Outstanding service from start to finish! ​I recently needed to rent a pickup truck for an excursion in Hyannis, MA, because my everyday car just didn't have the space to accommodate all of our gear. From the moment I walked in, the entire experience was flawless. ​The counter representative, Dwayne, was absolute pleasure to interact with. He was professional, personable, and incredibly efficient. He clearly explained all the essentials--the insurance options, how the EZ Pass works, and the refueling policy if I didn't have time to top off the tank before returning it. In today's climate, it is so rare and refreshing to come across someone who is genuinely happy to help and actually wants to be there. He gave my morning a fantastic start. ​To top it off, the rental price was great, especially since it included unlimited mileage. ​That high level of professionalism and friendliness didn't stop at the front counter, either. Every single employee I encountered--from the team getting the vehicle ready, to the security gate staff, to the crew handling the return--was absolutely wonderful. ​This is how customer service should be. I'll definitely be renting from here again! read more

If you rent a car at Newark you have to use Alamo. Clean cars, friendly people, efficient...I normally don't gush about rental car stands but this experience was just over the top. read more

After having a rough air flight experience, I was hoping to have some relief and friendly and happy faces. When I reached to rent my car with my mom on the wheelchair, extremely exhausted, and ready to head to the hotel. I can't explain the kind of service we were given by associates and Manager almost end of there shift. They had very unique names and beautiful, for sure I am going to mistype but Messiah (manager) and his associates were very patient and helped us out from getting the car, showing the best fit for my mom, that can be comfortable, yet convenient. We ended up renting BMW X7, beautiful car. It was little high for my mom to step up, but Massiah, went above and beyond, he went on search for a stepper so my mom can sit without any inconvenience. Also, he walked me through the car system, since it was my first time driving it. Their service didn't just ended here, while returning, they escorted us to the terminal, the associate didn't just dropped us but stayed there with my mom until I checked in and I had available hands to drive my mom's wheelchair. What an incredible experience and service. Thank you everyone who were patience and helped us out through getting our car and returning it. You gained my business, I'll be using your services whenever in EWR. Thank you :) read more

Alamo Rent A Car - Rental car from Alamo-rent-a-car EWR - Car Rental Near Me - Newark, New Jersey

Rented a Premium car for a long weekend. First time renting at Newark so I was ready for an adventure. Not very clear how to get to the Rental car center from the Terminal. I followed the signs and ended up outside to the pick up waiting area and a parking garage across the street. Think the signs need to be updated. A kind lady at the information desk in the Baggage claim area gave me some directions. Took the Air Train, and with the walk, it was about 20-25 minutes from Terminal C. Once at the station, on the 2nd level I was met by a friendly Greeter (nice touch) that welcomed me and directed me to the check in area. Check in was quick and there was no wait. Unfortunately, they didn't have a Premium (I.e. Maxima) available. After some searching they found me a Volvo B5 which was fine (not sure if I got an upgrade). Newer and had nice acceleration. Return was quick and seamless. Overall good experience and would recommend. read more

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Rented Alamo through Travelocity, prior to trip called both stating I needed to upgrade to a larger vehicle, was told I could do it at the car rental desk. Get to car rental desk and I am told that I have to cancel 1st reservation myself; now I'm told via email, that Alamo is sorry and I am charged twice. Never ever again will I give my coins and business to Alamo and Travelocity. What an ef'n SCAM!!! read more

The rental and return process was easy and efficient. The employee was pleasant and courtrous. The vehicle though, was issued by the National lot. The vehicle (Elantra) was clean and comfortable (we were sent there by the expediter in the lot) but it needed serving to address steering and road gripping abilities and it struggled with power and road gripping in the wet weather. read more

Very easy and fast check in. Staff were very friendly, knowledgeable and helpful. David was great! Good selection of vehicles. Return easy too. Location very accessible and clean at the airport. Car was perfect for our needs. Good price, good service. Definitely recommend Alamo and will be a returning customer again. read more

