1. Gogel Auto Sales

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East Hanover, NJ

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Gogel Auto Sales

4.0 (4 reviews)
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9 years ago

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4 years ago

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13 years ago

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10 years ago

Gogel is extremely easy to deal with, nothing like the big guys! The cars are always clean and prepped and ready to go! No hassles.

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Performance Ford of East Hanover

Performance Ford of East Hanover

(50 reviews)

Leased a 2025 Ford Bronco from Performance Ford of East Hanover and had a great experience with…read moreMathew. He was straightforward, helpful, and easy to work with. No pressure and everything was explained clearly. The dealership itself was clean, well organized, and overall just a great environment, which made the whole experience even better. Very happy with my Bronco and would definitely recommend both Mathew and Performance Ford of East Hanover.

In 2019, I purchased a Ford F-150 from this dealership, where all subsequent servicing has been…read moreperformed. Despite the vehicle having fewer than 60,000 miles, it has suffered multiple major failures: - Cam Phaser Failure: Under warranty, service department retained my vehicle for over three months with little progress. Upon pickup, it failed immediately because it had not been test-driven. - Moonroof Failure: Repair attempts made last summer continue to fail. - Transmission Failure: In June 2026, at under 59,000 miles, the transmission failed. Service staff initially accused me of neglecting transmission fluid changes and quoted $10,000 for a replacement, despite all required maintenance having been completed at your facility. After I contacted Ford Corporate, a 70% goodwill coverage was approved following a two-month wait. However, due to repeated delays and additional failures discovered between September and October, the vehicle was not returned to me until October 27, 2026. Upon picking up the vehicle on October 27, it was still not operating correctly during the test drive. Furthermore, the following incidents occurred: - A service representative named John falsely claimed the mechanic was out of the country, though I confirmed he was present in the shop. - Representative Danielle Francione refused to provide an itemized breakdown of the labor and costs for my 30% out-of-pocket portion ($1,900), preventing verification of the charges. - When I requested a manager, both John and Danielle refused and threatened to revoke the loaner vehicle. - While I was outside speaking with Ford Corporate, John deflated the tires on my loaner vehicle to force me to take the F-150. When I confronted him, he stepped directly into my face in an aggressive, physically threatening manner. - I called 911, and officers from the East Hanover Police Department responded to the scene. With police assistance, I paid the $1,900 under protest and left with the vehicle. Due to these severe issues, I am filing formal complaints with the Department of Consumer Affairs and the Better Business Bureau, and I am seeking legal counsel regarding further action.

Lexus of Route 10 - LX570 & LS460

Lexus of Route 10

(206 reviews)

When you purchase a luxury vehicle, you expect a quality product. But what truly distinguishes a…read moredealership is how it responds when things don't go according to plan. After experiencing a significant issue with a new Lexus NX 350, I had the opportunity to see that side of Lexus of Route 10 firsthand. The team made a challenging situation as smooth and stress-free as possible. Brad, Billy, Tommy, and Tammy were outstanding throughout the process. They were responsive, transparent, and patient, and they consistently treated me with kindness and respect. They took the time to answer my questions, kept me informed, and worked hard to reach a great resolution. It's easy to provide good customer service when everything goes perfectly. What impressed me most was how this team handled a situation that was far from routine. Their professionalism, integrity, and genuine commitment to making things right gave me confidence that they truly cared about me as a customer. I'm grateful for everything they did and wouldn't hesitate to recommend Lexus of Route 10 to anyone looking for a dealership that stands behind both its vehicles and its customers.

I would strongly caution anyone considering this dealership for service or a vehicle purchase. This…read morewas not the first time I was advised to replace my tires or pay for additional services and repairs, often involving expenses of $1,000 or more. During a recent service visit, I was told I needed new tires despite my current tires being only about a year old. These repeated recommendations have raised serious concerns about the service advice being provided and whether the suggested work is truly necessary. My experience with their sales department was equally disappointing. Last year, I contacted them about purchasing a Lexus GX but never received a follow-up call. I ultimately purchased my vehicle from Bridgewater Lexus, where the team stayed in consistent contact with me and worked hard to find the exact model I wanted. I own two Lexus vehicles and would gladly drive to Bridgewater rather than return to this dealership. The difference in customer service, both in sales and service, has been night and day. Based on my experiences, I cannot recommend this dealership.

Polestar - The Polestar 2 is amazing.

Polestar

(3 reviews)

The staff at the Polestar showroom are lovely, always willing to answer questions about the…read moreextremely impressive line of EVs. On a recent test drive, the customer service representatives were friendly, professional and helpful when it came to their knowledge of the cutting-edge vehicles. The showroom itself was somewhat minimalist in its design, highlighting the company's aesthetic. The display vehicles were accessible for all to explore and examine, which is a nice touch and goes a long way toward visualizing oneself in the future of the automotive industry. The Polestar 2 was a dream to drive. With acceleration that easily beats 90 percent of vehicles on the road, it was also surprisingly responsive to driver input. Adjustable driving modes give it an extra layer of customizability beyond what most EVs, much less vehicles with internal-combustion engines, can provide. Nimble and exciting to drive, the Polestar 2 is a far cry from the bumbling behemoth SUVs that feel like refrigerators on wheels and represent a true driving experience that's become all too rare these days.

What a great experience at polestar Short Hills from start to finish. The entire process was…read moresmooth, transparent and stress free. in no particular order but very important at the same time.. Jake from accounts, Luis Cordero from sales and Walter teaching me all the bells and whistles were so knowledgeable, patient, and genuinely helpful throughout everything. They took their time to answer all my questions, explained everything clearly and made sure i felt confident with my decision. There was zero pressure just excellent customer service. It's been about a week with my beautiful Polestar 2 now and i am really enjoying it, I truly appreciate the professionalism and support. HIGHLY recommend this location if you are considering a Polestar!! --Francisco Garcia.

Gogel Auto Sales - car_dealers - Updated November 2026

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