I am so glad I didn't take an Uber to the Enterprise Rent-A-Car in Lyndhurst AND Belleville, as my son was available. When I got there (despite telling them when booking a reservation on their website that I needed an SUV(due to recent spine surgery making get in an out of a sedan very difficult) there wasn't any SUVs in their log, nothing but sedans! INCREDIBLY the emailed reservation confirmation even showed a photo of a Hyundia Kona! The shocking "take it or leave it" attitude was a surprise too. I asked the incredibly indifferent employee at the Lyndhurst location if he could call their Belleville lot if they had an SUV, and he read out the number and instructed me to call number myself. The Enterprise in Belleville told me they had SUVs, but when we got there the only SUV they had was an Equinox that was all-electric and out-of-charge, and it would have cost me $15.00 more to rent. My Jeep is at the dealer's as there was a recall, and Chrysler graciously offered to recompense me $50 a day for a rental, fortunately they will also consider renting from Avis, Hertz and Budget too. Crossing my fingers that the Avis Rent-a-Car will work out. Kerry G. 4/9/26 read more

Car rental outfits can be hit or miss so I was lucky to get sent here by my insurance. Tho very small this was an excellent car rental outlet. The service at the desk was outstanding. Everyone I dealt with was friendly and had answers to any question I asked. Made renting a vehicle from them very easy and pain free. I ended up using two vehicles and both were fine. They were clean and very nice. I went with a Nissan Altima and was very happy with it. The reason I needed two vehicles was because I ended up with a flat tire on the first one. When I reported that I had a tired going flat they directed me to come back to the shop. I had a new Altima and was back out on the road in twenty minutes. No problem at all. If you need a rental car I highly recommend them. read more

I needed to rent a car through Enterprise in Lyndhurst due to car accident and they made the whole process smooth and easy. Jay, the manager, was polite and took care of me with no problems. Then after a bit I had tire issues with the rental and I called up and they said no problem, bring it back. I did and Jay and his assistant, a very professional young lady, had it set up for me already and I was only 5 minutes away. The whole process took no more than 5 minutes. I highly recommend them for your car rental needs. read more

Always great service and fair prices. Rent cars when mine in shop or need SUV or minivan for travel. Representatives always have great attitude toward customer service. read more

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Always reliable, always friendly. I've been dealing with this place for a while now and they always come through. "Jay" is awesome and will go above and beyond for his customers. Kudos to the Lyndhurst team. -Edwin Herrera read more

The most thing that I love of this location is that Jay has excellent customer service. That fact that they deal with many people and he remembers my name, that's awesome. He is in my opinion the best employee at this location. Go Jay read more

I called corporate on Friday still waiting for a call back and yesterday I sent an email with attached pictures! You guys don't care about your customers that you haven't even reached out!! You guys want to look good on social media ! Pathetic 0 stars read more

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Excellent service, very professional, excellent boy, he knows what he does, thanks Tyree, excellent boy

First rental: damaged vehicle Second rental: no vehicle available They need better management. Heading back to Budget. read more

I rent from here 5-8 times a year for work trips. The cars are all very high mileage and some don't even have Bluetooth. They are in decent shape but anymore the mostly have SUVs and I hate driving SUVs. The last rental I had to swap from a car due to a smell and all they had were SUVs. They handled it well but it shouldn't have happened in the first place. I know it's a small place but they do have cars offsite they go and get. The smell was very noticeable and I schedule days ahead of time via my corporate system and I am a silver member. read more

Make sure you thoroughly go over the contracts and what you're signing up for.... I returned the car I have rented today and to my surprise my one time charge of $16.99 is now a daily charge. So from what I signed up for which was having my insurance cover everything is now a $350 bill the manager couldn't do nothing about. Not to mentioned the car I rented (2013 beetle) smelled like cigarettes even though they have no smoking stickers in the car. It was dirty inside and out . So I'm basically paying a fee that's equivalent for a brand new car monthly payment in the 15 days I had to drive this thing... To think it was convenient going to them since they're 5 mins away.... HAH. Thiefs... won't be coming back here again. Whoever does use this location make sure you go over everything twice with the agent. They clearly don't care about the condition of their cars or making the customer happy. read more

Poor customer service. Rented a car back in Oct 2020. Poor communication from manager and staff regarding rental. They tried to make a quick buck. Said they called--they never did, and my call logs proved it. Even escalated this to the regional manager. They tried to give me the run around--bunch of pompous folks that did not want to rectify the scam situation. Will never go to this location or rent from Enterprise again. read more