I was in need of a car because Drivo rental car changed there policy and would not rent me a car because of a low credit score. WTF??? Anyway I arrived at Alamo in Newark airport and Nadine the nice woman at the counter took great care of me, it was quick and easy. I was in a great vehicle at a reasonable price. Nadine made my day better as it started with a delayed flight, then Drivo rental car screwing me over. Nadine just created a regular customer of Alamo. Thank you Nadine for making my day better. Alamo you are lucky to have her as a representative of what you all do. Thank You D S read more

Do not come here. they will rip you off. the tires were in bad condition to start with and they popped. they charged 3000.00 for the tire that popped 10 min away from car rental place. Very expensive and bad costumer service. read more

Alamo Rent A Car - Car Rental Near Me - Newark, New Jersey

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With a loyalty to Hertz that borders on dangerous, I was reluctant to try someone else but Alamo had a much better price. The check-in and return processes were quick. Fatima who worked in the car area was super-helpful, patiently explaining the virtues of modern technology that I fear (keyless operation). The guys at the desk and the return area were great, too. Instead of a particular car, there are choices within a specific price range. As with Hertz, the selection isn't as abundant as it used to be, presumably because of industrywide conditions. read more

If you're comparing rental car companies out of Newark, I'd say Alamo is a great option. I rented a car from Alamo for two weeks. Pickup up from the Newark Airport was a smooth experience, and the agent was pleasant and efficient. I really appreciated that the car came with an EZ-Pass transponder, to make toll roads easy to handle. Our rental was a Nissan Sentra, very low mileage, and it was responsive and pleasant to drive. Unfortunately, in Boston, the Sentra developed a leak in one of its tires. (Obviously not Alamo's fault.) Luckily it was a slow leak. I called Alamo during business hours (to avoid dealing with an overseas call agent), and they reserved a replacement car for me. I was able to inflate the tire and take the car to Logan Airport, where Alamo swapped the car out. The available car was a Chevy Malibu with 20k miles on it. Frankly, the Malibu was no fun to drive -- it handled like a marshmallow on wheels -- but it did the trick and got us through the rest of the trip. Swapping out the cars was handled well by the agent in Boston, and he too was friendly and helpful. At the end of our trip, we dropped our car back off in Newark, and it couldn't have been easier. There's a gas station right there next to the car rental return area, so it was easy to top off the tank right before bringing our car back. Nice not to have to worry about where to fill up at the end. One point down from five because I discovered later that using the provided EZ-Pass transponder came with a hefty daily fee on top of the tolls, something that the original agent hadn't warned me about. Despite that, I'd still recommend Alamo. Probably the best car rental experience I've had in recent times. read more

The service was good however to return the car to a different airport (LaGuardia) they wanted to charge me 3,350.00. Ridiculous!!! NEVER AGAIN read more

nightmare if you need a car after midnight. Kiosk closed. Had to wait until after 5:00am until employees showed up.

Would give 0 stars if possible. Representative at Newark Alamo branch hung up on me. My parents in their late 70s have been waiting in the cold for 4+ hours for a tow truck and they will do nothing. read more

Great service at the front desk. Shout out to Christian who provide great service and patience to help us through combining 2 Rental transactions to one and also let us choose the car that we want. Will definitely come back again read more

Had 6 employees standing around when I came up. I pulled into spot and was asked to move after they all watched me park. Having vehicles come up from behind I took extra precaution not to be rear ended or hit wall. Upon parking they employees applauded in unison. Rude, unprofessional, and unhelpful read more

First time actually renting a car and it was through Alamo. I have to say I picked this car company rental over others because of the awesome Yelp reviews that were given. It was such a wonderful experience and super memorable. First there wasn't a long line or wait when we got to the desk. Also the lady that was helping us was super friendly and gave us tips and tricks on things to do. Which we greatly appreciated. Pretty fun ride first you have to take the air train to get to P3. Depending on which terminal you end up you just need to follow the sighs to the air train section. Tip- Keep your boarding pass from the airport because they will need it and also bring your driver license and your credit card that you used. Also prior please call your own car insurance to see if they cover car rental coverage or if you would have to buy it through the car rental company. read more

