Shanteeya (I hope I didn't get her name wrong) at the Newark Airport Alamo/Enterprise was amazing. I rented a car in Philadelphia at Alamo and dropped it off at the Newark Airport (Alamo, Enterprise, and National are all part of the same hub). The car was dropped off Saturday evening April 4th. Upon returning the car in Newark, I had an excellent experience with this car rental service, thanks entirely to the outstanding support I received from Shanteeya. From the moment I arrived, she was cordial, welcoming, and genuinely attentive. What really stood out was how she handled an unexpected issue. I was given a car remote with a dying battery, which immediately added stress to my trip. Instead of brushing it off, she responded with empathy and understanding, acknowledging how inconvenient that situation could be. Shanteeya stayed calm, listened carefully, and quickly worked toward a solution. Not only did they replace the remote promptly, but they also reassured me throughout the process, which made a huge difference in easing my frustration. Their approach was truly solutions oriented, they identified the problem and made sure everything was fully resolved before I left. She, then, proceeded to support me with removing the car seat which had gotten stuck in the 2nd row. Going above and beyond like that isn't something you see every day. Because of their professionalism, kindness, and willingness to help, what could have been a stressful event turned into a positive experience. I'm very grateful for her support and would happily rent here again because of the exceptional service that was provided. read more

Super smooth experience getting and returning our Enterprise rental car at Newark Airport. Our flight was due in at 11pm but we landed late and luggage was slow so we got to Enterprise after 1am. A friendly employee was still there waiting for our flight's passengers to come through and had us sign a quick e-form. Unlike the airport employees who were not interested in helping us find our delayed luggage, the Enterprise employees (despite it being 1am) were friendly and accommodating! We signed a quick form with them. The Enterprise parking lot was empty - entirely cleared out - so they sent us to the next lot over, National (their sister brand). There were a handful of SUVs left and we were told to pick the one we wanted. We found a Chevy, all clean and ready for us. Turned on the heat, adjusted the mirrors, and we were on our way. I forgot to ask about the tollpass because we were exhausted at 1am, but found out later that we'd just be billed by mail for any tolls. read more

This review is for Alamo/Enterprise Tanisha at check out was fabulous! So uplifting & positive! She also had a beautiful smile:) Keith was super helpful with car selection & helping me with my bag. I love the team here & Choose my car rental for Alamo or enterprise because they do such an outstanding job read more

Title: Dishonest Upsell and Misleading Gas Pricing - Never Renting from Newark, New Jersey Enterprise Again. I've had it with the crooks at the Newark car rental agencies -- especially after my most recent experience with a representative named Kareem Issa at Enterprise. I was already covered by my employer's insurance, which made the usual upselling a nonstarter. The check-out process was nearly complete when Kareem brought up the gas return option. He clearly lied, telling me that surrounding gas stations were charging well over $4.00 per gallon, pushing me to prepay for fuel. That was a huge scam. I later saw stations nearby charging significantly less. It was a dishonest, pressure-based tactic to squeeze more money out of me at the last minute. Because of this shady experience, Enterprise has lost my business. I'll never rent from Newark Enterprise again -- and I'll make sure others hear about this too. read more

Due to government shutdown and air traffic controller shortages, I had my flight home from Asheville, NC cancelled and I needed to drive 10 hours from NC to NJ. I had my rental adjusted to be dropped off at Newark airport, but the customer rep in Asheville didn't fully disclose the fees that I would be hit with. I was surprised with a huge $ charge when I arrived at Enterprise at EWR. I worked with a rep and a manager in Newark and they quickly helped me and adjusted the cost to a reasonable charge. This was greatly appreciated after a frustrating trip home, a high unexpected fee would have been the cherry on top. Thank you to the team at Enterprise in Newark! read more

Michael was awesome today. We had to make a change where we dropped off our car and LaGuardia tried to add in a $600 fee for us to switch to the Newark airport. Michael helped take off the extra charges that they tried to sneak in. Great customer service. Highly recommend! read more

After a long flight to New Jersey we just wanted to leave and get some food but our 1st car was dirty so we went back to get another car and when we were waiting a person behind us said his car was dirty and smells bad. After we got our second car we looked at it and it was dirty like more dirty than the last and the gas cap was gone so we had to go back and get a third car and that car was dirty to but we accepted it because we were hungry. read more

Enterprise Rent-A-Car - This is where the gas cap is supposed to be - Car Rental Near Me - Newark, New Jersey

Drove to this location to switch out cars after our rental reeked of cigarettes. They were happy to tell me we can't help you, customer service lies to you and basically said rent from us for $700 more than what you paid Bad service, useless managers and zero customer service. RENT ELSEWHERE read more

You tha man Robert! Super efficient and quick service from all employees and staff. We're very accommodating as well. Very satisfied!

