Had our alternator replaced here recently. The thing I love best about McGinnis is that they don't…read moreupsell you on things you don't need doing. They are trustworthy and reliable- and very reasonable prices. Worth the wait for an appointment; they're busy for good reason. Have dealt with them for something like twenty years, as did my late father-in-law, who would drive in from north Hammond to have them service his Mercedes. We're lucky to have them in the neighborhood. Another place told me my 2004 Avalon with 90K miles needed new Mcpherson struts and quoted an $$$ price, McGinnis looked it over and said the suspension is fine. I trust their work, too.

I have been here three times since October 2025. I've had my oil changed twice and battery service…read moreeach and every time I have met with excellent customer support a polite sales person and when they quote me a time they're always done before or at that time. In this damn age, it's hard to find a good mechanic you can trust but I trust them explicitly they have never done me wrong and I have never seen an angry customer in their shop for good people great service and a good price you can't go around here.

I've been taking my cars to Vic's for a very long time and he always does a great job. Very…read moretrustworthy and reasonable prices.

They were very understanding of my issue. I wasn't willing to take on the rear end differential…read morerepair I had already bought parts for. He was willing to use my OEM Ford parts and while the repairman could have easily told me I had lots of other issues he didn't. Honest garage for sure. He was very personable and even dealt with me after hours. I would recommend Vic's Auto Doctor if your differential is in need of repair. His quote was total, no hidden shop fees. I hate those.

In my opinion the best shop in NWI! Amazing service and the…read moremost honest Shop I've used in my 50 plus years! You can rest easy knowing you can trust this family owned business.

Excellent customer service! Fit me right in on my day off to repair my exhaust system! I was in an…read moreout under an hour and the only repaired what was needed. They didn't try to sell me an entire exhaust system. Great price!

I've always been able to depend on Reeder's for great, reliable service. Their pricing may be a…read morelittle higher than other shops in the area, but you can bet the diagnostics and repairs are going to be on point every time. I don't mind referring them to family and friends.

The best repairs in area Also oil changes ect…read more Check engine no problem Dave the service manager the best at what he do6

Bad hiring. Wouldn't trust them to work on my car. I suggest taking you car to someone's rose.read more

Another delightful experience at Complete Auto Care in Munster. I was experiencing some issues…read morewith my vehicle and urgently needed to have it examined before leaving town for the holiday next week. I contacted Zarko, who informed me that I could bring my car in for inspection. Not only did they assess the situation, but they also managed to resolve the issue and have me on my way the same day! As a woman who knows very little about auto repair, I can't express enough how reassuring it is to have a trusted & reliable auto repair shop. Thanks Zarco!

The service was good and timely. No problems with the work, they did what they said they were gonna…read moredo.

Took my Mitsubishi Outlander to Bragg's to get a splash shield fixed and honestly wasn't expecting…read moremuch, but these guys surprised me. Fair price, no BS, and everyone I dealt with was polite and professional. Hard to find a shop like this anymore. Will definitely be back for their great service. Shout out to Randall who is the consummate professional.

Bought a new RX 350 , 2025 , Salesman James was pleasant know hassle no stress at all from…read morebeginning of the order till the initial pick up ,,, I'm satisfied Gary C

On September 3, 2026, I purchased a 2015 Lexus RX 350 F Sport from Lexus of Merrillville, working…read morewith salesperson Johnny Vargas and Pre-Owned Manager Willie Haddad. Unfortunately, what should have been a straightforward vehicle purchase turned into a frustrating experience involving conflicting information, questionable sales practices, poor communication, and an unresolved refund. My 72-year-old partner, who has severe mobility limitations and relies on a cane, accompanied me on our trip from Chicago to Merrillville. The dealership's handling of several issues resulted in unnecessary physical hardship for my partner, including an entirely avoidable second trip from Chicago. When we arrived at the dealership, Mr. Vargas informed us that the vehicle had been sold approximately a week earlier. After I requested a corporate telephone number, we were the vehicle was there and then told twice that the vehicle would be brought around in five minutes. We were subsequently informed that it was in the service department on a rack. After I left the dealership in frustration, Mr. Haddad, preowned sales manager, contacted us and asked us to return. Upon our return, he had to search the lot and dealership before locating the vehicle parked on the far side of the building. The vehicle had not been serviced and was not prepared to a standard I would reasonably expect from a Lexus dealership. The conflicting explanations and unnecessary delays made for a frustrating start to the buying experience and raised concerns about the dealership's handling of its inventory and customer communications. Before completing the purchase, Mr. Haddad explicitly confirmed that the vehicle came with two keys. However, I received only one key at delivery. The finance manager also told me that my refund will be ready when I picked up the extra key. But this never occurred. I subsequently scheduled an appointment for Tuesday, September 22, 2026, and made another trip from Chicago specifically to have the second key programmed. Given my partner's significant mobility limitations, this trip created considerable physical stress that could have been avoided with proper communication and preparation. Upon arrival, I was told that the second key had never been ordered. Only after I escalated the matter to the service manager was the original second key located on-site. This was particularly frustrating because I had relied on the dealership's explicit assurance that two keys were included. The additional trip should never have been necessary had the situation been properly handled from the beginning. During the purchase, I paid $4,275 for a three-year service contract after being assured that I was receiving a discounted price and that the dealership's profit was only $500. Given the substantial cost of this contract, I requested a written explanation supporting these representations, including: The name of the service contract provider. The exact coverage, exclusions, and limitations The contract's retail price and the basis for the quoted discount. Documentation supporting the representation that the dealership's profit would be only $500, including the dealer's cost and any applicable commission. The cancellation policy and any applicable refund provisions. I believe customers deserve clear, verifiable information about the products they are purchasing, particularly when thousands of dollars are involved. During the closing process, I questioned the $399 Vehicle Theft Protection charge listed under "Dealer Installed Options & Services." I was told that this charge was mandatory to complete the purchase. Because it was presented as a dealer-installed option rather than a government-imposed or statutory fee, I was concerned that I was not given a meaningful opportunity to decline it. During closing I mentioned to the finance manager that there's negative reviews of customers not getting their refund in a timely manner. He promised me that it would not be a problem. It's been 6 weeks and I have not received my refund.

"They fixed my 2001 Ford Excursion with many problems. It was fixed so fast in a day and a half…read more Amazing company. Amazing people. So appreciative of the service and this mechanic." On behalf of my mother, Doreen G

If you want to have confidence you will get an honest evaluation of your car, this is the spot…read more Chuck who runs the shop was very clear and transparent about the work that needed to be done. My car wasn't worth the work that was required and he was clear with that. He was super knowledgeable and helpful. Everything was great! I highly recommend!