They had the best rates out of everyone and the guy at the front desk was through about all the information. My discontent was I ended selecting them and booked. And they somehow booked me by another name. It was chaotic ordeal to exit the lot. Literally took an hour to sort the situation out. Horrible start to my weekend and end up missing a church meeting. Nonetheless the saving grace was the wonderful employee that was there during my drop off. read more

I've never had many problems with rental cars, but this experience was disappointing. The lady at check-in proceeded to ask my partner intrusive questions about an expired license and give her a lecture -- when my partner was in no way trying to rent or be a driver on a car so her information was not relevant. Then the car was awful. The heat/air conditioning were minimally effective at best, the headlight wiring was all mixed up, and the cruise control didn't work. On top of all this, it smelled like cigarette smoke which sets off my migraines. Catching no breaks, on return we had forgotten to fill up with gas and realized once we entered the car rental garage (and once you enter you can't turn back or you'll ruin the tires) so we explained the situation and yes, of course we knew we'd have to pay but he charged us for more gas than we used and when we (luckily) noticed the error, he said he couldn't fix it and we'd have to go back to the main office to fix it. Luckily I wasn't running late and had time but 3/8 of a tank and 1/2 of a tank are fractions consisting of very different numbers and I don't think his excuse about his "big clumsy fingers" is very believable. I think he was trying to get the extra $10 out of us. And honestly? The whole trip should've been discounted after the awful experience with the car, or at the very least you should've written off the gas. But they offered none of those things after I complained about the problems with the car. Poor experience, will not rent from them again. 2 stars only because the car worked and I guess that's better than it not working, and the lady who gave us the car in the lot was also very kind. read more

Alamo's customer service is the worst. Hard to contact and then when you do, the representative doesn't know the answer. In the car we rented, the radio would not sync to any of our phones. When I finally got through to customer service, I was told that the radio was not " part of our package" (bogus answer!) She just didn't want to be bothered. read more

My wife and I rented a Full-Size SUV from Alamo at the Newark Liberty International Airport and were blessed to meet Tanaisha at the counter. She was the most pleasant and professional Rental Car Agent I had ever seen. Tanaisha was efficient while thoroughly reviewing the rental agreement and couldn't have been more kind. Amazingly, we were next greeted by Kima in the lot, who was pleasant, professional, and fantastic to deal with. Upon returning to the rental, we were greeted with welcoming smiles. The crew at Alamo/Newark Liberty Airport is simply the best! read more

I recently rented a car from Alamo at the Denver airport. It was my first time renting from Alamo and I was very happy with my experience. Everyone I spoke to at the company was friendly and helpful. I appreciated that they did not pressure me to take their insurance. When I explained that I had my own, the woman who was helping me asked which company I used and that was the end of it. I've gotten the hard sell and a lot of pressure from other companies to take the insurance and at times it's been very uncomfortable. There was no pressure from Alamo and I truly appreciated that. I rented a Toyota Camry that had the ability to connect, via a USB cable, to the map app on my phone and display it on the dashboard screen. This worked fine for a day and then it stopped working. When I turned in the car, I told Adrian about my problem with the display and he apologized and asked if they could do something to make up for it. He got the manager, Katie Rycyzyn, involved and she offered to take 15% off of my bill. I was so pleased! This experience really sold me on Alamo and they will be my first choice the next time I rent a car. read more

We came to rent a car on this early Saturday morning a few days before Thanksgiving. There were a few other people but everyone was in a good mood and the line moved quick. Gail is an absolute queen! Quickest and easiest car renting experience ever! A little chit chat & confirming our address and we were ready to go- in and out in less than 10 minutes. Zero stress! All the staff was super professional, we didn't catch the car attendants name but he was a very nice man too! Highly recommend the Newark Alamo Rent A Car! read more

Horrible I rented a car for 2 weeks picked it up from New Jersey returned it to New Jersey, whoever checked the car in put that I returned the car to California and I was charged $2,800 these charges remained on my credit card for 3 months I was charged interest on this and I called every week for over 2 months to get this matter resolved. I will never rent from Alamo or recommend them to anyone read more

