20 years ago they were good, but this year? Absolutely pathetic. Gave them the information from the Insurance Appraisal more than 2 weeks before dropping the car off. Dropped it off on a Saturday am, Joe promised to work on the car the upcoming Monday & Tuesday. No word at all by Tuesday, called office he wasn't there. Tech said they were still working on it. Called Wednesday - still not done. Called Thursday - car was done but told they were too busy for me to pick it up, come Friday AND one of the parts that was ON THE INSURANCE COMPANY LIST WASN'T DONE! Was told it was on backorder - BACK ORDER??? (They had almost 3 weeks prior to dropping off the car to get the piece. Was told then - oh, it should be in next week - called, no luck - called again the next day - finally the piece was in - finally the MOST IMPORTANT piece as put on a week after I had picked up the car.) Picked it up Friday UNFINISHED - one of the items they fixed was the window washer fluid. Driving home at night, tried it and there was NO FLUID IN THE CONTAINER. Got home, put NEW FLUID IN THE CONTAINER, ran it - then the next morning there were streaks all over the windshield. Tried the vinegar & water trick, NO LUCK. Saturday morning went to NAPA - even they couldn't get it off !! After a horrendous drive to work the following Monday, had my company's maintenance department try to get the streaks off. NO LUCK. Needing a safe vehicle I had to call SAFELITE to replace the entire windshield at my office parking lot. Over $500.00 later, I had a proper & safe windshield. Then I sent photos & a letter to Joe by certified mail explaining the whole situation and to do the right thing & reimburse me for the need for SAFELITE - the windshield was perfect when I dropped it off, totally ruined a week later after being at their shop. They received the certified letter but did not return the green signature card. I asked them to "do the right thing and reimburse me because it caused me to get hit with another deductible issue with the insurance company and I had to pay the whole bill for SAFELITE. It is now almost 2 months after that letter was received by them - no apology, no call, no refund, no response letter, NOTHING. I will never bring my vehicle to them ever again. Such a shame and horrible customer service. 20 years ago they were great. Now? I'm out over $500.00 for something THEY CAUSED. He didn't even offer to pay HALF!!!! So disgusted. read more