This place is the worst from location stand point to CUSTOMER SERVICE. They quickly took the reservation and I get a call asking all this information and that they will pick me up in 30 minutes. Well that did not happen . I call back after 1:15 minutes to find out that I was going to be picked up by another branch . I smelled trouble and my hunch was correct. They did not have a full size car. (I need a full size since I drive over 200 miles a day). They try to squeeze me in a compact and then they will come by my house and exchange it by 7 PM. Well that did not happen . We go into Saturday with no follow up calls or even a simple " SORRY FOR THE TROUBLE" ZERO CUSTOMER SERVICE SKILLS , ZERO COMMUNICATION, ZERO FOLLOW UP.. STAY AWAY FROM HERE IF YOU NEED TO GO TO A ENTERPRISE GO TO LODI ON ROUTE 46 WEST THEY ARE GOOD !!!! read more

Rented cars from this location a few times and never had a problem. They do have a limited selection, but during our last trip they offered to bring a few cars from another lot for us to choose. The staff was very professional and they catered to our needs. Nick was very kind and worked with us until we were happy. Will use them again for our next road trip! read more

never had a bad experience at this location. LeMar is tops!!!! everyone there is very pleasant. although i may be out of their area for pick up, they make it happen!!!! even though i may have a location right down the street from me, i choose to always go to the lyndhurst location. read more

I've been renting from this place for a year and when it comes to customer service I have had no issues everything has been explained and gone over. I also have them pick me up and drop me off when I'm done with the rental and have had no issues with that either. The only one thing I can say there cars could be a little cleaner last two cars I rented I found the steering wheel to be a little sticky, had to wipe it down my self other then that I will continue using this place. read more

I highly recommend this enterprise. I was having car troubles and waiting for the dealership to work out all the details. Clerence was fantastic and helped me with anything I needed. He made it my rental experience great. If I need to rent a car again I will be going here. read more

Limited selection of cars and poor customer service by one of the managers. Uninformed me on some details.

No info about extra fees of insurance or how things would add up. Rented from another enterprise which told me exactly what I was looking for. This one they keep you in the dark, until the switch turns on and see people stealing from your pockets. read more

All the staff were very professonial staff. Overall, good experience, considering the changes that were made during the rental. We had to change our rental vehicle due to subtle front end noise on the first day. It was subsequently checked by the rental's dealer. It turned out to be nothing. The manager, I believe named Ty, was respectful and patient. He even gave us a gas credit. I will return for future rentals. You can get a slight discount on the rental if booked through Costco. read more

I rented a car last month from the location. That was my first time renting a car from enterprise. Being a new driver i was kind of scared while returning the car as i scratched the bottom of the bumper unknowingly but they didnt said anything. If u want to be safe then take the 20$ insurance from enterprise itself which saves u the tension of minor scratches or dents. read more

You rescued me! I needed a car late yesterday, calling in just after 5pm, and was met with the highest level of service and professionalism as I requested a car with pick-up at my home. Despite the fact that your office was closing at 6pm and I was a last minute reservation, you picked me up and had me in a car and ready to go by 6pm. Lauren, at this location, is a gem. Her friendliness and positive attitude really made a difference in what had been a difficult day. Thank you Enterprise. You've made me a raving fan. read more

Very helpful in explaining options for booking cars. Clean cars. Careful in inspecting vehicles. I will use them again when I'm in the area. read more

Rip off, worst customer service ever, the guy was arrogant. I rented the vehicle and was charged more and when I called in to ask about it all I got was a piece of his mind read more

Yelp should have 0 rating, this place is not even worth of 1 rating. I call this place since on website I could not find the detail about the pick up times and other info. for renting a car. As soon as after enterprise auto answering machine, I guess one of receptionist pick up (didn't even get her name) said "please hold" and put me in to hold. I was hold for about 5 min and other representative pick up than said "hello", I hesitate for 2 sec. I wasn't sure it was auto answering or advertisement and say hello back but once again this guy put me in hold. At this time I was already annoyed by their customer service and thinking I should just hang up, then same guy pick up (he was talking to fast and vol. was so low I couldn't catch his name.) and said "what you hold for?". Is this even English? Although, I was so mad at how they treat me at this moment I always had good experience with Enterprise before, so I asked my questions. However this representative attitude and tone of voice was 'WHY DID YOU CALL HERE' and when I ask question that I guess he need to check with system or he was busy with other thinks without even asking me for hold, he just put me in hold. This was my final straw , did not want any kind of business with them. I feel that if they are treating possible future customer like this way, what would happen if I have any problem with rent car or after return of car? All that being said, I like Enterprise but I would never do any kind of business with this location in near future and will not recommend, no I will do total opposite, I will warn other people before they going this place. I normally never leave any review on yelps but way they treat me was really bad experience and I really want others to know. read more