(Writing on behalf of my wife) Don't rent your car at this place, especially if you look like a fob like myself. Alamo tries their best to rip our asses up. Looking through other reviews, it seems Alamo is treating everyone else very well. Yeah, we speak English with an accent. I am sure our accent had something to do with their treatment. These savages forced us to buy CDW and extended liability, even though we have mentioned that my credit card provides CDW for rental cars and we already have protection from our car insurance (which the agent did not even try to look at our policy). They claimed that we need to get full protection even though the contract clearly said CDW and extended protection is optional. Otherwise, they said they cannot give the car away to us. We didn't have the energy to fight back and we had a long trip before us. So we moved on. Please don't believe the lowest cost they promised at the time of reservation. They seem to add a substantial amount of extra fees, some are supposed to be optional but forced upon us and some that you cannot get away. At the time of reservation, we got $250ish as the Total Rental Price (deal from Costco travel), but we ended up paying $550ish including $100 ish in CDW and $75ish in extended protection. Thanks Alamo. No wonder why everyone else always recommends top-tier like Hertz or Enterprise. read more

Like a Rat Hunting for Food in a Maze..... Pros: Reasonable pick up and drop off process ( once you've reached Alamo ) Cons: Laughable location. Number of available mid size SUVs was small for a large airport. Suggestion: Get a map of the local streets from Alamo...or pay for a GPS system Make sure your LIFE insurance is fully functional before driving away. Star Ratings: - Overall: 3 - Location: 0 - Convenience: 3 - Cleanliness: 3 - Selection of Cars 2 - Service: 3 - Knowledge of Staff: 3 - Friendliness: 4 - Cost: 3 - Value: 3 Once a year, we need a rental car at the Newark airport. I seem to rotate my choice of companies, so this time we decided to try Alamo. Aside from a location in the "land of nowhere", our experience was not bad. - Location: Be prepared for adventure. Take the Air Train to P2 ( almost the end of the line and home to Dollar and Budget )...then find the shuttle to Alamo for a 5-7 minute ride. The facility is a moderate size right next to one of Newark's most famous landmarks...the Anheuser-Busch manufacturing plant. It's huge and almost saved our lives. More on that later. Leaving the parking lot and finding I-78 wasn't too bad. Coming back from I-78 to Alamo was like a movie. Roads and signs are convoluted...and I'm good at this stuff. ADVICE: Do not follow the signs to "Off Airport Rental Cars". That's for everyone else. Alamo is "off...off...off" the airport. When we parked to read cell phone directions, a policeman stopped to check us out. He had a better idea than I did, but not by much. We followed his suggested turns and got closer, but since most of the nearby streets are one way, I had to somehow get on the southbound lane of Frontage Road. Sounds easy? Not really. As we drove NEXT to Frontage Road heading south, I saw a small sign for Alamo and took the exit...then followed a few more similar signs. Before long, we were in a neighborhood resembling a combat zone video game or apocalypse movie. I felt badly for the people I saw, but we didn't exactly expect a Welcome Wagon, so when I spotted the towering Anheuser-Busch plant 20 blocks away, I floored the pedal and peeled the tires toward the beer. Let's just say it was 15 minutes we'll never forget. Back at the ranch, I asked the parking attendant if there was a less death-defying way to return the car. He said "sure is. I guess the agent didn't give you a map". Nice time to find out. - Service: There were only 2 couples ahead of us at check-in, but we waited 10 minutes because only 1 agent was on duty. Since I had a reservation, we weren't at the counter very long. After declining the various available service options, we tried to find a midsize SUV with the lowest mileage. A trainee said there were 3 and the winner had 27,500 miles. I expressed doubt and asked for a recount. The agent checked himself and said "we've got one with 6,300". We grabbed it before the numbers changed. - Car: Our 2013 Chevrolet Captiva was just washed and had the dried water spots to prove it. Seriously...it looked like a sea of gray measles on dark blue sheet metal.. The interior was clean, but the door panels and dashboard had large scuff marks. We tried to remove them, but quickly realized the only way it would happen is with a thorough detailing job. There were no real problems riding around for 7 days. I wouldn't buy the car, but it served a purpose...and gas mileage was 25-30 miles per gallon. There were few frills inside, but it did come with XM-Sirius satellite radio which allowed us to listen to the same stations as at home. - Convenience: Okay when you're at Alamo. The adventure is getting there. Only 1 agent at 330 PM on a Sunday was a bit skimpy, but there were a few attendants at departure so we only spent 5 minutes before boarding the bus back to P2. - Cost: The advertised cost of $338 for 7 days...including fees and taxes...was at the cheaper end of the pack for rentals at the Newark airport according to several websites. We declined ALL extras, filled the tank just before drop-off and paid the expected bill of $338. - Value: I don't know. Could have been worse? Same as their competitors? Lousy? I must deduct one star for a location requiring the skills of rat hunting for food in a maze. What have I learned from this experience? Don't fly? Only drive to destinations? Use a car rental company with the best reviews on Yelp regardless of cost? I'm leaning toward the latter because trying to save money seems to cost more in the end. read more

