I took my vehicle to the service department and was highly impressed with the professionalism and…read morecompetency of the staff, especially Erica. The service provided was quick and well-done. Calling the Toyota of Morristown main phone number was a different experience. After 28 (yes, I counted them) "We appreciate your patience. Please continue to hold for the next available representative" every 20 some seconds I hung up and called the service department directly. That went better.

My son and I had gone in this dealership to inquire about preowned Toyotas . The salesman saw us…read morewalk in it took him forever to greet us and when he did he never introduced himself then proceeded to say I have 2 he did not know anything about the cards, said he would have to loot up And when my son inquired about a test drive he was told we don't do that unless you are buying today . Huh? How would anyone know if they like the car?

I recently worked with Michael Troutman and the team at Nielsen Ford on the purchase of two new…read moreFord Escapes for our fleet, and I could not be more impressed with the experience. Michael located the exact vehicles we needed, coordinated the transfer from a sister store, and provided timely, pressure free communication throughout the process. He understood the requirements of a corporate purchase and made everything smooth and efficient. I highly recommend Michael Troutman and Nielsen Ford to both businesses and individual customers for their exceptional professionalism and outstanding customer service.

Cross-sharing my review- also shared on google…read more I am extremely disappointed with the level of professionalism and customer service I have experienced at this Ford service department over the years. Unfortunately, this is not an isolated incident--it has become a repeated pattern. I have made numerous service appointments only to arrive and discover that the necessary parts were not available. I will take some responsibility for not always calling the day before to confirm, but I think it is reasonable for a customer to assume that when a dealership schedules a service appointment, they have verified that the necessary parts are available. Customers take time off work and rearrange their schedules based on these appointments. One particularly frustrating example was when I scheduled an appointment to have my windshield replaced. I arrived for the appointment only to discover that they did not have the windshield--and the third-party company that was supposed to perform the replacement was not even there. I was completely floored. I have discussed these issues multiple times with both the service department manager and the store manager. Rather than addressing the underlying customer-service problem, I have repeatedly been given explanations about how Ford is known for parts issues or how parts aren't made the way they used to be. I understand that parts availability can be outside of the dealership's control. What is NOT outside of their control is scheduling customers for appointments when the parts are unavailable and then failing to communicate that before the customer arrives. Unfortunately, I experienced the same issue again recently. This dealership had been repeatedly contacting me since July to schedule two recall repairs. After finally scheduling the appointment, I also initially added a 90,000-mile service. A week before the appointment, I called and specifically asked that the 90,000-mile service be canceled while keeping the recall appointment. I was told that it had been canceled. I called again on Monday to confirm the appointment and coordinate the pickup of my vehicle. I then discovered that the 90,000-mile service had NOT been canceled--and, even more frustratingly, they did not have the parts necessary to perform the recall repairs. At this point, I have unfortunately learned from past experiences that I need to ask questions that I should not have to ask: Do you actually have the parts? Is the technician available? Can you actually perform the service on the date you scheduled me for? If I had simply dropped my car off without asking, I would have wasted even more time because the dealership had scheduled an appointment for work they were not prepared to perform. What makes this even more disappointing is the complete lack of follow-up. After this most recent incident, I specifically requested calls from both the service manager and the store manager. It has now been a week, and I have heard from neither of them. Mistakes happen. Parts shortages happen. Delays happen. What is unacceptable is repeatedly scheduling customers for services that cannot be performed, failing to communicate that information, and then not following up when a customer raises a legitimate concern. If I did not have recalls that need to be addressed, I would not return to this location. After years of giving this dealership opportunities to improve and directly communicating my concerns to management, I am severely disappointed that the same problems continue.

My compliments to Subaru of Morristown!! Again, with the fantastic assistance of salesman, Kostas…read moreMichalios, I was able to lease a 2026 Crosstrek Hybrid!! He went out of his way to give me a great deal!! Again, like what was done previously, Kostas spent 2 hours explaining all of the updated electronics in this new model. In fact, I was so happy with how the whole deal came together, I referred a good friend to Kostas & he leased a car from him also!! So, when you get there, insist on talking to no one else except Kostas!! He'll take good care of you!!

the catyalitic converter was recalled on my 2018 Forester. The dealer where I bought the car is…read morecharging me $221 because the 8 year old bolt is rusted and the can't get it off easy. The manufacturer pays for the cat, I pay for them to put it on. Ripoff.

