1. Gogel Auto Sales

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East Hanover, NJ

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Gogel Auto Sales

4.0 (4 reviews)
Open • 9:00 am - 7:00 pm

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9 years ago

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4 years ago

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13 years ago

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10 years ago

Gogel is extremely easy to deal with, nothing like the big guys! The cars are always clean and prepped and ready to go! No hassles.

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Performance Ford of East Hanover

Performance Ford of East Hanover

(50 reviews)

Leased a 2025 Ford Bronco from Performance Ford of East Hanover and had a great experience with…read moreMathew. He was straightforward, helpful, and easy to work with. No pressure and everything was explained clearly. The dealership itself was clean, well organized, and overall just a great environment, which made the whole experience even better. Very happy with my Bronco and would definitely recommend both Mathew and Performance Ford of East Hanover.

In 2019, I purchased a Ford F-150 from this dealership, where all subsequent servicing has been…read moreperformed. Despite the vehicle having fewer than 60,000 miles, it has suffered multiple major failures: - Cam Phaser Failure: Under warranty, service department retained my vehicle for over three months with little progress. Upon pickup, it failed immediately because it had not been test-driven. - Moonroof Failure: Repair attempts made last summer continue to fail. - Transmission Failure: In June 2026, at under 59,000 miles, the transmission failed. Service staff initially accused me of neglecting transmission fluid changes and quoted $10,000 for a replacement, despite all required maintenance having been completed at your facility. After I contacted Ford Corporate, a 70% goodwill coverage was approved following a two-month wait. However, due to repeated delays and additional failures discovered between September and October, the vehicle was not returned to me until October 27, 2026. Upon picking up the vehicle on October 27, it was still not operating correctly during the test drive. Furthermore, the following incidents occurred: - A service representative named John falsely claimed the mechanic was out of the country, though I confirmed he was present in the shop. - Representative Danielle Francione refused to provide an itemized breakdown of the labor and costs for my 30% out-of-pocket portion ($1,900), preventing verification of the charges. - When I requested a manager, both John and Danielle refused and threatened to revoke the loaner vehicle. - While I was outside speaking with Ford Corporate, John deflated the tires on my loaner vehicle to force me to take the F-150. When I confronted him, he stepped directly into my face in an aggressive, physically threatening manner. - I called 911, and officers from the East Hanover Police Department responded to the scene. With police assistance, I paid the $1,900 under protest and left with the vehicle. Due to these severe issues, I am filing formal complaints with the Department of Consumer Affairs and the Better Business Bureau, and I am seeking legal counsel regarding further action.

Lexus of Route 10 - LX570 & LS460

Lexus of Route 10

(206 reviews)

When you purchase a luxury vehicle, you expect a quality product. But what truly distinguishes a…read moredealership is how it responds when things don't go according to plan. After experiencing a significant issue with a new Lexus NX 350, I had the opportunity to see that side of Lexus of Route 10 firsthand. The team made a challenging situation as smooth and stress-free as possible. Brad, Billy, Tommy, and Tammy were outstanding throughout the process. They were responsive, transparent, and patient, and they consistently treated me with kindness and respect. They took the time to answer my questions, kept me informed, and worked hard to reach a great resolution. It's easy to provide good customer service when everything goes perfectly. What impressed me most was how this team handled a situation that was far from routine. Their professionalism, integrity, and genuine commitment to making things right gave me confidence that they truly cared about me as a customer. I'm grateful for everything they did and wouldn't hesitate to recommend Lexus of Route 10 to anyone looking for a dealership that stands behind both its vehicles and its customers.

Steve Kelly, Scott Neal, and Scott the Foreman of the service department are some of the BIGGEST…read morePIECES OF SHIT I HAVE EVER ENCOUNTERED. One month after a HAHA FUCKING WORLD CLASS INSPECTION AFTER BUYING THE VEHICLE FROM A DEALER ON ILLINOIS AND GIVING MY A/C a GREEN RATING. These fucking morons replaced my water pump under warranty, REMOVED MY FUCKING FREON HOSE, and did not replenish the fluids lost. Then my A/c was blowing hot air and said after looking at my under carriage that the rust was most likely the cause of a Freon on leak and that I would have to replace my A/c system FOR FUCKING $8000 GRAND. YOU FUCKING IDIOTS. I TOLD YOU SCOTT NEAL I AM A US Navy GAS TURBINE MECHANIC, I didnt replace my water pump myself because I was incapable but because you are supposedly the experts. Then I recharged my Freon 6 weeks ago and not a single fucking issue. You are pieces of fucking shit. Do you think it's a new idea that mechanics and car salesman are fucking complete retards? It's a common stereotype that car salesmen and mechanics are fucking scumbags but to get that kind of service FROM A DEALER VS A SMALL TOWN MECHANIC IS ABSOLUTELY LAUGHABLE. FUCK YOU AND YOU'RE FUCKING SERVICE DEPARTMENT. I HOPE YOU ALL ROT IN HELL. I will be reporting you to ever organization within the better business bureau, department of consumer affairs, and any organization within a mission to helping consumers. You are the biggest pieces of shit. Fuck you steve Kelly, fuck you scott Neal, and fuck you scott the foreman of Lexus rt10 celebrity motor cars. I grew up in this town, anyone I am in contact with I will undoubtedly share my experience with. You are all complete fucking losers who are incapable of doing the job you were hired to perform. I will never bring my Lexus LX570 to Lexus of RT10 celebrity motor cars ever again. For anyone reading this. A&R Auto on Columbia Turnpike is a stand up mechanic Who will only do what is necessary for repairs on your vehicle. Save me the "oh he's not Lexus certified" complaints you fucking degenerates. You are the biggest pieces of shit. FUCK YOU AND YOUR FUCKING DEALERSHIP.

Polestar - The Polestar 2 is amazing.

Polestar

(3 reviews)

The staff at the Polestar showroom are lovely, always willing to answer questions about the…read moreextremely impressive line of EVs. On a recent test drive, the customer service representatives were friendly, professional and helpful when it came to their knowledge of the cutting-edge vehicles. The showroom itself was somewhat minimalist in its design, highlighting the company's aesthetic. The display vehicles were accessible for all to explore and examine, which is a nice touch and goes a long way toward visualizing oneself in the future of the automotive industry. The Polestar 2 was a dream to drive. With acceleration that easily beats 90 percent of vehicles on the road, it was also surprisingly responsive to driver input. Adjustable driving modes give it an extra layer of customizability beyond what most EVs, much less vehicles with internal-combustion engines, can provide. Nimble and exciting to drive, the Polestar 2 is a far cry from the bumbling behemoth SUVs that feel like refrigerators on wheels and represent a true driving experience that's become all too rare these days.

What a great experience at polestar Short Hills from start to finish. The entire process was…read moresmooth, transparent and stress free. in no particular order but very important at the same time.. Jake from accounts, Luis Cordero from sales and Walter teaching me all the bells and whistles were so knowledgeable, patient, and genuinely helpful throughout everything. They took their time to answer all my questions, explained everything clearly and made sure i felt confident with my decision. There was zero pressure just excellent customer service. It's been about a week with my beautiful Polestar 2 now and i am really enjoying it, I truly appreciate the professionalism and support. HIGHLY recommend this location if you are considering a Polestar!! --Francisco Garcia.

Gogel Auto Sales - car_dealers - Updated November 2026

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