elijah for showing us he cared. Was promised I would receive some compensation for all the inconveniences we had. That never happened!Would I return to this hotel, No way!

I was there for 3 nights. No maid service. Someone's hair on the bathroom floor. Very loud…read moreguests in the room above me. They were jumping up and down on the floor above me at 12 midnight, 1 am, 2 pm. Not a restful night.

I got engaged in 2021 and the wedding venue my fiance and I later chose was located in Highland,…read moreIndiana. We needed to find nearby hotel accommodations for ourselves and our guests so in January, 2022, we started looking at hotels. I checked several hotels and I was getting discouraged because the hotels I looked into either weren't very accommodating, rooms were going to be renovated and I wouldn't know what they would look like months later for when the wedding was or sales staff just didn't want to contact me/call back as they stated they would for such an important event. Our wedding venue recommended a few hotels and this was one of them. I made an appointment on 1/27/22 to see Kim Lenburg who is the Sales Manager there. She was very friendly on the phone and when I got there and met her, I instantly had a good feeling. She was informative, kind and answered whatever questions that I had. She also gave me a cell phone number should I have any other questions/concerns. This nice venue offers a complimentary shuttle van to the wedding for our hotel guests if a certain number of rooms are reserved. The price of the rooms are discounted when getting a room block and were a very good price. My fiance and I were also offered a nice perk if we stayed there on our wedding night so that got me really excited. This hotel had the best offerings (including free breakfast) and when I left the hotel, I knew this would be the best choice for us and our guests. Our wedding was 4th of July weekend, 2022. Between January and July, I had questions and would periodically reach out to Kim. She always responded very quickly which, when you are wedding planning, is a godsend and I really appreciated her promptness. Her professionalism was stellar. When our wedding day came, Kim wasn't there that weekend but assured that her staff would take good care of us and they did just that. We were in room #413 which was nice until we started having problems with opening the door. We reported it, staff came right away to see about it and we were moved to another room with apologies. The new room was just fine and we enjoyed our stay immensely and will be back. A special thanks to Kim - we stayed a few weekdays after the wedding and while eating breakfast in their kitchen area, Kim made a special visit to our table to make sure we were enjoying our stay which really made us feel good. I highly recommend this hotel. Clean, beautiful rooms with no noise issues. Breakfast was pretty decent and fresh lemonade in the lobby area should you need a quick refreshment. We definitely will be back as this hotel has a special remembrance for us. Thanks Fairfield, you came through for us in a big way! A+++!

I don't typically review the hotels we stay in. However, I needed to boost the rating of this…read moreplace a little bit. Does the location seem a bit sketchy? Yes. Is it located immediately adjacent to a crazy busy freeway? Yes. Did I see heroin needles and trash littering the parking lot? No. Did the hotel have a funky smell? No. Did I try the complimentary breakfast? No. Did the price for a night of lodging seem reasonable for the location and experience? No. What I got is very friendly service from each staff member. A clean room with a comfortable bed. A decent shower. A surprisingly good sleep with very few interruptions from highway noise. Overall, it worked for what we needed and I'd consider a return in the future.

Front Desk, Dave King was the best ever! So kind and helpful after we drove hours and overnight to…read moreget here from picking up a car to drive home! Comfy clean rooms! Going to eat and gamble now

I have to compliment 4 people that work with Ameristar. First is Curtis. He is a valet and…read moreEverytime I've come across him he's extremely positive and has amazing customer service skills. He automatically assist me when he sees me arrive knowing I'm on a knee scooter from a recent surgery. He jumps to action and gets me in and out of my vehicle and in and out of the casino with excellent customer service while doing so. My second compliment is to Cameron. He's a hotel clerk and he has basically saved lives with an issue I brought to his attention about fire safety in the hotel. He said he'd let his supervisor know immediately. The next day the safety issue I had saw was correct. Kudos Cameron!! Your quick actions may have eventually saved lives. My third compliment is to Dureil. Not positive how it's spelled this amazing clerk his very positive and he has awesome customer service skills. He's very respectful and he assisted me with moving my items from a room that smelled of smoke into a reissued room for me. Highly respect this gentleman for his assistance. Fourth and not least is David King. I had an accidental overcharge to my account from Ameristar and he jumped to action at 3am to leave notes to the day supervisor to assist returning the overcharge to me. His actions immediately got the day supervisor to reverse charges back to me before I left the hotel for errands that very morning. And a second compliment to David King. The very next day he helped assist extending stays for me to help with my surgery recovery and to readjust to a disabled room due to the fact I'm on a knee scooter and had trouble accessing the shower. These four displayed amazing customer services skills and Ameristar staff please recognize these gentlemen. They went above and beyond their duties and made my stay a more comfortable stay than I had expected. I also want to add two excellent individuals in Club 38. I want to recognize Martha. She keeps Club 38 constantly clean Everytime my fiance and I visit. She is an awesome human being and she is always alone when she works and gives great customer service despite being overworked. I also like to compliment the crew that hands out the food. They know me and my fiance are vegetarians and immediately jump to action to help our dietary needs. I especially like to give a shout out to Tish. The day I came in after my surgery she told me that when I return she will definitely assist me to my table with my items and if I need anything during my recovery she will definitely take care of me. I also want to give kudos to a slot attendant also. Her name is Michelle. She sees me and my fiance and she gets excited and gives us both hugs. She is an amazing human and makes us feel comfortable and welcomed to the casino. Also, please recognize Danielle at the brothers burger/late night sportsbet bar. She is awesome. She is provides amazing customer service and goes above and beyond for me and my fiance.

I just left a 2-night stay at this hotel. I was visiting friends in the South Suburbs of Chicago…read more The cost difference between hotels in Hammond vs. Illinois is enough to more than cover commuting 10-15 minutes to see them. I was also conveniently located near the I80-94 highway, but the hotel was quiet. A special shout-out to Joseph, working at the front desk on Friday and Saturday. I had a minor issue--he quickly resolved it. And, Joesph was addressing guests by name as we walked through the lobby area. He truly exemplifies Great Customer Service! This hotel will be my choice on my next trip to the Chicago South Suburbs.

I had a great stay at the Courtyard Marriott Southeast Chicago/Hammond, but the real highlight was…read moreSavon at the front desk. This man is the definition of hospitality -- well dressed, well spoken, and exceptionally professional. After a long day of travel, he went above and beyond to make sure I felt welcome and accommodated. What stood out most? He wasn't just amazing with me -- I watched him treat every guest with the same level of care and excellence. Courtyard, give this man a raise or a promotion. He's an asset! The property itself? Clean and peaceful. I didn't feel the need to "re-clean" anything -- and for me, that's rare. From the lobby to the elevators and restrooms, everything was well maintained. Normally I stay downtown when I'm in Chicago, but with the price, the service, and the cleanliness of this location? It's now one of my go-to recommendations for when you want comfort without the downtown price tag. ~J. Emmanuel Obi, Detroit