The service and accommodations are always top notch here. Julio is great to work with. The details…read moreto any service needed to my car are always explained clearly, along with the options I have available. I've been coming here for years and have not been disappointed.

As always Mercedes of Morristown know how to satisfy its clientele. Went in express service and was…read moreout in no time for a tire replacement and balance. Julio Perrerra is exceptional in his job as service advisor. As said before an asset to the Mercedes group of Morristown service. A+++++. Always a pleasure to work with Julio courteous and professional. Recommend to all car owners to service their cars at Mercedes of Morristown.

My first experience leasing a new car. Luis Ugarte was such a good person , clear, great energy…read moreand I felt at ease. My new baby is magnificent. No hidden sneaky pieces and I needed to uplift him and Insurance gal (sorry I forgot your name)! For their good energy and touch points of care. Even my little brother was impressed.

Took them more than a week to fix my TPMS (for over $1500 mind you) and then they couldn't even be…read morebothered to fill all the tires up to the same level. I had to continuously follow up with them the whole time too.

RARELY do I give 5 stars, but this establishment deserves it…read more All I was looking for was a weekend warrior inexpensive used car, I was a bit concerned as the inventory seemed to be very high end. The first thing I liked was in the advertisement, they included the VIN to make researching the vehicle easier. I found countless dealerships selling used vehicles that had once been leased, smashed to pieces, bought from a salvage dealership and put back on the market after a spit & shine. When we called the number of the advertised vehicle off of CL, a lady told us what dealership to go to and they would "bring it out of stock". We got to CarLink, it was busy but we were well taken cared of. The employee we did business with was named Victor and I strongly recommend you go and ask for him. We bought the vehicle on the spot after a test drive and countless questions, (along with a little negotiation), when we brought the vehicle to our regular mechanic a few days later in Queens for a once over, he was deeply impressed with the quality of our purchase. Victor took care of all the registration, title, temp plates, everything in a timely and efficient manner. I am a real person, this is a real review, feel free to message me. If you're smart, you will communicate with CarLink in Morristown, NJ and ask for Victor.

Buyer Beware I would…read morestrongly recommend doing your research before buying a vehicle from this dealership. I have serious concerns about the history of the car lot at this location. According to the information I'm aware of, people who previously worked at the car lot were charged with fraud, and the business later changed its name. Because of that history, I would be extremely cautious and would not personally buy a vehicle from this dealership. Do your own research, check the vehicle history, carefully review all paperwork, and verify who you are doing business with before giving them any money.

A sincere thank you to Jackie and the Mavis Discount Tire…read moreteam I want to take a moment to sincerely thank Jackie and the mechanics at Mavis Discount Tire in Morristown for going above and beyond when I brought my car in to be serviced. My regular mechanic was on vacation, so I decided to bring the car to Mavis because I wanted to make sure everything was checked, especially after noticing a coolant leak and an issue with the temperature gauge. What they found was a leak involving the radiator. If I had continued driving the car without addressing the problem, it could have led to serious engine damage and potentially left me without a car. Joseph

In 2018, I was pretty disappointed when I found out that independently-owned and operated…read moreMorristown Tire shop that had been a fixture in town for over 50 years was closing and would be reopening as a Mavis Discount Tire. I'd had some bad experiences with Mavis at other company-owned and franchised locations. I'm knowledgeable enough about tires and auto repairs and have dealt with enough tire and automotive repair shops over the years to know when I'm being taken advantage of and upsold with a laundry list of 'urgent' repairs, but the crew at the Mavis Discount Tire in Morristown has won me over with their efficiency, honesty, and fair pricing. I recently bought tires for my SUV on the tire manufacturer's website and was able to book an appointment for installation at Mavis Discount Tire. The service at Mavis Discount Tire was efficient and straightforward. They honored my appointment, which isn't always a given, and got me back on the road in about 2 hours, which was pretty good for a Sunday morning. They didn't try to upsell me with any unnecessary add-ons. They gave me a fair price and a realistic timeline and actually stuck to both. The only reason I'm not giving 5 stars is because the waiting area could be improved with complementary beverages for customers and the bathroom was out of order, but I'm here for tires and basic auto repairs, not for bad coffee or to use the bathroom. I'll definitely be back next time I need tires or other auto repairs. PRO TIP: Walk down to Dunkin (59-61 Morris St) while waiting for your vehicle for tasty hot and iced beverages and fresh baked goods along with free WiFi and a functional bathroom.