I am disabled, injured in the line of duty, tall and cannot bend and fold into a compact like I did when I was young. So the Mercedes I had from them had a blowout and I was sent there for a replacement car. They decided to mess with me and make me wait 1 in a half hours to just find me a car, then another 20 to 30 minutes to do the paperwork and then force me into a car they saw I physically couldn't drive safely but it was that or nothing they said. Do not use them their people are rude, and lazy, they called security because my crippled person complained, you know maybe it was the flame on my cane that scared them. They claim they had no other cars they were sold out. I enclosed a photo does it look sold out? Enterprise did nothing to correct the matter correctly. So if you car breaks down in this area Newark has the largest fleet and the worse customer service because they hate to do swap-outs something I learned because I spoke to a friend that I found out worked there. So they made another branch Wallington that had nothing to deal with this apologize for ignoring my disabilities and forcing me to drive in a car that was unsafe for me to drive correctly due to being too tall and unable to bend the way I had to to drive said vehicle. So always know if you car breaks down, Enterprise will allow Newark to operate the way they did by getting the oldest and smallest car possible to make your life difficult because they hate being the ones that have to do swap-outs in the area. These displays that they want to know more and speak to you is a show to act like they are fixing the problem when they aren't. Just remember this story if you are paying more for a certain type of vehicle, Newark will ignore that and Enterprise has no control of Newark. Just remember if you have a disability Newark will be allowed to ignore that and place you in a vehicle or tell you then go get a taxi after Enterprise strands you in Newark Airport with a team that is pure evil to the customer. read more

Enterprise Rent-A-Car - What I found when checking the Newark Enterprise inventory. Can I say they are liars without saying it? Yeah look at the picture. - Car Rental Near Me - Newark, New Jersey

This branch falsely claimed that my husband caused damage to a vehicle and charged us $1900. They also falsely claimed that we travelled nearly 400 miles more than we actually did. We picked up and returned our vehicle with no issue but then received a letter nearly 2 months later that we caused damage to their vehicle with no proof other than pictures that were taken of the vehicle which was not in the place where we returned it. They provided no pictures of the vehicle the day that we rented it to prove when the damage was done. This is an untrustworthy company! read more

Ilan S. made my rental experience truly unforgettable. I arrived at the rental counter before 5am, he was super helpful. I was renting a luxury SUV. There was a nice BMW X7 and other available rentals. I told him how I was interested in renting the Range Rover Sport. We walked the garage and he found one. I am grateful for his help, I've been wanting to rent this SUV for a year now. Thank you to Ilan S. for all you help and great customer service. read more

I use this location at least once a year. It is always a good experience. When I went today to pickup the Jeep wrangler that I was expecting, They didn't have one. I understand that sometimes these things happen. It's the way that these incidents are handled make a good vs a bad experience. I was immediately upgraded to a Jeep Wagoneer which is a beautiful car. I left satisfied and I am enjoying the wagoneer. read more

I choose Enterprise EWR ever time I fly to the NY area. Conor helped me this time. Good fast service. Free upgrade to Audi Q5 because they did not have the Maxima that I reserved. I always have a good experience at Enterprise. Fast service and high quality vehicles! read more

With trepidation during Thanksgiving week, I rented a car from Enterprise rather than Hertz. Prices at Hertz were obscene, and bewildered, I reserved an automobile from the Enterprise web site for 2/3 less. Newark Airport is not always easy to navigate. After getting on the Air Tran, finding the Enterprise building at EWR, I expected a long line. There were two helpful gentlemen waiting to serve me and no line. In less then five minutes, they pointed me in the direction of where my car would be and told me to just ask for help. Jarison Martinez waited there, with a smile, to assist. He helped us examine the older car, take pictures of whatever damage there may be, and fixed a stuck seat belt. Jarison was amazing. I couldn't believe how helpful he was. It was a throwback to the days of civility and kindness, and this was at the Newark Airport! The car smelled a bit like smoke and was a little older, but the price was right and the service fantastic. Enterprise, you just kicked Hertz to the curb. Thank you. read more

