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Budget

1.5 (60 reviews)
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Ask the Community - Budget

Review Highlights - Budget

Since this was a Saturday afternoon, there was a long line of customers waiting to get cars.

Mentioned in 2 reviews

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.8(349 reviews)
0.2 mi

Shanteeya (I hope I didn't get her name wrong) at the Newark Airport Alamo/Enterprise was amazing…read more I rented a car in Philadelphia at Alamo and dropped it off at the Newark Airport (Alamo, Enterprise, and National are all part of the same hub). The car was dropped off Saturday evening April 4th. Upon returning the car in Newark, I had an excellent experience with this car rental service, thanks entirely to the outstanding support I received from Shanteeya. From the moment I arrived, she was cordial, welcoming, and genuinely attentive. What really stood out was how she handled an unexpected issue. I was given a car remote with a dying battery, which immediately added stress to my trip. Instead of brushing it off, she responded with empathy and understanding, acknowledging how inconvenient that situation could be. Shanteeya stayed calm, listened carefully, and quickly worked toward a solution. Not only did they replace the remote promptly, but they also reassured me throughout the process, which made a huge difference in easing my frustration. Their approach was truly solutions oriented, they identified the problem and made sure everything was fully resolved before I left. She, then, proceeded to support me with removing the car seat which had gotten stuck in the 2nd row. Going above and beyond like that isn't something you see every day. Because of their professionalism, kindness, and willingness to help, what could have been a stressful event turned into a positive experience. I'm very grateful for her support and would happily rent here again because of the exceptional service that was provided.

Super smooth experience getting and returning our Enterprise rental car at Newark Airport…read more Our flight was due in at 11pm but we landed late and luggage was slow so we got to Enterprise after 1am. A friendly employee was still there waiting for our flight's passengers to come through and had us sign a quick e-form. Unlike the airport employees who were not interested in helping us find our delayed luggage, the Enterprise employees (despite it being 1am) were friendly and accommodating! We signed a quick form with them. The Enterprise parking lot was empty - entirely cleared out - so they sent us to the next lot over, National (their sister brand). There were a handful of SUVs left and we were told to pick the one we wanted. We found a Chevy, all clean and ready for us. Turned on the heat, adjusted the mirrors, and we were on our way. I forgot to ask about the tollpass because we were exhausted at 1am, but found out later that we'd just be billed by mail for any tolls.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Hertz Rent A Car - This passageway is longer than it looks... I like to walk

Hertz Rent A Car

2.3(299 reviews)
0.3 mi

We Love the new facility. Picked up the car at JFK, and dropped off here. Drop off was quick and…read moreeasy. We had to catch an Uber to the cruise port, and they told us that we had to walk to terminal A. Unlike the old location, they couldn't drive in to pick us up anymore. My partner is mobility impaired, and she would've in no way been able to walk that far. We explained that to the people at Hertz, and without any hesitation, they said, no problem. We will give you a ride. We repacked the car we just dropped off, climbed in, and we were driven to the terminal by German. he was a very nice person, helpful, cheerful, and a nice conversationalist. He dropped us off right at the Uber pick up station. Thank you to the people at the rental car drop off, and to German in particular. We appreciate it.

I'd leave no stars if I could. Booker beware…read more Booked online - they charge you for an extra day if you want to do say 10am-10am or an hour or two extra outside of noon to noon. Arrived at 10:15 - got to hertz around 11ish. Tons of people waiting around - not enough chairs - sitting on floor for all 3 of the rentals in that area not having cars. After waiting in line, was told they couldn't help us until our reservation at noon... wouldn't offer more info. We asked if they could at least add a driver and we were told no. We proceeded to go check in online through app/link. (11:20 at this time) Which confirmed and said we would hear back around 11:30. Waited - nothing. 11:45 we go get back in the long line and get up to counter now after 12 & the guy still can't tell us anything or when cars would arrive. We asked him to cancel the reservation and he said he couldn't do that. What is the point of even having people there?? No number to call on website. How do you overbook when you don't have cars?? Absolutely will think twice about ever booking Hertz again in any location and you should too.

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Hertz Rent A Car
Hertz Rent A Car

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Budget - carrental - Updated May 2026

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