I had gotten into an accident and my insurance company and body shop work with Enterprise. I had spoken to the gentleman at the counter and specifically told him I was allowed $30.00 per day rental as per my auto insurance company. They put me in a Hyundai Sante Fe. I did not ask for this vehicle, it was given to me. After returning the vehicle, I was told it was a $45+ dollar a day vehicle and was told I had to pay the difference. After some going back and forth between my insurance company and the Enterprise representative, I was charged ~$117 dollars for "tax". Now, I believe they should have eaten all costs as I did tell them my allotted amount. As the accident was not my fault, I was told my insurance company will attempt to get the money back from the other insurance company. It was the only reason why I agreed to be scammed. At the end of the day though, this place is a scam. Please learn from my mistake and don't let them keep doing this to customers. read more

Enterprise (especially the Lyndhurst location) have been nothing but good to me and my family. The staff are helpful and courteous. They make renting a car extremely simple and always made us feel safe! Thank you for your service!! Much appreciated! read more

We rented a car on Friday for a wedding we had Saturday evening. It was so easy to rent and Todd provided such incredible customer service! He made the whole process simple and quick we were in and out all paperwork signed within 5 minutes. Will definitely rent from here next time we are in town! read more

This place is amazing. When another car rental company overbooked and we were stranded last weekend, they had a GREAT car for us, at a totally reasonable price, and were beyond friendly, helpful, and reassuring. The customer service we received from three different people was more fantastic-- and on a day when car rental companies must be absolutely swamped and stressful. They were so great that I will go out of my way to rent from Enterprise again, even if it cost a little more. read more

I always have a great experience when I go there and they always give good service and I'm happy every time so that's my favorite rental place and the staff is very friendly.. read more

Do not rent a car from this place, They will rip you off! They will sign you up for insurance you do not want. And take the money from your credit card. read more

I recently rented a minivan through Enterprise in Lyndhurst. I would say that I am very satisfied at their service, from the time I walked in to pick up the minivan to the time I returned it ! From the staff to the manager, every body are very friendly, that I felt relaxed and well taken care of, also the office is clean. I highly recommended them and will definitely go back and consider renting through them again. read more

Very bad experience with this location, reserved a mini van weeks in advance for a family vacation went in this morning to pick it up they said your reservation was not til 5:30 that evening so I get a call saying the van is ready, I called and told just trying to get a ride up, they never offered to pick me up. So I told them I will be there I show up just a 6 pm and the manager Lamar said oh your lucky my boss called I was going to leave thought you were not coming. So I get checked in he gets the van out and its dirty inside and out, I look down at the front tires and they are in bald, worn on the edges, I ask what happens if the tire goes out he said well your insurance will take care of it. I told him thatas not acceptable answer. So Lamar says don't worry if you have a issue just call me. So I take the van drive down the road and its pulling to the right, branch is closed call Enterprise customer service tell them my problem they send me to Newark Airport to switch out the van. I get there they see there is a problem I get sent down stairs to where all the vehicles car, told them the story, they offered me a Ford flex. There are a bunch of mini vans sitting there, they tell me that those are for customers that have reservations, and not going out til Saturday. They had 3 or 4 full size vans sitting there and the Manager at Newark said you cant have those. So they bring back the van I just dropped off and said this is all we can do and walked away. Both branches are horrible I will never rent from them again. Hey Enterprise thanks for ruing my family's Vacation. read more

the service was good and they pick you up...the only issues i had was the cars are dirty and smell like smoke and the wheel was sticky, i had a couple of rentals, one the check engine lite came on so returned it and another the gas tank the attendents had problems putting gas in it as it had a problem so i brought it back so they said i have one more time to exchange which made no sense if it was not my fault! also it should be counted on my regular enterprise account but they said it cant be since it was thru auto insurance but it is my account and i could have rented someplace else.. read more