So I have to say ..at first I was PISSED with Avis and vowed to never rent here again! BUT.. I have…read moreto be 100% honest in stating that it was me who created the online reservation and caused me to get the price that I got. So I just moved back to NJ and needed to get a truck to pick up the rest of my things from NC. Since it seemed like all of the normal places where I rent my car was sold out due to the microchip shortage, I opted to rent from Avis and created a direct reservation through them (and not Hotwire like I normally do). So I arrive to this location to pick up the car - the staff was GREAT! The truck was great - everything was GREAT! However, once I returned the truck I was told that I would be charged an additional $345 for going over mileage - "PISSED" couldn't even come CLOSE to describing how i felt!!!! I ALWAYS have gotten unlimited mileage and was upset to see that I didn't get that!!!? So the person working the front counter pulled up the contract that I created and told me I had only 300 miles- so initially I said I was going to dispute it BUT I had no case because I created it! So I asked the staff was there anything they could do to help me because I did not anticipate being charged this much. Long story short, Fernando helped me out and managed to get the bill down some - it's still a ton but I understand they didn't really have to do anything! Although I still won't be renting cars anymore for a really long time - I appreciate all that Avis was able to do to help me out.

If I could leave zero stars, I would. Picked up a car that stunk like cigar. We were 2 hours late…read morereturning the car and the guy at the front desk told me it would be a $40 charge which was fine with me. Next day I look at my credit card and had a $75 charge! When I called back to ask why, they told me it was plus insurance. Funny how he told me $40 in person and now its $75. Do not rent from this place. Liars and rude.

So beware of this location. Straight rip off. I rented a car from this location pickup the car Up…read moreFriday evening had it till Sunday 12:00 pm. This location closes at 1 pm on Sundays so I had to bring the car back b4 they close. So I'm short a day. They still charge me for a full day Sunday WTF. When I asked why I wasn't given a prorated price the girl started making excuses. I paid for 2 days but used the car for 1 day & half. Straight BS. Never will ever rent from this location again. I will definitely rent from a location that is 24 hrs service.

Great experiences. Never had any issues with them. I would…read moredefinitely recommend them. Go see Dan and won't regret. He is the best!

Shanteeya (I hope I didn't get her name wrong) at the Newark Airport Alamo/Enterprise was amazing…read more I rented a car in Philadelphia at Alamo and dropped it off at the Newark Airport (Alamo, Enterprise, and National are all part of the same hub). The car was dropped off Saturday evening April 4th. Upon returning the car in Newark, I had an excellent experience with this car rental service, thanks entirely to the outstanding support I received from Shanteeya. From the moment I arrived, she was cordial, welcoming, and genuinely attentive. What really stood out was how she handled an unexpected issue. I was given a car remote with a dying battery, which immediately added stress to my trip. Instead of brushing it off, she responded with empathy and understanding, acknowledging how inconvenient that situation could be. Shanteeya stayed calm, listened carefully, and quickly worked toward a solution. Not only did they replace the remote promptly, but they also reassured me throughout the process, which made a huge difference in easing my frustration. Their approach was truly solutions oriented, they identified the problem and made sure everything was fully resolved before I left. She, then, proceeded to support me with removing the car seat which had gotten stuck in the 2nd row. Going above and beyond like that isn't something you see every day. Because of their professionalism, kindness, and willingness to help, what could have been a stressful event turned into a positive experience. I'm very grateful for her support and would happily rent here again because of the exceptional service that was provided.

Super smooth experience getting and returning our Enterprise rental car at Newark Airport…read more Our flight was due in at 11pm but we landed late and luggage was slow so we got to Enterprise after 1am. A friendly employee was still there waiting for our flight's passengers to come through and had us sign a quick e-form. Unlike the airport employees who were not interested in helping us find our delayed luggage, the Enterprise employees (despite it being 1am) were friendly and accommodating! We signed a quick form with them. The Enterprise parking lot was empty - entirely cleared out - so they sent us to the next lot over, National (their sister brand). There were a handful of SUVs left and we were told to pick the one we wanted. We found a Chevy, all clean and ready for us. Turned on the heat, adjusted the mirrors, and we were on our way. I forgot to ask about the tollpass because we were exhausted at 1am, but found out later that we'd just be billed by mail for any tolls.