This Enterprise location at Newark Airport is the benchmark for all other car rentals. The service is stellar! I've rented cars hundreds and hundreds of times in almost every state, and this was by far, my best experience. These folks are on the ball! Arriving in NJ to visit family and attend a reunion, I decided to rent a car since I would be visiting different people everyday. As soon as I got to the Enterprise station, I was greeted with a genuine smile. My service rep, David Lako, went to get my car, rather than have me walking down rows of cars to find my stall. Yes, they bring the car to you! When he came back with the car, an economy which I requested, I told him the car was too big for my preference. He than ran to find another; still too big. Yes, this sounds like a Little Red Ridinghood story, but you see, I drive a Smart car so an Economy, while small for most, is ginormous for me! Third time worked and I drove off with my Fiesta for the week. While waiting for David to bring me my car, every rep that passed me asked if I was being helped or if they could assist me. Wow! Being that I'm a Jersey girl, I immediately felt like I was home based in their energy level (high) and they way they spoke (fast). These are my peeps! As I mentioned, because of my job, I flew and rented cars weekly for 25+ years and Enterprise at Newark Airport provided unparalleled service. Shout out to Dave Lako for being exceptional. Enterprise is now my preferred car rental company. read more

Enterprise Rent-A-Car - Car Rental Near Me - Newark, New Jersey

Super easy pickup and dropoff. Amazing customer service. This was by far the fasted and easiest car rental experience I have ever had. I pre-registered my DL and credit card on the plane an hour before landing. My Rez was ready at the podium so I could skip the line inside. I booked a Jetta (standard car but could have got a full size/Camry for the same price when I booked). I opted for the standard because I wanted a Jetta over a Camry. When I got there I had the choice if a Altima or an Accord. I got the Accord and it was brand new (1300 miles). Car was clean and had no issues. Car play would not pair with my phone 14 but worked with my daughter's older iPhone. I was in the car and outta the airport in 5 min. The turn was seamless. The clerk was super nice and told me I could leave my trash in the car because she knew I was in a hurry. She printed and emailed me my receipt right there and I was done in 2 minutes. Thank you! Wish every car rental was this easy! read more

Very easy pickup and dropoff at Newark Airport. Great service, as always. Reserved the car online, quick and easy. Got to the rental lot and was met immediately by an employee. Got me a nice ORANGE Audi. Great choice. No more searching for a black or white car in a parking lot with hundreds of other black or white cars. Game changer! read more

Once again, Enterprise did not disappoint me. Great customer service as usual and reliable car. Shout out to Benito, who checked me out this morning at 530am read more

What a fantastic experience we had at Enterprise at Newark Airport! Jake took care of us and set us up perfectly. He was efficient, quick, and so helpful. From getting to the booth and getting in the car, it was about 5 minutes. Super efficient and seamless! He was also kind enough to provide us with a free upgrade so that we would feel comfortable driving in the car we rented. Totally fantastic service!! read more

Company not what it use to be. Went to pick a minivan and noticed all the cars were dirty on the outside. The man who checked us in to choose a car assured me that the car would be clean on the inside. Since I've never had issues with rental cars being dirty on the inside, I didn't have a reason to doubt him. However, once I reached my destination and got some wipes to sanitize the car, I was shocked to see dirt and grime all over! The car was disgustingly dirty!!! Just look at the pictures. That was car #1 in my 2 week rental. Car #2 was much cleaner, but not as clean as it should have been. However, a week later when I was driving, the engine light comes on and stayed on. This as I was on my way up a mountain. I contacted Enterprise immediately and was told I'd get a car exchange sometime that day. They had to wait for AAA to pick up a car from them, tow it to me and exchange the car. I waited half a day for this and ended up with a giant Nissan Armada instead of the minivan I had booked. This was car #3. It too was not properly cleaned. Never rent from them unless you want your trip ruined and more problems to follow! read more

