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    Avis Rent A Car

    2.1 (34 reviews)
    Open 7:30 am - 7:00 pm

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    2 months ago

    I got to the counter and he said he didn't have any car available after they accept my request. DONT WASTE UR TIME HERE!

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    2 years ago

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    5 years ago

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    1 year ago

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    7 years ago

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    5 years ago

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    8 years ago

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    5 years ago

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    4 years ago

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    6 years ago

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    6 years ago

    Worst, worst customer service - brazen, curt, and rude. Go to Hertz - they actually care about their customers.

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    15 years ago

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    14 years ago

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    12 years ago

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    10 years ago

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    11 years ago

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    7 years ago

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    12 years ago

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    10 years ago

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    10 years ago

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    12 years ago

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    Hertz Car & Truck Rental - Hertz Rental Company with racist RRude Shelley

    Hertz Car & Truck Rental

    3.0(30 reviews)
    1.9 mi

    I am always renting cars with Hertz due to the high quality of car, reliability of service,…read moremultiple convenient locations and competitive prices. However, there were a thousand things wrong with this rental experience in Passaic NJ, on Oct 10 2025. I get to the rental place and I get told that "they're out of cars. sorry" with no regards to the fact that I had a RESERVATION for a car and that they already have a man there waiting for a car to be returned. The lady basically shrugs and implies there's nothing she can do, not even giving me an alternative solution or a phone number to call. I look up a number myself, step outside the establishment and call myself. The employee I spoke with on the phone is somewhat helpful enough to get me a car at a nearby location of Clifton NJ, and with the promise that I would be reimbursed for my car share ride service to the new location. I walk back inside the Passaic NJ establishment and there's a new employee (man) I hadn't met with before. The first employee (lady) asks me if I fixed any problems, and I tell her I am going to the Clifton NJ location to pick up a car. Both employees speak at the same time, saying "wait that's us" and "that car is being returned here". I am visibly and understandbly confused and one of them say "yeah I know it's confusing, but you can get the car from here." While I am waiting for the car to be delivered, a couple walks in to pick up their rental, saying they are 30 min late, and one of the employees has the same message to the couple: "Sorry we are out of cars and you're late so we gave yours away" while the website and contract clearly state that they will hold the reservation for 2h the employee says "that is wrong it's actually 30min and you didn't call us to let us know you were running late." All of this is unacceptable for a service I am paying a significant amount of money for, especially as a member with President's Circle status. This delayed my trip for at least 1h resulting in me missing part of my conference the next day. I am requesting a refund of my money as this was a significant inconvenience of my Friday and the rest of my weekend plans, on top of losing the money I spent on conference and hotel bookings. Additionally, I will not be paying for any processing fees for tolls, as I am trying to get my car registered in the Pennsylvania tolls by mail website and the website is not letting me submit the car plate saying it is registered to another user. This on top of everything else I already submitted is unacceptable and just another way to ensure I send more money your way for bad service. I am not opposed to paying what I owe in tolls, but the unnecessary and excessive service fees are completely and utterly unacceptable.

    These guys saved me! I was scrambling to find a rental car at the last minute due to my car having…read moresome issues. This location had a car available so I showed up 20 minutes later and took a car out. The 2 gentlemen working here are super nice and courteous! It was a great experience overall.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.3(34 reviews)
    1.0 mi

    I am so glad I didn't take an Uber to the Enterprise Rent-A-Car in Lyndhurst AND Belleville, as my…read moreson was available. When I got there (despite telling them when booking a reservation on their website that I needed an SUV(due to recent spine surgery making get in an out of a sedan very difficult) there wasn't any SUVs in their log, nothing but sedans! INCREDIBLY the emailed reservation confirmation even showed a photo of a Hyundia Kona! The shocking "take it or leave it" attitude was a surprise too. I asked the incredibly indifferent employee at the Lyndhurst location if he could call their Belleville lot if they had an SUV, and he read out the number and instructed me to call number myself. The Enterprise in Belleville told me they had SUVs, but when we got there the only SUV they had was an Equinox that was all-electric and out-of-charge, and it would have cost me $15.00 more to rent. My Jeep is at the dealer's as there was a recall, and Chrysler graciously offered to recompense me $50 a day for a rental, fortunately they will also consider renting from Avis, Hertz and Budget too. Crossing my fingers that the Avis Rent-a-Car will work out. Kerry G. 4/9/26

