I took my vehicle to the service department and was highly impressed with the professionalism and…read morecompetency of the staff, especially Erica. The service provided was quick and well-done. Calling the Toyota of Morristown main phone number was a different experience. After 28 (yes, I counted them) "We appreciate your patience. Please continue to hold for the next available representative" every 20 some seconds I hung up and called the service department directly. That went better.

The sales person I dealt with the first time was great. When I went back since my lease was done,…read morehe moved to a different dealership - I asked multiple times and they wouldn't tell me if he was there or not. They quoted me something outrageous on a new lease. Went to Towne Toyota where I was treated great and got a better model for over $100 less per month. Such a rip off. Their service department is great though...especially since it's convenient.

I recently worked with Michael Troutman and the team at Nielsen Ford on the purchase of two new…read moreFord Escapes for our fleet, and I could not be more impressed with the experience. Michael located the exact vehicles we needed, coordinated the transfer from a sister store, and provided timely, pressure free communication throughout the process. He understood the requirements of a corporate purchase and made everything smooth and efficient. I highly recommend Michael Troutman and Nielsen Ford to both businesses and individual customers for their exceptional professionalism and outstanding customer service.

Had an appointment on Friday, (oil change) dropped off at 640 am when in at 300 pm wasn't done and…read moreguy couldn't even find my stuff. Service guy check the drop off box and key was still there. They said come back Monday so I dropped it back off ( not even a coupon for troubles) was to be ready by 3 still waiting at 4, the service tech was at a lose on who I was and what the status was. Normally I would give benefit of doubt or not give a harsh review, but they didn't seem to care. Not a way to win customers, just a side note $7.00 misc charge on the bill. There should never be misc charge on an itemize bill, if you do that to every customer that's a ton of money. NOT GOOD!

PROS: - Bob Parkes is great! Was super-awesome to work with!…read more- friendly & knowledgeable reps - good lineup of cars - straight shooters - no fuss or crazy hassling/haggling to get a deal - don't feel like they are trying to sell you a dream - very proud of their cars and reputations - easy to work with CONS: - NONE! one of the easiest car sales I've ever experienced! We had a wonderful experience getting our first Subaru. We wanted to get a manual Crosstrek which are very hard to come by and even harder with the chip shortage. We met with Bob Parkes, who gave us a few different options and combinations of comparable cars they had in stock as in his first look he didn't see one. On our way to test drive a manual Impreza, Bob located a manual Crosstrek that was on the showroom as their showroom model. We weren't crazy about the color, but it had pretty much everything else we were looking for. Long story short, we took the showroom model as waiting for the perfect car for us would have taken 3-4 months with the chip shortage. Bob gave us a good deal on the floor model manual Crosstrek! We are more than happy and looking forward to driving this new car in our lineup!

the catyalitic converter was recalled on my 2018 Forester. The dealer where I bought the car is…read morecharging me $221 because the 8 year old bolt is rusted and the can't get it off easy. The manufacturer pays for the cat, I pay for them to put it on. Ripoff.

The service at MB Morristown is fabulous. Check-in was a breeze, everything was handled…read moreprofessionally and quickly, and more important, done very well. Follow up was also excellent. Best dealer I've ever experienced.

First rate service. They handled everything quickly…read more You pay dearly for the service.

I had an awesome experience buying a new BMW X7. My Salesman Fabian was fantastic to work with and…read moregot me the best value on my trade in. We were able to get a lot of paperwork done prior to my arrival and made the entire process simple and pleasant. Will I buy from this dealer again absolutely and would love to work with Fabian again!!! Hats off to the service department also, I had a very minor issue with the steering wheel alignment and the entire process from scheduling, arriving, being offered a shuttle home and taking care of the issue and then returning me a clean car gets 5 stars and could not have been any less painless. Thank you BMW of Morristown!!