My name is keith white I got a acura MDX 1-6-26 took it back was hereing some noise with the breaks…read moreyoung Man told me that your truck is missing a senser in the bumper. I Said thst why it's always beeping. Went back to talk to the sales person he said we inspected every vichle and he would have known if it was a hole in the bumper. That's some bullshit I went off on him man just fix my truck I'm not paying for this. Got the service manager name and number call him took him a week to call me back still don't have the sensor that telling me it's on back order really ok that's what Pamela told the service need to be coached how deal with customer.

These people are honestly unbelievable…read more I originally brought my Jeep in because the dashboard lost communication with the vehicle's computer, which caused the shifter to stop functioning. They supposedly "fixed" the issue by replacing the battery, along with doing nearly $3,000 worth of other work, including brakes and maintenance. Except... 15 DAYS LATER, THE EXACT SAME PROBLEM HAPPENED AGAIN. So I dropped the vehicle back off because, obviously, the problem they supposedly fixed clearly wasn't fixed. After TWO DAYS after dropping my car off, I called & texted them asking for a status. No one wanted to answer me so I drove myself over there. I'm told in person with no remorse, that no one has looked at it, no one has diagnosed it, and apparently it's because I did an emergency drop-off and didn't have an appointment. This makes a lot of sense. I'm supposed to make an appointment for a problem that your dealership already charged me nearly $3,000 to fix. If the original repair actually addressed the problem, I wouldn't be back here 15 days later with the exact same issue. And to make matters worse, they won't provide me with a loaner vehicle while they figure out why my car still isn't functioning properly. So, to recap: pay nearly $3,000, get the car back, have the SAME issue return 15 days later, bring it back, wait two days just to be told nobody has even looked at it, and then get told I should have made an appointment. Absolutely unacceptable customer service and an even more unacceptable way to handle a repair that clearly wasn't resolved the first time. At this point, "what a joke" doesn't even begin to cover it. I paid for a repair. I expect the problem to actually be repaired--not to pay thousands of dollars and then be treated like I'm inconveniencing them by bringing the car back when the problem returns.

Went in for the Labor Day sale. Purchase a new CX50. Again , Bob was courteous and upfront. No…read moregames no hidden fees. Bob went up and down to find discounts that were qualified for us. The transaction was quick and easy. I would definitely come back to Bob next time I am in the market for a new car!

A mill for service, add add ons , the find everything right after the warranty expires. biggest…read morescam is the interior air filter. tried to charge $90 after 6 k. have done it to others too

Have been looking to buy a weekender car with all wheel drive since I purchased a home in Upstate…read moreNew York. I found what I had hoped would be the perfect one here in Morristown. I planned to come up from Brooklyn and see/drive the car but wanted to make sure it received high marks on a pre purchase inspection so I headed to yelp to find a mechanic since I don't know anyone in the area. WOW these guys were awesome. I was able to make an appointment to bring in the car and they promptly got to work upon arrival. When I came back to get the post inspection lowdown I unfortunately received bad news. The car is a lemon and I was advised strongly by 3 different people there not to buy this car unless the seller was asking no more than $800 (they're asking $3,075 despite the fact that Kelley blue book prices it at $2,300 if in GOOD condition which it's clearly not). For $100 I saved myself potentially thousands in near future repairs. I'd come back here in a heartbeat.

AAMCO Morristown is an extremely honest and reliable car repair shop. They really look out for the…read morecustomer's best interest! I'd highly recommend to anyone!