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I made a reservation a week in advance and specifically requested a small car, such as a compact, small sedan, or economy vehicle. However, upon arrival, I was offered a Pacifica minivan or a Nissan Rogue SUV, neither of which I felt comfortable driving. Once realizing I did not have a rental car to get home, I tried to secure a ride, but unfortunately, the area's poor reception prevented me from connecting to my apps or even accessing Google without Wi-Fi. Despite my situation, the staff at the front desk offered no assistance when I asked for help connecting to Wi-Fi, simply attributing the issue to my having a "bad phone", or "problematic phone". I spent an hour at the location trying to find a solution to get home, but no help was forthcoming. To make matters worse, the Pacifica minivan they offered was in poor exterior condition, dirty, and showed signs of wear and tear, which only added to the unprofessionalism of the situation. I feel incredibly let down by Enterprise. This is not the first time I had issues with car rentals from them. They are cheap, they will first offer you the worst car on the lot. They misled me about the availability of suitable vehicles and failed to offer any alternatives or assistance when it became clear there was a problem. Their lack of transparency and unhelpful attitude left me feeling frustrated and stranded! Last time ever with Enterprise. I recommend paying an extra 5-10 dollars a day at Hertz. you will be well taken care of by reliable and professional staff. read more

Amazing service at the airport (Newark) January 19,2024. Treated like royalty. Pleasant, fast and attention to detail. Fast checking in of car as well. Jessica took great care of us. Car well maintained and drove well. read more

Horrible experience here, lines absolutely out the door, not moving, everyone working here is a trainee and completely lost and the managers are roaming around the parking lot and appear to be intoxicated. Made a reservation one month ago and they could not find it. Very strange and unprofessional environment. read more

Super fast.....we "checked-in" on line, so we were able to avoid lines and went directly to the garage. Our customer service agent at the garage (Ryan Kerr) was friendly and efficient. They had the size car I had requested - which was very helpful as we needed a mini-van. Answered all our questions and concerns. Easy access via Air-Train from the airport for arrival and departure. Return was quick and our customer service agent there was also helpful and sent us on our way in a short time. (didn't get her name). read more

Horrible. Employee does nothing to help with situation. On his phone watching videos the entire time. Would not get me a manger for 30 min. Super rude and horrible customer service. Also are not knowledgeable about fleet contracts my company has with them. Literally worst location I've been to. Super disappointed. read more

Enterprise Rent-A-Car - Great job. Getting paid to watch videos while on the clock. - Car Rental Near Me - Newark, New Jersey

Great service by Jeff at 3am when I was returning my car! Thanks for the help. Enterprise is always the easiest checkin and best service!

I would give them zero stars if possible. I returned my rental to the Newark Airport hub two weeks ago. I left my iPhone in the car by mistake. I called their lost and found department and left a message about this. I also reported it on the lost and found website, which said that I would get a response in 24 hours. I have not heard back from them once, even though I escalated my issue with customer service three times and was told that the manager would get right back to me. The lost and found website showed that they found an iPhone the day I returned the car. Conveniently, I received an email yesterday saying that they couldn't find my phone. I believe that they are either completely inept or someone who works there stole my phone. Either way, I will never rent another car from Enterprise ever again. read more

Attendant: "We need a copy of your ticket for return flight in order to rent you a car, I need a photo of it." Me" There is no cell service here, i can't pull it up on my phone. Do you have wifi?" Attendant: "No we don't. You need to find a signal somewhere". Did i just time warp to 1980?? read more

Thank you to Tavis for being an exceptional service representative at this Enterprise location. I flew into EWR from LAX and arrived at around 10PM. Given this location is for the airport, it's pretty busy at all hours. There was a slew of people who arrived around the same time and the employees at Enterprise to care of everybody efficiently. I have yet to have a poor experience with Enterprise which is why I choose them every time. Tavis allowed me to choose between two vehicles and the car was absolutely spotless. I also appreciated that they were not pushy and answered any questions I had. Thank you Tavis! read more

Enterprise you are a disgrace. You let people reserve cars you don't have available and leave them stranded when they arrive. Then you offer to rebook at triple the price! I hope you do that to someone with money that starts a class action suit against you. read more

