They don't know what they doing. I dunno why, I dunno what manager left, who wasn't trained or what but somebody at this Budget office has pissed off the wrong person because when I say NOBODY has ANY clue what's happening?? I mean not one single solitary soul. Not you, not me, certainly not anyone that works at this location, and probably not whoever runs Budget nationally. The most ignorant, incompetent, don't have a clue and can't buy one rental car agency I have ever ever dealt with. Y'all I promise I have gone to a dozen different rental car locations in a dozen different cities and never has anywhere CLOSE to this bad an experience.
The lady at the counter didn't understand Budget's policies and I saw her get into it with multiple people including myself. When I finally got my car and then went to return it, there were no signs to show where I should return the car. My rental paperwork said there would be somewhere to drop off the slip I got so I could do after hours return. That drop off box was nowhere to be found. Then I tried to ask the lady at the counter where to drop off the car. She said I had to wait for someone to come check me out in row H. When I tell you there was not even the ghost of an employee in row H?? And the cars were parked like shit so I couldn't even get my car all the way into the space to wait for someone. Finally I walked over to the person who was checking out new rental cars, who was the first person with a lick of sense I saw who was in any way connected with this rental car location. She said the people who check out cars had long since gone home and I should park the car and tell the front desk I didn't have all day to wait for them to figure out what they were doing. I laughed, I said thank you, my spirit said amen, and I left that damn car in the lot, gave the front desk lady my receipt and pulled out my phone to write this review. NEVER again, do you hear me??
My options were to pick up this car from Newark airport and take a quick train ride/Uber back to my apartment ten minutes away, or go all the way into the city, spend two hours on the red line to get to JFK, and then drive through New York City to get where I was going. Next time, if my choice is JFK or the Newark Budget rent a car, I will choose the two hour train ride and JFK. Please do yourself a favor and do not rent from these people til they clear up whatever employee they pissed off, whatever corporate manager they slighted, or whatever god of rental cars they sinned against, because until they figure this out, you are begging for misery if you rent one of their cars. Don't do it! read more