Despite all the negative reviews, I actually had a decent experience here…read more Was collecting a rental after our car was hit and in the shop. The Enterprise works with our body shop (Brenners) so all of my transactions were handled at the shop itself, not the Enterprise. Employees that I talked to were friendly/ helpful. We specifically requested an EV since our car that was hit was an EV. They warned that they don't have a lot of those, but they were actually able to get us one (Nissan Leaf with 11k miles). Car was clean... a bit scratched on the outside from prior terrible/ careless driver(s), but no complaints.

What a great staff with great cars! We needed 2 cars due to a tree destroying our cars. They…read moreworked excellently with our insurance company and even gave us a reasonable rate after my insurance ran out. They made everything stress free. We would definitely use them again.

The insurance company give me a car at that location because they fixing mine. They gave me the…read morecar in perfect condition and then I returning in perfect condition they no say anything but Months later, they made a claim to the insurance company for $150 less than the deposit and they didn't even notify me. Be careful with Interprice's poorly managed actions at that location.everything back my back

My company put me in a rental until my car was ready so they chose this spot. When I arrived and…read morethroughout I was taken care of by the manager Matthew. I had to change the rental 3 times with little issues and he was good with it. With the last car something on the bottom of the car came loose and one lady told me the wrong thing as if it was fault and that got me upset. I spoke to Matthew the next day and he took care of it right away. Besides that the car ran ok with no major issues. Matthew gave great customer service and I will return if need be for a rental.

It doesn't SAY the name of your cars ! Can't be bothered !…read moreHow do you show pictures with no information...I was looking tô rent a nissan Rogue.

I just rented a car from this location for a month after being in an accident. The customer service…read morewas great - they got me a comparable vehicle from another location since all they had were minivans. They were also super nice and checked in with me a week before the car needed to be returned and after it was checked in.

My family and I had rented a vehicle from another company for a trip that had been planned for…read moremonths. The day before we were due to depart, the other agency called to inform me they didn't have a vehicle for us. I called several rental companies at Newark airport - none had what we needed. Then I found the Avis/Budget center in Westfield. Cindy picked up my call. She was friendly and helpful. They didn't have the type of vehicle we needed onsite, but she went out of her way to secure one at another location, then drove there to pick it up, herself. We were able to pick up the car that evening. When we arrived, Dom was outside cleaning the vehicle. It was pristine! The pick-up and drop-off processes were simple and quick, and they asked me how our vacation was when we returned the vehicle. This is a hidden gem. Dom and Cindy saved our trip. If I ever need another rental vehicle, they'll be my first call. I highly recommend!

I was in New Jersey briefly for a business trip and was lucky enough to rent a car from Dominick…read moreand his team. Its a small business so there was a chance they might now have enough cars - due to delayed returns. they were kind, fun, and efficient. The car they found me was just right.

Well, I stumbled upon this shop while looking for some work to be done to my work truck. Not only…read morewere they courteous, polite and accommodating, but they were beyond fair in price as well. Peter and Paul went out of their way to help me before the holiday weekend and did it for a quarter of the price of anyone else. I will be recommending this business to other people as well as friends and family. Things were done with the utmost precision, care, and my time was valued and respected. Now, as for reading through the other reviews...I am not one to respond on other people's experiences, but I must say that the Porsche debacle seems completely insane. If you can blow someone's transmission in 6 miles, that is impressive. Sorry, your car was about to break and timing just made it so you could scapegoat someone.

These guys are great! Freindly, reliable and do the best quality work around. They care, and it…read moreshows... You will not be disappointed!