    Car rental outfits can be hit or miss so I was lucky to get sent here by my insurance. Tho very…read moresmall this was an excellent car rental outlet. The service at the desk was outstanding. Everyone I dealt with was friendly and had answers to any question I asked. Made renting a vehicle from them very easy and pain free. I ended up using two vehicles and both were fine. They were clean and very nice. I went with a Nissan Altima and was very happy with it. The reason I needed two vehicles was because I ended up with a flat tire on the first one. When I reported that I had a tired going flat they directed me to come back to the shop. I had a new Altima and was back out on the road in twenty minutes. No problem at all. If you need a rental car I highly recommend them.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Avis Car Rental - Worse place to rent a car

    Avis Car Rental

    1.6(9 reviews)
    3.8 mi

    If I could give this place zero stars I absolutely would! The woman at the front desk named KIM who…read morewore a Covid mask was absolutely rude, very dismissive, combative, unprofessional, unhelpful just all around very disrespectful. From the moment my wife and I walked into the facility automatically her aura was very off and just disgusting. She is a very rude and disrespectful human being and while we were speaking we both were getting frustrated and she started walking away mid conversation and I asked for her name she very rudely yelled "Kim" and kept walking and said nope I have no last name and just again very rudely said have a nice day and slammed the door shut and locked herself in the back room. If you can avoid this so called "car rental place" DO IT!

    From when I had my rsvp, the representative had such an arrogant smart remark. First he said, you…read moredon't need insurance do you?? Oh your company covers it. Then I said yes and my credit card, Amex, corners it also. Then he looked at me with a smart remark saying..well your company is covering for it. That initially made me feel some type of way. Then he gave my a car and it was a Camry. I have always gotten an upgrade due to my presidential status, but he said we are short cars and it won't be ready for an hour and that is when you RSVP was. I said, no...my rsvp was for 10:00 ams its past10:00. Then he goes, oh look at that. Well we are short. I've gotten upgrades for the past 4 years and I've gotten upgrades here...which Avis knows because of my disability...now I know why this place has poor reviews. listen if he was not such a smart ass then I wouldn't care. Then I drop off the car..asked to use the bathroom and she goes...oh it's clogged....at this time I don't give a crap about this place and the people who work here. Remember this...karma always comes around

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.6(39 reviews)
    4.3 mi

    Had a wonderful experience with both Natasha and Sara at this location - both were cheerful,…read moreprofessional, and accommodating the whole way through! I originally made a reservation with the Budget / Avis / Payless on US-46 (a serious hole in the wall in Little Ferry) and was refused service / bait and switched, which left me in a huge bind because I was headed out for vacation that day. I called over to Enterprise immediately - Natasha picked up the phone, was very polite (despite my being frantic) and quickly confirmed that she had a car I could rent for a few days - and for 20% less than I was being bait and switched for at "Budget" (of all places). I headed straight over to Enterprise. First off, I would like to commend this Enterprise location on keeping a REAL office - surprisingly, this isn't easy to find at rental car agencies outside the airport. The office was large, air-conditioned, and very clean with restrooms / a full waiting area, and 2 separate buildings (1 for sales and the other for rentals). First thought I had walking in after my Budget experience: "what a relief to be walking in to a legitimate business." Natasha saw how bad of a day I was having already, and assured me that we would be out of the parking lot in 20 minutes. It probably took less than that - she was absolutely fantastic. Was able to get the car washed, the paperwork finished, and the inspection complete in 10-15 minutes. On top of that, she was upbeat / polite - just a real pleasure to chat with! Before we left, she gave me her card, and said if we had any trouble with the car / needed anything, to call over to the office anytime. I did end up calling in with some questions the following day, and Sara was able to take care of me. I want to stress how happy I was (and still am) with the experience. It's tough enough to find a good business (especially when others are turning your reservations away)...and Natasha / Enterprise team did it same day, with just 15 minutes of notice. I can't thank you enough! Would rent a car here a 2nd time in a heartbeat.

    ENTERPRISE LODI NJ I was sent to a certified auto body shop…read moreby the persons insurance company who rear ended my 2 month old jeep wrangler.They in turn got me a rental car from the local enterprise rental Scam company, renter beware ,apparently I had to learn the hard way everyone there is on commission.If they ask you to buy insurance coverage on ur rental and you are an insured driver You do not need to purchase their coverage,but they will some how convince you that you need it.The next scam will be for you to use their EZ PASS set up instead of your own device, they have caught up to the ubber eats and grub hub menu of their own where Your discount from being an EZ PASS member gets passed on to them.I went to 3 more enterprise locations just to ask each place a simple question, if I rent ur vehicle and I am in an accident as an insured driver do I need to purchase your insurance only 1 of the four places I went to gave me an honest answer Anthony rt17 south Paramus

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
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    Avis Rent A Car - carrental - Updated May 2026

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