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Plush Luxury Collection

4.0 (5 reviews)
Open • Open 24 hours

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2 years ago

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2 years ago

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2 years ago

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2 years ago

Great service fabulous cars and always available when I need them. Thanks Tyson for all of your help really appreciate it.

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2 years ago

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Hertz Rent A Car - calls from hertz company on file

Hertz Rent A Car

2.6(27 reviews)
1.1 km

So... I've just rented the full size SUV from Hertz @ amazing price during this busy season (even…read morewith Covid.. all of SUVs were rented out actually). I decided Hertz @ Fortlee due to the convenience of location ( close to where I live and the Newark Airport ) as well as the competitive price. of course. Well, it started as a bit of disappointment b/c when I got there to pick up my car, the representative said it isn't available and they wanted to contact me but couldn't locate my number to call ahead. ( booked through hotwire...so I blamed them lol) Wish they had e-mailed me though..as I am really responsive !. Anyway, it kinda screwed my plans for the day, but he was ready to offer other options like a big sedan... Unfortunately, I really needed the full size SUV to fit a huge carriers. He asked if I could come back in a couple of hours and I didn't really have an option, so I agreed. Well, then, why no deduction of ratings? He was apologetic (not rude) and seemed to understand how frustrated I was all while dealing with other customers and calls that kept coming in. I could tell how busy they were..and I understood there was nothing he could do for the renters who just won't return the car when promised . Anyway, I went back there a bit earlier than the time he told me to come back, and he said in 10mins I can get a car I wanted. So yes. the car wasn't clean due to obvious reasons that I rather wanted it asap..so I didn't mind..(had my own sanitation kit lol and wore a mask even inside a car). can it was more to pick up friends with lots of carriers. (emphasis on luggage rather than friends lol) Now the real reason for 5 stars is that the other gentleman who helped me out (a tall African American representative, I didn't catch his name) was so friendly with all things were going on..I could see he has been running around trying to take care of lots of things and even though I was early, he apologized for my waiting and promptly handled the matter without any issue. smooth ! Yes.. the car was from Florida and dirty outside with lots of scratches and all but very comfortable and worked out perfectly.....more importantly, a good ..personal customer service and their friendly demeaner made everything okay in my case. .. ( I wasn't even in particularly in a good mood either with a lack of much needed sleep) So my take is this...I know we all want everything to be perfect for us and all...but when it's busy season in which a few agents have to deal with such volume of businesses at once, just give them a little break. :) I have rented smaller SUVs for next 2 days, and I will update on the review.

If I could give them less I would…read more When renting the car I specifically explained to the representative who was the manager at the location that I am only seeking coverage for specific days. The manager then stated " I did explain to her that she could do the coverage for a week and extend it out if she needed." I only asked for the remaining days of that weekday. He then proceeded to tell me that the amount per day was 25 dollars and to sign. I asked for the total and he said it would come out to around 200 dollars without tax. He then proceeded to tell me to sign below. I've made multiple calls to the company and each time I was reassured I was not going to be charged for anything. The manager was deceitful and used these words. He stated he could do certain days the company claims they could not. This is Failure of representing the company policy's and fail to take accountability. I have email proof of the agreement the representative made and even phone records that hertz claim to record (11/29/23 8:31am stating no charges . 12/12/23 3:07 pm failure to explain cancellation procedure. 12/14/23 10:12am failure to take manager accountable for his misrepresentation of the company policy and failure to explain cancellation.)

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Hertz Rent A Car
Hertz Rent A Car - Email of the words he used stating he could do only certain days and how he failed to explain that hertz does not do partial waivers.

Email of the words he used stating he could do only certain days and how he failed to explain that hertz does not do partial waivers.

Hertz Rent A Car

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Vans R Us

Vans R Us

1.8(4 reviews)
0.5 km

Never on time, but a tad bit cheaper than most places…read more Edit: I would recommend you hash out the 20-30 extra and get yourself a more reliable company. Also make sure you read the TOS

This place is so unprofessional. I don't think they give crap about other people's business…read more Before reading the review by Jamie, I was upset I didn't get the vans I reserved. But I'm thankful I didn't get the vans. I had to borrow 2 vans for upcoming company event.I literally called them almost every day for the whole one week probably 2 weeks prior to the renting date. I wanted to make sure I'm bringing the right documents and to make sure I get the vans. I made reservation with cc authorization form and they said I don't have to worry about renting the vans. Even on the day before the renting date. My coworkers went in to get the vans the next day and they said they don't have any van for us. Apparently the vans which were supposed to be return that day did not get returned. Customers called in to extend the dates and I guess they let that happen. Like the other review, to be fair, when we were conversing back and forth with phone calls, he was nice and helpful and I guess some things are uncontrollable. But what's the purpose of reserving the vans when there's no guarantee that you would be getting the vans? It's just sad to see people doing business like this. They should be more prepared and this shows that they are not professional. If you are planning something important, go somewhere legit even if you have to pay a little extra. It's not worth it.

Plush Luxury Collection - carrental - Updated October 2026

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