Diana Lynn turned my dream car into a reality and raised the bar higher than I thought possible…read more Let me start from the very beginning. I called Diana on a Friday. Just a random Friday afternoon. I asked if she had the specific Z4 I had been dreaming about for months. I expected a polite "let me check" and maybe a call back sometime next week. That is not what happened. Diana went into action immediately. Right there on that Friday phone call, she started moving pieces, checking availability, and making things happen. She did not hesitate. She did not put me on hold forever. She just got to work. Before we even hung up, she took my deposit for my dream car. That moment was when I knew she was different. From that first call, Diana made it clear this was not just a transaction. It was an event. She didn't just help me get my dream car. She made me feel like I deserved it. Every step of the way, she stayed in constant contact. Not the kind of automated, impersonal updates you expect from most dealers. Real, thoughtful communication that made me feel like I was her only customer. I especially loved that she facetimed me to show me that beautiful San Francisco Red Z4 in the show room! What truly set Diana apart was her communication. She reached out to me regularly, always with a warm and genuine tone. She kept me informed about every detail, from order confirmation to production updates to delivery coordination. There was never a moment where I felt left in the dark or uncertain. In fact, I started looking forward to her messages because she made the whole journey feel like we were in it together. She sent me photos, vidoes and was doing so unprompted! And the friendliness. I cannot say enough about how incredibly kind and approachable she was. There was no pressure, no hard sell, no corporate stiffness. Just a real person who clearly loves what she does and genuinely wanted to help me. She celebrated with me when things moved forward. She reassured me when I had questions. She made something that can often feel stressful feel effortless and joyful. Now, here is the part that really shows you how far Diana is willing to go. I live in the South. The car was shipped all the way from New Jersey to me. That could have been a nightmare. Delays, miscommunication, hidden fees, damage in transit. I have heard so many horror stories. But Diana handled everything. She coordinated the shipping, stayed on top of the logistics, and made sure the car arrived in absolutely perfect condition. When that truck pulled up and I saw my 2026 Z4 for the first time, it was flawless. Exactly as promised. Not a single scratch, not a single hiccup. She even called me while the transport company was arriving in Jersey to ensure I knew it was loaded carefully! That is what I mean when I say Diana takes service to the next level. She does not just sell you a car and move on to the next customer. She owns the entire experience from start to finish. She treats your excitement and your investment with genuine respect. She goes beyond what is expected and makes sure that no matter where you live, you feel like a VIP. Because of Diana, I have made a decision that even surprises me. I will no longer use my local dealer, even though they are twenty minutes away and I have bought two cars from them. Instead, I will work with Diana every single time from now on. Even if that means shipping every future car from New Jersey to the South again. That is how much trust she has earned. That is how powerful a great experience can be. Diana Lynn reminded me that buying a car can be special. It can be an event. It can feel like a celebration rather than a chore. She treated me like a person, not a commission. And in an industry where that kind of authenticity is rare, she shines brighter than anyone I have ever worked with. If you are looking for a BMW and exceptional service, do yourself a favor. Call Diana on a Friday. Or a Monday. Or any day of the week. She will spring into action like she did for me. She will take your deposit and make your dream real. Drive to her. Ship from across the country if you have to. She will make you feel the way every customer should feel when they are about to drive off in their dream car. Excited. Valued. And truly taken care of. Thank you, Diana. You have earned a customer for life. And you have completely changed my standard for what great service looks like.

RARELY do I give 5 stars, but this establishment deserves it…read more All I was looking for was a weekend warrior inexpensive used car, I was a bit concerned as the inventory seemed to be very high end. The first thing I liked was in the advertisement, they included the VIN to make researching the vehicle easier. I found countless dealerships selling used vehicles that had once been leased, smashed to pieces, bought from a salvage dealership and put back on the market after a spit & shine. When we called the number of the advertised vehicle off of CL, a lady told us what dealership to go to and they would "bring it out of stock". We got to CarLink, it was busy but we were well taken cared of. The employee we did business with was named Victor and I strongly recommend you go and ask for him. We bought the vehicle on the spot after a test drive and countless questions, (along with a little negotiation), when we brought the vehicle to our regular mechanic a few days later in Queens for a once over, he was deeply impressed with the quality of our purchase. Victor took care of all the registration, title, temp plates, everything in a timely and efficient manner. I am a real person, this is a real review, feel free to message me. If you're smart, you will communicate with CarLink in Morristown, NJ and ask for Victor.