Wow! Look at those reviews. I've never seen a rental agency with such effusive and consistent praise. The benchmark indeed. EXCEPT THIS: I assumed that a NYC-metro car rental would be equipped with Ezy-Pass. Not the case. YOU are responsible for all tolls. I would have chosen another route. Holland Tunnel is 16 bucks. Ouch. And 3 bucks on top of that if you let the rental agency pay. Which means they charge you 60 days later 20 bucks. Otherwise, I was dazzled. Upgrade to a Nissan Rogue. And they processed me in FOUR minutes! Unreal. I have never understood why it takes 20 to 50 minutes to process an order paid in advance online. The only thing to remember: train service from NYC to Newark is abysmal. That's actually too kind. I feel really sorry for New Jersey people. New Jersey transit is horrific. Once an hour on NJT and it is not even on time. It took me 45 minutes on top of the 30 minutes Sunday, January 12th, to get back to Penn. The platform was mobbed, more like the view of Grand Central in a major blizzard with all the Westchester folks stuck for hours. There were people with Knicks tickets, women dressed in their Sunday best for church in the city, and regular people trying to get to work. Why no one riots is beyond me. I meant to look up who is in charge of NJT but that guy better have a security detail. The MTA is like a race car by comparison. NJT is the biggest disgrace in American mass transit. PATH is no better. It takes 40 minutes to Journal Square (including delays) and then you still have to get the train to Newark. The detour through Hoboken kills you So this is only an option for New Yorkers during the week. I returned the car Sunday at noon. The office doesn't open till 3 but the drop box instructions were pretty clear. I highly recommend Enterprise Newark Penn Station for all New Jersey residents. What a pleasure this was. read more

Aside from having trouble finding the location (tips on that below), returning a car here was a breeze! Pulled the car in and was immediately greeted by a very friendly staff member who walked me through the process. It took just a few minutes and I was off to the tram. If this is your first time here, follow the Rental Car signs at the airport. They kind of lead you in a big circle and it's a bit confusing. Enterprise is in a lot with a few other companies, behind the Hertz building and across the street from Anheuser-Busch. Once you drop off the car, walk to the tram to get to your airport terminal. It took about 10 minutes from Enterprise to Terminal A after waiting a few minutes for the tram to come. read more

I go to this Enterprise on a weekly basis .The people working at this location are top notch . I rent cars 20+ times a year for my job and this is by far is the best location . My favorite before was in Pennsauken NJ , by no fault o theirs this location is second to none !!!! read more

awful...I have rented cars for decades. I go very early. I pull up have pet carrier and many bags. I'm alone. Short, heavy set Latina female approaches me. Rushing me...there is not one car behind me. I wanted To inspect, make sure I had all items. I proceed to office. Bill incorrect. African American male about 33 Tells me to wait for van.....there is no van. I read sign it says take Tran....awful . I felt very discriminated. I was rushed, harrassed and lied to. And overbilled....I have utilized enterprise before. Just this awful spot. read more

Enterprise Rent-A-Car - No other car in sight. Chubby female employee pushy and rude. - Car Rental Near Me - Newark, New Jersey

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A receptionist Yenny was nasty she can't talk with customers she is rude nasty and refuses to help me when we have a reservation already for a SUV and she argued with me without any idea of how to handle a customer. read more

When I left my old job and had a little time to try and reset, I decided to take an impromptu road trip with my girlfriend. The problem is that the car that I own and pay insurance on sits in a driveway deep in New Jersey because it's just not a long-distance car. No working air conditioning and a sound system from a decade ago means that my tech just doesn't jive well. I don't even have a headphone jack on my phone, let alone a dongle to make it work. What kind of road trip can you take with no AC and no tunes during the summer? Not a good one. For that reason, I started digging for a rental. I've never rented a car. At least not any time recently. It's a scary experience. You always hear about overages and fees, and honestly, it scared me to think of renting. I felt my experience was extremely transparent. Pricing was rough (and went up out of nowhere before booking the car by about $100, but that's a site issue, not a "this rental location issue"- I apparently missed a time window on a deal or some bogus marketing thing). It still wasn't bad for a 4-day trip, so I'm not complaining at all. The staff was super friendly, attentive, and knowledgable. If I have to rent a car again in the area, I'll be coming here. read more

I would absolutely never use the Newark location ever again. It's been 10 days since I returned my vehicle and I have not received a receipt which is required to close out my business expenses. I have called no less than 10 times and ALL calls into Newark are routed out, to folks that 'Send messages' which receive no action. It is impossible to get ANYONE on the phone in Newark - which is shameful. Their service is abhorrent. read more

Terrible customer service at this airport location. Made up charges and unwillingness to make right. Enterprise has gone down in quality. Will never rent a car from them again. read more

So the line to rent the car is about 30 people deep. We were 5th in line, took us 1 hr 35 mins just to get to the counter, they had two workers and one left for the day and left the guy alone. Yet they have 15 registers that they could have workers at. read more