if i could give 0 stars I would customer service wouldn't budge and coming from a customer service industry this situation was handled poorly my flight was delayed twice and then cancelled so I was unable to pick up my already paid for rental I called to ask if they could transfer the rental to the airport I was stuck in because I had to drive 3 hours away to a new airport to get a new flight home they said there was nothing they could do so my reservation was "forfeited". i then had to rent ANOTHER CAR from the airport i was at and drive to the next airport! i called customer Service and was told they could not refund any money and that I was to pay for a service I did not Receive!!!! there was no future credit option no refund option nothing!! it was you paid you didn't show up (not by choice) so we cant help you I will NEVER be renting from this company again EVER making someone pay for something they did not receive is highway robbery and deceitful! read more

Nadine at the counter is top notch. If more people in customer service were like Her, the world would be a better place.

Booked through Kayak... Very simple.. Walked right up to the self service kiosk and checked in.. That took a while since they asked too many questions. (Aka do I want navigation, insurance, Childs seat, blah blah BLAH). Once I got the receipt I walked right outside and a friendly attendant told me to choose which car I wanted. The car itself was great! Clean and ran perfectly. Returning was also super simple, didn't have to wait and it took no more than 5 minutes. Just be prepared... When looking for signs, it's attached to "National" car rentals... read more

I am not complaining Alamo as car rental firm but just this location at Newark Airport I rent cars at least once a month at various airports. The guy named Ronny who seems to like make everyone miserable. The old couple before me needs to show hard copy of something instead of a pic on the phone. Mine is the confusing of middle name as well as somehow my credit card mysteriously not working there. He could not rent anything to me which I had to call the customer service who ensured everything is fine and the lady on the phone made another reservation to be sure to get get through at counter. I waited in line again and this time happened to be a different rep. and everything went smoothly for the same and Previous reservation. In order to make up my waste of time, the rep was nice enough to compensate me free tank of gas. So after all, it is not a bad experience but a little shit like this ruin the entire dish and leave bad taste in the mouth for a long time unfortunately. read more

I made a reservation through Priceline and when I showed up there was a sign which said due to covid they changed their store hours, so now it's 1am and I have no reservation except avis which says it only has a truck it can rent to me for 350$ per night. read more

Well let me just say that the wrangler that I rented was infested with roaches ! You heard right roaches . i traveled to Puerto Rico, yes my island that is where I am from and i was completely grossed out. These roaches only came out at night so I didnt notice until the end of the trip . I did take videos and pictures I will upload . Make Sure if you use this rental in San Juan check the car very well . read more

Alamo Rent A Car - Car Rental Near Me - Newark, New Jersey

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Fantastic experience here. We got a large SUV in the holiday season, no upselling and we were out and driving in 10 minutes. Returns were super easy and all associates were friendly and helpful. The return associate was kind enough to let us wait for an uber in the small office upstairs as it was very cold. Great experience overall! read more