wouldn't by a car from them again if you paid me. this company is a joke and wish someone would…read moreshut them down. Their cars a junk and they are just trying to scam people. I could write pages about all the things they did and didn't do but I'm not even going to waste my time. just hope this helps others from making the same mistake.

In 2018, I was pretty disappointed when I found out that independently-owned and operated…read moreMorristown Tire shop that had been a fixture in town for over 50 years was closing and would be reopening as a Mavis Discount Tire. I'd had some bad experiences with Mavis at other company-owned and franchised locations. I'm knowledgeable enough about tires and auto repairs and have dealt with enough tire and automotive repair shops over the years to know when I'm being taken advantage of and upsold with a laundry list of 'urgent' repairs, but the crew at the Mavis Discount Tire in Morristown has won me over with their efficiency, honesty, and fair pricing. I recently bought tires for my SUV on the tire manufacturer's website and was able to book an appointment for installation at Mavis Discount Tire. The service at Mavis Discount Tire was efficient and straightforward. They honored my appointment, which isn't always a given, and got me back on the road in about 2 hours, which was pretty good for a Sunday morning. They didn't try to upsell me with any unnecessary add-ons. They gave me a fair price and a realistic timeline and actually stuck to both. The only reason I'm not giving 5 stars is because the waiting area could be improved with complementary beverages for customers and the bathroom was out of order, but I'm here for tires and basic auto repairs, not for bad coffee or to use the bathroom. I'll definitely be back next time I need tires or other auto repairs. PRO TIP: Walk down to Dunkin (59-61 Morris St) while waiting for your vehicle for tasty hot and iced beverages and fresh baked goods along with free WiFi and a functional bathroom.

Great value and service, all done with a smile. I will definitely go there for tires, oil changes,…read moreetc.

My name is keith white I got a acura MDX 1-6-26 took it back was hereing some noise with the breaks…read moreyoung Man told me that your truck is missing a senser in the bumper. I Said thst why it's always beeping. Went back to talk to the sales person he said we inspected every vichle and he would have known if it was a hole in the bumper. That's some bullshit I went off on him man just fix my truck I'm not paying for this. Got the service manager name and number call him took him a week to call me back still don't have the sensor that telling me it's on back order really ok that's what Pamela told the service need to be coached how deal with customer.

I'm currently leasing a 2022 Jeep Grand Cherokee 4xe. In the last 6 months, I have experienced many…read moreissues including no heat, powering down and speakers not functioning properly. I have had this vehicle serviced at least 10 times in the last 6 months. I just picked up my vehicle after the service department had it for 12 days and the problems were not resolved. I spoke to the manager, Steve, in which he did not take accountability or responsibility to all the issues I have been having. I was told to contact Chrysler Capital in order to get out of my lease. DO NOT purchase a vehicle from this location or the East Hanover location. Their customer service is awful.

Julio was a great salesman who was very transparent and upfront. They didn't deviate from the price…read moreshown on the website. No games, good business.

Excellent customer service in setting me up with a reliable car. Great staff and friendly…read moresalespeople. Sebastian and Vincent helped us out and got us a great deal!

AAMCO Morristown is an extremely honest and reliable car repair shop. They really look out for the…read morecustomer's best interest! I'd highly recommend to anyone!

Highly recommended. It's rare to find a mechanic you can trust these days but the staff here are…read moretruly amazing. John and Mike are extremely helpful and tell it like it is. They don't offer you services you really don't need, unlike other mechanics. I would definitely continue coming here for all my transmission needs!