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Plush Luxury Collection

3.3 (3 reviews)
Open • Open 24 hours

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2 years ago

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2 years ago

Great service fabulous cars and always available when I need them. Thanks Tyson for all of your help really appreciate it.

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2 years ago

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Hertz Rent A Car - calls from hertz company on file

Hertz Rent A Car

2.6(27 reviews)
1.1 km

The customer service is terrible, even for Gold Plus Rewards President's Circle members. The man on…read morethe left is unpleasant and not customer-oriented. He works on Fridays. If you can't smile at customers or resolve their issues, find another job. I reserved an SUV a few weeks before my arrival. When I arrived, they told me that only one car was left, which was not suitable for a family trip. There was a minivan and other cars in the parking lot at the same time. But he said he could only give me that one. I agreed. The registration process was very slow. They didn't move at all. As soon as I got behind the wheel, I immediately smelled marijuana and ash everywhere. The cup holders were spilled with liquid. These lazy employees did not clean the interior and gave me the car without cleaning it. They have a vacuum cleaner in the parking lot, though. The customer service is terrible. You're better off finding another location. This one should be closed. The second incident happened exactly a week later. I came in the morning and asked if there were any cars. The same employee who had served me a week earlier asked me if I had a reservation. I said that I didn't have a reservation. He replied that they didn't have any cars. I went out, made a reservation, and came back. I said that now I had a reservation. He said it didn't matter whether you had a reservation because we didn't have any cars. Then why did you ask about a reservation earlier? I asked when the cars might arrive. He said 4 p.m.(so stupid), the office closes at 6, and I need a car for the day to get to work. He's an absolutely incompetent and lazy employee.

If I could give them less I would…read more When renting the car I specifically explained to the representative who was the manager at the location that I am only seeking coverage for specific days. The manager then stated " I did explain to her that she could do the coverage for a week and extend it out if she needed." I only asked for the remaining days of that weekday. He then proceeded to tell me that the amount per day was 25 dollars and to sign. I asked for the total and he said it would come out to around 200 dollars without tax. He then proceeded to tell me to sign below. I've made multiple calls to the company and each time I was reassured I was not going to be charged for anything. The manager was deceitful and used these words. He stated he could do certain days the company claims they could not. This is Failure of representing the company policy's and fail to take accountability. I have email proof of the agreement the representative made and even phone records that hertz claim to record (11/29/23 8:31am stating no charges . 12/12/23 3:07 pm failure to explain cancellation procedure. 12/14/23 10:12am failure to take manager accountable for his misrepresentation of the company policy and failure to explain cancellation.)

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Hertz Rent A Car
Hertz Rent A Car - Email of the words he used stating he could do only certain days and how he failed to explain that hertz does not do partial waivers.

Email of the words he used stating he could do only certain days and how he failed to explain that hertz does not do partial waivers.

Hertz Rent A Car

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Vans R Us

Vans R Us

1.8(4 reviews)
0.5 km

Never on time, but a tad bit cheaper than most places…read more Edit: I would recommend you hash out the 20-30 extra and get yourself a more reliable company. Also make sure you read the TOS

This place is so unprofessional. I don't think they give crap about other people's business…read more Before reading the review by Jamie, I was upset I didn't get the vans I reserved. But I'm thankful I didn't get the vans. I had to borrow 2 vans for upcoming company event.I literally called them almost every day for the whole one week probably 2 weeks prior to the renting date. I wanted to make sure I'm bringing the right documents and to make sure I get the vans. I made reservation with cc authorization form and they said I don't have to worry about renting the vans. Even on the day before the renting date. My coworkers went in to get the vans the next day and they said they don't have any van for us. Apparently the vans which were supposed to be return that day did not get returned. Customers called in to extend the dates and I guess they let that happen. Like the other review, to be fair, when we were conversing back and forth with phone calls, he was nice and helpful and I guess some things are uncontrollable. But what's the purpose of reserving the vans when there's no guarantee that you would be getting the vans? It's just sad to see people doing business like this. They should be more prepared and this shows that they are not professional. If you are planning something important, go somewhere legit even if you have to pay a little extra. It's not worth it.

Plush Luxury Collection - carrental - Updated May 2026

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