Excellent service, very good quality and value for your rental. We been renting from Alamo for years since retiring from a luxury brand car company. Alamo's selection and always always clean cars are tops. The Alamo staff at the rental centers are always professional and courteous. Thank you. We always recommend Alamo when rental car are need by our family. Again thank you Alamo for your services. read more

One of the best car rental experiences I've ever had. Everyone was friendly, courteous and transparent. The vehicle I reserved wasn't available, but they went above and beyond to rectify the situation. The Newark airport team exuded customer care. read more

A word of warning for people renting from Alamo: they do not include an employee inspection process with the customer before the car leaves the lot. If the car is damaged and you do not mark or see that damage, you will be blamed for that damage. Disputing a claim is like trying to reason with a brick wall. Alamo provided no proof such as a report of past inspections, although the report was requested multiple times. For all we know an employee could've been the one to blame. They also tacked on ridiculous fees to the damage claim such as "Loss of Use" (the car being unavailable due to damage). FYI the blamed damage was purely cosmetic so the car technically could have still been rented. Oh and for the car? The windshield was constantly fogging up even after turning off the re-circulation feature, cranking the heat up and using the defroster. The only method that ended up working was rolling down the window (very refreshing in the dead of winter). So in summary, take pictures of your rental car before leaving the lot and try to convince an employee to do a walk around inspection with you. Or avoid Alamo (or as I like to call it "The Eighth Ring of Hell") all together. read more

They act like they are doing you a favor renting a car to you. Rep at counter was upon arriving at Alamo instead of welcoming me said how may I help you very dry while she looked at her phone and texted lol once I said something about her phone she suddenly became nice. Reserved a mid size and the only car they offered me was a Toyota Corolla which is not mid size. Car was very dirty on the outside. When I asked if they had a clean car they told me it was clean. Ok? Lol Upon leaving the gate you must talk with another agent who is extremely rude and seems like she hates her job. I simply asked her to document the scratches on the car and she refused. It took 15 minutes of talking to her to finally get her out to look at the car. I do not want to be held responsible for damages I did not do. The drop off at the end was great. Super easy. Finding the place coming back is difficult even my navigation was getting turned around. Overall it's a rental car. Sub par service but the car ran well. read more

I've learned through experience to check out reviews of car rental places, especially at this airport, and so I happened on Alamo with a good number of positive reviews. I just used Alamo at Newark Liberty airport for a very short one day+ trip and I am extremely happy with my choice. From the ladies at the counter, to the gentleman who found me the perfect car in the lot, to the lady who checked me out of the lot, and subsequently the man who checked me in the next day, all were polite and friendly and made my experience very pleasant and quite painless. I'll still check reviews next time I come to Newark, but I have a feeling if current management and workers are there, I'll choose Alamo again. Oh, and the car was very clean, ran flawlessly and was the current model, and I had reserved a compact, so it's not like I'm looking for luxury. read more

I pay the extra bucks and rent from Alamo when I need a vehicle quick and flying in. No issues with Alamo and I've been here over 10 times in the past 6 months. As a tip some people complain about the fee to get on the airtrain. Just take the bus into the terminal and then hop onto the airtrain (from the terminal) for free and ride into the appropriate terminal that you need. If you're at newark penn station I think you need the 62. Also, the rates change daily. Use priceline to investigate prices then make a reservstion through priceline or what I do is log onto my account on the alamo site and reserve there. Customer service is AWESOME!!!! Once I had a flat tire. I had CDW so they took care of it, helped me swap vehicles, no fees. 5 atar for alamo read more

Alamo Rent A Car - Alamo - Car Rental Near Me - Newark, New Jersey

won't accept debit card. only credit cards. i called to try to remedy situation. was told to go to another car rental service. you may think you only lost one person. but I'm a traveling carpenter and I'm going to make sure my company cancel any dealings with alamo and it's going to cost you alot more than one person read more